Groupon.com

I'm not a user of groupon. I tried it a few times years ago but didn't have good experiences with the deals I purchased. The event tickets weren't as advertised, the metchandise was either subpar or very late in arriving, etc. And obtaining refunds were a nightmare and more than once i was not able to even get a refund but could use the purchase price towards something else with the same company.
So imagine my surprise when i found a charge for 4.99 on my credit card from groupon. I contacted them and stole to customer service online chat...WHAT A FRICKIN NIGHTMARE! He asked me to text him a screenshot of my bank statement. I don't think so. I have him all the information though... name, bank name, date, amount, and last four of my credit card. Said someone would get back to be. 3 days later i received email from him saying that he was unable to assist ne with out screenshot of my account statement or copy of it. Again thaty includes a lot of personal information which i am not comfortable sharing with someone, v especially someone i don't know and on line. So i went to ther bank. They showed me how to obtain a copy of jusy the one transaction which i then emailed back to him. He answered me stating that i had enrolled in a program called Groupon Select which was 4.99 a month for 6 months and was not eligible to be canceled during the first 6 months. Why would i sign up for a program with a company I don't buy from? I explained this to him. Again, I'll get back to you. So sorry he says, read tje contract. I asked him for a copy of this contract. I was told thaty he would consult with his supervisor. Today I get email from him saying thaty this is not a case of fraud because I was inquiring about charges for groun select and it was not able to be cancelled. No copy of my contract or proof of my signing up.
No wonder this company has such a bad complaint rate with BBB and consumer affairs! What a FRAUD company! Again this month they have charged my card the 4.99!

I went onto Groupon to book a hotel, there was only one option to book and I did the online chat to confirm that breakfast and dinner was included. I saved the chat and it shows the Groupon customer service rep say it was included so I booked it. Find out it's not included. Messaged Groupon chat again, and she confirms there is only 1 option so it's not like I didn't select the right option they are agreeing with me there was 1 option and that the 1st rep said it was included. Called to complain and nothing was done but a $50 voucher towards another Groupon. So I was scammed into getting this hotel being told breakfast and lunch was included and it wasn't. So now I have to pay an extra $200 out of pocket if i wanted to get the package that was told to me was included. This is extremely frustrating and misleading to the consumer. I use Groupon a lot and will not be using their services anymore due to this fraud.

I purchased a coupon from executive on the main. I have not received the coupon in my stuff it shows no purchase made. I have a copy of my master card statement showing it made on 8-1-18 $ 12.50 Please send a copy of coupon via e/mail or refund purchase amount. If no response I will dispute and receive refund this way. This will be my last purchase if I have to dispute sale again.

I spoke with Jithian S., a customer support representative, through your online messenger. I was looking for a refund for a service I was unable to use due to the merchants cancelations because of weather (sky diving experience). Jithian was of little help saying I was only eligible for Groupon credit in spite of my explaination that two of the same groupons had been refunded to two of the women I was jumping with over the past two days. She ended our chat. I later spoke to another representative who fulfilled my request once I provided confirmation of the cancelation. I wasn't even given that option with Jithian.

I purchased a groupon for flowers which I have done before with no problems before. But this time the code would not work. So I couldn't use it
So I emailed them and of course it takes 48 for them to get back to me. They finally did 3 days later of course they ask .e I'd I used the right code which I did
They said my refund would take 5 to 7 days
Well it's now 11 days and no refund. They have poor poor customer service you cant talk to anyone. I asked if I could talk to a manager not chat online they said I couldn't but they would email a manager and in 48 hours the manager will contact me. This is ridiculous
I am definitely done with groupon

I received a package from Groupon which I never ordered and when I looked at my purchase history saw another item that was ordered. Suspicious thing was that both items were non returnable and there were no receipts in my first package i received. hmmmm. I haven't received the second and when i chatted with the Groupon customer service rep to cancel the second order they never offered to cancel the order. They said they would look into and in the mean time they have deactivated my account. So that of course means I can't login to my account and quite possibly never hear from Groupon again regarding this issue. But i do have a screen shots, so [censored] them right.

Date: 6/28/2018
It is impossible to contact Groupon Customer Service. "Help" or "FAQ" takes you in circles upon circles. The site offers Chat & Email yet you can NEVER find it.

Groupon pushes "Help Wizard" on you. Forces you to go to "My Stuff" and select the order you have a question about. NOT EVERYONE HAS A QUESTION ABOUT AN ORDER. I haven't placed an order today!

GROUPON, you have a THRIVING BUSINESS. EVERY BUSINESS MUST OFFER CUSTOMER SERVICE. Stop being so CHEAP and hire support staff!
I clicked on "Email Us" and "Chat". NOTHING happened and this was during business hours. I invested about 30 minutes, from the office, trying to reach a human at Groupon in some form including internet search, etc. Total waste of 30 minutes.

"Help Wizard" should be called "HelpLESS Wizard."
Call the "Customer Service" #. A recording tells you to use "Help Wizard." HA!

HORRIBLE. No one to help. Simple question not answered.

I purchased a Groupon for Eyemart Express on June 21, 2018 to use for new eyeglasses on June 26, 2018. When the staff at Eyemart scanned the Groupon barcode it wouldn't "take" - it said there was a zero balance on it. Groupon has no phone number to call, so as I stood there at Eyemart I got on an online chat with Groupon. The person would not help me until I submitted a picture, front and back, of "the card". I explained that this was an online purchase with the barcode on my phone and they still said they could not help me unless I submitted a picture - never mind there was nothing to take a picture of! They ended up discontinuing the chat (basically, they hung up on me) so I asked for a call back on my phone.
The person who called me had very little command of the English language but I did manage to get that he wouldn't help me either until I submitted a picture of "the card". Then, the Eyemart people decided to call their corporate office to see if they could help. Here is what THEY found out: Groupon apparently gave me a barcode of an a Eyemart Groupon that had already been purchased on June 7, 2018 and had already been redeemed! Eyemart apologized and made it right! Groupon continued to email me after that, asking for the picture of "the card".

