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Groupon.com
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282 complaints
16 resolved 266 unresolved
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T
9:53 am

Groupon.com - i've never been so disappointed!

I tried to buy a mobile phone for my wife for Christmas, and I ordered it four weeks in advance. I received a confirmation email and soon my order was processed and ready to be shipped out. About five days later the phone still wasn't shipped. I contacted customer support asking what was going on. They said they need more time. Okay, I waited a few more days and still nothing! I called and was told they cancelled my order! I was upset so I said I didn't want to hear from them again. But yesterday I finally received the phone and now they are expecting me to pay for it! Horrible company!

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R
2:42 am

Groupon.com - purchased item not delivered within the stipulated time in fine print and their staff cannot seem to solve it

I purchased an item from Groupon on 23 Oct 2015 and in their fine print item will be delivered within 7 days from date of purchased. (note: not 7 working days). I started calling them on Nov 12 after seeing the fine print properly. Till to date, all I get is ridiculous replies via emails that it is with the courier service but the courier NEVER called me nor left ANY notice that they were trying to deliver the item. Also now stating "item been delayed cannot guarantee timely delivery"; also stated that the courier service tried calling me; and of course the easy way out is "full refund". They will NOT call the courier but rather expect us to call on their behalf.They are promoting and selling the items yet we have to do their work. I have encountered so many problems with Groupon yet I still support them BUT this is totally OUTRAGEOUS for such excuses in their reply. The last was a 'mystery gift" buy which was to be valued from RM49-RM189 but item item received was a file that I can purchase from a stationery shop! Seriously, Gruopon should be off the business world.

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R
7:02 am

Groupon.com - no one has delivered the seat

Good day

I would like to lodge a complaint against Groupon Gauteng. I placed and paid for an order: black and grey booster car seat on 27/07/2015. To date no one has contact me on the number provided to Groupon - 0824019568 and no one has delivered the seat to the Florida, Roodepoort address provided to them. I also gave the delivery company this number - 083 759 4032 - no contact made. I have been phoning the delivery company from Monday 24/08/2015 and delivery has been promised everyday - nothing delivered. I sent numerous emails - only a few responses initially from a Ridwa Manuel at Groupon and then nothing thereafter. I want my money refunded if they are not going to deliver and they should stop lying about making deliveries. My banking details are on the Groupon system.

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T
12:01 am

Groupon.com - refund of expired deal

Good day

How long will i still wait for my refund groupon. I am now going to take this further.

Please contact me with regards of the refund.

My email adres is [email protected]

Maybe you should do yourself a favour and go and read on hello peter all the complaints. There are 1919 records in the last 365 days. The link is http://hellopeter.com/search-reports?Country=south%20africa&pg=5&since=365&keyword=groupon

This is shame less really ... I will never buy from groupon ever again and i will get everone else on my path not to buy from groupon.

If you look closely, my hellp peter complaint is also there. I will complain now on every possible complaint driver.

Thank you

Thersia krugel
0746142056
0123122093 (W)

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T
11:14 am

Groupon.com - charged for items never purchased

I recently discovered that I was being charged for two Groupon purchases for restaurants I never heard of. I did not make the purchases but it seems that the Groupon App did make them. When I tried to have them cancelled the Groupon rep told me I could use them as gifts but that my money could not be refunded because I did not cancel within the three days allotted by Groupon. Since I never made the purchases I was not aware of any need to cancel them. Groupon appears to lack good customer relations and good business values.

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M
3:26 pm

Groupon.com - little or no charge

I purchased a couple orders of both the AA and AAA batteries from Groupon. I purchase them so I have back-ups when needed. Well, after a month I am to the realization that there was virtually little or no charge on the batteries when a new battery was needed. Groupon has a 14 day return policy which makes no sense at all. DO NOT BUY batteries from GROUPON. They are made in China and worthless as Pips on a Bull.

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R
11:29 am

Groupon.com - failed to deliver missing item from my online purchase

I bought a Samsonite Bag from Groupon Singapore. They only delivered 1 item but they kept on insisting they delivered 2 items. They told me to call Singpost, which is the courier. I did. Singpost advised that they only received 1 item of bag from the Groupon merchant.
I have been calling and emailing them but their customer service is the most unhelpful on earth.

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Update by Raquel Cabauatan
Aug 06, 2015 11:31 am

Correction, I bought 2 Samsonite bags from them

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J
Aug 13, 2015 4:10 pm

which samsonite bags did you buy? RED backpack?

