HP

Bought my wife a new HP against my better judgement, I am an Apple guy. We had an issue with setting it up, HP wants me to pay for support even though the laptop is brand new.
Ordered from Best Buy on 11/1/2020
Opened box on 11/12/2020
I just wanted someone to guide me through deleting a bad email address, should not be a big investment on HP's end. Instead I will have to return to Best Buy and start over, very poor service.

I've requested cancellation of my service in writing multiple times. I have a disability which doesn't allow me to speak, so I must conduct all of my communications in writing. The rep I reach via chat is asking that I call to request the cancellation. I have explained multiple times that I don't have the ability to communicate over the phone and they refuse to accommodate by providing a method to communicate in writing, or simply accept my cancellation request via chat. For several months now I have resorted to disputing the recurring charges on my credit card (which I am able to do without having to place a phone call), but that is very time consuming.

Hello,
I purchased a cartridge (as indicated above) in Dec. 2019, and opened the box to use it on Oct. 7, 2020. At the very start, the cartridge printed very dirty and messy prints, even including a solid black line from top to bottom of every page it printed. However, my old cartridge (bought in 2017) didn't have the issue.

So I contacted HP on Fri, Oct. 9, 2020, and Carlos T. from HP examined the cartridge over the phone with a couple of prints I emailed to him, then a case was created as shown below.
Case number: [protected]
Product Description: HP LaserJet M2727nf Multifunction Printer
Product Number: CB532A
Serial Number: CND87C10CP
Case Subject: M2727nf/PQ issues
Problem Description:
Portal Case URL: N/A

I was told by Carlos T. that he would order me a replacement cartridge and ship it to me. But on Wed, Oct. 14, he called me again, saying that the replacement order was cancelled, due to the cartridge that is obsolete. And nothing that HP can do about it. So I requested to elevate my issue, and he transferred to his lead (? Alex?). Now the rude service started. From what Alex said, the printer (M2727) has been discontinued over 15 years, and the cartridge has stopped being manufactured by HP over 10 years. AND IF I CAN FIND THE SAME CARTRIDGE ON ANY HP STORE, HE WOULD SEND ME 1 OR 10 CARTRIDGES. Well, I checked HP's Canada online store, that clearly shows the above cartridge is in stock. I then asked a sales person online to verify it, and I was told there are at least 20 cartridges in stock.

I then called back HP again. However, the person who picked up the phone line told me that, he has contacted Carlos and Alex, and my case has been elevated, and NOTHING HP can do about it. It is time to buy a new printer.

I am writing to request HP to elevate this case to a higher level, and to resolve my complaint. As such a big company with good reputation, I expect that HP should stand behind their customers and provide good and professional services to their customers. The cartridge has HP's logo on it, and I believe HP will be able to provide a satisfactory response to this case.

Best regards,
J. Wang
My personal contact email: [protected]@gmail.com

Printer is attached to wireless. It will print, but it will not scan using HP Smart. Just gives message, "Printer Status Unknown." Used HP Print and Scan Doctor software several times, uninstalled and reinstalled, reestablished network connections. I did everything several times, but always the same result - "Printer Status Unknown. This happened once before a few months ago and I was able to fix it by uninstalling and reinstalling, but that is not working this time.

John Sloan
[protected]@yahoo.com
[protected] land line
[protected] cell

I placed my order June 19, 2020 and had to call and request a copy of the order since they did not sent and email sent 6/23/2020. It was delivered July 12, 2020 with no invoice it had been removed from box and there was nothing on the inside of the box which should have had a return label. I have called every 2 day asking where is the return label which I was told had to be verified and that would take another 3 or 4 days, this was on 7/15/2020, 7/17, 7/23/, 7/25, was told Friday that they would create anew one and would call me to verify that I have received it NO Call. Called today 7/27, and now I am told to look for a email from Fed ex in 24 hours this label was okay- ed on 7/21 and was never emailed well this is that same BS that I have been hearing up until Friday . I just want this to be over and I can either have a exchange or my money

I have bought HP computers from the beginning of home computers. Nigel Webb was a family member for awhile (HP Security). Ordered my computer and noticed the option for the (2x2) Wi-Fi and Bluetooth® 4.2 combo was not applied. They sent a (1x1) Wi-Fi and Bluetooth® 4.2 combo. I went and bought the right options on a new computer and then called to let them know the order form did not select what I needed on the original. Sorry, they said, your error. An unopened, unused, $1050.00 computer less than 2 days at my house and no return. After buying 2 computers, a gaming headset and 2 monitors this year, a printer in 2017 and 2 computers and a printer in 2007, 2 computers in the 1990's? I will not be back. Listed the one I don't need on eBay for a loss.

