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Home Depot review: Pro xtra program 2

D
Author of the review
11:35 am EST
Review updated:
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Dear Sir/Madam,

I am writing to bring to your attention a matter of potential fraud within the Home Depot Pro Xtra program. As a long-standing and loyal customer of Home Depot under the company name Meadowcreek, it has come to my attention that the reward points accrued over the course of several years appear to have been credited to an unauthorized account. Despite repeated attempts to address this issue with the Pro Xtra customer service, I have been unable to obtain a satisfactory resolution, resulting in the loss of accumulated rewards.

Upon further investigation, it has become apparent that the phone number associated with the unauthorized account does not correspond to any individual within my company. Despite providing the last four digits of the phone number (8201), I have been informed by customer service that this information is insufficient for them to assist in rectifying the situation. Consequently, this has not only led to a loss of rewards but also eroded the trust and confidence that Meadowcreek has placed in Home Depot as a preferred supplier.

Beyond the implications for my company, I am concerned that the scope of this issue may extend further, potentially affecting other customers who participate in the Pro Xtra program. Given the level of expenditure attributed to the account in question, I am apprehensive that there may be others unknowingly affected by similar discrepancies.

While the option to transition to an alternative supplier is a consideration in light of this situation, I firmly believe that this issue transcends mere customer service grievances. It is my hope that by bringing this matter to your attention, we can work together to seek a resolution that not only addresses the concerns of Meadowcreek but also ensures the integrity of the Pro Xtra program for all participants.

I kindly request your immediate attention to this matter and trust in your commitment to resolving it expediently. I am eager to provide any necessary information or documentation to support the investigation and am confident that your intervention will help bring this issue to a fair and satisfactory conclusion.

Thank you for your time and understanding in this matter. I eagerly await your prompt response and resolution.

Sincerely,

Dominic Napolitano

Meadowcreek Mobile Park

2 comments
M
M
Mr. Helpful
Los Angeles, US
Dec 09, 2023 10:08 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

M
M
Mr. Helpful
Los Angeles, US
Nov 28, 2023 2:18 pm EST

We're here to assist, whether your a basic, Elite or VIP member.

We'd recommend downloading the app and tracking your rewards with it's use.

In the meantime, this will require certain information that only you'll be able to provide. Please call 866 /333 /3551 at your earliest convenience.

Easy as done.