HP

Since printers should have about a 5 year lifetime, why did my 2 year old printer loose a print head. Could it have been from the Instant Ink Program and them using cartridges over and over again? Who knows. The tech support guy started out talking like he was going to give me this super deal on a new printer, but it was the same price I could buy it for from HP.
Maybe its time to look at another brand.

Asked for local HP repair service location. was put on hold then informed I had to get a case number([protected]) case # [protected].
Asked what cost and fee would be. I was then told my unit was out of warranty and needed to transfer call to out of warranty service to get actual cost. After waiting several min on hold. The person who responded had no idea why I was calling and then I learned he a a sales person. Then person stated the cost would be approx $600.00. What was needed was the mating connector for power supply to be replaced. My grandson plugged in the wrong power supply and bent the mating pin in lap top.
Once again, As a long time HP customer this is not the customer standard I have experienced in the past. The objective was to sell a new unit and not provide service to the customer. I will not purchase or recommend another HP product.
Gino

I purchase a top of the range HP Spectre laptop about 6 months ago and their is a hardware issue where the USB drives have failed. I still have 6 months left on my warranty.

I purchased the laptop in France (when I was living in the UK) but have since moved to Malaysia.

I have spoken with HP support in the US, UK, France and Malaysia and no one can help. They just push me between eachother and wont help.

The issue is that the part they need to fix my laptop is not available in Malaysia (and cant order it in apparently) and France support wont help if I am not actually in France.

So now I have a laptop that I cant use the USB drives on after 6 months after spending best part of £2k on it and HP support provide no resolution. Very disappointing and has put me off ever buying an HP laptop again (was a loyal customer and have bought HP laptops for the past 5+ years.)

I would like to speak to a real person. I cannot get on line. I need to explain what the computer is doing so the problem can br fixed. You can contact me by phone, [protected], or my lap top, [protected]@comcast.net. I really need to speak to a tech. I've always have bought HP products, but this not being able to talk to a real person, that you can understand, is garbage. Thank you for any assistance you can give. I am in Massachusetts, zip code 01720

I constantly get an error saying there's no admin on my laptop when trying to connect it to my HP printer. I contacted technical support and they gave me the run-around for almost three hours. Eventually told me that I should buy the warranty as mine has expired. But I wanted a different thing. I just didn't know how to make myself an admin! I hung up the phone without getting help.
That was very unprofessional of them.

I just spent two hours on the phone with several representatives from HP. Several of the keys on the keyboard of my HP notebook computer are not working correctly. The first guy I talked with said that I needed to send my computer to the repair department to replace the keyboard – cost? Approximately $300. My computer is out of warranty since it is 16 months old.

When I was not satisfied with that resolution of my problem, he transferred me to someone else who spent 45 minutes or so trying to find the part number for the keyboard so I could purchase it and replace the keyboard myself. He searched and searched HP’s site, but was unable to find any information on the part. Both of us marveled at the fact that the replacement keyboard was unavailable on a computer that is as new as mine is.

He transferred me to Central Warehouse Dispatch and I spoke to a fellow in India. Bottom line from this fellow was that I needed to send my notebook in for a repair to the tune of $300. I asked several times for the part number so I could order the part, but he said it was not available. Although I explained to him that everything, except for people, has a part number, he would not give me the part number.

Two hours of my life and nothing to show for it, but frustration. Oh, at my utter embarrassment, I just purchased another HP notebook for my husband for his birthday!

My new mission in life is to share my story so that others will think twice before buying an HP product.

I bought an HP Envy 360 three months ago, it was working fine until last week when suddenly it would not boot up and I got a screen that said my Boot Configuration Data doesn't contain valid information for an operating system and that if I did not have installation media, to contact the device manufacturer. I tried calling HP technical support via every phone number for HP that I could find and all I got was an automated system that told me to go to the HP website for technical support. So I did that, and painstakingly filled out their form (slowly pecking away on a tablet with one finger), including a detailed explanation of the problem. Finally, I got to the line on the form that wants the serial number (required). I did not have it. After close inspection, I figured out that the serial number is on the back of the device, in teeny tiny light grey print on a silver background. I went to find a pair of high-powered magnifying glasses, and when I got back, the form I had filled out was gone! So I tried again to get ahold of any live person at HP. After several attempts, I finally did get to somebody in sales/ orders (new customers who are buying HP products get live people to talk to, existing ones don't). I know it did no good, but I yelled at her, poor thing. All I need, I think, is an installation disk or thumb drive but HP is no help at all . I've noticed that at least one person who has complained about HP technical support actually got to talk to a real live person, but based on my experience, I don't think that's possible now-a-days. Maybe if I had been able to fill out that form! Why wipe out a nearly completed form (all done except for the serial number)? Are they intentionally trying to torture people? I think so. A sadistic company, in more ways than one. I am now on my third HP laptop (they used to be good) but I'll never buy another one. For all practical purposes, there's no technical support.

