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Temu Reviews 1254

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12:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Temu - Its obvious by looking at the pictures my missing items could never have fit in that bag

So i've been purchasing from them for about a year and a half, have had some issues in the past was a little hassle but was resolved for the most part without to much sweat and tears, not even close to as good customer service as some other shopping sites we know and love but up till this point I guess you get what you pay for that was until yesterday when...

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12:00 am EST

Temu Mixed Bag of Experiences with Temu

As I delve into the reviews of Temu, it becomes evident that customer experiences vary widely. Some customers praise the platform for its affordable prices and decent quality products, citing quick deliveries and hassle-free returns. On the flip side, there are numerous complaints about delayed shipments, missing items, and poor customer service. It seems like a gamble when shopping on Temu, with some users finding great deals while others face frustrating challenges. If you decide to give Temu a try, proceed with caution and manage your expectations accordingly.

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4:38 pm EST
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Temu Opinion on TEMU

I'm very sorry to hear that some of you are having trouble with this company. I believe they have great products & after comparing similar items on other sites, I'm very happy with their prices. I was kind of curious about where this company is located after receiving my first order. If I had anything bad to say about this company, it would be that they need to disclose their location. I don't think that would keep people from ordering from them. As for customer service, I have no complaints. I received my second order from them today (4/1/23) only to find that they sent me the wrong order. I was initially upset but after spending over as half hour in the chat room, the issue was resolved and my account was credited immediately. The chat room person was very patient and once I told her I wanted to know exactly how was and when issue was going to get resolved she offered a refund and told me she mark my refund urgent and like I said it truly was. I did find the the chat room evasive at first but once she realized I wanted my specific questions answered meaning exactly how what and when she was more than helpful. Mistakes are made all the time but I truly believe that this company will resolve issues and I am very satisfied with how they handle my issue." I believe this company is reputable with good customer service and great products and prices.

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  1. Pros
    1. Diverse product range
    2. Competitive pricing
    3. User-friendly platform
    4. Regular promotions
    5. Reliable customer support
  1. Cons
    1. Long shipping times due to overseas suppliers.
    2. Inconsistent product quality and sizing.
    3. Limited customer service responsiveness.
    4. Potential customs and import fees for buyers.
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3:00 pm EST
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Temu Unbelievably Beautiful

My name is Debbie and this is my very first time shopping with Temu. I was skeptical when l first came across this website and wondered how can they afford to sell things so cheap, including jewelry, like rings,for instance, which l was interested in purchasing,when they look so beautiful in the pictures? I thought they must just make them look really good in the pictures somehow and then when you get the rings they are nothing more than poor quality,cheap cracker jack trinkets. But the more l read about Temu and the more l kept looking at the beautiful pictures l decided to order 6 rings and 2 pendants. I just received my order today from Temu and l was totally surprised and thoroughly delighted with my purchases. The rings far exceeded my expectations and are stunningly beautiful and of superior quality and even more beautiful than in the pictures. They do not look cheap at all, in fact, on the contrary,they look a lot like the real thing. The attention to detail on a lot of the rings and the sparkle of the stones is exquisite, enhancing their beauty and making them look real and expensive. I was blown away and will definitely tell others about Temu and hope to do more shopping with Temu myself soon. I am sure l will be getting lots of compliments on my new rings and the cute cat pendant l purchased too. Thank-you so much, l love all of them! I couldn't be happier.

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Temu Great company, take the chance

I am very pleased with Temu. I have purchased 188 items since Dec. 3rd with 8 orders. My first order was before Christmas and because I figured this was coming out of China I didnt expect it by Christmas. It came by the 17th. I have purchased mainly inexpensive stuff. Socks, artificial floral, hair pieces and accessories,Christmas stocking stuffers, household items, and some clothes and shoes. I was hesitant with my first order because I had never heard of them, but they had a Christmas projector light that I wanted for a good price, so I took the chance. I'm really glad I did. They can have really great prices, the shipping has been like any other store and I've been really happy with my purchases. You really need to READ the description. Sizes are in cm most of the time and not in inches so again READ the description. The clothes are probably out of China and run small. I'm 5'2" and 150 and bought a dress in xxl and it was still a little tight, but it really is pretty. I've bought a couple pairs of shoes and they run true. You should read the item reviews, some will have photos and you get get a better idea about what you're buying. I've been given 2 promo credits and received both with no problems. I have had no problems with Temu, I have been a little disappointed with some items, but it's because I didn't READ the description. Their artificial floral stuff is amazing, very realistic. Go ahead and try it, I don't think you'll be disappointed

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Temu Very surprised

I had read the bad reviews, and then there were a few good ones. So I looked and found so many reasonable priced items that I figured why the hell I will try them. My main items purchased were hair clips and dog clothes. The dog clothes were some of the exact ones on ebay and soo soo very much cheaper. One of the dog clothes I had just ordered from a lady on ebay and it arrived and was absolutely adorable. So when I found the exact picture of the item I had just bought for 11.00 and Temu had it for 1.88 I thought why not order more dog items and see. So I did and I am so very happy I did. I got 7 outfits for what would have cost me 70.00 or more on ebay or amazon. I paid 12.00. The hair clips are the big claw ones that you get at Walmart for 7 or 8 dollars. I gave 88 cents. Yes 88 cents. Some were in the dollar range. But they are well made and heavy claw clips. So I would say why not try a few of their items. I did and am happy I did. I can save so much money. You may wait a week or two for delivery but to save this much I will plan ahead for when I need the items and get them early. Until I have a bad experience which I don't really see happening as they update you daily of the progress of the shipment including when the items are on their flight to the US and then on to Jamica NY to the customs facility to then be transferred to USPS for delivery.Please try this. I did not do it on their app, I did it on the computer and have had no problems.

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Temu Good deals and ability to cancel items

I have got the warmest pajamas (blanket items and pajama sets) ever from TEMU, very important in the Upper Midwest U.S. I have also got a shawl that wasn't as depicted and accidentally ordered some items that weren't what I thought they were, but I was able to cancel the latter after discovering the Shop Reviews. If you click on the Shop icon (seller) under "Reviews," you can read many more reviews than are displayed under the item description. There is more time to cancel items on this site than usual, though there are sometimes limited refund options. Sometimes they will only give a partial refund and partial store credit, but if you do receive the item, one item per order can be returned for a full refund. Now, I always read the Shop Reviews before making a purchase, and I am generally satisfied with what I receive. I love that I can purchase a pet toy at an affordable price every time I make an order. My pampered cats are used to receiving treats and food in the mail, and are disappointed when I order clothes or other items and there is nothing in the package for them. When I had children at home, it was the same story. I have not bought cat toys in a while because most sites charge $7-15 for them, which is ridiculous! I wish every store had pet items for.40-$1.70 I could add to every order, like I do at TEMU. It doesn't take much to make them happy, but they even have pet tunnels, activity and mechanical toys for well under $10. Pets are family!

