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Dell Customer Care Service

Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682

United States

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+1 800 317 3355 0 0

Dell Complaints & Reviews

Dell / dell notebook

Jaco Smit on Sep 5, 2017
We bought this Dell Notebook 6 September 2016 from Takealot, with a warranty of 1 year. The Notebook started giving various problems, from very poor performance (extremely slow) to making beeping sounds while it is switched on. My husband reported the problem more than a week ago (29...

Dell / Extended Warranty Ripoff

BobbyBx on Aug 31, 2017
I purchased an Alienware 17 R2 from Dell with a Extended Warranty to cover the laptop with premium support which expires May 8, 2019. Apparently this warranty doesn't cover the battery. Really, the battery which makes this product a mobile device in essence a laptop. OK... so i'll purchase...

Dell / Dell is bad

Julie Tisler on Aug 25, 2017
You can't imagine how bad they are. Everything is extremely expensive. They should work on their product quality, not on prices. I never received my order on estimated dates, they always send later and never keep their promises. That's not serious for the company like theirs. And I also...

Dell / dell e525w service tag 3vn8862

George O. Grant on Aug 18, 2017
Name: George O Grant 903-525-9783 Tyler, Texas 75703 Date: August 17, 2017 Complaint: I have had two multi-functional printer E525w and the iteration of same likeness except for the wifi. Both printer malfunction due to a pulley or gear grinding. I was to told today, that my new printer...

Dell / bad experience

C Paxton on Aug 18, 2017
I have software problems with my Dell laptop. And today I saw a blue screen. I tried to fix this trouble, but I do not succeed. Power button doesn't work, even though I bought the laptop 3 weeks ago. Then the speakers stopped working as well. I called them and was said that I have to pay...

Dell / inability to fix my computer.

Larry J McBride on Aug 9, 2017
Order date 6/26/17 Purchase ID 2005832554080 Delivery date 6/29/17 Started using a few days after delivery. Immediately ran into problem while trying to log in. Would not accept my password or pin. Screen shows the computer is running low on resources so no new users can log in. Please use...

Dell / dell technical support

ThomasRN on Aug 9, 2017
I have a Dell 2-in-1 Inspiron (model I7353) laptop that I bought in February, 2016. In January, 2017, I began experiencing display screen problems. When I called Dell technical support line they concluded that the problem was caused by a bios update that Dell pushed weeks earlier. The...

Dell / laptop

THJ2 on Aug 9, 2017
I purchased a Dell laptop and less than 9 days later the laptop crashed. I was not able to reset the device. I called tech support and was advised " you did something to the computer that's why is malfunctioning." I advised the associate I barely used it. He then begin to tell me how much...

Dell / envy laptop service tag 1s61zb2

adelfrodyma on Aug 7, 2017
Please let everyone know that Dell is not customer service friendly. I bought my son a Dell laptop because I was told they had good service. The hard drive went bad under the warranty period & they replaced it. I have had it back for exactly 1 week & the hard drive is not being detected so...

Dell / dell km636 keyboard/mouse combo

Neta.dasilva on Aug 2, 2017
We usually rate Dell products and service very highly as we are happy with your notebooks, monitors, and servers. However we have not been satisfied with your KM636 Keyboard/mouse combo set. We have on 2 separate occasions purchased two batches of 10 sets and most of them have been...

Dell / defective laptop, worst customer service

Too Smart on Jul 17, 2017
On 7/11/17 I bought a Dell laptop windows 10. I plugged it in and it began to upload, however, it stopped working within minutes and the mouse would not work. I called the "technicians" in the Philippines and spend 1.75 hrs. trying to understand what they said in their horrible English...

Dell / product key problem not being resolved

Kirsten Stibolt on Jul 14, 2017
June 3: Sent the following via Dell Support Online. Office wants a Product Code, and there's nothing in the pitiful amount of paper that came with my laptop. Can you please look up the Product Code and send it to me via email? I really don't like Windows 10 much at all. Like the old interface much...

Dell / dell vostro 15 5000

Bernice Lee Sheau Chyi on Jul 12, 2017
I felt so dissapointed on this product and also on DELL company, I have just bought my laptop for not enough 2 week but my laptop was already broke down for 3 times... The first time is motherboard problem, after settled it for not enough one day I realized that I can't even connect to the...

Dell / laptop lid split apart on opening

Jean Sassoon on Jun 26, 2017
My Dell laptop was bought a year previously and did good service but one morning on opening it normally from the centre there was a splitting noise. The right hand plastic hinge severed and the computer lid split into two showing all the works. I am a ninety year old woman who looks after...

Dell / dell xps 8910

GRHillerson on Jun 13, 2017
Bought computer in March 2017. Worked fine until 6/2/2017, at which point a blue screen with a serious error message displayed. I scanned the QR code on that message and was taken to a Dell page that said it "a memory error was detected; a new part will be shipped to you." That part never...

Dell / ultrasharp u2515hx

Jerome Platt on May 28, 2017
Two problems: I ordered the above (ST# 2H3KHD2) and it (1) arrived without a DP cable; (2) I checked the back of my admittedly older XPS 8100 and found no female plug-in for a DP cable. Thus began my 8 conversations asking for a compatible cable with Dell "Support" in India (I believe, a...

Dell Computers / did not contain promised/paid for software

DoriNYC on May 10, 2017
I purchase a dell inspiron on may 2, 2017. dell purchase id 2005793521201 Through sales representative marco angelo d quintana (800) 456-3355 80000. I was quoted $919.53 for the laptop which would include microsoft student. the sole purpose of this purchase was for schoolwork. I receive my...

Dell / dell inspiron 15 7000 series laptop

Ronda Nichols on May 3, 2017
I purchased this laptop from Best Buy on 11-3-15, now they are saying it needs a new battery and they will not replace, to take it elsewhere. This is a home laptop, NOT used for business, personal use only. Why isn't this covered? I also purchased the Geek Support when purchased laptop, No...

Dell / bad tech support, wanted to charge me while under warranty

Nuke on Apr 19, 2017
I just bought this XPS 8910 computer and it is still under manufacturer's warranty. I recently called your tech support office after one of my 10 USB ports stopped recognizing my off brand mouse and keyboard. I explained that after uninstalling Norton and rebooting, the CPU stopped...

Dell / inspiron n5010

Sagrawals on Apr 17, 2017
I went to the dell service centre @ Bhilai India. The service they provided me was the worst ever. The service (Front desk personnel) kept telling me lies and told ME to download stuff because they had to close their store. He blamed the problems they were facing on me telling me petty...

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