Home Depot
reviews and complaints

Sometime around 12 May 2022 I tripped and fell in the parking lot at your store in Milford Ohio after my third trip to the service desk to get help loading items i had bought. I tripped on a curb that sticks above the surface of the island that it's around. I laid in the parking surrounded by several good Samaritans trying to help. one in particular went an got a towel from his vehicle to put under my head which I split open and was bleeding. I was laying a pool of blood about 3ft round. once the ambulance got there, they took me to UC med ,as my request to go to VA as the va doesn't do trauma. was there stitched up sent home after all the x-rays. The following day I returned back to the VA after treating and observing me the doctor in charge said he was sending back to UC as he felt that the trauma specialist needed to take care of me. i spent 12 days in the hospital. Since then, I have been receiving paperwork showing the cost of all this. So far with a quick look it is over $ 100,000.00. which should be yours to pay. But the "shister" lawyer said I'm a nuisance case which my lawyer and i rejected. My lawyer requested a copy of the parking lot surveillance video he never got it. After time he called and said without, he was at a standstill and wished me luck. I'm a 20 year retired disabled vet. I have spent many thousands of dollars in your store. But after your law firm's sarcasm that I'm just a nuisance I will never recommend or shop there again un til I feel that it has been resolved. I personally have lost several days of work in remodeling my house. Calling me a nuisance case was the biggest mistake your "shister " lawyer could have made. I have run into several of your employees who know and asked why they haven't seen me when I tell them the story they are quite flabbergasted. thery have even recommend I write letter to you.

Transaction [protected]-400-THD Total $30.50

Home Depot address: 600 S. Harbor Blvd, La Habra, Ca. 90631

To Complaint dept.

From: Larry Ybarra

RE: [protected]-400-THD Total $30.50

I recently purchased multiple items for a home project of installing rain gutters to my home @ the La Habra HD. I finished my project and I wanted to return to return the excess items that included 4 gutter brackets, 2 down spout elbows, 1, supporting bracket, 2 end caps, 1 rain gutter, 1 coupling & 1 flex spout. I have returned items before but this time I was not able to. First the salesclerk rejected the ticket, so we called the Manager over and she rejected as well. Here is the odd thing, the Manager had the items in her hand but said that these items had already been returned. Not only that but I was told that 3 of the gutter brackets had been returned but 1 on them had not been returned. This is very concerning to me that the Manager did not have any common sense meaning that even if items had been returned, how could I pick up the same exact rackets, rain gutter etc. that I had originally purchased to bring back. This is not only insulting; I am very concerned that what could be happening is that someone else could have a way of returning items without the items and taking the cash and affecting my Identification. Check the similar complaints on the (TRE) website. Now I do not have faith in the Manager at this store. This is very poor customer service. Can you please investigate this because I am afraid that if your employees found a way to return items without receipts, what’s to say that they are not selling card numbers? I have always preferred HD for my construction projects/items but now I am very leery of getting my ID stolen or corrupted.

Larry Ybarra

[protected]

In October we ordered a Samsung Bespoke 4-door fridge with customizable panels, Samsung Bespoke range, Samsung Bespoke over the range microwave along with the upgraded hose for the fridge and the power cord for the range and extended warranties on all. We were told delivery would be November 16th. the week before, I called to check the status of the delivery, as the order on the app showed no updates just said "in process". On the 16th... crickets... when I called they said there was an issue with the panels for the fridge so the entire order would have to be re-scheduled... something about the item number being a discontinued number! A call would have been nice, but no. After a call and being on the phone for over an hour with Resolutions department, it was determined that we needed to cancel the fridge from the order and re-order. Very upset but I did so and the earliest delivery date available was today 11/26. Ok, at least I would get it. So then I ask when I would get the microwave and range... Oh, she says, it looks like the 26th is the earliest date available for those items and they would have to be delivered with the fridge as they do not make multiple deliveries to the same address... Thanksgiving is officially ruined! Fine, I'll just get everything on the 26th. Oh really, not so fast... I called Tuesday to confirm all was well and on track for everything to arrive on the 26th. I was specific with them and ask them to please confirm all items set for delivery. I was assured that all items were on track for delivery on the 26th and if I would like, I could call 24 hours before to confirm... When we received confirmation of delivery window for the fridge only... I called to verify all was still well with the entire order... No, all is not well... I was then informed that the range and microwave had never been re-scheduled for delivery... Really?! Not what I was told on numerous occasions. I was then told it was too late in the evening to speak with the delivery company to re-schedule and I would have to call back this morning to have it scheduled. ….. Well... When I called this morning after over an hour, mostly on hold. I was informed that the range is actually on back order! No idea when it will be available to schedule. I have no idea when anyone would have bothered to let me know any of this information. Any one of the times I called to confirm everything is ok would have been a good opportunity. If I had not called I may never have known and one day in the far away future maybe I might have received my items which by the way were already paid for! I can not begin to tell whoever will listen how completely disgusted I am with this whole situation. I will advise anyone who says they are ordering appliances from Home Depot to not do so unless actually getting your items is really not that important. My level of Disgust would be hard to measure. Very Bad, Very Very Bad systems in place. Could not be more disappointed.