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Temu Addictive

I LOVE me some temu, Temu is where's it at, Get you some temu, download that app lol. I'm not going lie it's addictive, everytime you here that ding notification just wanna shop, Im up to my 4th or 5th order.

I seen complaints but Like any site you have to be realistic and use common sense look at shop reviews and customer reviews as they are not the same thing, each seller on temu is different not just one general person so the quality is going to varied.

Shipping -Theres multi shipping company they use, depending on product location could be in muliti places and your location is hows it's determined. Like most of my packages arrive early within 4-7 business days if postal delivery, other carriers have their own time frame so it could be 7-10 you need to look down at estimate delivery time they give you while ordering it tells you how long or order early so it can arrive on time they notify every step of the way. Don't buy stuff you need immediately.

Products- I don't care what nobody says if you spend a dollar or 2 don't be expecting high quality premium stuff all the time, its going break or work like a cost a dollar sometimes... No different discount stores it varies.
Everything I bought came exactly as pictured, quality varied depending on the seller for example I bought a cosmetic bag cost $10 it's amazing, came exactly as shown, no defects, brand new smell I like, perfect in size, nothing leaks out it's waterproof, fantastic.
I bought clothes sizing is tricky because you have measure yourself sometimes you can order a size down varied on item, Quality is great, cost me $10-15 dollars, wash up well without fading or tearing apart, didn't shrink in the dryer. Don't expect the exact pic as it's a copy of what the picture looks like but still great and colors are vibrant and bueatiful. I did buy some bottle stopper tops and can covers for.98 cent when I tell you they work amazing, I was like let's get it temu. Exactly as pictured, quality and all.

Pricing - pricing varied, typically low as.89 cent til 100s depending on product, they have deals all the time, no need to worry about that, always free shipping.

Overall I'm very pleased with temu, and will continue to support there business for very long long time.

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6:36 am EST
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Temu Buggy Coding Prevents New Registrations

Their website and app are poorly coded, because they will not recognise my perfectly valid email address as valid, which is preventing me from registering. When I try to contact them, they require me to sign in first, which I obviously can't do because I can't register - which is why I am trying to contact them! I tried reaching out on social media, explaining the problem, but all they do is tell me to contact support through the website, which I still can't do as they won't allow me to register a valid email address! Utterly hopeless.

Recommendation: Avoid. If they can't even code a simple registration form properly, god knows how poor their data security is.

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Kathy, Temu
Kathy, Temu
Boston, US
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Thank you for bringing this to our attention. While we appreciate your interest in our platform, it's important to note that our registration system is designed to accept standard email formats. The issue you're experiencing suggests your email address may not conform to common standards, which could pose security risks if accepted.

Our robust coding practices are in place to protect our users and maintain the integrity of our platform. Perhaps consider using a more conventional email address for registration. This would not only solve your current problem but also ensure smoother communication in the future.

Regarding your attempts to contact us, our support system is structured to prioritize registered users, ensuring efficient resource allocation. This is a standard practice across many online platforms.

We assure you that our data security measures are far more sophisticated than a simple registration form. Your hasty conclusion about our overall security based on this single interaction is unwarranted and misinformed.

If you have any other issues that need to be resolved, please visit our website Temu.com and select the live chat option. Thank you.

Kathy, Tier 3 Support

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9:53 am EST
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Temu Scammers and phishers

DO NOT USE THIS SITE. THEY STEAL CREDIT CARD and personal info.

After already charging my card, I could see the charge on my Wells Fargo account, these crooks try to get you to send them a statement. I actually did send them a statement with my financial info redacted and they wanted more. I tried working with them but they insist on recieving a statement with personal financial info on it. I hope the authorites take them down soon before more people are hurt. I intend to report them to several federal and state agencies.

Recommendation: DO NOT USE, Temu is "to good to be true'"

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Will Se
US
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DO NOT EXPECT HELP FOR ISSUES!

Interesting that the only customer service help is a response to a complaint many months later and just a pathetic bot bs response.

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Will Se
US
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Everything I said was true. No one has ever asked me for a credit card statement before. Don't be fooled by these crooks.

Kathy, Temu
Kathy, Temu
Boston, US
Verified customer This complaint was posted by a verified customer. Learn more

We take all customer concerns seriously, but your accusation is entirely unfounded. Our secure payment system processes thousands of transactions daily without issue. The additional verification we requested is a standard security measure to protect both our customers and our business from fraudulent activities.

Your reluctance to provide the necessary documentation raises questions about the validity of your claim. It's crucial to understand that we cannot process refunds or investigate charges without proper verification. This is for your protection as much as ours.

Your threat to report us to authorities is unnecessary and misguided. We operate in full compliance with all relevant laws and regulations. Perhaps a more constructive approach would be to carefully review your own actions and the information you've provided to ensure its accuracy.

If you have any other issues that need to be solved, please visit our website Temu.com and select the live chat option. Thank you.

Kathy, Tier 3 Support

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9:54 am EDT
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Temu Company policy

I order some items from temu,they supposed to be delivered at 9th to 19th ..next day i got text from evri as their delivery partner they are delivering my products today ,i was waiting whole day they did not deliver aben they put picture of my area and said I’m not home.they didn’t even enterd my building.after next 4 days same they text me morning thet r delivering my products but end of the day cancel it,after that i contacted evri they said they losy my item i should contact with temu,i continued contact with them wjth live agent as they don’t have phone call service,everyone ignore me about my products and wasting my time,telling me refund after 19th.they don’t want to u ndersstand anything

Recommendation: Pls avoid scump conpany

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chuck yang
boston, US
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Hello Emdad Saki, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please reach out to me directly at Layton.wang@temu.com or message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Layton.

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Temu OK, change of experience

So I posted a prior review of how they bait and switch with coupons, offers... and when you have a very favorable order, they use "piggyship" independent drivers that conveniently "lose" the order. I got a prompt refund and was lied to that the products were no longer available. I tried calling this Piggyship company at the number given: it goes to a dead line on verizon and immediately to VM at all hours from a landline. Well, turns out, if you find Piggyship's email and send them instructions on how to direct their independent drivers, the order will arrive. So, 4 stars ultimately but one star off for the hassle of writing Temu, piggyship, etc.

Recommendation: Problems with delivery, EMAIL, DO NOT CALL, them.

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Update by Pain Dudester

This is an update of my prior review

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Temu Bait and switch, scammy heavy marketing

Ordered a few items with good delivery and about 75% decent quality especially relative to price. I decided to use some of their coupons to order more. The package was to be delivered by PiggyShip. Well, they claimed they 'couldn't access' my house, after several Temu deliveries went without a problem. I called the shipper's number... it's not real. Verizon can't connect 90% of the time and if you call on a land line, it goes right to a generic voicemail. I contacted Temu, I requested a re-order, but they said the items were no longer available. Outright lie: I checked at that moment they told me and all were in stock... but at much higher prices and with my coupons expired. NOW I understand their business model: bait and switch. App deleted.

Recommendation: Stay. Away.

