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Home Depot

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Home Depot Complaints Page 40 of 120

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M
12:37 am EDT

Home Depot Lumber and concrete

I shopped at Home Depot in Elko Nv. On 2955 Mountain City Hwy . I bout fencing materials which was dog ear picket fence, 4x4 post 2x4, 60 lb Sakarya concrete, screws, hardware. Which total to $ 1182.15 + tax
I'm a Veteran and ask for my 10% discount and was told they didn't give discounts on lumber and concrete.I live in So.Ca. and buy down there all the time and have never had a problem with my veteran discount.
Thank You Miguel Bravo

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S
11:54 pm EDT

Home Depot Delivery & installation /washer & dryer

I ordered a washer & dryer from Home Depot in June. I had to wait over a month & a half for delivery and installation. First of all, delivery team was 2 hours later arriving than the 4 hour time span stated to me. Second, they immediately told me they couldn't connect the dryer, "wrong cord." "New style now" according to one, but another said, "I've NEVER seen one like this!" Next, I paid for install but they never even tried to connect dryer vent hose. Moving on to the washer, they first tried to say water lines not long enough, could set my washer "sideways, " then connected them twisted at first, (water running everywhere), then supposedly straightened but "you've got a leak!" from the hot water line. One said to another, "you over tightened it, you need to loosen it to get some pressure off ." What happens? The guy turns it tighter! He finally just turns the hot water off due to the leaking. Next I'm told that there isn't a discharge hose with the washer I bought. I said there has to be and they insisted that no, there wasn't with my model . I told them that sometimes they were put inside the washer tub. Yep, there it was….they acted surprised! They repeatedly asked me for pliers and I did not have my toolbox with me that day. "They said, " YOU don't have any pliers? " in disbelief! After that, they want be to sign that I'm satisfied with my delivery & no damage done - I refused & a female started yelling to the males, " MOVE THIS WASHER & DRYER OUT, she doesn't wanna sign!" During this time she's also snapping multiple pictures of inside of my laundry room. 2 males return inside and one of them starts snapping pictures & I said, "That's enough! How many pictures of my house do you need?" The guy informs me that those were the FIRST pictures taken & I said otherwise. He then wanted to know who else took pictures & I informed him. He proceeds to tell me I HAVE to sign and I said "No I don't." He then showed me a place before my signature where I could write my dissatisfactions and when I started doing just that, he grabbed it from me and told me that I HAD TO SIGN! The female is yelling, "if she don't, we're taking the washer & dryer out!" I said to go ahead & remove them! The guy replied "NO I'M NOT!" He shoved his cellphone in front of me for a signature again and all THREE of them surrounded me in a threatening and intimidating way. I am a small petite woman, all of them much bigger & I just wanted them out of my house. I told them I would call Home Depot myself. They left with one guy & the female arguing, he was telling her she couldn't be taking pictures. It didn't stop her from standing in front of my house & snapping another one.

This is the worst experience I've EVER had with any delivery and I'm up there in age! They clearly were very ill prepared (no tools, lack of knowledge) and acted as if they really just didn't care….after all, it was on a Friday after 6P & they had 6 more deliveries! The icing on the cake though was making a customer feel unsafe in her own home cause basically, they were gonna get a signature stating that I was satisfied with the delivery one way or another! My daughter-in-law was upstairs and later told me, she could hear everything & was getting ready to call the police!

They left my property & I was left with a NEW leaky faucet, a tear in new flooring, paint scratched off freshly painted door, and no dryer hookup.

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J
11:09 am EDT

Home Depot Behr premium waterproofing stain & sealer

The BEHR Premium Solid Color Waterproofing Stain and Sealer is advertised as an advanced 100% acrylic formula that delivers all-weather protection from the elements for up to 10 years on decks and 25 years on fences and siding.

The product is self-priming and delivers excellent protection from the sun's harmful UV rays. This wood stain will hide imperfections and signs of aging wood and is also a great choice to refresh the color on composite decks.

I purchased two gallon of this product to apply to my deck. I sanded all the areas that had flaked off (used Behr same product four years ago). Applied first coat of Behr after cleaning the deck area. Two days later applied the second coat. The next day the product had blistered. After contacting a long established paint company in my area I was informed that the Behr paint would have to be removed and then a reapplication could be applied.

I paid the purchase price of $40.98 per gallon with a $.75 can fee. I spent three days preparing the surface and two hours two days applying the Behr.

I'm frustrated to say the least.

Desired outcome: Refund

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B
10:41 am EDT

Home Depot missing order

Purchased item (order WD75658449) on June 24, 2021 with est delivery of July 5, 2021. UPS tracking says the item has not been received from shipper. Tried to cancel the order 7/29/2021. Was told order cannot be cancelled due to having a delivery date, which as of today was 8/4/2021. I don't know who the shipper is, but I hope Home depot stops using. I can only rate the shipper

Desired outcome: cancel the order and refund my money.

