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1.7

Overall reputation rating based on reviews and complaints

Google earns a 1.7-star rating from 6 reviews and 1510 complaints, indicating that most users are dissatisfied with search engine and online services.

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Google Complaints Page 43 of 76

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A
1:20 am UTC
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Google fraud and larceny

$1733 was stolen from my checking account today through Google play. It is called GOOGLE *Pay g.co/walleth#CAUS in my transaction list. My bank notified me and the Visa card has been deactivated. I need Google to do it's job to fix this. I need Google to have better security and to return my money. These are fraudulent charges and if the money that was not available in my account is not returned I will be filing a lawsuit against Google and proclaiming their negligence to the world. Fix this now please.

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2:51 pm UTC
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Google tap sports baseball

My team name is tuscaloosabraves and have been playing for months and spent tons of money... app started screwing up so I had to delete and reinstall... my team isn't loading up and it won't connect thru Facebook ... I know I was connected thru Facebook bc thats how I used to connect with friends and play. I don't understand why it won't download my team

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D
1:45 pm UTC

Google I am not a robot

As a reaction to just another one of Google's many "strong arm" attacks on the handicapped, the very frustrating "I am not a robot" serves only to slow down the productivity of not only fully facilitated individuals but more so to focus on and raise the difficulty any handicap person may have in the area of being physically or visually impaired when they attempt to go about normal Internet business.

Logical questions people not on the Google Development team might have would include ... What consists of a street sign? Is the pole part of the sign or is another something that is attached to the pole lower down on the pole also part of the street sign?

Is a curb or sidewalk part of a road or is only the pavement itself? How about a driveway that is attached to the road? Is a driveway part of a road? How about a store parking lot, is that a road or a parking lot?

What does a store front consist of? Does there have to be a sign out front and must the sign include a product name we are familiar with or if it appears as a store front with a product name, does the building have to have a door near that sign in order to qualify as being a storefront?

This facility SUCKS big time and the fact that so many businesses are selling out to another one of Google's private information stealing "pieces of you know what" so-called "tools" is despicable, especially when considering the disdain for the handicapped who try to work through one of these NONSENSE PUZZLES.

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M
1:40 pm UTC

Google google telepathic

I have been getting a 4.99 charge from google telepathic for about 5 months now. I have no idea why or what it is from. Id like to stop getting charged. Can you help me figure out the source so i can end this. I dont recall signing up for anything mobile, however i did sign up from an xbox account which went through Microsoft, which i believe i ended that.

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3:34 am UTC
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Google unauthorised charges

Hi

This morning i have checked my online nanking only to find i have 3 chatmrges from googke help pay 2 for £2.99 on 10th august and 1 on the 11th august for £10.99 for google help pay which i hace never heard of my card wasn't present. I wabt the transactions refunded as matter of urgency.

Failure to resokve matters will result in a complaint at the hightest level

[protected]@gmail.com

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G
2:57 pm UTC
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Google google photographs vs facebook fairness

Why did I receive an email showing a picture from my personal photo collection? I chose service, google photo, to use strictly
For school/teaching purposes.
I did not request any google machine or person to "make creations" for me.
In comparison, at least facebook gives client a choice of which photographs client chooses to display into cyberspace.

I am writing to ascertain whether a real human has done this. If so, then please stop.
I realize this is a free service and privacy rights can often be abused or overlooked.
In this case, does the service supplier (google) really care or again is this service simply a process/machine.

Perhaps google can be more transparent? Or at least reiterate, "what is buried in the fine print that states
Google can post from my photo collection or place in a data base used to accommodate advertising purposes?"

Offered suggestions:
1. Perhaps google can allow consumers to have a choice to "opt out", instead of "unsubscribe".
Many of us appreciate google services but prefer to make creations of preference.
2. Allow customer to check off which photographs "can be seen" in this public cyber-forum.
This would allow google to "make creations"

It is a shame that I must unsubscribe to google photos to avoid this happening to me again.
Thankyou for the time to read this complaint.

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M
10:33 am UTC

Google someone was making me buy google play cards tell me I gotta get some cards to get my money back

Guess I'll talk to someone it will not give me my money back I wanted to cancel my POF it was fixed and they told by two more DMV told me to buy 3 more and I will get my money back and I have not received anything back but my $83 not my $300 in Play Store cards I want to file a report about this they keep calling me trying to get me to get two more Play Store cards that is so wrong

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8:52 pm UTC

Google unauthorized charge

This has happened a few times now and I'm fed up. I know it is a small amount but taking money from me without my say isn't acceptable. I got charged $2.07 under "G.Co/helppay#" and I have no idea how to deal with this. My bank just says to contact google but they don't do anything.. I reckon that when you modify your payment information on Google they charge you, which is wrong.