Take your Business somewhere else.

I've been a customer on this particular account since Sept 29, 2018. The current health situation, my age and medical conditions have made it necessary to change my payments to the 1st of the month. HP Instant Ink will only allow me to change the date of my automatic payment from the 28th of the month to the 1st if I cancel my current subscription, forfiet my rollover credit and start new. They want us to understand and work with them during this pandemic, but they wont work with it's customers. They benefit from this Covid-19 federal stimulus but it only helps them, not their customers. They really don't care.

Bought an OfficeJet printer end of 2019 that never worked well. Months later and after many attempts to Support I asked the printer to be replaced. It was replaced days later with the warning: keep your accessories, cables, cartridges etc. Received a new printer and that is when my real problems began. Within this period I signed for Instant Ink, a monthly program that allows you to print a number of copies for a fair price. As my first printer didn't work at all, I cancelled the program, why pay a monthly fee for no printer? The new printer came without cartridges. I opened the box and right away installed the cartridges that I had from the previous printers and... The printer displays a message: "cartridges can only be used in printer that initially installed it". These cartridges had 5 copies total. Contact the Support again (this was the 12th time in 2 weeks) and explained what was happening. The attendant told me I needed to print an information page from the printer that showed the registration number. But I could't print anything because it was blocked even for resigning to the Instant Ink program. I should buy new cartridges (16 euros for the black and 29 euros for the color) just to print this page and retrieve the registration number. What has become this printing business? Isn't enough pay absurd prices for cartridges and be able to print like 30 copies for cartridge? What happened to Customer Service? What is this Virtual Chat other than a waste of time? Do you folks at HP realize how pathetic is all this? I tell you this, this Instant Ink is pretty fair, if it would work. I am an old customer from HP since my calculator HP48 at the 80's but I will never again buy anything from you and I hope who is reading this take my words seriously and avoid problems. Printing should be an amazing thing but you turned it into hell.

Right past my 30 day warranty the computer is acting crazy, can't control the mouse, some of the keys aren't working, magnifying goes in and out, can't shut down computer and the screen went upside down. The laptop freezes and the icons double. I would like my money back or a replacement. I emailed the seller letting him know my laptop is acting up.

I purchased my item on 11/20-it has been acting up-showing 1500 errors and warnings-which is very unusual for a new computer. I had one 9 years ago, never had any issues. This computer came with no info-papers showing what your virus protection would be or software that is being used-nothing. I should of known there was something wrong. I was told this computer seems to be like a 10 yr old computer. On the page that lists all your software that should be on your computer are all showing-BLOCKED-all up and down the list. I am really upset that this is happening, I'm 73 years old and trying to get help. The computer item number is-682147-order # [protected]. Info I have also is-Hp laptaop -dbOxxx serial #CDN9412TCZ PRO # 7XN29UA#ABA. i Was told I could not get a new computer being 30 days has passed. It seems to me that this was a returned item and I ended up getting it-with no kind of info on a new computer was ever received. I liked my other computer, I purchased one 9 yrs ago-when I opened it up, there was a page showing how to use the computer- info on what virus was the protection or warranity on computer, they showed the software that could be used-I had no INFO- nothing. Please take this computer back-I can't get all worked up and worried the computer could crash. I'm retired, so the computer is being used just for my personnal use, and games. Please help with this.

I bought a HP lapto model: 15-DA0027NI on 25 May 2019. Your policy states that you'll only refund within 14 days. The laptop gave me problems shortly after this period and has been in for repairs 3 times now.

I'm using the laptop for business use and everytime it goes in I'm losing income. I'm not happy with this product, I thought that HP products were reliable until I receive this laptop.

It's now in for the 3rd time with a another fault (Device not found), previous repairs included replacement of the hard drive & keyboard. It now seems like I've bought a defective product and now have to everytime sent it in for repairs when faulty.

Propose resolution: I'm willing to pay in the additional amount to buy a HP Pavilon laptop with better specification -if you can assit me with my refund.

