refrigerator delivery or lack thereof
I have experienced total dissatisfaction with home deport regarding the delivery of a refrigerator that I ordered and paid for on december 1st with delivery promised for december 10th. Waited all day for delivery. No delivery and no personal contact. I requested my money be refunded. Instead I was given a new delivery date of december 19th. Needless to say, I still have no refrigerator and am out of my money. Home depot is filled with fake promises and fake advertisements.
I have been a very long time satisfied customer of home depot and wonder if they are experiencing the same inept leadership as the boeing company. Poor, poor customer service.
They should take a look at ll bean and lands end.
Order number wd66919593
tuff shed
Shed initially ordered August 28, 2019; Factory notification of construction 2 weeks later; Delivery/install scheduled for 9/20; no show-truck broke down; reschedule for 9/25 a date that posed a conflict with my schedule; factory said crew would arrive between 8:30-9:30 AM; didn't arrive until 11:45 AM, 15 minutes before I was scheduled to leave town; delayed my trip by an hour; crew unloaded materials and said hold down brackets were missing but they could be added later; Upon returning 4 days later I observed that the shed was not flush with the concete pad and the drip cap above the door was not installed, notified the factory; I failed to notice that on the far back corner of the shed 4 ft. of eave trim was not installed and the roof trim did not align; received notification that I had not yet signed the electronic "warrenty" forms, I replied that the shed had not yet been completed; soon after I received notification that the time-line lapsed for my signing the forms and the forms had been withdrawn; sometime in November a crew showed up to install anchors on the outside of the base as they had no means to install anchor to the inside of the base as should have been performed initially, they said drip cap was on back order; Individual stopped mid-December to install drip cap, noticed eave trim missing but the guy did not have materials, said he was seasonal and in a few days off for 3 months. Four months from initial order and the shed still is not complete as it should be. To get this over-with I purchased eave trim to get it done by installing it myself. An additional criticism is that the installation crew used twice as many nails as needed with their power nailer. All 5 of the individuals I dealt with on this venture were polite, courteous and didn't waste time on site. My perseption is that the factory has significant QA problems.
samsung refrigerator
Do not buy this product. Home Depot does not service their own appliances. Buy from someone who does. Samsung does not service their own products. Read the reviews and talk to service people before you buy any appliance. Home Depot should not even sell samsung. They are junk, I have bought 2 in 1 1/2 yrs and this 10 day old one quit working paid 2700 computer screen on front. I know should not have bought it. Seriously though read the reviews and talk to appliance repair people and buy from some who does their own service. A hard expensive lesson learned 😭
I will say today AGAIN, a complaint on 12/27/20 we came home to water all over the floor and the ice maker is not making ice this within 35 days of having this refrigerator. The guy who helped us said he would send person out to chat about our problem with this set of kitchen equipment. We are not happy customers. but no one came. Within 2 days of delivery for a near $3, 000 spend, I bought a deal of Samsung set for my kitchen from Home Depot. It was pretty to match my granite, yet the first day, I put on and moved my magnet pieces around on the refrigerator to look pretty in position, and these scratched the paint off, not to see before it's too late. This easier than scratching your car. A paper-towel with your nails can damage this. A pan can scrap this, child tricycle or toy could scratch this, as it is so delicate you can damage it before you realize that you are doing damage and then you can't fix it. Within two days, I wanted the whole set gone from my kitchen. Yet it was Thanksgiving and could not reach anyone to help me. Then called and told Home Depot on Friday, who said that I had two days by Home depot to have it removed, not 30 days. IT was one day late on that, to call Samsung I was told as it was their problem. Home Depot said it was Samsung's problem, but they said to talk to Home Depot. That ad that says they will have it removed if unhappy is a lie. it is in my home and my problem now and I am angry every day I look at and use this. There are other things I am not happy with, but I am focused on the why I am unhappy enough to want my money back on the whole set. Pretty is NOT durable. The front pretty look is scratched too easy for a family with children to pay 3 Thousand dollars for such. I have not had money my whole marriage, whereby to buy an expensive refrigerator. We brought home old refrigerators from someone else’s house, or from the street to fix and make it work for us. First time we had money, to buy a beautiful set. I have never had money to buy get this! I am so upset. I want it out of my house, or I will continue to tell everyone about this routinely if you do not respond. I want my money back from Home Depot or from Samsung 11/24/20 delivered, HO534-262893. Samsung worst products ever on the biggest buy ever for me and others obviously since I looked up the reviews now. I paid cash and had to wait 2 months to get delivery, and with in 2 days I wanted to return the whole set of refrigerator dishwasher, microwave. And gas stove, $3800 was to be a deal, but it reminds me of the YUGO without it car I bought years ago, JUNK that looked good at first. Well this was as fast as you take the plastic wrap off and put your magnets on it to arrange to see them take the paint of the finish just by moving them around. It’s called pretty dumb to buy such if you like to buy magnets to put on your refrigerator, which I do. I made a scratch deep enough not to be able to fix it with one move, on the first day I had the frig installed. I can only imagine what my grandkids will do to the refrigerator in a very short time. The refrigerator door does not stay closed, so my milk is going bad in a short time, there is no light behind numbers on the microwave, and I have to turn on lights at night to use it, and even then it is so light it is hard to read. The whole set is made of the same finish that will be destroyed in less than a week in most houses that have children. I did not have a kid do this, but I did it not thinking such would happen. So even the gas stove I do not want to keep. The dishwasher is made out of the same delicate material. I will never want to buy a set ever again. So I want the whole set removed, after paying for the install that I am still going to be out. My whole marriage I have been so poor with 4 kids, I have been stuck buying other peoples throw always, and those lasted us for years, so you know what I think of this. I am a good customer of Home Depot, but this Samsung set is crap, I will not keep in my house un less forced. I called to have this removed in 2 days of the install…. Couldn’t report it until Thanksgiving was over, worried my food would spoil. I see the happiness policy on Home Depot, so I am counting on this to be working, as I want this returned to get my money back. NO response as it appears still to be our problem.
elliott 47 in media electric fireplace tv stand
I purchased this product from you guys. I come to find out there are no screws in he box to assemble this product. Im very disappointed now I have a scattered piece of this product in my living room. I also have guests over for the holidays I asked for the screws to be expedited and im being told 7 days to get them. Im never purchasing another product from you guys.
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Asked for assistance to purchase railroad ties. Employee named Mike came to assist me and instructed me I could not choose two of the ties from the banded stack on the shelf. He stated the had to choose from the junky pieces on the bottom. He then said I would need a flat cart. I said I will go and get the cart. As I walked away to get the cart he also walked away. I returned with the cart, but Mike never did return. After waiting five minutes, I decided to leave and see what Lowe's has to offer. As I was leaving, I spotted Mike on a forklift device in another area of the store. I guess he did not plan to come back and help. I did find better pieces and assistance at Lowe's for the same price. I will be taking my business to Lowe's fron here forth.
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We will be using the local competetor from now on. Home Depot doesn't seem to be much for upholding it's promises.
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I too have been a long time customer of Home Depot and I had a similar experience ordering something that was supposed to be in stock 2 to 4 day delivery, not true.