On November 10,2022 we purchased a LG stackable washer and dryer from the Home Depot in Cheyenne WY. As we went through the purchase procedures, we mentioned we needed a side vent for the dryer (LG DLE3600W). The sales lady, LDK8SS, assured us the delivery would include free delivery and free installation of the washer and dryer and they would test the hookup to make sure it operated correctly. On the dryer for the side vent she printed off the installation sheet showing up what part number we needed to order. Several times we discussed the side venting of the dryer. She said no problems, the installers would do it if we had the part. So we scurried back to Laramie and immediately ordered the part and PAID EXTRA FOR SHIPPING SO IT WOULD BE AVAILABLE for the installation. We got the part.

When the delivery was made the gentleman said ‘oh no, we don’t do side venting’ He also called someone who I am guessing was his boss to ask about it. I was and still am SO UPSET about this. We had specifically asked about side venting and spent extra money for the part in addition to new hoses, vent, power cord. So our options were to have them take the washer and dryer back or leave it un-set-up for two 78 and 76 year olds to maneuver. We had our old washer and dryer already removed so it would be easy for the new installation. Yes, I am very upset over this. We were told no problems in the side venting. So we had to do it ourselves to the best of our ability. We did have to call in for help moving the stacked washer and dryer as we were unable to move 300-400 pounds of appliances ourselves. And we had to test the hookup and level it too.

We have purchased many products from Home Depot – all of our kitchen cabinets, a refrigerator, lawn tractor, snow blower, microwave, kitchen sinks, lumber for our decks, hardware for sinks and showers, a lot of tools, plus numerous other items. We have been good customers of Home Depot. But this last purchase might be my last. A big part of buying this time from Home Depot was the installation as we are not as spry as we once were and just cannot do a lot of lifting, shoving and wiggling of heavy items. Plus the machines would have been set up properly. I will definitely consider this on my next purchase which may not be Home Depot. It cost us extra money and time and a great deal of consternation and anxiety. Not happy with Home Depot or their employees.

Now I also have another complaint. When I tried to contact Home Depot via email I finally received a text via a virtual assistant. II eventually was directed to someone, no idea who it was, and after numerous back and forth, this anonymous person said I had to CALL a number as this department only handled Online Purchases/Returns/Tracking. The complaint can only be handled via a phone call. Now, this is not acceptable. I wear hearing aids and talking on the phone is quite an ordeal in itself. If my husband is home, i can put the phone on speaker and he can help me hear as the other person is sometimes so quite I cannot hear. I need to see someone's lips which helps me understand and I also lean into the conservation to hear. I also have a slight speech impediment that hampers them from understanding me at times.

During the above transaction, my husband stood there and helped me. In this day and age, email/text is a godsend for people with hearing impairments. I would think Home Depot would be required to be ADA complient with hearing loss individuals.

Lorraine Harrison

4512 Meadowlark Lane

Laramie WY 82070

[protected]@hotmail.com

I was enrolled in the military discount on the old system

however not verified under the new smart phone system

tried third party verify but they don't know why home depot can't verify, they said to contact you directly

i am an honorably discharged air forcr veteran

entered the air force oct 1960 and discharged oct 1964

ser # af16676009

i have my honorable discharge dd214

i am enrolled in lowes program

richard mrakitsch - [protected]@aol.Com

[protected]

thank you

We filed claim with Asurion Sep 20 2022 today is November 27th 2022. Need I say more? Asurion does not show up cancels appointments last minute does nOT HAVE tools they need like a wrench and drill then order tools and they ordered wrong. Promised buyout 3 times thEN declined . They can’t fix the washer they can’t keep an appointment ..ARE THEY really GE CERTIFIED? I don’t think so.