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J
Aug 13, 2015 4:10 pm

when you bought the groupon and when you received them? I purchased 1 too and it was supposed to be delivered to me today but no delivery info has been provided to me at all.

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R
5:34 pm

Groupon.com - They items were defective because of the package

I ordered some stuff for my iPhone from the website www.groupongoods.com. I received the order and everything was ok. But when I opened the package, I noticed that all things were damaged, because the package was in good condition. I thought that the seller would change the order, but he refused and told me in rude and very unprofessional way. They ruined my day and it was completely inappropriate.

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M
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Groupon.com - poor product & customer service

Ordered a product and never got any shipping delivery confirmations and after a week (because the purchase info says it can take up to two weeks from stated delivery) I went to check on the items. Both stated that they were delivered a week earlier. Of course I never got the items. When I went through the process on the Groupon website to file a complaint I...

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G
10:22 am
Verified customer This complaint was posted by a verified customer. Learn more

Groupon.com - bait-and-switch

Ordered an ipad mini 2, 64gb verizon (mf087ll/a) from groupon - received a 1st generation ipad mini, 64gb (md542ll/a). they sent a stock message stating they're sorry and offered $5 in groupon bucks.

If I weren't at all savvy with technology, I might not realize it wasn't what I ordered, and can be had for over $150 less than what I paid.

Their response: "i'm very sorry for the trouble with your groupon goods purchase. this is never the experience we want you to have, and we're completely embarrassed by the mistake. we're doing everything we can to make sure this doesn't happen in the future. unfortunately, we're not equipped to resend the product you originally ordered, but we are happy to accept a return and issue you a full refund. if you would prefer to keep this product, you are more than welcome to do so as well."

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S
3:12 pm

Groupon.com - selling damaged unlocked iphone

I bought the iphone 5 at Groupon on Jan 3 and it arrived 2 weeks later, when I begin to use it, it broke down in a week. At first I thought that I might fix it, and take it to a repair shop and people there told me that they can't fix it since it's badly damaged. I was shocked because I never dropped it or fell it into water and it looks just like new. Then I went to the apple store trying to have it replaced, and the salesclerk told me they can't even replace it because it's not unlocked as they said, actually it's linked with another account which belongs to a Japanese!They can't do anything to the phone unless they find that Japanese woman. I have written to Groupon several times for a refund but they keep saying that purchases after 14 days can't be refunded. It really annoyed me because some problems can't be found at once, and they have the responsibility to make sure the items they sell are as good as they describe.Now I can't get the phone fixed and can't get it replaced either, I can't do anything to it even the people in Apple store can't do anything, and 310 dollars is a lot of money to me, I'm feeling really disappointed.Hope the problem will be solved!

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I
Jul 10, 2015 4:10 pm

I am in the same boat as you. I just found out that the phone is not unlocked. I contacted Groupon and they told me the same thing they told you about no refunds after 14 days. I wonder if there is a way to contact more people like us and then take action against Groupon.

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T
10:31 am
Verified customer This complaint was posted by a verified customer. Learn more

Groupon.com - no delivery 2 months down the line

Groupon promised to deliver my products today and i got nothing. I got the below email and then nothing happened. they didn't even bother to contact me and le me know of any changes! they really make me sick
Asheeqah Sampson (Groupon Customer Support - EMEA)
Feb 4, 07:13

Hi Tiisetso

I sincerely apologise for the delay regarding your delivery, they having manufacturing issues at factory.

You can either wait until 13 Feb for it and get a free multivitamin with it or we can refund you in full.

I am so sorry for the inconvenience this has caused you.

Kind Regards
Asheeqah

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I
6:20 am

Groupon.com - seller promised to help and provide refund, but still nothing changed

I ordered one item from the website www.groupongoods.com. I got it on time, but it was piece of crap. I contacted the customer services and explained my problem. The rep agreed to provide the refund. I returned the item, and the seller informed me that this process could take about 3-4 weeks. I patiently waited, but nothing changed and the seller didn’t communicate with me and didn’t provide any info. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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K
12:23 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Groupon.com - service

This is an official complaint:
Dear Groupon,

On 06.05.2014 i purchased Mother’s Day Mystery Gift for RM30 but until NOW 28 MAY 2014 i still get nothing! My delivery is not coming next day, nor the next, nor for the next three days after that. How frustrating!

