Great Wolf Lodge review: Im so dissapointed 2

I was booking online a dream bday for my daughter. I called the 866 number and a cust service rep offered to do my booking and answer the question I had. My husband has a prothesis, so I wanted to make sure we get a room with easy access to the water park. I wanted a theme room. He said no problem, I gave him c/c and he sent me a confirmation #, my error was that I didn't open the email... When I went there, they gave me a 4th fl. room with no handicapped access, was a regular room, not a theme room, refrigerator was not working properly, I called right away to notify they said sorry we are booked, and you got what u paid for it. SO RUDE! I TOLD HER LISTEN CHAREG ME MORE, THIS IS A MISTAKE PLEASE HELP ME... I explained her everything and she was colder than a freezer, offered me 50% discount and I can leave... I didn't want to leave...I called the 866 number after 58 minutes they said someone is going to help you and they transfer me to the hotel again to the same person, Food order took 1 hour, they had problems with the pizza dough, my other food was cold, every customer fighting about the waiting... It was a nightmare; I ended checking out at 5 am. My daughter cried a lot! They need to reorganize the kitchen setup for better results. After I left the hotel today 7/7/2025 I left a few messages to the manager and as of now no one call me back... Customer service is horrible! Park was nice...and I wish I can give a good review, but this was my 1st visit and probably my last. I was so enthusiastic with this reservation.