I made a $64.00 purchase for 2 hours of cleaning of my small 1200 sq. ft. condo 1 bedroom, 2 bath. on 6/14/18.

I scheduled the service for 6/18/18 between 8-10 a.m.

They first contacted me by arguing that 2 hours would not be enough time to clean my condo. I stated that it would. They then stated for me to tell them what to concentrate their efforts on what to clean.

They didn't confirm the date with me and switched the date to 6/25/18!

I couldn't use them on this date and attempted to cancel the groupon.

I was then told it was past the 3 day period of time to cancel this groupon.

So, thanks for nothing. They get $64.00 of my hard earned money.

HAVE THEY EVER HEARD OF DECEPTIVE TRADE PRACTICES ACT?

I wonder if others are complaining of this merchant tactic!

I give them a zero for nothing.

[protected]@gmail.com

Hello,

I've requested a refund as the program is horrible and it looks like the slides are different than slides shown on the Career Academy website and it should be the same training!. I'm not able to contact Groupon Customer Service and the only msg I got is:
''Important message about your Groupon with Career Academy (LearningGate)Questions about your Career Academy purchase? Please reach out directly to their CS team at [protected]@careeracademy.com // [protected] ex. 1. Thanks! ''.
And I was told by Career Academy that: ''For reimbursement inquiries related to Groupon purchases, please reach out to Groupon Customer Support and they will be able to assist you. We cannot process any refunds for Groupon purchases since the transaction was not made with us''.
So no one is able to do anything about it! However, the most annoying thing is that I'm not able to contact Groupon... it feels like there is no Customer Service at all!

I purchased an item from Groupon for $501.13
They immediately placed a hold on my bank account for the amount. This is normal.
Once the order was shipped, they re-billed me for the same amount, causing my account to drop below zero. This is not normal.
A chat with Groupon said that the original hold will be taken off 'in a few days'.
They explained that this is something they do for every transaction.
So make sure you have twice the amount in your bank if you plan on purchasing anything from Groupon. Personally, I wont be doing so anymore, they have lost my business.

I sent groupon an email regarding my $288 refund. They told me to please allow 24 to 48 hrs for them to provide me with representative who will help take care of the problem. It's been 3 days and still no response. I sent them another email and now they're telling me I'm passed the deadline to obtain my refund. They won't return my emails and they refuse to refund me.

Contacted Yuly B. Back and forth with emails and this person will not "listen". I purchased a compact king city view room with a tub and received a room with a shower. She tried to convince me I bought a room with a shower no I did not. The new offer on Groupon is with shower by not the one I purchased 3 weeks ago. I paid EXTRA for a room with a Jacuzzi tub. Yuly B needs to learn how to read and write english.

I paid for three massages at 2 different places and both places could not get me in and the one closed. Groupon refused to refund or credit my account. I also bought a membership with coupons and paid extra for the coupons and never recieved them and when I asked for refund on the coupon paid at least they refused as well. It is about $100 in those services I couldnt receive.

We ordered 2 cashbook savings books from Groupon for $18.00 each by mistake on 3-31-18. We canceled our ordered with them and ordered 2 books for $24.00 on 3-31-18 we finally received them on 4-11-18. We have contacted Groupon a number of times and have never got any results with them. We didn't have a phone number for them and they only talk to you by e-mail. I have tried everything that I know of.

Pam Sawyer
[protected]

I purchased a get away deal from groupon. The cost on my Visa was far larger than the bill they showed.
I called and was placed on hold for 25 minutes. Then told nothing could be done. The old bait and screw technique. Also putting people on prolonged hold trick. I told Annie C that her company was foolish and I would let people know on Social media about my experience. She sent this e-mail.

" Hello,

This ticket is being escalated to SET because:

Consumer Threats Against Groupon
* Customer mentioned Media/Legal/BBB action against Groupon:
- Customer's exact comments: "I'll make many people know in social media about this situation."

Makes one wonder who is making threats. Please avoid this company at all costs.

Every day I get a call from a call center from Groupon (usually a guy named Arvin)
He asks for an owner by name (who does not own the business anymore)

No matter what I do he wont stop calling me.
When I ask to be put on a do not call list he hangs up.
When I asked him politely how I could get them to stop calling me - he hangs up
When I asked to speak with a supervisor he said no, then hung up.

No what do we do?

I placed my order on 2-27-18. And purchased it with my debit card. My item cost $13.99 plus tax, the total was $19.94. I still haven't received my package order. I contacted the merchant 8 times. The person said it was departed on March 6, 2018 from USPS. My name is Tamiko Miller. 5404 Morgan ave apt 627. L.A., Ca. 90011. [protected]. [protected]@gmail.com

Groupon CustomerServices.
As advised by your online chat agent Pawel. M. I contacted ChiroMassageClinic and here below is copy of the conversation between me and merchant.
Frederick katende (myself)
I have contacted GroupOnCustomerServices and they want proof that I have not redeemed the vouchers. They want proof like an email from you to me indicating that I have not redeemed the vouchers. Thanks.
(Merchant ChiroMassage Clinic)
Sorry, that Will never happen..!

I am done on this matter..! Contact Groupon.