On 20 May i wrote email to [email protected] asked about my tracking number. But they just replied on 26 May and say sorry for failing to deliver the item on time and also for not giving me any update. So i need to wait till next week because they forgot to delivery my purchase! How long should I wait for that item? I just completed one month bro! I already fed up and now I don't want to keep waiting for your item. I want to claim back my money as i am the victim. If no action were taken, I will proceed to report this case to Malaysian Tribunal without hesitate.

I am so disappointed with this and I REGRETTED purchasing this deal from Groupon.
You just show me your rubbish service. What a total waste of my precious time. Now I learned my lesson. Very good service usually comes at a price, not via Groupon!
Definitely won't waste my time again! Enough said!

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8:35 am
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Groupon.com - fraudulent charges

Got notice from Groupon my email was changed. I didn't do so, and on checking it was an email I never heard of. Fraudulent $1200 charge to my registered credit card for a gaming console followed. I was able to cancel it in time since the fraudster didn't change my password so I used the fraudulent email address to get into my account. I also changed the PW to a long random string. Groupon was then helpful in disabling the account and transferring my legitimate purchases to a new account.
Moral: pay close attention to emails about account changes you did not make. Also subscribe to credit cards that email you notices of every transaction immediately, and check them. If you are risk-averse, add a Lifelock subscription at the intermediate level that checks known identity sale web sites.

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E
Nov 08, 2018 4:10 pm

I own a business and Groupon has debited my account for thousands of dollars ... for a deal that was not even authorized! It’s some NEW DEAL... that Groupon decided to add! I Haven’t changed deals since 2015 now all of the sudden they added a deal that gives 30% cash back to customers?!
Please advise! If anyone knows about lawsuits...
I am feeling so upset. How can they get away with this?!

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S
9:56 am

Groupon.com - they steal, lie and provide nothing

I ordered some stuff from www.groupon.ae, but I haven’t received my order at all. I think that they are total frauds and steal money from customer. Also they didn’t provide emails address or phone number. So I have no possibility to contact them and return money. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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N
9:01 am
Verified customer This complaint was posted by a verified customer. Learn more
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Groupon.com - groupon deceives

We used the Groupon getaway for a hotel stay in Baltimore's inner harbor that was supposed to include taxes.Prior to arriving to the hotel we received a confirmation that indicated the total costs including tax. It was $21 less then we paid to Groupon. Upon checking out of the hotel we were billed for additional taxes ($34) . The issue was reporting to...

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S
8:08 pm
Verified customer This complaint was posted by a verified customer. Learn more

Groupon.com - www.photobookamerica.com

Other people on the web claim this company is really located in China. People have tried to find a physical address in the US, but have not been able to do so. I just read a page where a woman lost $250 of wedding photos with them. I purchased a Groupon. Groupon knows their history...lots of customer complaints all over Yelp ...but they will not admit it. Their groupon promised 100% satisfaction or your money back. All I finally got after three months of waiting is my groupon money back. The company still owes me $33 and will not deliver product, respond to many emails, and Groupon who claims to be able to contact them, will not get my money back. I will never do business with either business again and filed a BBB complaint against Groupon, since they are the only one with an address. Paypal noted that they also could not get my money back from this entity (not in this country). Beware Groupon, they do not screen these businesses and then don't make it right themselves. And, www.PhotobookAmerica.com
is not in America from what I have read on the web. They never sent me my product (3 months later), and never respond to e-mails. You will never see your money again!

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M
Aug 16, 2013 4:10 pm

Me Too! I went round and round with the BBB. The company (Photobook America) ignored the BBB in NY. Groupon would not contact the company to get my money back. They took postage and handing - over $30 and delivered nothing. I think it is a scam. I have seen posts on yelp too and here. I will file a complaint with the attorney general's office in each state. At least there will be record of this criminal activity.

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H
1:12 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Groupon.com - dining deals

I purchased a Groupon dining offer from a NYC restaurant. After several attempts to have a meal there, I gave up. Twice we drove into the city, which took over an hour (no one picked up the phone when we tried calling on our 2nd visit), the third time we called someone answered and said they were closed. I read on yelp this was a small restaurant, so I...

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N
11:21 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Groupon.com - deactivated my account for no reason

Groupon deactivated both my accounts for no reason!!! I have been a loyal customer for 4 years and have bought lots of Groupons. This is unacceptable treatment of their customers! My accounts had about 10 Groupons that I did not use yet.

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Phone number

1800 952 5210

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