I'd give them the worst rating if I could...
I've never encountered support worse than theirs. Been on phone with them for three hours to get my laptop fixed and their recommendations about what I had to do didn't help. We couldn't understand each other, they advised me to do things I already did when talking to them. It was so confusing. I demanded to talk to a supervisor but they hung up on me...
Please if you're not sure how to do your job properly then just leave it. Worst service ever!

I bought the printer in November 2016. Pretty much every other time I used it there was an issue with the ink carriage or cartridges, problems with the printer communicating with my computer. So finally after 4 or so calls we pinpointed that an ink cartridge was "bad". Then I started trying to print stuff for my small business yesterday and everything kept getting jammed. Finally I called when a little spring and wheel came out in my paper tray. At first the Customer Service Agent just didn't listen, he told me I needed to clean the little wheels and I said "well pieces are coming out so that isn't good". He offered to send me a replacement (I still have warranty) and I asked if I could pay the difference and upgrade to a better printer. I typically love HP products, but this printer just wasn't great. He said "yes, I will sell you this model that is $130 for $70 and throw in free ink." I thanked him, felt good about it. When I got the confirmation email and decided to check out the model, I found HP and everyone else sell this model for $72 to $79. I was so mad. So I called back, demanded to talk to a manager. After the whole story, I was offered $20 credit. I spend $132 on printers in less than a year, not counting ink and got a $20 credit. I may no longer be an HP Girl :(

I bought 3 of these laptops in 2016/2017 and two of these right after 12 month warranty expired one hinge has broken. The screen then begins to spilt, you can not open or close laptop. After googling, I found this is an ongoing issue with this laptop. No recall has taken place.
The hinge is a very cheap and can not support the weight of the 17.3" screen. HP is rude and will not take care of the issue. They keep saying hinges are delicate, like I am an idiot, and it is out of warranty! I have owned many laptops and NEVER have suffered a hinge problem. My son never uses his because he thinks its too big and his hinge has broken so NO not overuse. I have bought at least 8 HP laptops over the past 20 years and 5 printers. Argumentative, non-English speaking customer support is detrimental to a company. Good luck HP and good bye forever!

After several months dealing with the support team, I now have been without my computer for 5 weeks, and nobody is able to give me any information or to provide any suitable solution to my problem. This started at the beginning of the year when I contacted support to get help with the performance and heating issues that I was having with my Pavilion x2 13-r010dx detachable laptop. After several conversations with the support team, all ending with no improvement, they told me that there was nothing they could do to help. After arguing with them that they needed to find a solution since the computer was still under warranty, they finally agreed to help. The only option they gave me was to ship my laptop to them so that they could look at it, fix it, and return it. This left me without my only laptop, and the one I use to work from home, but I had no other option.

They promised to get it back to me within 3-5 business days, so I sent it to them in the box they provided. When they received it, I got an automated email stating that the expected shipping date was that Friday. This date came and went without any information regarding the progress or what was causing the delay. After receiving multiple automated emails stating that it was delayed and would be shipped soon, I contacted customer support. They informed me that they had no additional information, but would contact the service team to expedite it.

After two more automated emails suggesting later delivery dates and another attempt to get information about my order (with no success), I finally received a call from the escalation department. My case manager promised me to get to the bottom of it and get my computer returned. After several phone calls with him and several attempts by him to get information from the service team, another two weeks had passed, and no information was available. He promised me that it would be shipped out June 19, and that he would instead replace it if that date was not met. When June 19th came, he still had no information about what the issue was with my laptop, nor a firm date that it might be completed. After asking me to wait a few more days, he agreed to honor his promise and send me a replacement. When he finally got around to sending me an email to confirm the replacement, I discovered that it was not even a detachable laptop. When I brought this to his attention, he said, "I apologize I don't have any detachable available of comparable specs. They are either a downgrade or too much of an upgrade. If you could provide me a receipt that could help us locate a detachable if available."

This is the most absurd thing that I have ever heard a company claim. When a customer buys a product that does not work properly, it is their responsibility to repair the product or replace it with something with all of the same features and specs or greater (regardless of the upgrade). As a business professor, I am very familiar with this process and understand that it cuts into short-term profits. However, this is how business is done and what is stated in your warranty.

Now, I have been without a laptop for 5 weeks, and have had to sporadically use my wife's computer so that I could get a little of my work done each week. I am now very behind on my work due to the lack of a computer and the time that I have invested every single week to find a solution with HP.