It is reasonable to expect that when home Depot sells a service contract using the Home depot name they are responsible to the customer. Today ASURION confirmed would be here tomorrow …then sent text that they rescheduled for next week…this is same really bad service since September. We constantly call and are given no service plenty of empty promises and the same broken ge washer. PLEASE HELP US

KALI MONTERO [protected]

Ge washer purchased June 2018

HELPPPPPP PLEASE PLEASE PLEASE

Can Home Depot order this product for us? Gaf said that Home Depot Carrie’s this product. Our roof was damaged during hurricane Ian in September. We are concerned about water damage and have been unable to get this product anywhere. Gaf said they will not send directly to consumers. Please help!

Thank you

Pam McGrail

6123 David blvd

Port Charlotte Fl 33981

I ordered Andersen windows Dec 2021 and received 9 out of the 10 in April 2022. One broke and one screen missing. Received the 10th window Sept 2022 but inside parts missing, so it won't stay up. Still haven't gotten the inside parts, which would make it about 1 year without a working window. Nice Job...and still don't have a screen for 1 window. Lots of promises, Lots of mistakes 'Your screen doors are coming in next week', uh I just need a window, not screen doors. 'Oh our mistake, ok let me check'...3 mos later, your window is about 2 mos out. Is this really a business that Home Depot is supporting. My advice, buy windows from a Window Dealer, not through Home Depot.

In the pic below you can see the middle front window is the old steel window not replaced for 10+ mos waiting on HD to get their act together.

Gladys Matos

2819 Fox Squirrel Dr

Kissimmee, Florida 34741

November 22, 2022

BBB Atlanta Georgia

100 Edgewood Ave NE, #1012

Atlanta, Georgia 30303

Dear Sir or Madam:

I am writing this letter regarding a service I received from Home Depot.

My account number with Home Depot is [protected].

On November 21, 2022, I contacted the Better Business Bureau in Orlando, Florida, and explained that the service was unsatisfactory. The continuing nightmare was that they said Thursday they would have them install the refrigerator. On Thursday, I received a call from [protected] stating they were outside with a new refrigerator, and that's when I told the young man who I could barely understand that I spoke Spanish and that he had an installation, not a delivery. He then paused, said I would be there in 10 minutes, and hung up, talking about none communicating skills and being so disrespectful. I called my family and had them take all the groceries out so that the new refrigerator would be connected and the nightmare would end, but this just continued because they never showed up. I even called back the young man, and he said no one came out, which was a big lie. Three hours later, I was told the delivery guy was on his route and could not return until Saturday. All my groceries went to the waist; I had to give and throw out meat that would not be good to put back in the freezer after three hours. Talking about a nightmare, I would like a call to explain everything. This keeps cutting me off when there is much more to my nightmare.

I would appreciate your assistance in resolving my complaint. I would like to receive a full refund from Home Depot of the full cost of the service in the amount of $3,474.88.

Enclosed are copies of my records, including I don't want a full refund. It didn't give me a different option; I wanted my out-of-pocket expense, my lost grocery, and my waste of work time calling to find a solution.

I look forward to hearing from you soon regarding my problem. I would like to receive a response from you within $1000= $240.00 Plummer fee for shut off valve. $300.00 unit reconnection and haul into space of refrigerator. $340.00 lost of groceries and 4 hours of being on the phone instead of work $28.00 hour is equal to $112.00. To round up $1000 that's not adding pain and suffering because that's all they delivered correctly to my home..

Please contact me if you have questions or need additional information. I can also be contacted by phone at [protected] or [protected].

Sincerely,

I purchased a Whirlpool washer at the Pittsfield, MA Home Depot on 10-28. It was delivered on 11-7. They were supposed to install it but the drain hose they brought was only 4ft. and my place needs 8ft. They said they had no other hoses on their truck and told me to call the store for an extension. Called they store, they said there are no extension hoses in the store and was directed to go online, which I did- then called someone to ask if this would be the correct hose. It took a week to arrive and when I tried to put in over the other hose, Discovered it was the same size and wouldn't work. Then I went back to the store to ask for help and they refused to help me. A friend helped me out.

I had no idea that because I needed more hose that they would not install.

