Home Depot

My husband and I ordered a new Frigidaire refrigerator, gas range and dishwasher. Delivery occurred on Thursday, August 19, 2021. Upon arrival the delivery men announced that they could NOT install the new dishwasher because it was "hardwired" and that we needed to hire an outside plumber to do the install.? They directly said that "this happens all the time with Home Depot. They never tell the customers." I was sort of stunned that they refused to install it despite Home Depot charging me for install and didn't know what to do. I said to my husband maybe we should just refuse the dishwasher, but the delivery men cautioned me against that indicating that was only if the product was damaged. The delivery men left the old dishwasher in place and the new dishwasher wrapped up in my garage and departed.

As soon as they left, I called Home Depot and asked for a refund for the amounts charged for install, haul away and installation parts. Your customer service rep was great, took care of the situation and even mailed me my refund receipt for those items. That part was awesome and so very helpful.

The real problem arose in trying to find a plumber. It took me (3) tries to find a plumber who had availability and would do the install. However, on August 21, 2021 when the plumber unwrapped the new dishwasher, it was a top mount instead of side mount! The salesman had asked us about this and my husband and I SPECIFICALLY told him that we had granite countertops and needed a side mount dishwasher. I'm fully aware of the difference between side mount and top mount and the install requirements for each. In fact, your salesman steered us away from ordering the dishwasher we originally wanted because he claimed it could only be top mounted.

Back to the install, my plumber told me that although the specified preferred method of installation was top mount, he could try to install it with side brackets, but none had been included. I immediately called Home Depot looking for the side brackets and was told that Home Depot never carries any of the install parts, they always have to be special ordered. Thus, I found the mounting brackets on Amazon and the plumber had to return again on August 24, 2021 to do the side mount install.

Bear in mind that the Home Depot paperwork indicates that the appliance is unreturnable once delivered - and the delivery service counseled me AGAINST refusing delivery of the dishwasher. In the end, it cost me (3) times the original amount to install the dishwasher - AND ITS NOT EVEN THE CORRECT DISHWASHER! OR EVEN INSTALLED IN THE CORRECT PERFERRED MANNER! All we want is the correct dishwasher installed correctly for the installation price quoted by Home Depot.

I was informed that my Cub Cadet would arrive on Aug 19 2021 by Voicemail, this did not happen . I called and they assured me that it would be delivered today, this also did not happen and no one ever called or emailed . I called and they said it may be arriving on Monday but not sure. I spent over 45 miners on each call asking about this for 2 days. This item can not be left on the porch it is a Cub Cadet riding Mower. So I wasted two days waiting and changing my time to make sure I would be at home. This was guaranteed both days. It is not that it was not delivered it was that no one took the time to inform me that it would not be arriving.
This item has been paid for and I still want it but my time is as valuable as is yours. Thank you.
John W norman

Home Depot in Elk Grove village uses DRF plumbing to install their water heaters. When they installed my water heater the plumber removed a pipe and did not reinstall it. Because he didn't reinstall the pipe water leaked on my floor and ruined my drywall. The plumber stated it was outside the scope of his employment to reinstall a pipe he removed. Now my drywall has mold and is ruined they offered me $75 for a repair that will cost $1200 to remove mold and $800 to install new drywall and paint it. At the store Home Depot said they would file a claim with their insurance and it would cover the costs if DRF did not fix it. Neither one is doing anything to fix the problem.

I ordered this product from the Home Depot in Hendersonville TN, when the packages arrived I could see that the boxes were beaten up.
the parts inside (the white vinyl railing) had marks and black scuffs, one railing even had a scratch that was about 15 inches long.
one of the stair railing kits was missing the mounting bracket and the cover that goes over the mounting bracket. over the last week I have called the Home Depot customer service and had been told one time that there was nobody at the manufacturer for them to address the issue. told another time that the manufacturer was send the missing parts and should arrive in 24 to 48 hours, called yet again a week later and still have not received the missing parts.
the Home Depot customer service employees have all been polite and respectful but not competent.
I can understand the Home Depot cannot control their venders but they certainly need to train the staff to resolve issues for customers and perhaps consider not selling merchandise from venders that have a bad product and will cause them to lose customers.
I have both Ace and Lowes near and do not plan to shop with Home Depot again.

