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2.1 574 Reviews

How responsive is Dell's customer service?

156 Resolved
409 Unresolved
Almost disappeared 🫥
We're pretty sure that if Dell showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with Dell and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
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Dell reviews and complaints 574

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12:00 am EDT

Dell Mixed Experiences with Dell Inc - A Customer's Perspective

As a potential customer considering Dell Inc, I must share my mixed experiences based on reviews from various sources. While some customers praise Dell laptops for their exceptional performance and reliability, others express frustration with issues like poor customer service, technical problems, and warranty issues. One customer mentioned a positive experience with an Alienware laptop, while another faced difficulties with a faulty gaming monitor and unhelpful support. It's evident that Dell's customer service and product quality have been inconsistent, leading to both satisfied and dissatisfied customers. Before making a purchase decision, it's crucial to weigh these varied experiences and consider your specific needs and expectations.

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6:51 pm EDT
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Dell You can't beat Dell.com

You can't beat Dell.com. I have had nearly every brand of computer now including Alien Ware and I still go back to Dell.com. 2 year warranty standard. If something brakes you don't have to take your computer somewhere they send a tech right out to you for two full years! I had a key brake on my laptop on a Friday night. Monday morning someone was at my door to replace my custom lighted keyboard. Don't get the shaft from a cheap company and get stuck talking to some foreigner for hours who can speak English they just can't understand it. Go with Dell and have all your problems solved.

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5:15 pm EDT
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Dell Dell for life~~

I've had my dell inspiron 11 3000 for almost 2 years now and it still works as great as the day i got it. It's small enough and light enough that i can literally take it anywhere, and the laptop-to-tablet capability is beyond handy. The keyboard is just the right size, not squished up like some small laptops do. The touchpad is a little sensitive, BUT it has a right-side usb so i can plug my mouse in (i'm more comfortable with a mouse anyway) without worrying about the cord being long enough or getting all twisted around the computer. Overall love this thing. First dell but will definitely buy another when this one wears out!

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Is Dell legit?

Our verdict: Complaints Board's thorough examination reveals Dell as a legitimate entity with notable strengths. Despite a 27% resolution rate on customer complaints, which invites a closer look, Dell stands out for its commitment to quality and security. Clients considering Dell should delve into its customer service record to gauge compatibility with their expectations.

Dell earns 94% level of Trustworthiness

Perfect Trust Endorsement: Dell achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Dell. The company provides a physical address, 33 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dell has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Dell's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Dell.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Dell and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Dell.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Dell's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 9 complaints were resolved.
  • Dell protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Dell. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Robust Product Lineup
    2. Customizable Solutions
    3. Global Support Network
    4. Innovative Technology
    5. Strong Brand Reputation
  1. Cons
    1. Limited product differentiation
    2. Intense market competition
    3. Reliance on component suppliers
    4. Vulnerability to market shifts
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Dell Great working 2nd hand computer

I bought my Dell from a repair computer place. My Dell desktop I am using right now had been used at a school. It was wiped off all and was a bare bones. I bought it in 2013. It is a 2007. I am amazed myself it is still working. It will soon have to be replaced as it stops then starts up again...? Sometimes...(sometimes 4 times a days, sometimes runs for days) I use my Dell a lot and watch older movies or reruns of TV series. It has been a very good working machine. I have another Dell 2013 underneath this one I am writing about. Also used. It is a professional model too. Buying 2nd hand (for me is like buying a used car) Its proven already it will last and all the kinks have been worked out.

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Dell Dell is turning their reputation around

Full disclosure: I have always been a Dell denier. Having supported a number of friends and family, it always seemed to be Dell and Acer laptops that I had to service rather than other brands. I am not sure if that's because that's what everyone purchased, or if it were only those that had severe issues. However, I have noticed most of the Dell laptops are from around the same era.

I recently purchased a refurbished E6430 off of their website and it was one of the best laptops I have ever had. I did end up contacting support to ask about something and I had a generally positive experience there as well. I can't really complain about any aspect of the transaction. It is a Linux-compatible laptop and the experience was great overall.

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Dell I know Dell has been struggling as a company and brand

I know Dell has been struggling as a company and brand, but I think they still have the best service+computer quality in the industry, dollar for dollar. I ordered a new laptop on their site and got the in-person service package (where you don't need to send it in if you have a problem, they come to you and fix it for you on site) and the package was ~25% less expensive than a computer with the same specs and the same service package from other PC companies (assuming they offer the onsite service which to me is critical because time lost to maintenance issues is one of my top concerns) and ~40% less expensive than Apple. The computer I got isn't super-cool looking or anything, but it works perfectly and doesn't have any issues, which is exactly what I need. I think if you're on a budget or are just want something practical, Dell is still the best place to get a computer or laptop.

