Home Depot
reviews and complaints

Purchased a whirlpool washer.purchased extended warranty. Washer broke, home Depot has been telling me part's are on order. It's been 2 months. They changed insurance companies and extended warranties are useless. DONTshop Home Depot. Worthless company. They sell garbage and they don't stand behind extended warranties! If someone knows about class action lawsuit please tell me I had to buy a new washer at Menards while waiting for home Depot to fix the warranted one I bought off them. Still waiting?

In July 2018 I purchased a new dishwasher from Home Depot, Covington, LA location. At the time of purchase I set up estimated delivery date of August 15, 2018 at my address: 673 Leeward Drive, Baton Rouge, LA. 70808. Due to health concerns I had to reschedule the delivery date and later called and canceled the order. The dishwasher was never delivered to my home. However, my account has not been credited for the dishwasher I did not receive. I would appreciate the situation being investigated in order to settle this situation. Please let me know if you need additional information. Joy Chambers, [protected].

Denise, an associate at your Home Depot Beechmont store, Cincinnati, OH., recently left the store after she was confronted by the assistant manager (Adam) and another department manager (Velvet?) She (Denise) was called into Adam's office by him(Adam). As she entered his office, the other person came in and loudly shut the door. Denise was set-up by Adam. I believe that this is totally unfair practice for any business.
It had only been a few weeks since Denise had been told that she was one of the best in her job! Then the two individuals attack her and the work she did. Totally unfair. Instead of getting upset and everything, she simply took her apron off, laid it on Adam's desk and said "Here's my apron, I am done." This is an employee that had been in the store since it opened. What's even worse, is that the store manager didn't call Denise to see what had happened.
I use to think you were an awesome company, but not anymore...can you say "age discrimination"?

On 6/3/21 I ordered a Bosch dishwasher from Home Depot (in store). It was to be delivered, installed and the old one taken away on 6/23/21. When delivered, the delivery team could not install — said I had to install a plug rather than a hard wire system. I did so. Re-delivery was scheduled for 7/14.
On 7/14 I received a call from the delivery team stating they couldn't install as the machine had no plug. (Bosch claimed it was in the machine). Then they told the delivery service that they had the wrong install kit. (HD checked and there was no special kit required — they had the correct kit.) I suspect the team didn't want to come out as delivery was scheduled for 4:30-8:30 PM.
A RE-RE-SCHEDULE was slated for 7/21. Set up at 8:30-12:30. Arrived around 9:15 and told me they don't install. They just drop off. Checked and found no plug (since ordered for overnight delivery from Bosch — Mona at [protected] — conf # 6145691) They didn't want to take the old one — said they were out of room. Since they had just taken mine off truck, I forced them to take it. Currently, install team set to come Friday, 7/23. We shall see

I purchased a kingsize beautyrest 16.5in mattress and box spring on Saturday July 17th for the amount it was advertised for ($198) by Monday I receive a email stating HomeDepot has canceled my order due to a pricing error. I don't see that being the my (customers) problem especially after it already has been purchased and customer received email confirmation about the order.

On July 17 at approximately 7:30p.m. I went to home depot to pick up a vanity I ordered. When they brought it to me I realize it was to heavy and I would pick it up another time. Then I went to buy 5 pound bucket of compound and when I took the elevator at the 3rd avenue store in Manhattan to leave the store - Tamisha Howard came up to me and said you called my employees monkeys and you cannot come back into the store. I never said that. I called the police and while I was waiting an employee came out and said to me you fu..ing bit.. and he kept saying it as he crossed the street. I filed a police report at the NYPD 17th Precinct. On Monday I will have the complaint report number and call Corporate office.
I have lived in the neighborhood for 28 years and have been shopping at home depot since they opened. Here is my email address: [protected]@nyc.rr.com and my phone number [protected].

I placed an order online to pick up in store for a Bathroom vanity with sink and mirror.( SKU# [protected]) I picked up the box and it had fragile and glass on the outside of the box so I assumed it was the complete set. When I got it home it was just the vanity. I called the Home Depot store in Belton MO, they told me to call Home Depot on line. So I called and talked to Kayla she said she would send an email and would forward it to me when she got a response. 4 days later I hadn't heard anything. So I called the manufacturer and they assured me it was on Home Depot, they send the 3 piece set wrapped on a pallet and have a bill of lading that was received by Home Depot. She said all she needed was for Home Depot to issue a PO for the missing parts and she would send them out. I called Home Depot on line and spoke to Ingrid who then transferred me to Bridget who told me they could not do that because the missing pieces were more than 50% of my order. So I have to uninstall my vanity and return it. She asked to reorder the set for me I told her no thanks I will purchase one from their competitor.