I purchased a fridge at Home Depot, in Pittsburg, KS, on August 15th 2020. The service was good, the product is good, we are happy with everything except the Home Depot partnership with Citibank!
I applied for their credit card because of a promotion they had at the time. It was a zero interest promotion, for one year. The loan period came due when I was hospitalized. One week after being released, I received a notice from Citibank that my $599 balance was now $726.40. I should have known better. There's a long history with Citibank doing this sort of thing and worse!
I am extremely disappointed that Home Depot would choose to partner with a company like Citibank. I guess they feel insulated from the business tactics of Citibank? I refuse to do business with either Citibank or Home Depot!

Dear Sir/Madam on Sunday, August 1, 2021, I went to Home Depot to buy some white stones for my garden. On arrival, I said to the cashier whose name is Taylor why there was such a big difference in the price between Home Depot and Lowes and it was the exact stone, she replied we are not Lowes I said to her that's kind of rude she repeated it again and so I asked for a manager. The manager came and I told him about the price difference and he checked and said he would honor Lowes's price, I asked him if the cashier did not know about the price match and I told him what she had said to me.

I went back to the cashier to pay for the stones and I said to her didn't you know about the price match, she said did, I said your reply was so rude I said I am going to file a complaint with the head office and she told me to go right ahead, I said to her you young people don't know anything about customer service, she was so rude that I decided not to continue with the conversation. It took me a while to write this complaint because I do not want her to lose her job but she needs training. She works in the garden center.

I spent close to $5000 on cabinets that I thought were going to be good quality. When delivery arrived they shoved a fork lift thru one of the boxes. I said I didnt want that one its damaged. Delivery person said he didnt think it was damaged and I had to take it and that I could call home depot and they would resolve it. Each cabinet took me 4 hours to put together... I am 62 yrs old and have arthritis in my hands so it was painful to say the least. Additionally it has been over 100 here while I was doing all of this!
Got to the last cabinet unpacked the box... Put it together and the doors wouldnt shut. Come to find out one of the doors was made incorrectly.
Called home depot customer service was told both cabinets would have to go back. I complained and said cant you just take one back (damaged) and send me a replacement door for the other one? Home depot said no... Both cabinets have to come back and we will send someone to pick them up. I was upset because that meant another 8 hours of construction time on top of what I had already done. Called back and spoke to a 2nd customer service person who stated that yes we can have husky just ship you a door.. Let me connect you to them. The 1st call took 40 minutes... This call took over an hour. I had to take the doors off lay them side by side and take pictures.. Upload them to email them to husky rep. He will then send pictures to husky... Approx. 5 days... Then check to see if in stock and if in stock will ship... Another 7 - 10 days. I asked why cant you just call the manufacturer.. See if in stock and authorize them to ship now? You have the pics? At which point my head exploded and I demanded to talk to a supervisor. But I was told I would have to wait for the supervisor to call me back... I asked when? Within an hour, 2 hours, 8 hours or a day a week? I was told there was no requirement of time for the supervisor to respond back to me. What? In the meantime went online to order replacement cabinets and was told I would have to pay $150 delivery fee! So all together I have wasted an entire day on trying to get this corrected. Seriously... I spend alot of money with you guys... My husband and I remodel homes... I was in customer service my entire career and would never have treated a big spending loyal customer like this ever!
I expected home depot to pick up the old damaged cabinet, deliver a new cabinet and a new door for the manufacturers defective door, credit me and apologize for all of the wasted time and aggravation. Instead I am having to wait for supervisors to call me back, wait to hear if replacement parts are in stock call back to order replacement cabinets and oh ya fight to get the new cabinets delivered for no charge.
I get the impression that big spenders should spend thier money and loyalty elsewhere which is what our company will be doing from here on
Out.
Obtw I did all of this for my husband... Ex air force... So he would have more room in the garage to work out... He is a transplant patient and cant go to the gym due to covid. Home depot didnt give military discount for online purchase. This was supposed to be completed by now but because of home depots lack of urgency it appears this wont be finished for weeks! All I can say is wow super crappy customer service... For $500 a piece there should be quality control prior to shipping them out... And yes the cabinets themselves are not as nice a quality as I would have expected for the price.

we reviewed the windows for our home with the rep. and paid $12599.00 toward the windows and installation. Now that was in April 2021, and so far no windows nor any follow-up. They have scheduled and rescheduled some 4-5 times, and one has called nor followed on the reason or whatever is the problem.
We finally have had enough and called and canceled the order. Their response was there would be a 25% restocking charge to the order.
Now the rep. lied and just told us a real story.
So now on to the next step and see how far they want to push this.