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Dell Not always my preferred

The great thing about dell computers in my opinion is getting some of their older ones from people that just have them sitting around or around different sites from home users to gain from the parts. There are a lot of older dell pcs that you can get i7 CPUs in that still run for around $300 today & if you have the money could make some decent budget build computers to resell or use yourself. Personally I can not afford to do with or I would as most of these old computers only run at about $60-$100 if you just look around.

Rating Dell as a company I can not say anything bad about them though honestly I think everyone is better off building their own computers because there is always something that could have been better wither its the motherboard, the cpu, the power supply, or what ever. For the price it costs to buy a computer name, you can make an even better computer yourself in most cases.

I still give Dell 5 stars though because they do make some decent builds though I think prices are a bit much sometimes.

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Dell Great Service

I have used various companies computer. But now I am using a Dell laptop n5040 for half a year and I am almost happy with it. It is my first laptop, in past I always had only desktops as I didn't believe that a laptop can be as fast and user-friendly as desktops. Of course, I understand that laptops have many benefits but I am old-fashioned in that point.
First of all, I was charmed with the design of that laptop, may be this is just because I like shining things :) Later I also realized that it is a perfect device on the road and on vacation. It has never failed me when I had to do some work being out of office and the quality of graphics and sound is perfect for watching movies and videos.

Now I use it everyday to email, work online, browse the web and just having fun. It is fast, reliable and perfect-sized.
I was disappointed when I found that my laptop does not have bluetooth, it is very strange as now every computer has blutooth in-built. Besides it doesn't have the number pad which is quite inconvenient. One more issue it is that sometimes Enter button does not work well but it is a short-time problem. Anyway, I think it is a great laptop for work and travel at an affordable price.

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Dell I've owned multiple systems by Dell:

I've owned multiple systems by Dell:

My first was a Dual Xeon Precision 670, which I bought used from eBay in 2008.
I put in an nVidia geForce 7950 GX2, a dual GPU video card.
That computer was awesome, big, heavy, noisy, would rip through any task, and use up 680 watts constantly. Was great for games too. Aside from high power consumption, it was great. I gave it to my dad, who runs it as home server, and loves it.
Then I had (and still have but don't use much) an XPS m1330 laptop, bought in 2009, it's still running fine, except I had to change the keyboard and the AC adapter under warranty (both failed within a year), but the customer service was great, so I am not holding any grudges. Please note they do service their XPS customers through a different department - so I can't comment about regular support.

I gotta say, Dell definitely made custom computers a perfection. Their site is well designed, and is easy to navigate. Customizing systems is fun and very informative. Lots of information per page, and clicking to get to information is minimized.

Their prices are very reasonable, and their promotions give insane discounts from time to time. As always you gotta do heavy performance to value research, but overall Dell is very very solid.

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4:41 pm EDT
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Dell - Horrible so called, "escalations team."

Sometime in April of 2023; I unfortunately decided to purchase a Dell PC. I believe it was an m15 R7 model. Within a month or so, the computer became defective. With that purchase, I also purchased the premium support extended warranty which is a load of crap because Dell refuses to offer any decent warranty on any of their systems and uses hard sell...

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7:24 pm EST
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Dell - Inspiron 7700 aio desktop computer

this computer is just terrible. it does SO MANY weird buggy things on a daily basis. my main problem is that AT LEAST 50% of the time when trying to attach an image or file to an email, when launching the file explorer to select the files I want to attach, it just freezes and won't load anything. So, to be as specific as possible, I click on "attach...

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12:28 pm EST
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Dell - Dell xps 13 9310 covered by 4-year pro-support plus and extended battery warranty

Service Tag: 3SF8R73 SERVICE REQUEST [protected] Created: Oct 10, 2023 (66 days ago) I have been a loyal dell laptop owner since the mid 90's and my last purchase was for a Dell XPS 13 9310, top spec, purchased from Dell USA. I also purchased 4 years of Pro Support Plus with extended Battery cover. At the time of making the purchase, I informed the Dell...

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5:39 pm EST

Dell Dell Pay ordering problem

I am having an issue since Dell switched banks on placing orders online using my Dell Pay credit account, Comenity Bank has all my correct information, but when I place an order online I enter the required information and then it says that I will get a text message but I never get the text message and I keep getting the runaround back and forth from Dell to Comenity Bank because they each say the problem is at the other side but I know the problem is the connection between Dell and the Bank and this new bank is not working out properly and the customers have to suffer because of this, they need to switch back to the other bank where things worked in finishing an order. I am seriously pissed off already because this is ridiculous and the people you speak with are of no use because they can't see that there is an actual problem here and that it has to be sent to management for investigating the issue and it seems no one really cares.