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Update by Dudesteriffic

Yup, they be scammy

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Kathy, Temu
Kathy, Temu
Boston, US
Verified customer This complaint was posted by a verified customer. Learn more

Dear Customer,

It's unfortunate that you encountered issues with PiggyShip, but it seems like your expectations were a bit misaligned. If you had checked your access situation or tried different methods of contact earlier, you might have avoided this frustration. Also, as you've noted, the problem was ultimately resolved, which makes your original complaint seem a bit exaggerated. Perhaps a little patience next time would save everyone time and energy.

If you have any other issues that need to be solved, please visit our website Temu.com and select the live chat option. Thank you.

Kathy, Tier 3 Support
kathyt3@temu.com

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Vegasdude32
US
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So, yes. They are incredibly responsive through their app. Temu is not like Aliexpress where when you buy something and find it's a Chinese scam, they got your money and they don't care. Temu actually seems to care, at least for now in their early stages of growth. We'll see how they are when they get to be as big as Amazon. For now, they promptly responded when I began using their chat function and they promptly refunded me the order. Further, they contacted the shipper who "magically" found the order and just as magically discovered how to deliver to my house (like all the prior deliveries did without a problem). The order arrived... I had both a refund and the order. SO: I tried to pay Temu. Temu had no way for me to pay them unless I ordered more stuff... so they would rather give me a free order and have me order more stuff than let me simply pay them what I owed. Yes, I ordered more stuff.

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chuck yang
boston, US
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Dear customer,

First and foremost, I'd like to express our heartfelt apologies for the delivery and product quality issues you encountered in your initial orders. We always strive to provide high-quality products at affordable prices and efficient delivery services. It's disheartening to hear that you had a less-than-satisfactory experience in this regard.Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Layton

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Pain Dudester
US
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SEE UPDATED REVIEW: I changed it to 4 stars. It was annoying to resolve it, but I did. One star off for having more hassle than I wanted.

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Temu Temu Review: Unreliable Coupon Policy and Poor Customer Service

Temu is a website that I recently used to make a purchase. I had a coupon for $30 off my next purchase, which I received after making a prior sale over $180. The coupon stated that all I had to do was spend $30.01 to redeem it. However, when I tried to place an order for $34, Temu refused to accept it because they required at least $40 to ship. I had to add a $24 item to my cart to bring the total over $50, which violated the terms of the coupon.

When I received my order, I found that some of the items were damaged or the wrong size. I tried to return them, but Temu's system automatically deducted a percentage of the coupon value from the total refund amount. This was not fair, as the terms of the coupon stated that it was a refund of cash, not a discount. Even though I had exceeded the terms of the coupon, Temu was not honoring it appropriately.

To make matters worse, when I tried to get a refund, Temu held back as much as 50% of the refund amount. This is a clear case of consumer fraud, and I was very disappointed with the customer service. I had to wait a long time on hold for no help.

Overall, I would not recommend using Temu. They do not honor their coupons appropriately, and their customer service is not helpful. If you are looking for a reliable online retailer, I suggest looking elsewhere.

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chuck yang
boston, US
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Dear Customer,

I apologize for the inconvenience and frustration you experienced with your recent purchase on Temu. We deeply regret any misunderstanding or dissatisfaction caused by our coupon policy and customer service. Please allow me to address your concerns and offer my sincerest apologies.

Thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review

I am also sorry to hear that some of the items you received were damaged or incorrect. This falls below the standard of quality we strive to maintain, and we apologize for the inconvenience caused. if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.

Regarding the issue you faced with the refund deductions, I apologize for the confusion and frustration it caused. Our intention is to provide fair and transparent refund processes. If you wouldn't mind sending your order ID and a screenshot of your review details to me at https://share.temu.com/AHyNhQvNXVA, I would be happy to look into this issue for you right away

We deeply regret that your experience with our customer service was unsatisfactory. We apologize for the long wait times and lack of assistance you encountered. Our customer support team aims to provide prompt and helpful service to all our customers, and I apologize for the lapse in meeting your expectations. We will address this internally and take steps to improve our customer service responsiveness and efficiency.

Your feedback is valuable to us, and we appreciate your honesty in sharing your experience. We apologize once again for any inconvenience caused and any negative impression of our platform. We are committed to learning from this situation and making the necessary improvements to enhance the overall customer experience on Temu.

If there is anything else we can assist you with or if you require further clarification or resolution, please do not hesitate to contact our customer service team. We are dedicated to resolving this matter to your satisfaction and restoring your faith in our platform.

Thank you for bringing these concerns to our attention, and we apologize for any disappointment caused. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Sincerely,

Layton.wang

Temu Customer Service

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Temu Temu Review: A Promising New Online Shopping Platform with Room for Improvement

I recently stumbled upon Temu, a brand new company according to Google. I must say, I was pleasantly surprised by their services. In comparison to other popular online shopping platforms such as Wish, Ali Express, and eBay, Temu stands out because they ship out immediately. This is a huge plus point as no one wants to wait months for their order to arrive. They also offer free shipping, which is a great bonus.

However, there are a few areas where Temu could improve. Firstly, they do not have a "save for later" list. This can be a hassle for customers who are interested in purchasing items under a certain price point and want to load up their carts for maximum sales. A "save for later" list would be a great addition as people tend to forget and are busy with their daily lives. Additionally, a "favorites" list would be helpful for customers who really like a particular item. This would help sellers to keep track of what people like and ensure that the item remains in stock.

One of the biggest advantages of Temu is that they use USPS for shipping. This is great news as many people dislike FedEx and UPS as they tend to be slow. However, Temu needs to ditch their shipping partner as it is slowing down deliveries. People are on a shopping spree and want their stuff as soon as possible. If too many days go by, they start to get annoyed and wonder where their order is. Therefore, it is important for Temu to ensure that their deliveries are prompt and efficient.

Another area where Temu could improve is by listing the ingredients of their cosmetics, especially powders. Many people do not want talc in their eye shadows and face powders. As a consumer, I would not buy any of these items unless I can see what's in it. Therefore, it is important for sellers to list the ingredients of their products.

Overall, I am impressed with Temu and I am rooting for them. However, I recently faced an issue where my packages were sitting with their shipping partners for several days with no movement. Despite repeated requests to contact their shipping partners to have my packages handed off to USPS, there was no response. They did offer me a credit if my packages were delivered late, but I would prefer a refund instead. Additionally, their customer service is lacking and their attitude is poor and unhelpful. Another downside is their $10 order minimum. Despite these issues, refunds are easy to obtain.

In conclusion, Temu has a lot of potential and if they listen to what consumers want, they will keep coming back and buying. If they can do better than Wish, Ali Express, and eBay, they will come out on top.

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chuck yang
boston, US
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Dear Customer,

Thank you for sharing your feedback and experience with Temu. We appreciate your positive remarks regarding our prompt shipping services and free shipping offer. We are glad to hear that you found these aspects to be valuable and convenient.