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Henryss
US
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Aug 21, 2021 8:49 am EDT

David Wilson, ASM Norfolk Virginia Home Depot, has been very irresponsible in the way he handles financial transactions his incompetence and greed has been costing Home Depot millions of dollars

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U
7:32 pm EDT
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Home Depot Appliance delivery / installation / haul away

Ordered a new stove and microwave. Received delivery confirmation email for 10a-2p delivery window. Took off work and waited. A little after 6 p.m., without hearing anything from Home Depot or their delivery service, I contacted Home Depot for a status update. After a 30 minute wait, I was informed the delivery service had encountered an 'issue' with the delivery before mine and they were now closed. I was asked to call back tomorrow to see when we could make this deliver happen. I said no thanks, and requested a full refund. I was told that part of my refund would be in 3-5 days, and the remaining bulk (over $1, 000.00) would be 7-10 business days. Home Depot took less than 24 hours after my order to remove the payment from my bank account, but apparently, putting it back would be too difficult. I will not be ordering anything further from Home Depot. Nor will my family, friends, neighbors, or co-workers. And hopefully anyone else reading this.

Desired outcome: Deliver what you promised at a significant cost decrease or refund my money in a timely fashion

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3:47 pm EDT

Home Depot Appliance delivery and disposal of old appliance service

I went to Home Depot and ordered a new dishwasher to replace one that was leaking and a motor that malfunction because, I suspect, roach infestation. I paid to have the old dishwasher hauled off. I was pleased with the new dishwasher installation and was told that the old one would be picked up the next day. That did not happen. I called to complain and was told that it would be picked up one week later and my payment to haul it off would be refunded. It sat outside my home on the sidewalk the whole week. On the day that it was to be picked up I received a call from Home Depot that they were not going to pick it up because it was "bug infested". I'm getting my $25 back and have made arrangement for another company to pick it the old dishwasher, but this is the second time Home Depot has pulled this kind of stunt. They did it several years ago with a freezer and it was not "bug infested". They put the old one in the alley. Don't pay the haul away fee. I have done a lot of business with Home Depot when I remodeled a kitchen and a bathroom with them about six years ago (over $12, 000 worth) and I'm thinking of taking my future business elsewhere.

Desired outcome: I got the refund back. I hope the company would apologize and not continue to behave this way to others.

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B
2:58 pm EDT
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We rented Submersible Pump 2" for two days not knowing how long we would need it. Was told can bring back earlier and will receive credit on payment. Total cost was $112.04 with expected date return July 26th. Turned out we did not need it at all and was NOT even used. Rented July [protected]@ 11:50am and RETURNED unused pump and accessories, same day July 24th, 6...

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C
6:41 am EDT
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Contacted home depot protection plan comp on july 5 2021 about issue rep. Said would set up for a repair several texts sent about schedule repair every time the day repair man should arrive would receive a cancelation this went on for weeks contacted protection plan was told by person on phone there was no licensed repairman in my area that they would have...

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S
7:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot Please bring the Hot dogs back.

Please bring the hot dogs back to Home Depot's in Michigan. This was a great way to grab a bite after I/we shop so we can return to work after shopping. It was so convenient to purposely pass Lowe's and Menards to combine food and shopping. We are a landscape business and many of our employees shop daily at Home Depot for all sorts of tools and materials to complete our work, they often stop and grab a hot dog because it is so easy and quick. Now it will cost us more time if they stop somewhere else. Why ruin a great business idea/model?

Desired outcome: Please bring back the hot dogs at your Michigan stores.

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3:24 pm EDT
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Ever since I opened an account with HD, I can't either login, place an order, or view my account without either having to do the same things over and over, with each time getting this message: We're sorry. There was a temporary technical issue. Please try again later. I am so sick and tired of this.

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5:28 pm EDT
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Florence Holmes 2:47 PM (35 minutes ago) to customercare Hello, We visited and made a purchase today (7/25/2021). We have a Home Depot Credit, we have made several purchases as well and have always received our Military discount. Today we were told we didn't qualify. Upon paying we provided my husband's VA ID for our military discount that we have...

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T
10:48 am EDT

Home Depot Washer

Purchased a whirlpool washer.purchased extended warranty. Washer broke, home Depot has been telling me part's are on order. It's been 2 months. They changed insurance companies and extended warranties are useless. DONTshop Home Depot. Worthless company. They sell garbage and they don't stand behind extended warranties! If someone knows about class action lawsuit please tell me I had to buy a new washer at Menards while waiting for home Depot to fix the warranted one I bought off them. Still waiting?

Desired outcome: Fix washer

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J
6:39 pm EDT

Home Depot KDTE334GPS dishwasher- purchased July 2018. Order no.HO358-125110

In July 2018 I purchased a new dishwasher from Home Depot, Covington, LA location. At the time of purchase I set up estimated delivery date of August 15, 2018 at my address: 673 Leeward Drive, Baton Rouge, LA. 70808. Due to health concerns I had to reschedule the delivery date and later called and canceled the order. The dishwasher was never delivered to my home. However, my account has not been credited for the dishwasher I did not receive. I would appreciate the situation being investigated in order to settle this situation. Please let me know if you need additional information. Joy Chambers, [protected].

