Home Depot

Home Depot review: Carpet installation 2

Author of the review
1:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We had a simple carpeting job, but they took over 3 months to get the right measurements, and had to come out 3 times and none of the measurements were the same. Then when we finally were able to have the carpet come in and ready to be installed, the morning they came, the installer figured out the Home Depot got it wrong and said there isn't enough carpet to do the job and they have to reorder carpet in the correct amount. We had our entire place, packed away and crammed everywhere the carpet wasn't being installed and now we will have to wait a month for the install. We will have to put all the furniture back and then in a month move it all again. And since it is Thanksgiving we will probably be waiting even longer because of holidays. The installer was great and really tried to help us figure something out, even said when the carpet comes in as soon as it does he will come over the next day to install it, even if it was a Saturday or Sunday or in the evening. He was so sympathetic but said Home Depot has this happen often. I DO NOT RECOMMEND Home Depot! I'm now considering just leaving the carpet I have in for another year and starting al over again in a year with an entirely new company that actually cares and knows what they are doing. I called Home Depot and they didn't do anything about it. They said a platitude of they were sorry, in the most basic un-sorry tone. They said, these things happen. THIS WAS A NIGHTMARE!

Add a comment
Mr. Helpful
Los Angeles, US
Dec 09, 2023 10:05 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

Mr. Helpful
Los Angeles, US
Nov 16, 2023 10:01 pm EST

We're sorry to hear of your frustration.

Please contact your local Home Depot location to confirm whether your special order is available for cancelation.