We understand your suggestions for improvement and acknowledge the importance of a "save for later" list and a "favorites" list. We apologize for any inconvenience caused by the absence of these features. We will take your feedback into consideration as we work on enhancing our platform to provide a better shopping experience for our customers.

Regarding our shipping partners, we apologize for any delays you experienced with your recent packages. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience.

We also recognize the significance of providing detailed ingredient information, particularly for cosmetics products. We apologize for any inconvenience caused by the lack of ingredient listings. We will work closely with our sellers to emphasize the importance of providing accurate and comprehensive product information to meet the needs and preferences of our valued customers.

We are sorry to hear about the issue you faced with your recent packages being delayed and the lack of response from our shipping partners. We apologize for any inconvenience caused and understand your preference for a refund rather than a credit. We will take your feedback into account as we review and improve our policies and procedures regarding late deliveries and customer support. We aim to provide more efficient and helpful assistance to our customers in such situations.

Your feedback is invaluable to us as we strive to improve our services and meet the expectations of our customers. We appreciate your support and your willingness to root for Temu. We are committed to continuously enhancing our platform and delivering an exceptional shopping experience.

Dear Customer,

Thank you for sharing your feedback and experience with Temu. We appreciate your positive remarks regarding our prompt shipping services and free shipping offer. We are glad to hear that you found these aspects to be valuable and convenient.

We understand your suggestions for improvement and acknowledge the importance of a "save for later" list and a "favorites" list. We apologize for any inconvenience caused by the absence of these features. We will take your feedback into consideration as we work on enhancing our platform to provide a better shopping experience for our customers.

Regarding our shipping partners, we apologize for any delays you experienced with your recent packages. We understand the frustration caused by slow deliveries, and we are actively working to ensure prompt and efficient shipping. We appreciate your patience and understanding in this matter.

We also recognize the significance of providing detailed ingredient information, particularly for cosmetics products. We apologize for any inconvenience caused by the lack of ingredient listings. We will work closely with our sellers to emphasize the importance of providing accurate and comprehensive product information to meet the needs and preferences of our valued customers.

We are sorry to hear about the issue you faced with your recent packages being delayed and the lack of response from our shipping partners. We apologize for any inconvenience caused and understand your preference for a refund rather than a credit. We will take your feedback into account as we review and improve our policies and procedures regarding late deliveries and customer support. We aim to provide more efficient and helpful assistance to our customers in such situations.

Your feedback is invaluable to us as we strive to improve our services and meet the expectations of our customers. We appreciate your support and your willingness to root for Temu. We are committed to continuously enhancing our platform and delivering an exceptional shopping experience.

If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact our customer support team. We sincerely apologize for any inconvenience caused and thank you for your valuable feedback.

Best regards,

Layton.wang

Temu Customer Service

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Temu Temu Review: Pleasantly Surprised with Quality and Delivery Time

I recently made a purchase from Temu and I must say, I was pleasantly surprised with my experience. I ordered a variety of items including two happy faced novelty plant pots, two soft gnome kitchen themed decor pieces, and a pair of embroidered slingback sandals. When I received my package, I was pleased to find that everything was well packaged and arrived in perfect condition.

The plant pots were smaller than what I had initially thought, but I made sure to read the full item description and carefully examine all of the pictures provided. One of the pictures included measurements, so I was not surprised by their size. Despite their smaller size, they were absolutely adorable and exactly what I expected.

The gnome decorations were super cute and seemed to be well made. The quality of the stitching and materials was very good and there were no rips, tears, or soiling. The shoes were absolutely beautiful and the embroidery was well done without any loose threads or mis-stitching. They fit well and were comfortable to wear. The only downside was the slingback faux leather strap, which felt a bit flimsy. However, upon closer examination, it appeared that it could be replaced fairly easily if needed.

Overall, I was very pleased with the quality of my purchase. I have shopped at several different overseas sites in the past and have received the wrong items, poor quality items, or items that simply never showed up. However, with Temu, I received my package after only 5 business days, which was a pleasant surprise. I will definitely be willing to order from Temu again in the future.

One thing to keep in mind when shopping at Temu is to carefully read the product descriptions and look at all of the pictures provided. Don't assume any details that aren't written and make sure to check the sizing guides and reviews as well. Setting your expectations with clear product descriptions is super important. With reasonable prices and good quality products, Temu is definitely worth checking out. Happy shopping!

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Temu Temu Review: Good Products at Great Prices, But Watch Out for Third Party Apps and Slow Shipping

Me and my daughter have ordered from Temu a few times now and we've had some good experiences and some not so good ones. Let me start with the good. I got a vegetable chopper that works just like they said it would. I have trouble putting on my socks and shoes, so I ordered some inexpensive items from Temu that help me out and they work great. Definitely worth the money. I also got a device that connects my phone to my car's Android Auto wirelessly. It looks just like one I saw on Amazon, but it was less than half the price. I was pleasantly surprised that it works even better than I expected. I love it!
Now for the not so good. I bought a smart watch for $11 and, well, you get what you pay for. It has some nice features, but it answers phone calls even when I don't want it to. The only way to stop it is to completely disable the feature. I went back to using my Amazfit watch, but I did love the metallic watch band that came with the Temu watch. So I guess it was worth it for that purpose. But don't buy the watch itself, it's poor quality. And when I was setting up the watch app, there was an option to increase the watch's functions through a third party software. But when I entered my debit/credit card info to verify my registration, I ended up with charges for dating or escort services on both my cards! The third party app tried to scam me! I had to cancel both cards and order new ones, which was a hassle. Temu should really check to make sure the third party apps they offer are trustworthy. Don't make my mistake, never use your card info to register for anything!
My daughter ordered a beautiful shirt, but it was much smaller than she expected. She wears an American 5X and was expecting a shirt that size to fit. It must be Asian 5X, which is much smaller. She would have returned it for a refund, but it happened to fit my wife, so they were both happy in the end. But my daughter now knows she can't trust Temu's sizes to fit her, regardless of their claims that sizes listed are for the American consumer. After her experience, I would think twice about ordering clothes or shoes from Temu. Luckily, I don't use Temu for those items.
Lastly, shipping can take a while. Don't order from Temu if you need things quickly. We've gotten everything we ordered within the time frame they promised, and they haven't sent us any incorrect items. But it can take weeks, whereas Amazon or Walmart usually deliver within a week. If items are coming from China, I guess it's normal for it to take that long. Just don't expect speedy delivery.
Overall, I'm happy with Temu, believe it or not. They have some good products at great prices, but there are some things to watch out for. Just be careful with third party apps and don't expect speedy shipping.

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Temu Temu Review: Lightning Deals, Price Adjustments, and Glue Galore!

Hey there, I want to talk to all the angry reviewers out there who only ordered once from Temu and didn't have a perfect experience. Look, I get it. You found an amazing deal on a bunch of stuff, probably 1/10th the price of Amazon and even cheaper than Walmart. And you assumed that, like Amazon, you would get your stuff in a week tops. But that's just not how it works.

