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2.1 564 Reviews

Dell Complaints Summary

156 Resolved
408 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 564

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7:24 pm EST
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Dell - Inspiron 7700 aio desktop computer

this computer is just terrible. it does SO MANY weird buggy things on a daily basis. my main problem is that AT LEAST 50% of the time when trying to attach an image or file to an email, when launching the file explorer to select the files I want to attach, it just freezes and won't load anything. So, to be as specific as possible, I click on "attach...

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12:28 pm EST
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Dell - Dell xps 13 9310 covered by 4-year pro-support plus and extended battery warranty

Service Tag: 3SF8R73 SERVICE REQUEST [protected] Created: Oct 10, 2023 (66 days ago) I have been a loyal dell laptop owner since the mid 90's and my last purchase was for a Dell XPS 13 9310, top spec, purchased from Dell USA. I also purchased 4 years of Pro Support Plus with extended Battery cover. At the time of making the purchase, I informed the Dell...

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5:39 pm EST

Dell Dell Pay ordering problem

I am having an issue since Dell switched banks on placing orders online using my Dell Pay credit account, Comenity Bank has all my correct information, but when I place an order online I enter the required information and then it says that I will get a text message but I never get the text message and I keep getting the runaround back and forth from Dell to Comenity Bank because they each say the problem is at the other side but I know the problem is the connection between Dell and the Bank and this new bank is not working out properly and the customers have to suffer because of this, they need to switch back to the other bank where things worked in finishing an order. I am seriously pissed off already because this is ridiculous and the people you speak with are of no use because they can't see that there is an actual problem here and that it has to be sent to management for investigating the issue and it seems no one really cares.

Claimed loss: Almost half off purchased item because it had to be done over the phone while the online there was a discount, but the person didn't take into consideration that there was a major issue on placing the order online using my Dell Pay.

Desired outcome: To have a credit issued on my account for the discount problem and the hours spent trying to get 2 orders placed because of the same issue using the Dell Pay online.

Confidential Information Hidden: This section contains confidential information visible to verified Dell representatives only. If you are affiliated with Dell, please claim your business to access these details.

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12:33 pm EST
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Dell Require product support

I bought the latest Alien X14 about half a year ago, but now the paint is starting to peel off. I contacted customer service, but they told me it was natural wear and tear. Could it be that the paint peeling within half a year is already natural wear? I am disappointed with the quality of this product and hope that Dell will take responsibility for the product.

Desired outcome: Get my product repaired. At least repaint to prevent the paint from peeling off further

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5:40 am EDT
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Dell - Refund delay after delay after delay

When considering a computer/laptop purchase, look at the many review sites, BBB, Google Reviews, Trust Pilot and consider what the previous customers of Dell have written. Dell has incredible awful reviews with specific warnings and there is a definite reason why. Dell is currently selling computers that are so overloaded with background processes, that...

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4:34 am EDT
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Dell - Service tag Dell Service Tag: 4SNR9H2 [Case : [protected]] [ ref:_00D0bGaMp._5006PEahxg:ref ]

Another service tag Service Tag 4SNR9H2 Service Request Number [protected] Firstly my bank proved that Dell South Africa had received my money on the 15 th of September 2023, yet Dell South Africa refused to acknowledge receipt there of. 2. Secondly I could not get hold of South Africa via the phone notwithstanding many attempts. I was always put through...

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2:08 am EDT
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Dell Inspiron 3515 notebook

I have purchased a lapop in november. In december when I'm opened my laptop my laptop desktop screen side broked and damage automatically. When I'm told the all this problem to Dell shop owner he give me new one. This laptop working good but tommrow I'm open the laptop same situation happend with me My laptop was broked and damaged and not working how can I Trust on dell .

Please refund my money either give me other new module .

Please do the needfull

Dont ignore my request

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12:18 pm EDT
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Dell - Warranty not supported

Ticket number: [protected] Express Service Code: [protected] I have had Dell computers for the last 20 years or so and have never heard of this. My laptop decided not to turn on one day. I called customer support and we went through a gauntlet of troubleshooting steps including removing the memory sticks. Nothing we did resolved the issue so the unit wa...

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5:38 pm EDT
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Dell Netgear Nighthawk cm1200

I purchased the Netgear CM1200 modem March 16, 2023 and it has developed a power issue. It cycles itself 30 to 40 times a day. I contacted dell support and they told me I cannot return it and I cannot get a refund. They told me to contact Netgear. I did contact Netgear and they told me they won't help me because I did not buy it from them. It even states on the FAQ page that "only the original retailer can issue a refund." I am out $270.01, I have to buy a new modem and Dell does not care that they are going to lose a customer of 12 years that has spent thousands of dollars. Only a fool would lose thousands of dollars to save two hundred.

Desired outcome: I want a full refund.