Claimed loss: Almost half off purchased item because it had to be done over the phone while the online there was a discount, but the person didn't take into consideration that there was a major issue on placing the order online using my Dell Pay.

Desired outcome: To have a credit issued on my account for the discount problem and the hours spent trying to get 2 orders placed because of the same issue using the Dell Pay online.

Confidential Information Hidden: This section contains confidential information visible to verified Dell representatives only. If you are affiliated with Dell, please claim your business to access these details.

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12:33 pm EST
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Dell Require product support

I bought the latest Alien X14 about half a year ago, but now the paint is starting to peel off. I contacted customer service, but they told me it was natural wear and tear. Could it be that the paint peeling within half a year is already natural wear? I am disappointed with the quality of this product and hope that Dell will take responsibility for the product.

Desired outcome: Get my product repaired. At least repaint to prevent the paint from peeling off further

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5:40 am EDT
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Dell - Refund delay after delay after delay

When considering a computer/laptop purchase, look at the many review sites, BBB, Google Reviews, Trust Pilot and consider what the previous customers of Dell have written. Dell has incredible awful reviews with specific warnings and there is a definite reason why. Dell is currently selling computers that are so overloaded with background processes, that...

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4:34 am EDT
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Dell - Service tag Dell Service Tag: 4SNR9H2 [Case : [protected]] [ ref:_00D0bGaMp._5006PEahxg:ref ]

Another service tag Service Tag 4SNR9H2 Service Request Number [protected] Firstly my bank proved that Dell South Africa had received my money on the 15 th of September 2023, yet Dell South Africa refused to acknowledge receipt there of. 2. Secondly I could not get hold of South Africa via the phone notwithstanding many attempts. I was always put through...

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2:08 am EDT
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Dell Inspiron 3515 notebook

I have purchased a lapop in november. In december when I'm opened my laptop my laptop desktop screen side broked and damage automatically. When I'm told the all this problem to Dell shop owner he give me new one. This laptop working good but tommrow I'm open the laptop same situation happend with me My laptop was broked and damaged and not working how can I Trust on dell .

Please refund my money either give me other new module .

Please do the needfull

Dont ignore my request

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12:18 pm EDT
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Dell - Warranty not supported

Ticket number: [protected] Express Service Code: [protected] I have had Dell computers for the last 20 years or so and have never heard of this. My laptop decided not to turn on one day. I called customer support and we went through a gauntlet of troubleshooting steps including removing the memory sticks. Nothing we did resolved the issue so the unit wa...

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5:38 pm EDT
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Dell Netgear Nighthawk cm1200

I purchased the Netgear CM1200 modem March 16, 2023 and it has developed a power issue. It cycles itself 30 to 40 times a day. I contacted dell support and they told me I cannot return it and I cannot get a refund. They told me to contact Netgear. I did contact Netgear and they told me they won't help me because I did not buy it from them. It even states on the FAQ page that "only the original retailer can issue a refund." I am out $270.01, I have to buy a new modem and Dell does not care that they are going to lose a customer of 12 years that has spent thousands of dollars. Only a fool would lose thousands of dollars to save two hundred.

Desired outcome: I want a full refund.

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8:50 pm EDT
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Dell Escalation Team/Advanced Resolution Services

Dear Sir/Madam:

Sometime back in April of this year, I purchased a laptop from Dell which turned out to be defective. From April on to the present, I have received another 4 laptops (5 in all) which were ALL defective! In reference the latest laptop I have which is a m16-r1, is also defective be it by the hardware and/or software, in any case it's a moot point because the current system I have now is not working correctly. I have recently been contacted by Swami Kondepudi, with Dell Technologies -Advanced Resolution Services who informed me that and I quote, "Further to our conversation today, upon reviewing your journey with Dell and validating the replacement’s history,  we see one of the replacement units show as unreturned.

---> Meantime, kindly be informed, the warranty has been temporarily suspended and regret to inform you that there would not be any support for any technical issues until the unit(Service Tag: 9PB2YM3) is returned to Dell.

Desired outcome: would like a X16 with an intel processor instead of an AMD, with the same configuration as my current system. I don't think that too much to ask for after ALL the hardship and aggravation I have been through.

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Update by mumray2k
Aug 31, 2023 8:25 pm EDT

Nothing else to talk about

Update by mumray2k
Aug 31, 2023 8:23 pm EDT

Executive management does NOTHING!

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Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
  2. Case Studies
  3. User Experience Surveys

Business Solutions and Services

  1. Enterprise Solutions
  2. Small and Medium Business Services
  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
How to file a complaint about Dell?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dell in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dell. Mention key areas, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Dell on ComplaintsBoard.com.

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