Most of Temu's inventory is direct from manufacturers in China, so it has to go through customs and inspections. That's why they ship it in soft plastic bags instead of boxes. It's cheaper and China has different rules about sending packages to the US without inspecting every item first. So, there are delays.

But, I've personally made 3 or 4 large orders and I love the lightning deals. They've arrived quickly, on average, and one even split into 3 separate orders due to the contents of different natures. But, I had another order beat that split one by a week. I got the $5 off and it was no big deal.

If they don't refund your money, make sure you haven't let the time expire. And, besides the lightning deals and credits and dollars off already bargain prices, they offer price adjustments for anything you buy that goes cheaper in 30 days or less. Lots of stores do this, but they don't have it built into the receipt. Just click refund or adjustment and they scan everything so you don't have to.

I just got a $20 refund from my last order just in price adjustments and it was over 30 days since I ordered, so they must go by the day delivered. That's a score!

Also, on the same order, one of my wifi repeaters decided it was done with my on-again, off-again internet relationship with my main modem and refused to connect. So, I requested a return and they refunded the money and then told me to keep the thing. That's great because I have no way to get to the UPS store without bribing my landlady for a ride.

For the money spent on any given thing, I would say it's totally worth it. I'm getting tools, clothes, makeup, adhesives, tape, etc. Speaking of sticky things, the Kafatur AB metal weld glue is 100% amazing and exactly as advertised. I am so in love with all the glue products from Kafatur.

My only complaint is that they blow up the picture so much that I really have to pay attention to the measurements. I got these LED lights for my RV and they will work, but they are just 1/2 the size I expected. But again, that's on me.

My advice is to not hold it against them for getting slammed with new business, running out of stock, and hitting delays in shipping. I would bet every single thing you ordered was inspected by hand. And if they are dodgy about why your order was delayed or refunded, maybe you ordered something their security at customs decided not to send to America. And why would Temu want anyone knowing that can happen?

Anyway, that's my $9.99 opinion. I'm going to go play with my diamond drill bits that go through cinder blocks like butter and browse for other things that I didn't know existed and now must have in my life.

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Temu Terrible experience with temu: non-deliveries, no customer support, and child labor allegations

I had a terrible experience with Temu. I ordered some products from their website, but I never received them. They split my package into three, and all three were tracked as delivered, but I never received them. I work from home, and so do my neighbors, so we would have noticed if three packages were delivered to our small building. I tried to contact Speedx, the courier, but they never answered my calls or returned my messages. I left 63 messages, but no one ever got back to me.

I also had trouble contacting Temu. They have non-deliverable email addresses on their website and in their emails to me. I tested each one and finally found one that worked. I sent 74 emails asking for a refund or the products, but I never got a response. I ordered more than three months ago, and I still haven't received anything.

Recently, I received an email from a "Temu rep" saying that the packages were delivered and they could only give me $8 back. They also said it would take 12-15 weeks for the refund to go through. I couldn't believe it. I tried to find a Speedx office, but I couldn't find one. I also couldn't get a rep to talk to me. The "Temu rep" said that no one had received my emails, but they were still going to refund me $8. It didn't make any sense.

I'm so frustrated with Temu. They're just out for your money and don't care about their customers. They have no customer support lines, and their store is run by a courier that steals their clients' goods and lies about deliveries. One of the couriers even left my package at the wrong address and claimed it was delivered. It's ridiculous.

Dealing with this order has cost me so much time and money. It's given me a headache that won't go away, and it's affected my mental health. I'm always on edge, thinking that I hear a delivery truck or someone coming towards me with my packages. It's made me irritable all the time, and I hate being taken advantage of.

To make matters worse, I just read an article that says Temu supports child labor and that the products are made in hot, unsafe conditions by young children who work 12-16 hour days for pennies. It's disgusting. I feel like a fool for shopping at Temu, and I'm angry that there are no laws protecting us from companies like this.

Overall, my experience with Temu was terrible. I wouldn't recommend them to anyone.

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chuck yang
boston, US
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Dear Customer,

We are deeply sorry for the terrible experience you had with Temu. We apologize for the inconvenience, frustration, and distress caused by the issues you encountered throughout your order process. Please accept our sincere apologies for falling short of your expectations.

We understand your frustration regarding the non-delivery of your packages, despite them being tracked as delivered. We apologize for any confusion or inconvenience caused by the split package and the lack of received items. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.

We understand your disappointment with the recent email from a "Temu rep" offering only an $8 refund and a lengthy 12-15 week processing time. We apologize for any confusion or dissatisfaction caused by this response. We understand that the resolution provided did not meet your expectations, and we sincerely apologize for any frustration caused by this situation.

We deeply regret the significant time and money you have invested in dealing with this order issue. We apologize for the negative impact it has had on your mental health and well-being. It is truly disheartening to hear that our service has contributed to your stress and irritability. We assure you that we take these matters seriously and are actively working to improve our customer support and order fulfillment processes.

Regarding the disturbing information you came across about Temu supporting child labor and unsafe working conditions, we assure you that we take these allegations seriously. We are committed to upholding ethical practices and ensuring the well-being of workers involved in our supply chain. We will investigate these claims thoroughly and take appropriate actions to address any issues.

We deeply regret the overall terrible experience you had with Temu. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to reach out to our customer support team. We genuinely appreciate your understanding and patience throughout this process.

Sincerely,

Layton.wang

Temu Customer Service

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Temu Temu Review: Buyer Beware - Scamming and Poor Quality Products

Temu is a website that is similar to Wish, but unfortunately, it is not a good one. There are a few good things, but most of the items are just plain bad. If you are planning to buy something expensive, you better hope that you use PayPal, or else it will be hard to get a refund. I learned this the hard way. I mostly ordered little trinkets like jewelry, and most of the gold jewelry looked horrible with an orange color to it and a plastic feel like most fake gold necklaces. I should have known better, but it's like it's such a good deal and it's so tempting. It does add up though, and not all the jewelry is bad. Rings are usually good.

I had a bad experience with the more expensive items that I ordered. They were not expensive per se, but they are expensive for their site. I ordered 3 muscle massagers and a light saber. They were in two different orders to take advantage of the first-time customer promotional coupons. I do this all the time where I sign up with another email to get promotional coupons. I think a lot of people do this, and I don't think there is any shame in doing this because it is not illegal to do, and there are not even any terms against doing this.

The three muscle massagers came out to about $40 for all three of them, and I didn't get any of them. The bag dimensions on the website said it would be 19" x 15", and when the bag came, I knew that there was no way that they were in there. The bag that came was about 6" x 5", and it did contain the other items I ordered, which were all pretty bad as well. The ones I was looking forward to the most were the muscle massagers as I planned on putting one in my car, one in my office, and one at home. If you know these typically cost over $50 each on Amazon, and most of them are made with the same internal components, so I knew that these are all made in China, and I knew that I had gotten a good deal, and I was really looking forward to it. So those didn't come.

