My regular manufactures warranty was up in 2017. So I decided to pay for dell concierge tech support for $239. The whole time I had it I had software issues and they said that my warranty did not cover it which it did because it was the top of the line tech support they had. I found thi...
I was trying to reinstall Windows 7 on a new hard drive in a Dell Precision Workstation laptop to support developing software for a client who still operates his entire computer system on windows 7. I was surprised to see Dell os recovery software would not work on my specific computer. I...
It is very difficult to communicate with the representatives from India. They have very strong accents and becomes very frustrating having a back and forth conversation trying to explain the problems. Please provide representatives that don't have such a strong accent. It is noticeable...
I called dell customer care support Canada to seek help on ongoing sustem exchange and that i wanted to buy the exchange system and if arrangement can be made for the same and if not I asked for 25% refund on my original purchase as compensation for 4 months of harassment and spoke to joe...
I bought INSPIRON 15-3558 Tag 7HNNOC2 in 2017 which came with a one year support, exactly to the timing after the original purchase year, the laptop would not connect to my Internet, when all other devices could. I called Dell, they told me my tech support had just expired and they would...
I am a first year university student. I purchased a brand new Dell inspiron i7 laptop with an AMD Graphics card at the beginning of the year from Matrix Warehouse. However I am very disappointed with the performance of the device. I experience a great amount of lag when using the laptop...
I work with dell servers with a large company and the support I get is great...
Did I say great
But but
Laptop info service tag: 9212ph2 express service code: 19713779318
My dell xps support sucks beyond sucks. I will never extend the warranty. I have spend 4 hours over 2 days with a person...
I bought a laptop on DELL website on 07 November 2018. My order was cancelled by Dell on the next they, they said the address informed in the order was different of my bank address which is not true.
Anyway, today is 12 December 2018 and haven't received my money back, they always say that...
To whom it may concern:
I have today followed up and made a complaint with the Better Business Bureau. With the intent of warning potential private and commercial customers of the inflexibility and lack of support to loyal customers they can expect when doing business with Dell. In making...
On November 19th, I chatted online with with a Dell representative concerning the purchase of 2 laptops. I was told I could order the link follows https://www.dell.com/en-us/shop/cty/pdp/spd/inspiron-11-3185-2-in-1-laptop?~ck=mn
I ordered the recommended laptop and they arrived on November 26th...
Order number 2006973775062
On 11-22-2018 AT 6:12 pm EST I purchased 3 Inspiron 11 3000 at the advertised cost of $119.99 per system. When I printed the receipt I noticed the price I was charged was considerably higher than it should have been. Being a customer of Dell for years I assumed thi...
I purchase this computer earlier this year for a work computer. I read good reviews online about it.
However right from the start it ran slow. None of our other devices do.
It is slow to type, with a delay each time I type, it take a long time to open any document, the cursor is alway...
On November 15, 2018 I followed the Dell alert to "Restart my system". My computer did not work after this and it is only 6 months old. I called Dell Tech support and the only way they would fix was by my signing up for a software warranty at $170. All that was needed was to restore the...
Machine makes tons of noise.
I have sent it to Houston once - even though I paid the most expensive warranty they have so I could get in home service. They refused to send anyone out unless I diagnosed the problem myself.
They returned it - making the same noise.
I called again. They...
List of problems 9-28-18:
9-28-2018 - Latest problem started On Start-up with a Windows black command screen with the following command:
c:\windowssystem32.cmd.exe at start-up.
I thought it was Outlook. Microsoft Tech ran all their tests and remoted into my Laptop. They found that it was not...
This unit has been stored for non use, I called tech support and was sold a hard drive I didn't need and a recovery USB stick I already had.
The problem is this, when my employee turned the unit on in the AM a couple of months ago the system gave 3-beep code with the message enter System or...
the hard drive went out the day before the warranty ended. Best Buy St Petersburg, said they can't use the warranty because if they ship it out Dell wont receive it till after the warranty runs out.
then they wanted $84, for labor and shipping. then they wanted $133. for the hard drive and...
we purchased this hunk of junk from Wal-Mart online in april 2018. it is so slow, it's worse than my original windows 98 computer on dial-up internet. Dell sent us a box that we used to send it back for repairs. they had the computer for almost 2 weeks, replaced the whole motherboard and...
In attempting to place orders for a government customer (SupplyCore PO #s 384729, 385015 and 385014 valued at more than $50, 000) we were asked to combine the 3 POs which we accommodated, were asked for documents not required for the government contract we work, were bounced between...
I bought my laptop in Feb and have had problems with speed since then. Many hours on the phone, chat and sent in twice. The second time I got it .ack with nothing done. I was told that the operating system would be reinstalled and the hard drive replaced. Nothing!..
The last time I was on...