Regards'

Contact Details:
Ashley January
email: [protected]@outlook.com
Cell: [protected]

I'm here to complain...several weeks ago I set up my desktop computer but was having a problem with the monitor...if you moved it a little the screen would go black...something was wrong with the cords in the back of the monitor. I called customer service and they told me they would send me a new computer cord. I never rec'd it. I get a call today, was on the phone for half an hour and went round and round about the cord...then they tell me to send the monitor back...I think it's best to try to see if a new cord is what is needed...I'm not fit to box up this monitor...LET'S TRY THE CORD FIRST!. SEND ME A NEW CORD!

i am so sick of typing about this my head hurts, i will say never buy a hp product, its trash and u get no help, they should all be terminated, yes the Chinese, cause u sure cant speak to a american. system wont let you speak to anyone, it dont want you to, its plain junk, maybe they will see this and call me. i also seen, they charge u a fee to talk to someone, believe that. selling crap like that should not be legal. i bought at sams club a 5258 office jet printer, its junk

On the 1 November 2019, I purchased a laptop online from HP Pavillion 13 -au 0085 tu . I was informed that delivery would take place on or before the 11 November 2019. On the 12 November 2019, I received an e-mail to advise that the Laptop was not available. I was further informed that delivery would take place in the next three to four weeks, but this was not by any means a guarantee. I was further informed that the sales department would call me to discuss, an alternative compatible laptop. This obviously did not happen. I had to chase after HP. I must stop here to state that I was lied to, at which point I became extremely angry and cancelled the deal. I am now informed that I must wait 5 to 10 business days to receive a refund. The interesting thing is that the laptop is still being advertised online, with delivery date being within 15 business days, this when HP has no stock. When I drew this to HP's attention, they were very apologetic and informed me they would correct the situation immediately, well they have not, so another smuck is going to get caught, just like I was. It is also frustrating to deal with HP, as all calls are redirected to the Philippines and you hold on forever to get an answer, because the caller needs to consult his colleagues.

I got a brand new laptop for college, which I am extremely grateful for. However, as soon as I got it the screen was already flickering. It got to the point that I couldn't even login it was flickering so much. I called tech support 3 times, which never fixed the problem so they told me I had to ship it to them. I told them I'm a college student and it's a requirement that I bring a laptop to most of my classes. They told me not to worry, that it takes 5 days max. I didn't get the box for four more days and then I sent it out on a Monday. They told me I would receive it by Friday because they expedited the shipping for me. Friday went and no computer so I call them and they tell me they just received the computer, even though I was told it only takes A DAY to ship. So I wait and then they tell me 5 days max again. Then I receive a text saying they never got it so I call them and ask them why am I getting that. They said they have no idea. Then I get an email that my computer won't be here for another 3 WEEKS. I call them and tell them I can't do that, I will fail my classes. I ask for a refund they say that they can't do anything else for me I'm just going to have to wait it out. I get it back and it's fine and all, but now I can't switch out of S mode to download needed apps for school. I chat with them online after trying all the videos online that show how to. They take 20 minutes to tell me to just call them. I call them they tell me to online chat which I've ALREADY DONE. I call them again and then they say that no one is available to help me so they'll call me back in 15 hours. I've never known such [censored]ty service ever. This whole ordeal has been a nightmare and all I'm asking for is a working laptop.

August 2019 - Purchased top of the line HP Envy 13' for commuting and six weeks later it stopped connecting to the internet. I called HP and they took me through the process of checking online to no avail. Then after transferring me several times to different personnel they said I had to return it for repairs.. OK... we did that. They promised it back in a week, it took nearly two. When it was returned the laptop was filty, like someone was eating a cheeseburger while working on it, I had to clean it and then when I turned it on, it worked for two days then the same issue! I havent had it for two months.

October 2019 - Same issue. Went through the transfer of calls, the disconnects, the "escalations" ... guess what? I have to return my laptop again. I asked can I just get a new laptop? NOPE! Only after three attempts at repairs THEN THEN.. you only get a refurbished laptop. That's [censored]. So I asked can I get my money back? Yes, but get this... its prorated! What is wrong with this picture?

I am now reaching out online to as many places I can to post this problem. And I am trying to find top level execs at HP to send notes to, this policy is just wrong.