Had I been informed I would have bought the longer hose at the purchase of machine or got one elsewhere.

Very disappointed in Home Depot. Seems customer service ends at the cash register.

I purchased 2 outdoor lights for 30.00. the Fedex driver didn't follow the clear direction on the door to throw package sover the courtyard fence b/c of the high package crime rate in Philadelphia. I called and was told it was delivered outside your door. They said they had a picture which was showing they didn't follow directions.

I was told they have no responsibility for stolen packages. I have no evidence they were delivered and never didn't get a replacement when this has happened to me before.

colleen monte

so don't order anything from Homedepot to your house.

Purchased freezer online 8/13/22 delevery 8/19/22 Did not plug in till 11/16/22. Remodel pantry to accommodate new freezer. Morning of 11/19/22 freezer was at 0 degrees empty. Filled freezer full of frozen beef freezer increased in to temp to high 40's to be expected with door open. Before bed around 9pm freezer was at 12 degrees. 11:30Pm alarm started going off temp increased to 33 degrees. I did 2 things frist almost maxed out thermostat second pull all meat off of back wall maake sure there was plenty of circulation. Temp dropped down to 20 over a 3 hour period. 11/20 watched all day never went below 20 degrees. Starting to get concerned I made the hour drive to Tucson homedepot #410. I never was able to get any true answers. So I lowerred my standards and went t lowes spent $700.00 on another freezer that I should have never needed. After I emptyed your freezer temp started to drop then it started alaming with blinking lights. Unplugged. 11/21/22 I called [protected] talked to appliance team then transfered to square trade worked with them for 45 minutes they said they would send me email with instructions on next step never received. I then called [protected] spoke with customer service rep. Worked with her for hour or so. She got me on the phone with frigidaire. Frigidaire is trying to get me an appointment sometime over the next week. Crazy. If I didnt catch this all of my beef would have gone bad. Talkiing way over 1000.00 dollars in beef. Over all outcome I have a new freezer that does not work and who knows when or if it wil be fixed. Have another new freezer that I should have not needed wasted fuel my time and no true potential outcome of this bad situation. I feel today all I received was the run around. Kinda disappointed in my overall experience from homedepot. Thank you and so sorry had to do this on my phone.

Ref: Order # WB29436683.

Placed an online order November 6, 2022, that I decided to cancel after being notified that item would not be delivered until December 8, 2022. I attempted to cancel the order while the order was listed as not shipped. When order placed shipping time was listed as 5 days and not changed to December 8th until after being notified the product had shipped. When I inquired, about shipping I was told that estimated time was not correct which is understandable, but a 30-day delivery window should give the buyer the option to cancel the order. I'm now forced to accept a product that I'm unable to use in a timely manner, must return with a shipper to store if delivered when I not home to refuse delivery due to weight and size of order. Shipping information is still unavailable 11/20/2022.

I purchased luxury vinyl flooring in 2017. I have filed a complaint with Home Depot beginning June 2022. They are not responding to me. Not returning promised phone calls and not moving forward to any resolution. It appears that their strategy is to dodge and ignore until the problem goes away.

Brought the problem to the attention of Mike Schrandt on June 14, 2022.

Installation company reviewed my flooring in June 2022.

Called Mike Schrandt 9/22/22, 9/23/22

Spoke with Bruce 9/22/22 and 9/23/22.

Spoke with manager Josh Fraizer on 9/27/22 at 11:20am.

Spoke with Robert a manager pm 10/28/22

Spoke with Josh Frazoer on 11/4/22 at 11:56

Spoke with Paula on 11/18/22 at 11:14 am. She committed to calling me back with information and did not do so.

This is my second filing with you.

I don't know how Asurion could ever have an A+ rating at BBB as printed on the back of their brochure.

