Great Wolf Lodge review: Im so dissapointed

I was booking online a dream bday for my daughter. I called the 866 number and a cust service rep offered to do my booking and answer the question I had. My husband has a prothesis, so I wanted to make sure we get a room with easy access to the water park. I wanted a theme room. He said no problem, I gave him c/c and he sent me a confirmation #, my error was that I didn't open the email... When I went there, they gave me a 4th fl. room with no handicapped access, was a regular room, not a theme room, refrigerator was not working properly, I called right away to notify they said sorry we are booked, and you got what u paid for it. SO RUDE! I TOLD HER LISTEN CHAREG ME MORE, THIS IS A MISTAKE PLEASE HELP ME... I explained her everything and she was colder than a freezer, offered me 50% discount and I can leave... I didn't want to leave... I called the 866 number after 58 minutes they said someone is going to help you and they transfer me to the hotel again to the same person, Food order took 1 hour, they had problems with the pizza dough, my other food was cold, every customer fighting about the waiting... It was a nightmare; I ended checking out at 5 am. My daughter cried a lot! They need to reorganize the kitchen setup for better results. After I left the hotel today 7/7/2025 I left a few messages to the manager and as of now no one call me back... Customer service is horrible! Park was nice... and I wish I can give a good review, but this was my 1st visit and probably my last. I was so enthusiastic with this reservation.