I spoke to Temu on their site, and they transferred me from person to person. Nobody ever apologized to me, and they said the supervisor would get back to me in 48 hours, which never happened. I mean, there's no excuse for that. If you don't plan to send somebody their items, you refund them right away. There's just no excuse. That is just flat out scamming. It is stealing, and if it were up to me, I'd have people like this charged. Even though it would be something minor like petty theft, which is a misdemeanor in most areas, it would still teach them a lesson so they stop doing this to people because these people don't just do this to me. They do it to a lot of people, and a lot of people don't make a big deal about it!

Then I had the light saber on another order, which was something like $35. I have one already, and my nephew really loves it, so I thought I would get another one for him, but that wasn't the case. I'm just gonna end it with that and thankfully say that I got my money back through PayPal. But I will never order from this company again. And I would suggest you guys follow my lead, especially on bigger, more expensive items because I don't think you're gonna get them if you order them.

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chuck yang
boston, US
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Dear Customer,

We sincerely apologize for the negative experience you had with our platform, Temu. We deeply regret any inconvenience and frustration caused by the issues you encountered, including scams and poor quality products. Please accept our heartfelt apologies for falling short of your expectations.

We understand your disappointment regarding the quality of the items you purchased, which did not meet your expectations. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos

We understand your frustration with the customer support experience you had. We apologize for the lack of proper assistance, delays in response, and the failure to resolve your issue promptly. We are taking immediate measures to address these shortcomings and provide better support to our valued customers.

Once again, we apologize for the negative experience you had and any inconvenience caused. We value your feedback, as it helps us identify areas for improvement and deliver a better shopping experience. If there is anything else we can do to assist you or address any outstanding concerns, please do not hesitate to reach out to our customer support team.

Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.

Sincerely,

Layton.wang

Temu Customer Service

Temu Complaints 143

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1:05 pm EDT
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PO-211-[protected] Wrong lengths were sent. The order was for a 26, 24, 20 and 18 inch wigs. Temu sent (2) 26 and (2) 20. They double shipped these by mistake instead of the 24 and 18. I sent the wigs back with their original packaging and a note explaining what was wrong. Temu denied return. I am due my refund of $109.20 PO-211-[protected]...

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Ordered 6 items from temu had a message to say been delivered no one had knocked on my door so I checked my premises safe place nothing went on tracking pic shows wrong door wrong street Red arrow shows where my item has been delivered to and clearly shows it's not my address. Complained to temu who insist it's the correct address I've sent them proof of...

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Temu Customer services

Refusing refunds and demanding returns of product which I explained were a gift sent to another country and they were very unhappy so binned the products. I explained Al this but still refused. Refund . Never had to send products back before to get a refund. They just say that's it's company policy ect but that's not a excuse for rubbish quality goods or poor customer service. They won't even a knowledge my complaints anymore and they wonder why they are being investigated. I just want a refund but they keep refusing and try t bribe with vouchers.

Claimed loss: 57.97

Desired outcome: Want my money back no vouchers as will never use again.

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A. Ondricka
Sep 10, 2024 3:02 am EDT
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Temu's really playing the refund dodgeball game, huh? Refusing to acknowledge complaints and tossing vouchers instead of addressing the real issue is a great way to lose customers fast. Maybe they should spend less time on policy excuses and more on fixing their product quality.

Is Temu Legit?

Temu earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Temu to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Temu is known for their high standards and safety. If you're thinking about dealing with Temu, it's wise to check how they handle complaints.

Temu has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Temu has claimed the domain name for temu.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Temu.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Temu.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Temu and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Temu.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Temu has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 143 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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5:27 pm EDT
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Temu Item 5039619227 or light in the box

My credit card statement shows that I purchased the above noted item through Temu on 8/8/2024 with a cost of $61.25. I did not order this item. I believe it may be part of a credit card scam connected with Temu. I did order another (cheaper) item from the Temu on the same date but it has not yet been shipped, perhaps because it is involved in the scam.

I am requesting a refund of $61.25

Thank you,
Gail Sterling
e-mail [protected]@verizon.net
phone [protected]

Claimed loss: $61.25

Desired outcome: refund of $61.25

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I purchased bulk cups (AU) for the first time on your site, but for some reason I never received any correspondence from TEMU, apart from the Australia Post shipping notification from the AUSPOST app telling me that it was on its way, and when it was delivered. I have the Items, so no complaint there. I have tried all online methods of receiving a tax...

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I put a $23 tile in cart from only supplier that offers it. I received a 1 item @ 90% off, the page that opened showed my tile at less than $2 but‘ sold out’, it was not sold out,11 remained. Since I am a good customer and have spent/ planned to spend $9000 +/- remodeling 2 homes, I contacted customer service and eventually to Brana. She lied several time...

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I made an order with Temu and few weeks later checked the tracking on Tuesday 9july Royal Mail had marked it delivered and uploaded someone else’s porch for proof. Since Tuesday I’ve been contacting Temu everyday to try get a refund. I’ve uploaded Royal Mail delivered picture aswell as my porch which are completely different as proof it’s not my home. The...

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Temu Online shopping

I have provided proof of damaged items and I was asking for a refund without return as it would make it easier for me as I'm disabled, it states in the terms and conditions that not all items need to be returned but they arnt willing to help me and keep saying I need to return the items when I know for a fact they dont need to be they arnt willing to work with me, there is no reason for them to make things so difficult for me and I have had enough now I just want someone to help me

Desired outcome: Credit refund without returning

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K. Will
Jun 25, 2024 4:35 am EDT
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Escalate your complaint to a higher level within the company, demanding they honor their terms and conditions. Make your case clear and assertive, emphasizing your disability and their obligation to provide reasonable accommodations. Don't back down until you get the resolution you deserve.

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Charlieriaboyd
Cambridgeshire, GB
Jun 25, 2024 9:16 am EDT
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Replying to comment of K. Will

I have tried that and they just keep fobbing me off, they won't let it get past a certain level I opened a ticket and everything and they just keep repeating themselves like robots over and over and now I'm running out of options 😔

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Temu 1pc waterproof large leaf jacquard sofa cover, couch cover,

Order ID: PO-012-[protected], Greetings, the package arrived 5 May, the packet was opened 17 May and the product above was not in the package, but all other items were in the package.

The reason why I'm writing now is that this item was required for our holiday home and we only went there on the19 May.

I still need this item, so can you please send it to me

Regards

Anthony Nigro

Claimed loss: I would like another set sent to me

Desired outcome: to supply the item

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12:56 pm EDT
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Temu Delivery delay and driver not answering calls

Temu tracking number JTE300143356641
It was supposed to deliver between 3 to 7 May.
Frequently I tried to call the driver, but he wasn't answering my calls.
Today I called J & T Express and informed them the same.
But still I didn't receive the delivery today.
Now it is scheduled for tomorrow.
Kindly do the needful and update me ASAP.
Hope I will get late delivery fee also.
Thanks Shilda Paulson
[protected]

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L. Parisian
May 09, 2024 6:02 am EDT
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Hey Shilda, make sure to keep in touch with J & T Express to stay updated on your package’s status. If there’s another delay, ask them about compensation for the late delivery. Keep records of all your calls and communications with them. This could be useful if you need to escalate the matter.