Purchased Asurion ext warranty plan through Home Depot when I bought washer in 2020. Unfortunately I had to call for service in September 2022. So they ordered a part. The first service call repairman was very rude and did nothing accept order another part and reschedule appt. 2nd repairman replaced the two parts, did not run wash cycle to test repair. Closed the service request. 5 days later I wash a load of clothes, machine doesn’t work. Called in another repair, asurion orders another part. Repairman comes back says he doesn’t think it’s that part, orders another part and another repairman comes out. Washer still doesn’t work. They never close out these service calls because washer not fixed. Fast forward to November 18, and 7 repair visits and 6 parts replaced and nothing has fixed the washer. They have lumped all these service calls under one claim so I will never get the washer replaced under the 4 claims for the same failure. And they ordered another part and appt again. This is a scam on the consumer and a vicious cycle of never ending parts and service calls. Home Depot should be ashamed of this product they sold their customers and must have realized their error and switched to another extended warranty provider and left their customers to pay the price. So disappointed in the dishonesty of HD and most of all Asurion. One of their techs I’ve been unfortunate to have has no customer service in him. Rude, disrespectful and hostile. Showed up at 6:30pm for appointment window of between 1 and 5. Most horrible experience I have ever had with a repair service. Asurion is not worth it.

The above purchase from 2020 contained incorrect User manual & Warranty references. My reporting of temperature control issues during first 12 months went to GE Appliance USA (GAU). After complaining at BBB, Home Depot finally acknowledged internal errors. The Executive Escalations contact, Shakeia, then redirected attention onto GE Appliance Caribbean (GAC) for technical support, but GAC refused any coverage because by then they felt the Warranty expired. They did not base that determination on actual months of user having fridge, they ignored HD's months of COVID delayed delivery in order to deny. So next, Shakeia verified stories given and redirected to Maria Pena, acting Store Manager 9/2021. Maria gave me her cell phone, gift carded me amount GAC wanted for service, and said to call her back if Warranty issues persisted. Four service calls to GAC resulted in components replaced inside defective fridge but did not correct issue. Now, GAC has denied additional Years 2 through 5 referencing same warranty above. This time, Zahamaris Lalaite, GAC CS, stated that simply did not exist. She asked for copy, was sent page referencing said warranty, made no reply. So back at local store, Assistant Mgr Albert & "Ruben" interviewed me with technical service paperwork, Maria's GC receipt, etc. They swore up and down no such warranty at HD is enforceable, but Mgr Miguel Montalvo received my email requesting in store exchange of fridge for another off of sales floor referencing actual sales price $921. No reply to email. I spoke with him today and he still refers to Albert who made no follow up with me. he says that Albert will return to store 1300 and then they can reconnect. To my point, reaching anyone at this store (Mayaguez) who answers and transfers to correct person is a fiction. The above conversation for speaking with Montalvo took 62 minutes. Many other records show their store disconnecting calls on hold or hang ups after saying the manager would be transferred to. When I go back to original 2021 BBB resolution/paperwork for reference with these agents, they get that look of rolling their eyes with, "but she [Maria] does not work here anymore," as if that justifies the longstanding dis being expressed over and over. Prior to this, Shakeia's replacements at this dept,

THE HOME DEPOT- Customer care

Resolution Expediter - Retail

[protected] EXT: 85864

assigned case [protected] and sent email addressing Maria's resolution in dismissive language. My tries for oversight included also ANN-MARIE CAMPBELL, Executive Vice President – U.S. Stores & International Operations, but no reply to my email either. BBB's Brea, who originally set up complaint for HD's Shakeia to deliver resolution, has reissued complaint this time at GAC but they will no doubt point their crooked fingers at HD who allegedly "sent you on the wrong path, we are NOT GE APPLIANCE USA!" So my wish now is to find a corporate overseer who will stand up for Maria Pena and not bad mouth her in her efforts to address this local store's many internal issues. If ANN-MARIE is way or too busy, please just find someone willing to step in for her instead. But I feel that GE's Warranty was disrespected by everyone involved except buyer. At GAU, Lee M. Mathieson,

Director Field Services of GE Appliances, Latin America and Caribbean apologizes every time we correspond. His view, why aren't the GAC folks taking GE's warranty seriously? Every stone was turned before asking VP Campbell, now absent. Can you please help? Please for love of God do not re-instigate another carousel ride with Customer Service who volley and hang up on callers with no accountability -- thereby disrespecting HD management and ignore y history/evidence still under review. Many thanks for helping me to find the right one. William Wilson, Urb Rubianes, AGUADILLA, PR 00603

520.333.7383 or

787.338.0057

Home Depot TAKE responsibility for the performance of the contracted (Asurion) service provider. It is reasonable to expect that when home Depot sells a service contract using the Home depot name they are responsible to the customer. GE WASHER STILL NOT FIXED 60 days and counting. we have called a Asurion and Home Depot

Get fake promises we need HOME DEPOT TO GET THIS RESOLVED.