Just bought a new HP printer, the booklet (E4W43-90021) stated "start here", step 2 "Connect" Download and install to connect and to go to 123.hp.com. I did that and a pop-up stated "call here", I provided my phone number and they called, they went to set-up my printer but said my internal driver was not working and that tech support had to remote on and fix the problem. It cost $99.99. Yes, I paid the money. Come to find out that this was not HP at all but techserv60. I think if I could had instruction that walk me through the set-up using the disc that came with the printer I may have avoided this scam.

I am very unsatisfied with my new HP laptop. I must say that it is the worst laptop I have ever had. It was quite expensive but it works badly and has many bugs. It's almost brand new, I bought it only two months ago and already I have nothing but trouble.
First of all I contacted the store where I bought it, but they refused to help me and suggested me to contact HP directly.
I was really hoping they'll help me, but they didn't want to listen.
HP representative wasn't nice and spoke rudely and I don't even know what did I say wrong. I only asked them if they were able to help me with my issue but received only rudeness as a reply.
I will never buy anything from HP! Worst company out there!

We bought a HP E3E02A 6830 0-in-1 MFP on 19/05/201616

15/06/2016 Yvette informed us that the printer does black streaks when
she prints

Problem was that printing was done on cardboard but setting was on normal paper

15/11/2016 Yvette ask for Black Cartridge

06/12/2016 Cartridge install but printer not printing correctly

24/01/2017 Alvia informs me that all cartridges has been replaced and
printer not printing

14/02/2017 Printer returned - print head replaced as ink had dried in
it (according to Ensure IT)

16/02/2017 Alvia inform me scanning not working and printer not 100%

16/02/2017 Alvia then also informed that the print quality is not
right

Machine taken to repairs, informed that the ink levels are to low and print head is replaced

27/02/2017 Replace the cartridges on our cost

10/04/2017 Alvia inform me that there is again a problem with the
print head

18/4/2017 Print head replaced no feed back from Ensure as to why it
was replaced again

And now the printhead is AGAIN giving problems

We want this machine replaces and NO ONE respond to emails

I called in to get my RP9 POS fixed today Tuesday 9th 2017 and a guy called Mike with the email address mike.[protected]@hp attended to me.
He was very sleepy over the phone and kept on saying he couldn't hear me while I was actually on top of my voice for him to hear properly. At a point he told me I was yelling and at the end of the case it so happened that he created a case for a wrong part. when I raised the issue with him he just dropped the phone on me.
My company buys 300 pieces of POS hardware every single year and the support has been awesome until this very experience.
I urge you to send him on more training on how to handle customers because he not only lack manner, he also lack the drive to help customers.

We bought HP printer and were very disappointed with its quality, we had to fix it several times and it did not work properly.
First of all we contacted the store where we bought it and they said that to resolve the matter and get a refund we had to contact HP service.
I want to mention that HP service was really poor, and even though we were complaining about their product they said they had nothing to do with that!
They said that we had to resolve everything with the store where we bought it. We reminded them that printer was their product and they agreed but said that in our case they were not the ones who sold it.
These people gave us nothing but headache and bad memories. Do not use this highly unprofessional store!

08/05/2017
[protected]
We have purchased the above plotter and got it installed in the month of April 2017. The plotter was working nicely but yester day the paper roll got finished and end portion got stucked/ jam, and the printer is showing Error code as Ox [protected]. We were trying to contact your customer care number [protected]. However no response has been received.
Repair under warranty

i have owned probably about 6-7 hp computers over the years. Had nothing but trouble with them. I have since went with something else but I still have a hp printer. I very seldom print in color but now it tells me the color cartridges i just replaced need replacing again. I spend more money on ink for this printer than anything so I am buying another printer but it will not be hp. I will never recomend any of your products to anyone. This ink thing always having to replace the cartridges is a rip off. I am done with hp.

Who ever is reading this post I would not recommend any HP product to anyone. Bought a new computer from HP.Com and it didn't work properly right out of the box. The USB ports never worked properly. They did come out twice and tried to fix it but could not solve the problem and gave ip and closed the case. I spent several hours on the phone transferring me from person to person only to be disconnected and this happened several times. Finally I tried to resolve it through customer service via the internet. This ended in them not sending anyone to resolve the problem or sending a unit that worked but the wanted ME to disassemble the unit and try all kinds of things . Really is this my Job... once again HP left me with a brand new computer that does not work properly and not help.

I have had smartfriend service for several years-when they could not fix my computer which had a ''script error'' after 10 attempts I bought a new HP computer from HP with a extended smartfriend warranty. Now I called SF to cancelled old service they tell me I had to pay $70 to cancel since I haven't had a year of service. I looked up my records and found receipts back to 2014 and also noticed HP has double billed me since Jan 2017. Now HP doesn't really understand how ''they'' can make a mistake and I double billed myself. Now the billing dep't could not help me but would send it up the line to be investigated ...