The complaint has been investigated and resolved to the customer’s satisfaction.
This review was chosen algorithmically as the most valued customer feedback.
Unauthorized credit charges
My travel rewards agent made the reservations for a 2-night stay at this hotel. since I am being rewarded for the stay, I was told by my travel reward agent that I will not pay for the stay with the understanding that I will pay for any incidentals. I was booked for August 27 and 29, 2009. This hotel charged $172.78 to my visa without my knowledge and...
Read full complaint and 7 commentsAbout Great Wolf Lodge
Great Wolf Lodge operates a chain of family resorts known for indoor water parks and themed hotel rooms. They offer various activities such as arcade games, rope courses, and interactive adventures. Dining options and event spaces are available on-site.
Collect Your Trust Badge
Be recognized for outstanding customer service
Great Wolf Lodge Category
Great Wolf Lodge is ranked 46 among 488 companies in the
Travel and Vacations category
Most discussed Great Wolf Lodge complaints
Unauthorized credit charges1
(opinions to this review)
Recent comments about Great Wolf Lodge company
Injury on the tornado1
Sounds like you had quite an adventure at Great Wolf Lodge, though...
1
Hello, Jessi. We're sorry to hear you had this experience. Can you...
2
Hello. Thank you for reaching out. We're sorry to hear about your...
1
Hello Kim,
My 7 year old niece, 9 and 1 year old son, my sister and...
15
Really...they want to use exclamations as if they're yelling at me...
Great Wolf Lodge Alternatives
We have received your comment. Thank you!