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8:50 pm EDT
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Dell Escalation Team/Advanced Resolution Services

Dear Sir/Madam:

Sometime back in April of this year, I purchased a laptop from Dell which turned out to be defective. From April on to the present, I have received another 4 laptops (5 in all) which were ALL defective! In reference the latest laptop I have which is a m16-r1, is also defective be it by the hardware and/or software, in any case it's a moot point because the current system I have now is not working correctly. I have recently been contacted by Swami Kondepudi, with Dell Technologies -Advanced Resolution Services who informed me that and I quote, "Further to our conversation today, upon reviewing your journey with Dell and validating the replacement’s history,  we see one of the replacement units show as unreturned.

---> Meantime, kindly be informed, the warranty has been temporarily suspended and regret to inform you that there would not be any support for any technical issues until the unit(Service Tag: 9PB2YM3) is returned to Dell.

Desired outcome: would like a X16 with an intel processor instead of an AMD, with the same configuration as my current system. I don't think that too much to ask for after ALL the hardship and aggravation I have been through.

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Update by mumray2k
Aug 31, 2023 8:25 pm EDT

Nothing else to talk about

Update by mumray2k
Aug 31, 2023 8:23 pm EDT

Executive management does NOTHING!

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8:51 pm EDT
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Dell My Alienware Laptop

All that you need to do is look up an Alienware laptop that has been sent back to Dell twice in the last 3 months. Also, there was a tech sent to our house to replace the system board.

That was in between the two trips to the "depot".

Charging issues, video issues that were all intermittent, kept recurring. Just received this 4 days ago and will have to see if they recur again.

Very frustrating to have to do without this laptop for so long.

I was a contractor that worked locally for Dell in 2015. At that time I received multiple Dell certifications and was responsible for repairing laptops and desktops. Until purchasing this laptop, I was completely a Dell fan. I will no longer recommend Dell to anyone that I know.

Desired outcome: Would have liked to have gotten a new laptop. The techs I spoke with were understanding but the company policy was not after the first 30 days. This was purchased 11/22.

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1:48 am EDT

Dell Dell Tech support Fault : Case Number [protected] -Dispatch NO: [protected]

I called dell tech support to ask for fixing my (Dell inspiron 15 5567 with Intel i7 MS window 10) stopped working because it needs new battery. I paid them $39 on 06/05/2023 to send me a box to ship my Dell computer in it after they received it they quoted the repair that it need new battery and also new mother board ! Plus Labor and Tax! It was a great amount of money but because I need my computer. I paid $306.99 on 06/12/2023 . While the repair period, an Indian girl called me and she told that the dvd and the camera is defective and she ask me to give another quote to fix them. I refused strongly. I told her I do not have any issue with them. Some tech told me it is okay and ignore that call.

After dell tech support finished the repair, they called me to tell me that they shipped it to my house address. I received my computer after repair on 07/ 09 /2023 . I tried it . It worked for fifteen minutes but I noticed the computer started to overheat ,it become like an iron. It hurt my lap. I called dell tech support told them about this over heat coming from the computer, I afraid to blow up and my house get fire! Even the plastic cover of the LCD monitor started to melted and wave and.

Dell tech support told they will send a FedEx box to ship the overheated computer to them again to fix their mistake.

They received it but From that time they started to play ugly game .they promised to repair, then the parts out of stock .Finally they said the computer is damaged from inside because of the heat!

I told them this is your fault , you put a wrong parts caused this damage. Asked them to compensate me for a computer instead, I lost my data and my time.

Today 07/19/2023 They FedEx the computer unrepaired and refund me the repair value only and even not the shipping money. The computer is totally dead now ,what they want me to do with it to put it in the trash can. Simply like that

Desired outcome: Dell tech support incompetent to repair my computer. They cause my computer to overheat by their mistakes .They caused in damaging my computer and becomes scrape now. If they could not repair my computer ,I need another one now.

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10:20 am EDT
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Dell Dell Desktop Computer Service Tag CHZZNY2

When I purchased my computer from Dell I also purchased an extended warranty. I have been having difficulties with start up being very slow. I enlisted technical support and they walked me through steps to aleviate the problem. However, the computer is still slow starting up. I requested remote access and have been stalled. Whoever I am speaking with on Support Assist is not allowing a remote access session. So I am stumped as to what to do about this. Please respond to my concerns. Thanks

Desired outcome: A successful resolution to the problem

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6:16 pm EDT
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Dell Purchased Nightmare due to Shipping Lies, Email Lies, and Poor Customer Service

12 June 2023 - Purchased XPS

14 June 2023 - Dell sends email it has shipped and will arrive on 17 June 2023

16 June 2023 - Looked at FEDEX number and it states the shipping label was sent, but it was never picked up, there is not other information. I suspect the computer is still in ElPaso Texas.

