Home Depot
Reviews and Complaints

I have a Samsung top load washer and my daughter also has a Samsung top load that will not spin. Both purchased from Home Depot. I Was instructed to recalibrate my machine, which fixed it temporarily but that stopped working. My machine is two years old, purchased in November, 2017. Repair was estimated to be $575.00, so I declined and agreed to pay the $100 diagnostic fee. My account was charged full amount anyway. I reported this to Dish and was told refund would take 5 to 7 days! My daughter's machine is under warranty and has the exact same problem. Would not spin, recalibrate worked temporarily. Her machine was purchased in July, 2019. The Samsung/Dish Network repairman checked my daughter's machine and told her that her voltage was too low and she needed a new breaker. She asked him to wait and let her connect it to a heavy duty extension cord so that he could continue the repair. He would not wait for that. She scheduled an appointment with an electrician for the following day who checked her voltage and meter box. He said her voltage was perfect and no problems. So now there is a service fee for the electrician and a machine under warranty not repaired that she is still making payments on. I am extremely disappointed in the quality of the product that I purchased from Home Depot. There is apparently a problem with these machines with both of them having the same problem. There should be a recall. I am also very unhappy with the service I have received from Samsung/Dish Network with over charges on my bank account and a failure to repair my daughter's under warranty machine. I am reporting this to you in hopes of receiving some type of acknowledgement of this problem and possible getting help on the repair that is needed. I hope to hear from Home Depot.

Home Depot's inept installers of a new washer machine damaged my property (they were asking ME which way to turn the faucets). Home Depot has given me the runaround since then.
RE: WORK ORDER H4641-208688, Feb. 24, 2020

1. The inept installers damaged the faucets and wall where the new washer was to connect to the plumbing. They then left.
2. The "associate store manager" at the Reston VA office (a Mr. Wright) assured me Home Depot would fix it after I sent him the photos of the damage that he asked for.
3. Home Depot did NOT fix it and authorized me to get my own plumber and send Home Depot the invoice. I did.
4. Home Dept then told me that I would have to deal with their insurance company at some unspecified location.
5. Since then, I have been given the run-around. No reimbursement, no contact from their insurance, nothing.

Can I get the management number or email? I bought some items from one of your stores with a gift cards 1 was $100 2nd was $250.00 and the items I returned did not fit or wrong item and I told the lady I paid with a gift card, she argued with me for 45min and put it on a store credit that will not let my employees use or buy online. I need this back on my gift card. My Office and I have been trying to get this fixed for a week now. Please if you can not help give me a email or number to get help with this issue. Store Employees are lazy and does what ever is easier for them and screw the customer, have $265.90 my Company can not use or buy online for Jobs because a mistake on Homedepot/Employees.

In December, 2017, we had carpet installed by Home Depot in Pittsburg KS. In October, 2018, we found a seam seperation and Called Home Depot. In December, 2019 they informed us they were putting new carpeting in. We did not ask for this. Only wanted the seam corrected. They installed new carpet anyway. In August, 2019, we found two more seam seperations. The installer came out and examined one of them saying it was caused by pet urine. The other seam was always covered by a rug and the dogs never went near it. The installed pulled on the seam and it seperated a good 10 to 12 inches to the wall. My husband put his hand under where the rug had seperated from the rug padding. Since that time, we have been told that they were working on a solution and would let us know. They say they will call and never do. When we call them, they put us off. All we want is for the carpet to be repaired. We even have the spare carpeting to do it.They have kept us hanging for several years and will not resolve the problem. We are in out late 70's and have had many sleepless nights over this. Please Help.

Their recommended installers in Denver are horrible. A purchase order that should take less than a month is going on 3 months now. This delay has cost me thousands of dollars and when asked to help with modifying my order they said they would have to start all over. They are not flexible at all and reasonable solutions goes on deaf's ears with this company. I would just like for them to install one floor first and then the other floor next. I had to ask for this because their delay had created changes in my project timeline. They created this mess and won't budge from their process. After this I am not using Home Depot again for carpets or any other installation. It's a shame because I have more projects this year and anticipate more next year too.

It's not just me either HOM Solutions has lots of complaints against them both from customers and their employees.

i perchased a ariens lawn tractor 46 inch cut because home depot stated it came with blades for life. great deal i thought. i registered on line and for years had it in my favorites. product# [protected] ser.#110708AD01111. now home depot has taken down the website. i called home depots customer service and ended up in some country where they did not even know what a riding tactor is. they did not even know what type of blades iwas talking about. what a waste of my time and home depots reputation. i finally found a number to the co."IN THE U S A' NOT HOME DEPOT. I WILL GET MY BLADES THROUGH THEM . LOWES IS ACROSS THE STREET FROM YOUR STORE. YOU JUST GAVE THEM A NEW CUSTOMER AND YOU JUST LOST ONE! THE POOREST CUSTOMER SERVICE EVER AND YOU ARE THE WORST

The Canadian Website is Not working. I tried to shop for Plastic Storage Bins and it wouldn't let me past the first of four pages of product. Neither of the 2 different Customer Contact links would respond to my efforts to connect me.