I have getting the runaround about my window installation since the beginning of June. They called at first telling me they had no one to install and then no call for 3 weeks. I start hounding about getting my windows installed and more runaround. I get a a call today and supposedly 2 weeks from now they will be installed! I will never purchase something that needs installation from Home Depot!

I can't go on with this company
Since May 8 I ordered my items I haven't gotten them
I tracked it all I could see was
The items was sent to Sender

I didn't received it

And now I dont care
All I want is my money right away
I can't stand it
Nothing more but my money!

You people should do everything possible and send my money into my account
I urgently need it

Home Depot offers a 10% Veteran's Discount in the stores, but will not honor it online like Lowes does. Why! I went into the store to order an air conditioner, where I would have gotten a 10% discount, and they referred me to homedepot.com where it was available and I bought it. I was told by customer service that my discount would not be honored online. Is this a ploy to make more money? Lowes honors Veterans with a discount both in the store and online. Shame on you Home Depot for only supporting Veterans "sometimes".

Just like everyone else, I waited all day for a delivery which never came. Even tracked it online and called a few times to see if it was being delivered that day which, of course, they assured me it was. No phone calls, never showed up. How disrespectful can a company be to their customer? Home Depot's delivery service is the worst!

All Concerned and Christopher T. Donckels (District Manager):

July 3, 2021 I purchased over $3, 800 worth of merchandise from Home Depot. The order number is H0668-230192. I was scheduled a July 10, 2021 delivery at 3229 Cherry Blossom Court Perris, Ca. I received the automatic phone call for delivery the day before. I was informed my delivery time was between 1000-1400. I personally called the Murrieta Store on July 9, 2021 to give specific directions to my home. On June 30, 2021 my wife and I moved to a new development. The customer service rep ensured me the information is in the system. Please note my home is only 1.5 miles from the 215 freeway. Not hard to find if the directions given was passed down to drivers. This is the first failure point.
July 10, 2021 received a phone call at 1001. At that time I was outside of my house talking to my neighbor and missed the call. I returned the call at 1004. No answer. Left message. No return call. Left text. No return text. Honestly I was not sure who called. The number was 1-562-939-9449 (ID as United States). This number is a non-return app number. Your a customer service base business and customers can't contact drivers. Second failure point.
I figure it was not the driver who called because they would have answered the phone or returned my text/message. I was totally wrong. So I waited around my house. I continuously checked the order status via internet about delivery status. It stated all day, "Items on truck and out for delivery". I called Murrieta Store about 1300 and was informed we should have a delivery before 1400. At 1430 no delivery and no follow up with customer. Third failure point. I was directed by the Murrieta Store to contact the delivery department. This is where your customer support service was below poor.
Between myself and my wife we called the 1-877-946-9843 number three times. We received three different responses on why our items were not delivered. The first rep made it my fault because I didn't answer the 1001 call. Even though I called right back to the bogus I don't want to be bothered by the customer number. The second rep said they was lost in Lake Elsinore and needed directions. That city is 10 miles from me. Remember I called the day before and gave specific directions to my home. If a driver is lost why call from a bogus number. It should be a two way communication from driver to customer. Just a thought. The third rep informed us we have to wait for the next available delivery on Wednesday. That was unacceptable and poor customer service. Your company drop the ball and the customer pays for it? Neither of the first three reps didn't even attempt to satisfy to situation.
My wife called Murrieta Store and talked a Store Manager name Billy. He actually listened to the situation unlike the three reps. He ensured me our items will be delivered Monday. He was going to email and/or text me with delivery time either Saturday evening or Sunday. Its currently 1638 Monday and have not heard a peep from him. No follow-up. Please understand I work Mon-Sat. I took Saturday off from work with no delivery. I took Monday off from work with no delivery or follow up from Billy. Now I have a take off Wednesday because people refuse to do their job with efficiency.
In another lifetime I was a Store Manager for Circuit City. I understand the customer service and delivery business. I'm just disappointed that a customer can spend so much money and get treated with little respect. I guess its the way things are done these days. So as my food spoil (trying to salvage from a ice chest) and dirty clothes pile up I will miss another day of pay and just hope you guys decide to show up Wednesday.

V/R
Karriem
[protected]

In Oct 2020, we ordered some windows and then waited to be installed
and then we ordered more windows and a door and waited to be installed.
The total order cost $ 22, 000.00-- not cheap so we expected good
service and done correctly. When the 1st set of windows were installed
the installers bent the frames and put holes in screens and the wood
installed along edge of windows to frame all split. We were told
by Home Depot this would be taken care by the installer and we have
been waiting over 3 weeks now for this job to be done and still has
not been taken care of. The installation team Home Depot has are just
terrible to work with, they call and say they are coming and never show
up. We have left messages at Home Depot who we purchased everything
from and they never return calls. We have paid this in job in full and
are expecting this job to be done AND want to know when this will be.
Ray Cantin -Email [protected]@gmail.com