16 June 2023 Called custome service six times, one promised to contact ElPaso Logistics and call me back... Never Happened

16 June 2023 Called customer service 5 times - two hung up and the others talking in some foreign language dilect english never said anything promising

Desired outcome: If the device doesn't show up as promised, I will cancel the order and will not accept the shipment and get my money back

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5:00 pm EDT

Dell Dell priority support for laptop

I pay for Priority Support from Dell which includes onsite service. I had an annoying fan noise that was obviously a fan going bad and I wanted it fixed. I had to call tech support and they go through a very long and involved scripts of debugging that took around 2 hours for them to decide it was a bad fan. They don't debug, you do, and it is not onsite. They decided to send a tech out but it would take a few days. The tech came and had no knowledge of my particular laptop. They had to replace the mother board since the fan is built in. The tech had difficulty getting it back together. Keyboard didn't work, but he finally got it working. Then the power switch wouldn't work. He called his support and they said to install windows then it would work. (obviously wrong) The tech handed me a thumb drive and ran out. You have to reinstall everything yourself. I tried, but the drive wasn't there. I couldn't turn it off. Had to go through more mindless troubleshooting. Then another round of the same troubleshooting with a new phone support tech. They would not let me talk to anybody else or a manager and just continued with their script. Incredibly frustrating. They do not listen as you have to repeat things several times. They insisted they couldn't send a tech and I would need to send the laptop in for support. I fought them and they finally agreed to send a tech out...2 days later. He decided to cancel because we had thunder in the area (small, scattered storms). And it is going to be the same tech who screwed it up in the first place. I personally will be cancelling priority support as soon as possible and will never ever purchase a Dell again. I would never recommend a dell product to anybody, especially if you run a business. Case Number: [protected]

Service Tag: 68RG7D3

Desired outcome: Just replace the laptop at this point because I am guessing the motherboard connectors are damaged from the technician's work.

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1:23 pm EDT
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Dell computer not delivered, loss shipment

MARK MAREAN

EMAIL: MARK.[protected]@MAIL.COM

PHONE: [protected]

ADDRESS 1041 STONES THROW DR NW HUNTSVILLE, A 35806

Dell Purchase information

Order date: May 26, 2023|

Order number: [protected]|

Dell Purchase ID: [protected]

FEDEX INFORMATION:

TRACKING ID: [protected]

SHIPPED WITH: FEDEX GROUND | 2ND DAY RPSI

FEDEX CLAIM NUMBER: C110190489

I DID NOT receive my order as of 12 noon 2 June 2023.

I informed FedEx that my order was not delivered and opened a FedEx claim # C110190489.

I have not received a FedEx update to my claim as of 12 noon 2 June 2023. Please start an inquiry at your location.

Desired outcome: new computer or refurn

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8:33 am EDT
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Dell Laptop

I purchased a Dell laptop, Inspiron 15 3000 in January 2022. Label information: MFGYR-2022, ST:7BBNVN3, EX:[protected]

My purchase was made at Best Buy. I am an honest person and this laptop was always handled with care. It was being used, I noticed the battery was low, so turned it off and plugged in to charge. Later on went to use laptop and it would not go on at all. I took it to Best Buy and was told it was probably the Mother Board. Because I did not have a service contract they won't send it out for diagnosis. The associate made a comment that he couldn't believe someone sold this to me and also that it was probably a lemon. I have my proof of purchase and am wondering what I am supposed to do. I cannot afford to purchase another computer. I do not want to spend hundreds of dollars to try and have this diagnosed when it more than likely is the mother board. What options to you give your customers with this issue. Why would this crash within a year and a half of purchase?

Desired outcome: Somewhere to send for a diagnosis and depending on results a replacement at a low or no cost.

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10:43 am EDT
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Dell Laptop under basic warranty

My laptop has not been working for. Over a month. I was told it was due to back order on parts. Every time I speak with someone at Dell they give me a different answer. They text me at 2am. And said the parts were in and the technician would be out between 8 am and 6 pm. I called when I got up at 8 an was informed the parts were not in. I got a text at 9 saying they were in and I should be herring from someone. this whole repair has been this way. Don’t know anything for sure. I’m being given the runaround, AL Brown [protected]

Desired outcome: I just would like a working computer.

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Update by a l brown jr
May 30, 2023 10:45 am EDT

I’m tired of getting the runaround from Dell. Everybody tell you something different.

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1:54 am EDT

Dell DELL Laptop

About info - DELL G15 5511 NB SIF15TGLHFBTX

Kindly refer to my problem about laptop. Laptop getting heat, hang and during running condition laptop get dead automatically. My laptop is in service center. I have been gone 3 or 4 times service center. But my laptop is still not working. I have getting too much lose of my work and time. Warranty is pending till 23rd july, 2023. I want replacement to my laptop as soon as possible.

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12:34 pm EDT
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Dell Warranty

In late April of 2021 I bought a laptop from Dell. That was a mistake. By March of 2022 I had already returned it for warranty issues twice. So I extended my warranty. It expired on the 29th of last month. The laptop is now broken AGAIN. They are refusing to give me ANY KIND OF EXTENSION, even though I have never opened the system a screw came out of it.

Desired outcome: I'd appreciate a swift response and a solution that does not cost money.

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