Here is the story: We had duct cleaning service with Home Depot yesterday. Everything went well, until the technician finished the job and left, I realised the thermostat was off(blank screen). I called the technician, immediately he replied "I didn't touch your thermostat, it has nothing to do with my service!" I had no intention to blame anyone, I just wanted to resolved the problem! Next, we tried all the steps including to turn on/off furnace switch, on/off all breakers. In this stage I assumed that the thermostat has issues related to the furnace, because the furnace was not running as well. I called again the customer service number which I booked the service in first place, No one was willing to help! No apologies! They insisted the thermostat issue has nothing to do with Furnace, and of course they are not responsible for helping me out to fix the problem. I asked if Home depot could send a technician to take a look on the problem, maybe it was a small problem, but I was not able to find the cause. She said they will charge me $99 to send someone! She said "How's not fair if we didn't do anything with your thermostate?!" Are those people really qualified to work for a reputation company like Home Depot? In the end I have to call a friend who knows a little bit about electricity, he drove an hour to my house and resolve the issue that was caused by Home Depot home service people. The problem was the furnace was not closed properly, caused furnace not running, and of course the thermostat was off.
Obviously, I was upset at this point: 1. I was told that the thermostat issue has nothing to do with furnace cleaning, because the technician didn't touch the thermostat (It's not on because the furnace was off, because the person who cleaned the furnace didn't close it properly) 2. They told me they will send a technician to check out the issue only if I agree to pay $99 fee. This is INSANE! The customer service staff attitude was rude considered that they were talking to a frustrated customer. Why the hell should I pay for anything that the problem was caused by someone who provided the service that I have already paid.
With this being said, I'm writing this letter to share my frustrating experience and terrible customer service that I received from Home Depot. Also I have noticed the bill was paid to Steam dry Vancouver, assumed they are private company hire by Home Depot, which explains why those people are not professional.
Thank you in advance for your attention.

It is idiotic to require face masks again inside your stores. Do you not use scientific research. 70% of people now have shots. 99% of people without shots are the ones getting COVID. If they don't want to get shots then they are at risk. That is their choice. Since when do you think you are the police?
I hope this back fires on you. I am sick and tired of those like you taking away my freedoms, which I served my country in USMC to protect those freedoms for you and now you are trying to limit those freedoms. Shame on you!

Drove 15 miles twice for plywood which was listed online as being in stock. Both times nothing was in stock. Contacted store manager to suggest they update their system. Two additional times after inventory indicated the plywood was in stock I purchased online for pickup. Both times after several hours my money was refunded. Wrote an email to HD complaint dept. again suggesting an online inventory review. To date, no response.

I purchased a $1600 washer/dryer system in May 2021. The cost included that it be set up and connected so that when the delivery left, it would be working. They arrived and did not want to connect. They said it had to do with the cover where the hose goes, but would not allow us to remove it so they could do the rest. I contacted Home Depot and was told they would give me a refund. I learned today that I have to come in the store to pick up my refund check (which is about 30 miles from my residence) and that a check could not be mailed because I used a debit card. Gina, service desk clerk, called to ask me for my driver's license # and I told her I will not give that out over the phone. I asked to speak with the manager and she said she is the manager. I then asked to speak with her supervisor and I spoke with Cam, the Assistant manager. I found out that Gina is a service desk lead - not the store manager, as she led me to believe. Cam explained why they needed my id and I politely told him to mail me a gift card. I refuse to return to this store since the service has been and is always sub-par.

I ordered two Penguin Overflow Protection toilets. One was fine and I was able to install it. However, the second one was broken in the box when I opened it. I returned the broken toilet and ordered the same toilet again. That one was delivered on a sunny, dry day. When I picked it up the bottom of the box opened up and the toilet fell out and broke. I returned the second toilet and ordered a third one. That one was delivered and when I opened up the box again, the third toilet was broken. I was reimbursed all three times for the broken toilets. I don't have a complaint against employees of Home Depot. They are good people who have a good sense of customer service. My complaint has to do with the quality of the product and especially the delivery service that they use. If I am going to rate Home Depot I would give it one star for products. I am going to Lowe's to get a toilet.