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Dell Customer Care Service

Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682

United States

Customer Support Phone Numbers

+1 888 560 8324 1 0
+1 800 317 3355 0 0

Dell Complaints & Reviews

Dell / Delivery problems

LesleyK on Feb 18, 2017
It is now February 18 2017; I ordered a laptop on February 11th with (paid)expedited delivery for February 15th. I just had 50 minutes last evening with three people - Dell customer service, Dell verification department and then the Dell order amendment team. I ordered through UOP because...

Dell / Xps 13 repair-horrific ongoing experience

D_Ferguson on Dec 23, 2016
Quite simply this has been the worst customer experience of my life. I have spent hours of my time chasing and being transferred from Dell department to department, representative to representative. Dell has delayed the process at EVERY opportunity. Community beware DO NOT believe any...

Dell / Customer service

Jennie Robbins on Dec 21, 2016
On Dec 11, 2016 I ordered a laptop for a Xmas gift. As of Dec 21 item was still not listed as shipped. I have emailed Dell with numbers they requested and was told my numbers are incorrect. I've called and been told I'll receive between Dec 16 and Dec 24. Today I was told I'll receive item...

Dell / Dell Inspiron - borderline fraud or bait and switch

ds in dell on Dec 12, 2016
My 3.5 year old XPS8500 hard drive failed. I contacted Dell 12/09/2016 about options on hard drive or system replacement. The decision was to do a system replacement. I asked about a black Friday add (Inspiron Desktop Core i5 processor and 1T hard drive) and was told that price could not...

Dell / Order placed on 11/9/2016

Shawn Lindsey on Nov 14, 2016
They overcharged me and added an item I didn't order. Then after numerous times talking to people who either gave me the runaround or flat out lied, (they kept asking me to re-instate the order) I got half the order cancelled and the other part is in limbo as are my funds. I am a disabled...

Dell / Don't buy a dell product! I purchased a dell laptop 8 months ago & now it's in trash!

DWT64 on Nov 13, 2016
I called Dell technical support and for over an hour I and others listening via speaker phone tried to understand what the foreigners on the other end were trying to say (What a joke!). They did say my laptop was under warranty, which was no surprise since I only purchased it 8 months ago...

Dell / Warranty

Max on Nov 11, 2016
I have purchased a Dell computer and it was about six months ago. It worked fine, sometimes was slow and made a lot of noise, but in total I was pretty satisfied with it. But one day something went wrong. I got a blue screen and felt a strange smell which came from my computer. I...

Dell / Apparently, you are only a number to dell

dma64 on Sep 23, 2016
Just got off of a Dell order support chat. Placed an order and received the tracking number for the shipment, then on Monday Sep 19 I receive a message from the courier that the order delivery has been completed. Obviously concerned with this info as I have not received the order, I contacted the...

Dell / Misrepresentation of product

RobHep on Sep 5, 2016
Ordered a new hard drive after Dell said mine was bad through their "online analysis". After 2 weeks finally got the hard drive only to find out it was a refurbished hard drive. After 3 more weeks, managed to get return label to get full credit back. Email form Dell said they would credit...

Dell / Inspiron 15 5559

dva on Sep 1, 2016
Ordered dell product on 25.08.2016 got delivery on 30.08.2016 i was purchased dell laptop wid windows 10 with office student 2016 version but didnt get it. later when after multiple attempts for 6 hours i connected with customer service i was told, i have to separately purchase ms office this dual...

Dell Computer Corporation / Poor customer service

morpheus1250 on Aug 28, 2016
Contacted service on 8/19/16: power adapter not being recognized; dell service ran a diagnostic test; nothing wrong with computer; still under warranty; requested a new AC adapter; was refused; wanted me to send computer in? Requested to be transferred state side; refused; went online to...

Dell / Inspiron 11 3000 Series 2-in-1 (3148)

MagnanPI on Jul 20, 2016
I talked to a representative on the phone about the product before I bought it. They said that I have 1 year to be able to return the unit if there is a problem with it. Well it is 9 months later and it has the same problems as day 1. Now they say that there items only have a 30 day return...

Dell / Customer Service

sammiew on Jul 18, 2016
I placed 2 orders on July 17 th the 1st is on hold for some reason and after speaking to 5 people still do not know why . I was told it takes 24 hours which it has been and still on hold, how hard is it to tell me why there has to be a reason as the 2nd is fine with no problem . I have got...

Dell / Dell inspiron i5 5558 - 2144slv laptop / dell hell... Customer service/support is atrocious

Suzana Pekrul on Jul 10, 2016
September 14, 2015 i purchased a new dell laptop. I thought dell being a well known name and needing a new laptop i will purchase one, big mistake!!! Everything was working fine up until december 5, 2015 December 5, 2015 - i contacted dell`s customer service and spoke to pradeep who...

Dell / Hardware complaint

afsal jr on Jun 2, 2016
last year at may I have bought an laptop it seemed to be having a complain I went to Carrefour in Al Ain I gave it for repair then after 20 days something I got it back I thought the problem with the hardware would be over then I found it again I complaint it at your website I got a call...

Dell / Finance department

hlespinosa on May 26, 2016
I purchased my 4th Dell system, did not perform as suggested, the biggest issue is financing, after paying on time for 24 months I was short on the last payment they charged me all the interest. I called and explained how when i purchased their people told me how many payments to pay it...

Dell / Server Spare parts Order

Bibhuti Bibhaker on May 17, 2016
This complain is regarding Hard Disk Spare part I ordered for Server R370. I ordered and paid the amount as per there quotation on 24th JAN, and I received parts in APRIL. They took so long to execute the prepaid order and then too they send me HDD without Fitting socket. I raised the issue...

Dell Computer / Bait & Switch on Computer

eastwestauto on May 4, 2016
On April 8th, 2016, I received an email "offer" from Dell to receive a substantial discount on their XPS8900 computer line. I accepted the offer and carefully selected the individual components that I needed an ordered a computer. For reasons I can't imagine and haven't been told, I...

Dell / Inspiron 15/5558

RobHalliday on Apr 17, 2016
The worst customer service I have ever come across in all my years. I have been in the customer service industry (CCTV, Access control, security) for over 30 years and if I ever left someone without a system for 2 or 3 days let alone 2 or 3 months they and every other user they knew would have...

Dell / Terrible service

Mike on Mar 7, 2016
Dell representatives failed me and cost me hundreds of dollars. When I've tried to contact their customer service they used their automated phone system to hide from me. I also sent them numerous emails but never received a response. I ordered few things from this website which I've never...

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