Home Depot review: credit card

I bought some products in july via a credit card scheme. Payment due on 5th feb 2020. Subsequently told in october that I am overdue. Paid $100 in october. Checked my credit rating rating in december and it had gone to the dogs due to 'some' non payment. Finally spoke to a 'payment' woman on 17th december and she said if I 'settled overdue' of $ 30.00 she will ensure credit agency will be informed within 5 days to upgrade my rating. I paid cash in your store on the 18th december that you 'received' on the 19th. Up to today, 10th january credit agency says no payment since october 2019. Account needs attention. Called your credit card and they told me need approval of some 'higher up' to inform credit agency. Called and spoke to anand in payment section. He said he will call me back at 1.00 pm but now it is 2.47 pm. I tried calling but I am informed they have gone home for a good rest. Is home depot managed by liars and con people? Is the president alive or brain dead? Who actually works in home depot? My email is: [protected]@yahoo.com. Contact number [protected]. Hope there is someone alive in here.