I bought my brand new HP 15 laptop in July.
at the end of September the hard-drive decided it wasn't going to work anymore. HP HP customer tech support said it was a corrupt version of the operating system meaning windows. So we went through the troubleshooting process and they decided that it was the operating system so they sent me a USB drive which I received two days later with the recovery media on it because I was unwilling to reset my computer and lose all my pictures of my family excetera excetera.
I received the USB recovery media USB drive attempted to recover the media off of the hard drive of my so-called brand new HP laptop and it did not work I contacted HP customer support service tech again to get help or to find out why it wasn't working he said that he would contact me with their higher level tech support and he put me on hold and they closed at waited on hold for 45 minutes never got through to anybody called the next day ask to speak to a supervisor got put on hold left me on hold for an hour still never got ahold of anybody they said that that the computer might need a new hard drive and that they would make the order so it could be replaced via me sending my laptop to them. and then replacing my hard drive and returning my laptop to me however they could not guarantee that my pictures and everything that I had on the hard drive that went out would be saved or they would not even tell me that they could put it on a flash drive so I so I still have it.
I paid 600 plus dollars for this laptop and it lasted two months and now I can't get HP to fix it even though it is under 60 days after the day of purchase as far as my opinion goes I'm never buying another HP in their customer service has gone to crap they don't want her there warranties they dont not out to satisfy their customers. As far as I'm concerned they can have it back however I bought it in California and just recently moved to Alaska so I can't take it back to the store I bought it from because they don't have the same store in Alaska that I bought it from in California so I can't return it of course HP won't refund the money into this piece of crap laptop back so I'm stuck tracking up the $600 for this HP laptop as a loss. However I am going to contact a lawyer regarding this because it is still under manufacturer warranty and I purchased extended warranty so either way they have to fix it but I don't want cuz HP is not what it used to be I will never buy another HP laptop never recommend one to anybody ever again.

bought a lap top two years and a half ago. It quit charging. Best Buy sent it for repair and told me it's the mother board. cost $200.00. told them no. I bought another hp identical to the first one. Plugged in the power cord into the old computer and it worked fine. Bought a new cord. sold the old one. Couple weeks later the hinge broke. can't close the computer. Taped it up and it worked a little while. finally the whole thing just totally quit working. bought a new Lenovo ideapod 330s. Love it. Tried to print on my 1510 series printer and it keep cutting off the pictures I put on there. I do the bulletin for our church and I spent 2 hours trying to get it to print the bulletin for church. Kept cutting off the pictures. Went to my wife's Canon printer and it printed fine. When I copy anything from the internet to Microsoft word, the printer won't print it. I have to use my wife's Canon and it prints fine. Just letting you know that I will not buy anything that says HP.

I purchased an HP Pavilion x360 about 2 months ago from Best Buy in Fort Wayne, IN. The first issue is why would anyone put the on/off button in the middle of left side? I am constantly having to restart what I was working on because if I even get close to the button, it shuts down. Some times the computer just shuts down for no reason. WORST COMPUTER I HAVE EVER WORKED WITH. It is almost impossible to get anything done. Talk about frustration! The screen will split when there is no reason for it to do so and I don't do anything to make it split. It's a nightmare to get back to just one page. Don't know if you will do anything, but I firmly believe I got a lemon. Have no money to buy another one because on a fixed income. Had to charge this one and am still paying on it. Please let me know if you will make this right or not. Thank You.

I have been an IT Consultant since 1996 and I have been recommending HP Products since day one. I push clients to purchase the Elite series in particular for the improved support experience. Thankfully the quality of the systems in recent years has been exemplary and we have rarely need to use this support but, it is still an easy sell. Recently we have had to use it and your bureaucracy has provided anything but an "elite" experiencce.

On August 26th we began researching Blue screen crashes on a brand new PC installed as part of a hardware refresh along with numerous other systems. We updated drivers, firmware and even reinstalled the operating system. By August 30th we had run out of options and contacted "Elite" support for assistance on a hardwre issue. It took until September third for "Elite" support to agree to schedule a technician. We were assured that the hard drive is the failing component and were assured by the "Elite" tech and his manager that the new drive would be imaged from the old so that the computer would be fully operational after the swap.

First the techcician missed the scheduled appoitment on September 4 and then informed us on September 5 when he did arrrive that the drive he was installing was blank - without even an operating system! Our attempts to escalate the issue and receive the support promised fell on deaf ears so I had to dispatch a competent tech to fi x the problem at additional cost to our client...so, in addition to all the downtime on their new "Elite" PC, they had to pay to have broken hardware replaced! To add insult to this injury, the problem is still not resolved as the computer continues to crash.

Based on this ongoing debacle, I see no reason why I should continue to promote any HP hardware to our clients...nevermind the higher cost "Elite" systems.