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Shilda
Dubai, AE
May 09, 2024 12:10 pm EDT
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Dear team

I just got the delivery

It’s quite disappointing to read your reply as I placed the order with Temu and it’s your responsibility to make sure that customer gets their order on time

I have no commitment with your courier team so how can I ask them about late delivery compensation

I got this info from Temu order sheet and not from any courier service

Hope you got my point

Thanks

Shilda Paulson

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6:48 pm EDT
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Temu not getting a refund into my paypal account

I was looking at an item on temu website . The next thing i know $103.98 was automatically taken out of my paypal account .I was given a refund . but not to my paypal account .When i look to see where my refund was , i wasgiven a number to type in.Then i find that the refund cant be found . all i want is the refund of $103.98 put back into my pay pa account , this has been going on since april19th 2024 .refund id is po-012-[protected]-D01. Iwould like this resolved asap rgs Malcolm Jones

Desired outcome: refund to my pay pal account

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Temu Previous communication with so-called tume representative

I spoke with a little girl yesterday claiming to be part of TRMU customer service.

She said she could not find any orders from me. Over the lastv18 months I have placed so many orders it is impossible to count.

How could someone lie without conscious?

I have no idea which way to turn. This is the first I have tried to request a refund. Being in the military I was never able to do so. There are many other times I had mdse. to return but was not able to do so because of my location (out of the country) with the military.

After the last situation with someone refusing to help, I have lost a small fortune.

Alan Botnik

Claimed loss: Merchandise purchased that did not fit. I requested a refund for the footwear and asked to send me the next size up. Size 41.Plus I ordered the Can-Do can opener and you sent a duplicate.

Desired outcome: Send me the next shoe size, a 41. apply the refund and make the exchange.Refund the second can opener.

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7:55 am EDT
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Temu ordered goods haven't arrived

i haven't received my goods that i ordered.its been a month since i ordered

this is my order number:PO-184-[protected]

when i try to track it it says my order number does not exist!

i ordered on the 13th of march 2024 and paid for the goods i also paid the required taxes today it is the 4th of April 2024 my order was supposed to arrive on the 2nd of April 2024.

Claimed loss: R300

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Temu All orders

Chat says I have several different accounts, maybe I do but I have tried logging in on them, but it keeps making me change my password and I still can't get in

I have made a few purchases for $45.56, $28.22 & 34.89 but I have received nothing. I am not sure which phone number is on my account [protected] / [protected]

Have no idea what my account # is

Desired outcome: want merchandise I already purchased

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Cavemanuk
Bognor Regis, GB
Apr 02, 2024 3:33 pm EDT

Temu are scammers. There is no legitimate way to make a complaint. All the chat agents are bots and will not under any circumstance deal with your complaint.

I done a promotion thing which should have given me 10 free gifts because i folled the rules and i invited people via facebook. temu bot then turned round and said no one acepted the invites which i stated clearly no mention of any invites having to be accepted was in the rules it only stated share and invite to reduce cost to 0.

One of the bots even posted the 3 rules

Dear customer in Invite Friends & Get Free Gifts event ,

1. You must reduce the total price to zero by inviting friends within the specified time to claim free gifts.

2. Free gifts within the specified time can only be claimed after you've reduced the total price to zero.

3. After claiming your free gifts, they will be prepared for shipment, and the estimated delivery time will be provided.

Rule 1 clearly states invite friends nothing about them having to accept.

Temu's promotions are a scam 100000%

Also temu against my wishes credited £10 onto my account to which i asked for it to be removed and temu refuses because they are trying to buy my silence to which is not going to happen.

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5:08 pm EST
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Temu Don't, just dont

Mega bait and switch schemes. Get bombarded with texts and emails multiple times in 1 day about spin off games, more items you need, etc. The items post a particular price, however when you make a selection to specify color, you are charged a higher price than posted. If an item lists a quantity like 10, COUNT it when you receive it. There are misprints on their site as to quantity or you lose items due to poor packaging. All orders are sent in plastic mailing bags WITHOUT padding, and that includes electronics. Although they pack your items so that electronics are covered by other items, the articles shift during delivery. So even if electronics are in a box, the box can be crushed or the item damaged from rough hanfling during shipment. Half of your order doesn't get filled because they claim they are out of the item, then you get enticements about other substitutes you may like, albeit at a different price. Then miraculously, after your order is placed, those missing items are suddenly in abundance and you can now add to your order. The products have been magnified. You get disappointed at delivery because what you thought is a standard sized item is a mini version. One instance is a circular ceiling mount with several hooks. Well don't use this to hold pots or pans- it is tiny, and at best it may be good for a few neck chains minus any heavy pendants. Some Items are ok and match their pictures, others don't. One CD/DVD player I bought to plug into a computer lists it as a 7 to 1, lauding it's many features. What I got is a minimal plastic laptop attachment with 4 USB ports. The site listed it for $25.48 and shows the player and 7 different adaptor cords, you only get 1 to tap into your laptop. When I went back on their web site to get the picture with it's associated price with all of the attachments, the listing is no longer there. You get an item that is cheaper than what you ordered, in price and in quality. The backpack cover picture on their site is not clear because it shows a black backpack in the picture. What you get is a cover similar to what you put on an exposed spare tire on the back of your vehicle, you might as well use a plastic bag and save your money. I ordered 2 different large capacity tote/ duffle type bags, 2 different listings, one claiming to be larger than the other. What I got was 2 identical bags. An item that is listed for a higher price early on their inventory is shown at a lower price further down if you keep scrolling. Many people don't keep scrolling, thinking they got a great price. Their 5 piece cotton fabrics look higher quality because of the metallic highlights. What you get is a cotton with a wider weave that does not match our common cottons. These 5 packs can be listed at $2.98, then $1.99, then $1.49 in the same order session. However they will tell you each price is an offer that only lasts for a few minutes more. Yet,
The sames prices were listed 2-3 days afterwards. There are No coupons anywhere on their site (or any other coupon sites on the web), yet when you complain and want to return an item, sometimes they'll say not to return and they will refund. Well you get refunded MINUS a coupon amount, so you only get a partial refund. What coupon and where? The crystals I ordered came without hanging cords. The crochet hooks, some shown in cases, came in plastic bags. The drills they offer, from manual to electric, are dangerous pieces of crap. Not only are they tiny, you get a limited number of drill bits that are small in gauge like a sewing needle. The drill bits constantly separate from the unit even if you tighten them as much as possible, they still come out, and can damage your project or injure you. The big extra sized storage totes are made out of the same stuff like the blue Walmart bags at the registers for 74c and aren't that sturdy. First, the seams aren't always sewn properly to catch all the pieces together so the seam can separate, also the fabric can get punctured and does tear. The majority of totes or duffles are standard nylon. There are several different knitting looms. The one I ordered showed the pegs in place ( looked like one solid unit) with a blue knitted item on it in progress. What I got was a loom with loose pegs. The loom and the pegs were in separate cellophane bags taped together but the cellophane bags with the pegs was torn open and was missing pegs. They were not in the shipping bag, but, in fact, were long gone before the item was packaged for shipping- so poor quality control. The portable urinal is nothing more than a poorly made funnel. The exit drain is smaller gauge than a standard sized drinking straw so whatever exits your body is going to build up rapidly and provide you with a bath you don't want. It might work well if you want to water an indoor plant at a slower rate. The security roller to block out sensitive data on your mail is only 1 1/4 " x 1 1/2" ( yes, less than 2 inches); you're going to get carpal tunnel syndrome from rolling this thing over your addresses and account numbers. The plastic rain deflectors for your vehicles side view mirrors is 7" at it's maximum length so it will not be suitable for trucks, you're basically diverting rain a little but not blocking it. If you email, you don't always get an appropriate answer with them missing the point on most problems. Yes, they don't want you to return faulty items because they are already inundated with their own crap. This place is like a shut down Asian flea market that got bought out by temu. I haven't found any item made in America. Instruction sheets are missing or they are so minimal they don't help. Most of the time the inserts just tells you the name of the product. I ordered twice because many were items I needed and I was interested in the quality, but no more, temu is not reliable and not honest with their bogus coupons. They have this astronomical amount of money listed that you supposedly saved- I don't know what they're using for comparison, just don't get fooled. Don't be like many other folks who buy junk off the clearance shelves because they have a red tag on them- many of those prices ARE the regular price only on a red sticker to lure you. Temu is a master bait and switch operation.
If you have money to blow and like to play Russian Roulette, then knock yourself out. As with any online merchandiser you are at the mercy of their hype, poor photography, or magnification. Face it, it's nothing more than a crap shoot. And for the few items I liked, it doesn't make up for the many things that were incomplete, cheap, or malfunctional.

