SUBMIT A COMPLAINT

Hewlett-Packard / HP Development Companyprinter office jet 6950

1
N Sep 06, 2018 Review updated:

On 06/09/18, I changed the cartridge on my printer HP Officejet 6950 - Cost of the new ink: £88.96 . The printer did not print in black. I contacted the customers care department who advised me to buy a new printer. My current printer is less than 24 months old! The only option I am given is to buy a new HP printer so that I can use the ink, with the verbal assurance that " there are few faulty product" and a new printer should last more than 24 months. I asked for the details of their complaints or claims department and this information was refused to me as I was no longer under warranty. I did explain that an expired warranty was not an extinction of my consumers rights but to no avail.

Responses

  • 9w
    9wood Sep 06, 2018

    contrary to your opinion but when your product/item is out of warranty the company is not obligated to provide any help or repair

    0 Votes

Post your comment