Desired outcome: I would like to be refunded for item I did not receive.

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3:45 pm EDT
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Home Depot The way one of your employees was treated/harassed

Denise, an associate at your Home Depot Beechmont store, Cincinnati, OH., recently left the store after she was confronted by the assistant manager (Adam) and another department manager (Velvet?) She (Denise) was called into Adam's office by him(Adam). As she entered his office, the other person came in and loudly shut the door. Denise was set-up by Adam. I believe that this is totally unfair practice for any business.
It had only been a few weeks since Denise had been told that she was one of the best in her job! Then the two individuals attack her and the work she did. Totally unfair. Instead of getting upset and everything, she simply took her apron off, laid it on Adam's desk and said "Here's my apron, I am done." This is an employee that had been in the store since it opened. What's even worse, is that the store manager didn't call Denise to see what had happened.
I use to think you were an awesome company, but not anymore...can you say "age discrimination"?

Desired outcome: Apology to Denise for the way she was treated

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7:47 pm EDT
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Home Depot scheduled the delivery of a Samsung Washer to the house yesterday, 7/21/20201 between 3 and 7 pm. I left work early to meet the delivery and waited near the phone all afternoon. At 6:30 or so, I noticed that I had a call on voicemail from the driver stating he was on his way. I believe that due to a weak signal, (I live in a remote area in the...

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C
11:49 am EDT

Home Depot Dishwasher delivery

On 6/3/21 I ordered a Bosch dishwasher from Home Depot (in store). It was to be delivered, installed and the old one taken away on 6/23/21. When delivered, the delivery team could not install — said I had to install a plug rather than a hard wire system. I did so. Re-delivery was scheduled for 7/14.
On 7/14 I received a call from the delivery team stating they couldn't install as the machine had no plug. (Bosch claimed it was in the machine). Then they told the delivery service that they had the wrong install kit. (HD checked and there was no special kit required — they had the correct kit.) I suspect the team didn't want to come out as delivery was scheduled for 4:30-8:30 PM.
A RE-RE-SCHEDULE was slated for 7/21. Set up at 8:30-12:30. Arrived around 9:15 and told me they don't install. They just drop off. Checked and found no plug (since ordered for overnight delivery from Bosch — Mona at [protected] — conf # 6145691) They didn't want to take the old one — said they were out of room. Since they had just taken mine off truck, I forced them to take it. Currently, install team set to come Friday, 7/23. We shall see

Desired outcome: Dishwasher installled/HD to change their delivery company and stop finger pointing

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11:27 pm EDT
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Ordered online everything fine went to Home Depot to pick it up Oregon was told to go to drive up at lumber area. Went there sat for over 25 min without any representative from Home Depot acknowledging us, so my wife went over to a cashier attendant who said she didn't know how to help us pick up our Item which we showed the pickup slip to her. Then we...

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A
7:32 pm EDT

Home Depot King size mattress & box spring

I purchased a kingsize beautyrest 16.5in mattress and box spring on Saturday July 17th for the amount it was advertised for ($198) by Monday I receive a email stating HomeDepot has canceled my order due to a pricing error. I don't see that being the my (customers) problem especially after it already has been purchased and customer received email confirmation about the order.

Desired outcome: I want my mattress and box spring as advertised that I already purchased

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1:32 am EDT

Home Depot I am complaining about Home depot accusing me of calling the employees monkeys

On July 17 at approximately 7:30p.m. I went to home depot to pick up a vanity I ordered. When they brought it to me I realize it was to heavy and I would pick it up another time. Then I went to buy 5 pound bucket of compound and when I took the elevator at the 3rd avenue store in Manhattan to leave the store - Tamisha Howard came up to me and said you called my employees monkeys and you cannot come back into the store. I never said that. I called the police and while I was waiting an employee came out and said to me you fu..ing bit.. and he kept saying it as he crossed the street. I filed a police report at the NYPD 17th Precinct. On Monday I will have the complaint report number and call Corporate office.
I have lived in the neighborhood for 28 years and have been shopping at home depot since they opened. Here is my email address: [protected]@nyc.rr.com and my phone number [protected].

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4:32 pm EDT

Home Depot Incomplete order

I placed an order online to pick up in store for a Bathroom vanity with sink and mirror.( SKU# [protected]) I picked up the box and it had fragile and glass on the outside of the box so I assumed it was the complete set. When I got it home it was just the vanity. I called the Home Depot store in Belton MO, they told me to call Home Depot on line. So I called and talked to Kayla she said she would send an email and would forward it to me when she got a response. 4 days later I hadn't heard anything. So I called the manufacturer and they assured me it was on Home Depot, they send the 3 piece set wrapped on a pallet and have a bill of lading that was received by Home Depot. She said all she needed was for Home Depot to issue a PO for the missing parts and she would send them out. I called Home Depot on line and spoke to Ingrid who then transferred me to Bridget who told me they could not do that because the missing pieces were more than 50% of my order. So I have to uninstall my vanity and return it. She asked to reorder the set for me I told her no thanks I will purchase one from their competitor.

Desired outcome: Just order the missing parts

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