Photos shown- (may not be in order
1.) power drill with USB end cord, no wall outlet piece, orange box is the security roller to conceal your personal info,
2.) Urinal showing tiny outlet hole,(gray)
3.) Urinal side view, (gray)
4.) Side view mirror rain deflector ( black with red strip with tape measure

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3:34 pm EST
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Hello, my name is Melvin Tilley, I am 89 years old living on social security, and I never collected anything before, but decided to try silver dollars from Temu. I did not know they were fake until I tried spending a couple of them. I have about 50 of them bought at different times, dating back to July, 2023. I am aware of the limited time for returns, but...

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12:44 pm EST
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Temu Ceramic heater

On 23/10/23 I ordered a white ceramic heater from Temu for €27.97. At first it worked fine, but since yesterday it only blows cold air, no heat at all.

Order ID PO-096-[protected]

It suffered no damage whatsoever in the meantime.

Can you help me please.

Kind regards, Patrick

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10:35 am EST

Temu Not delivered and not refunded

Temu didn’t delivery my order and cannot refund me or resend my package as the Envri, the delivery company, said the package was delivered but I didn’t receive it, they’ve shown me a picture that it was left on the floor in front of my door which is 2 steps away from the sidewalk, they didn't ring the bell or knock the door. When I raise the issue with Temu, they said it isn’t their responsibility for this problem so it’s my loss. It’s like I just gave money to Temu because I end up without my order or refund. Also, lost my time on the customer chat.

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1:09 pm EST
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i bought few items form temu like i always do , however this time i needed to return 4 of the items i bought and take advantage of there free return policy on one claim . i have returned the 4 items for refund before ,but never been so hard like this time, it was always smooth transaction i send the items back to there return address and follow the...

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7:42 am EST

Temu Faux stained glass ornament advertised as Lydhana glass.

I have already sent a complaint about this via my phone but had forgotten to include the name ‘Lydhana’ which was used as bait in the publicity.

I purchased 2 items before Christmas to give to my grandchildren. I was horribly deceived, disappointed and disillusioned by the plastic imitations I received which bear little resemblance to the advertised product.

I found a website under the name ‘Lydhana’ with a ‘Contact us’ section which looked promising but this has now disappeared.

I avoid internet shopping as there are so many scams and cons out there and I particularly avoid buying from China because of their appalling human rights abuses; in this case and many others, Temu or whoever pose as handcrafting companies from around the world.

It is disgraceful and unacceptable.

Claimed loss: £75

Desired outcome: Refund

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About Temu

Screenshot Temu
Temu (temu.com) is a comprehensive online platform that is dedicated to helping businesses and individuals grow their online presence, enhance their digital marketing strategies, and improve their overall brand recognition. Temu offers a wide range of tools and services that are designed to empower businesses and individuals to take control of their online presence and reach their target audience.

One key feature of Temu is its website builder, which allows users to design and create their own websites with ease. This innovative tool is equipped with a drag-and-drop interface that simplifies the website-building process, making it accessible to users of all skill levels. Whether you are a small business owner or an aspiring blogger, Temu's website builder can help you create an impressive online presence that showcases your brand and engages your audience.

In addition to its website builder, Temu offers a variety of other services to help businesses and individuals improve their digital marketing strategies. This includes search engine optimization (SEO), social media marketing, email marketing, content marketing, and more. With these services, businesses and individuals can gain greater visibility online, attract more traffic to their websites, and ultimately convert leads into customers.

Another standout feature of Temu is its analytics tool, which provides users with insights into their website's performance and audience engagement. With this tool, users can track website traffic, monitor user behavior, and identify areas for improvement. By leveraging this data, businesses and individuals can optimize their online presence and improve their digital marketing efforts.

Overall, Temu is an invaluable resource for anyone looking to enhance their online presence and expand their reach. With its user-friendly website builder, comprehensive digital marketing services, and advanced analytics tool, Temu is the ideal solution for businesses and individuals looking to grow their brand online.
How to file a complaint about Temu?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Temu. Make it specific and clear, such as "Delayed Shipment from Temu" or "Incorrect Item Received from Temu Order."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Temu. Mention key areas such as customer service interactions, product quality, shipping and delivery, pricing discrepancies, or any other relevant aspects of your transaction. Describe the nature of the issue, including dates, order numbers, and any specific details that can help illustrate the problem. If you attempted to resolve the issue with Temu, include the steps you took and the company's response. Explain how the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents, such as receipts, order confirmations, correspondence with the company, or photos of the product, to support your claim. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Temu. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint or review to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammar errors, and verify that all the details are correct to avoid any misunderstandings.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you receive a confirmation that your submission has been successful.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint or review. Be prepared to engage in further communication if necessary to resolve the issue with Temu.

Overview of Temu complaint handling

Temu reviews first appeared on Complaints Board on Jan 6, 2023. The latest review Items returned and temu lied and kept my refund and their product was posted on Sep 30, 2024. Temu has an average consumer rating of 1 stars from 1254 reviews. Temu has resolved 0 complaints.
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