Home Depot reviews & complaints 2View all 2363 complaints
Home Depot - Poor customer service - ignored repeatedly
It seems that I often have a bad exerience at Home Depot with regards to customer service. I was just at Home Depot in on Hesperian in Hayward, CA on 7/13/23 and 7/14/23. I went in to get several items, including some paint for a project that I am working on. They were busy in the paint department, and I knew it was going to be a long wait, so I decided to come back at a less busy time. I came back the next day and there were 4 people working in the paint department and just one customer. I walked up to the counter (which is very poorly laid out in a way that I always see customers confused about) and the person working turned and helped a man that cut in front of me. I was annoyed, as this happend pretty much every single time I go there, but I waited anyway. The employee never made eye contact with me, nor did any of the other three. I waited for the one at the counter to enter the other customer's order, mix the paint and hand it to him. Then waited while two more employees (now 6 of them there) came over and chatted and goofed around for a bit. All the while I am standing at the counter with my paint swatches in hand waiting for service. The original employee started to walk back up to the counter saw another customer nearby, turned and started helping him. I was never even acknowledged. I just left without my paint.
This exact situation has happened to me here at least 5 different times. Twice I complained at the store, which is something I never do. I have also had really poor service at the customer service department. It's like I put on a cloak of invisibility as soon as I walk into Home Depot. I am done being ignored. I will not be going to Home Depot anymore.
Desired outcome: I would love a real appology. It would be great if employees were actualy trained in customer service, or at least hire people that have pride in their job and self respect.
Home Depot - Customer service
I was in line to pay at register no 6 along with three other customers in front of us. cashier was still cashing the customers. one of the employee came to us that there is only one line and told us to go to the end of self check out long line. There was no sign of one line. as I was paying at the self check out The cashier there very tall African american lady notice there were again some customers in line at reg 6 the cashier at my self check stand tried to address that customers that that reg is closed. at the same time we were shocked to see that same lady who took us from the front of line of reg 6 to the end of line at self check out started to cash out the customers in line. we all three felt discriminated and I asked the African American lady what is this is something wrong with our skin color as she dragged us from front of line to the end of long line the couple behind me took some video shot as well. I asked the same lady why did she do that and asked her name immediately she lowered her hair bangs and covered her name refused to give her name. her this action shows her admission of guilt. I then went back to African american lady to ask her name she was reluctant to give her name as I insisted she told me her name is Michelle And both were smiling I am not sure its the right name. the incident happened on June 15 Th at 7. oo pm my cash out time at my receipt is 7.15 if you check the video from 7.00 to 7.25 you can see the entire incident. we have copy of some part as the other customer recorded video
we felt very discriminated as our skin color and country of origin was not of her choice and we do not speak her Spanish language she can treat us like crap.
we wanted home depot to take appropriate steps to resolve this situation. we want to resolve amicably if not we will have no choice to take legal help
[protected]@yahoo.com, [protected]@yahoo.com and [protected]@yahoo.com