The US Home Depot site worked fine for me and so did both the US and Canadian Lowes sites so it is not my IPad as I am a retired IT Technician and know what I am doing.

Ralph Hooper
[protected]@gmail.com

I got on line to view shower Candy's found one I liked said had 7 of them at wakeforest location . Got to store had that Ile closed wait couple hrs went back Ile was open but didn't have the candy they said they had ! Flue mad left store after I complained to one of the workers that was twice they didn't have item I was looking for .that they said online they had LIE ! OK came home got on line order the shower candy . ! Ok two weeks I received it loved it ! The next day I received another on . At their missstake . So I sent it rt back by UPS man never even took it in the house . Charged me 55.21 twice . I called about it won't return my money not all of it gave me 50.00 back on my credit card why do people have to pay for home Depot mistakes . I will not be ripped off cause some dumass made a mistake . & I pay for it nope I refuse to ever shop at home Depot again . Rip off their customer s .
Wakeforest NC

Back in November of 2019, I purchased flooring material for my basement. The product I bought was called Life Proof, a luxury vinyl plank. Before the purchase I asked the sales person (Lela) if I could use my own 3rd party installers and not lose any warranties. I was told that I could but if there was an installation problem, Home Depot would not stand behind someone else's work. Because of this warning I let Home Depot provide their contracted people to be completely insured starting with the installation.

A company called Romanoff Renovations (contracted by Home Depot) installed the floor in my basement on December 6, 2019. When the two installers were finishing for the day, I noticed some less than acceptable work around a door frame. When I questioned the workers about this they then tried to resolve this issue but it was not something they could redo. After a complete inspection on my part, I realized that they had botched up more than just that one area (see pictures).

The next day I went into Home Depot, and all those who saw my pictures of this finished product agreed that the installers were at fault with their work.

Days later, and on two different occasions two different men came out from Romanoff, to inspect the work. Both were in agreement that the Romanoff, installers botched up the work.

Roger, the first inspector told me he would see that proper repairs would be made and that a fellow whose name is Christian, would put my house back together again. When Christian (an independent contractor with Romanoff) came out, besides telling me that the Romanoff installers were more than likely at fault, he also informed that the door frames in question all needed to be replaced. He assured me that he would treat my home, and perform his work as if it was his own property. But, for mysterious reasons, Home Depot, does not want to use this contracted employee of Romanoff !

I am now starting with month 3 of only lip service and delays from Home Depot, with only promises to restore my home back to it's original state and to my satisfaction, but this has not even been even close to getting started. And, since Romanoff's work, Home depot has gone thru two other companies to restore my basement, but again for unknown reasons they (Home Depot) has shifted gears and changed out companies to start and complete the work.

I have kept notes of all interactions with all parties involved. From Home Depot to the three other companies, so far, who have been involved. My next step will be with posting my experiences on every Social Media Sight, and seeking help from experienced Attorneys.

Dominic A. Palermo

I recently purchased a washer and dryer through Home Depot online and had scheduled delivery in St. Petersburg, Florida on Thursday January 30th. This purchase was a wedding gift for a wedding taking place on February 1st. On the day of the 30th I was informed that all entityies involved were aware that the delivery was scheduled for that day, however the items had not made it onto the delivery truck and earliest rescheduled delivery would now be February 6th. I said that was unsatifactory as the wedding was on the 1st and I would be leving town on the 3rd. Then I was told I could go to warehouse and pick it up myself. Again unsatisfactory as I did not have a truck. After fruitless attempts over the phone to resolve I went to a local store so I could speak to someone face to face. That person got on phone and finally someone agreed it could be delivered on the 1st. I said it must be morning as the wedding was in the afternoon, and I was told they could not yet tell me time of day until later on the 31st. Finally I was told delivery would be between 9:30 a.m. & 1 p.m. on the 1st. In the end it worked out. But what I was appalled by the most was how no one from Home Depot seemed to care to address the fact that the entire oversight or lack of timeliness or what ever led to the order not being on the truck was entirely the fault of Home Depot, and yet no effort was put forth to make the situation right. It should never require a customer becoming outraged and incensed for any company to offer to fix that company's mistake. The manner in which this entire episode was treated leaves me for one as an unlikely future customer of Home Depot. At the very least you can be sure I will certainly shop elsewhere first from here on out.