I contacted Dell in January 2020 aboutmy computer not powering on. I gave the rep the info and he told me that the system would need to have the motherboard replaced! I needed the files on my hard drive and the rep told me that I could remove the hard drive and send in my system for repair. I did this. When Dell got my computer they said that my hard drive was missing and they will charge me to replace it. Then they said that my brand new, recently installed screen was broken and the screen cable was damaged. Then they told me that there was liquid spillage on the motherboard and that it would need to be replaced.
I contacted Dell and told them that I have my hard drive and that it doesn't need to be replaced. I told them, the screen is brand new and doesn't need to be replaced and I told them there was no liquid spillage on my system. I agreed that the screen cable may need to be replaced and that the first rep said that the motherboards needs to be replaced. I got another email from another tech rep, which said that due to the "physical damage to my system' the tech is unwilling to open my system to inspect it for the repairs. I told the rep that I had received an email the day prior, in which I was quoted a price for replacing the screen and the screen cord, the motherboard and the hard drive. So, I asked if no tech had opened my system, to inspect it, then why did a tech send me the previous email, lying and saying that my motherboard was scratched and it had liquid spillage and that my screen and cord needed to be replaced? Of course the rep had no answer! Because they are lying! So about 3 days later, I got an email for a billable hold for repairs because my screen and cable needed to be replaced! The email states that these are the only items that are not covered in my warranty and so the motherboard will be covered and there is no cost for this. I contacted Dell and told them that I have my receipt for the brand new screen I ordered, so my screen is not damamged! The rep transfered me over to another rep who looked at my info and I explained that all I needed was the cable and the motherboard. I told him the email said that hte motherboard was covered, so I will just need the cable replaced, as you can replace a cable, without replacing a screen! I told the tech that I am a programmer and that I know how to replace a part. The rep agreed and said that he'll update my charges. The other rep was on 3 way and so he told me that he could see the new charge and that now...somehow...within a matter of les than 30 seconds...literally...the rep changed the repairs needed form just the screen and cable to now the motherboard and cable! The motherboard, in which the email I have form Dell states that all my other costs, iuncluding the motherboard are covered by the warranty! I told the rep that I am going to report them to the FCC and the FTC and the BBB. I have over 6 emails form Dell, each with a different needed repair! They lied...which is a violation and punishable by a fine of up to $66K per incident! And just today, they sent me a 7th email now stating that they cannot replace just the cable and that now theyll have to replace the cable adn screen! Somehow, again, between today and yesterday, the motherboard that they were certain needing replacement, suddenly doesn't! They have lied and I have all my emails and my chat transcripts with these lying reps!