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1:50 pm UTC
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I have no idea what this is for and I haven't authorized any charges of this sort, I'm looking for several reimbursements on this issue. I have discuss this with my bank and they said I needed to contact Google first then they will take action please review and let me know how to get my money back ASAP. I will contact my bank by Friday for them to take action on this issue.

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K
12:00 pm UTC
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Google google supercell fraudulent charges on my bank account

On July 3 and 8/3, 2018, I had charges for .99 and 2.99 taken out of my bank account even though I do not have an account with Google Supercell service. I have had 2 new credit cards issued to me as a result causing me much wasted time, trouble and worry. It turns out, Google Supercell has a relationship with VISA to auto update my card even when the numbers on the card change. I had to request the STOP AUTOMATIC UPDATE FEATURE for my new debit card from the bank so these charges would stop. When I tried to contact the Supercell people, at the request/suggestion of my bank, the Supercell guy asked me for personal information in order to access the account - which I don't have with them! Ugh! Google Supercell needs to not be allowed to have this relationship with VISA due to all the fraudulent activity associated with this service. (See all the article on-line that date back to 2016) Apparently this product is played through Google Play and may be violating its terms of use!

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2:16 am UTC
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Google unauthorised credit card charge

On 9th July 2018 my credit card was charged with £8.99 with the narrative "Google *Google Play AP, G.Co/Helppay#". I do not recognise this transaction and have asked my credit card company (Barclaycard) to reimburse it. Could you offer an explanation as to how it has arisen please? My email address is [protected]@gmail.com.

Kind regards

Martin Wainscott

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R
12:30 pm UTC

Google google fiber

Eight days ago I started a request for service for internet and TV. My initial conversation was pleasant. Soon after that the service went downhill. Initially, the service request was to be expedited and noted with an email to me within 3 to 4 business days but that NEVER happened. I was told I could pick up the equipment needed in a Google store. The nearest is about 2 hours round trip. The agent at the store was most helpful. I explained how poorly this quest had been and she gave me a $25 credit to the bill. After getting the equipment, the red light never turned blue after numerous attempts over the weekend. Now I had to wait an additional 3 days for a technician to come and troubleshoot. Nope! I am sending your equipment back via FEDEX or UPS or whomever. They actually told me if I do not return the equipment back to the store I would be charged!
Not acceptable GOOGLE!

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12:14 pm UTC
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Google 8/5 11:55 am google *next games mountain view, ca

This person is charging my account $9.99 increments. I had one card and those totals came to $50.00. The card was closed and a new one was issued. As soon as the numbers were put in he began to charge this card. Totals are now $120.00. At the top is the latest and the last that he gets from me. I pray that you catch this person and that he spends a very long time in jail!

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3:11 pm UTC
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Google google search bar image

I am writing to complain about your choice of image which appeared today on the google search bar as it horrifies and offends me. It is of a muslim man called Talal who is wearing the Saudi Arabian dress code. Saudi Arabia is an oppressive regime who imprisons, tortures and kills people unjustly. IS which has murdered thousands of men, women, children and babies was born out of the Sunni faith which Saudi stands by. In addition I don't relate to an image which has nothing to do with my Western culture and a person who was not part of it. If the image is not removed immediately, I will be launching a lifelong campaign in protest. This will include contacting traditional media, Western governments, CEOs etc.
Please submit my email to the appropriate department.

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2:31 pm UTC
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Google all

Un-Lawful invasion of privacy, criminal trespass, piracy, common law copy-write violations, non-discloser, fraud, fraud of transference, criminal conspiracy, conspiracy against rights, misprision of treason, misprision of felony, violation of organic laws of the United States of America (Major); criminal collusion, coercion, censorship, unconscionable unenforceable "contracts" based purely on assumption, electronic eavesdropping, conspiracy to deprive of life liberty and property, subversion and espionage against the Law of The Land and its living inhabitants upon land; failure refusal to pay dividends to account holders your [censored]ing going down the old Irish way you [censored]ing scum

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S
10:40 am UTC

Google unexplained charges on my card

I have 2 charges on my card that I did not approve one for 16.99 on 7/28/18 and one for 14.99 on 7/30/18. Both charges cost me a $32.00 Overdraft fee with my bank so I am asking for a full refund of the $95.98 that is 31.98 for the charges and $64.00 for my overdraft fees.
GOOGLE*GUMI INC|G.CO HELPPAY#|CA
Transaction ID- 7R316480H6578523U

009312, GOOGLE *gumi I, Mountain View, CA, US
Transaction ID- 3HR00505001601548

I tried to call the customer service numbers with no luck. Plz respond asasp my number is [protected]

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M
6:19 pm UTC

Google Unauthorized credit card charges

Hi, I am a concerned, upset parent where I got surprised with a $122.66 in deductions. Yes, my son asked me to buy some stuff for his game, but he said he did not get them all and I noticed that some required pin and some did not so I do know some kids are unaware of things they press and the card on file gets automatically deducted without anyone realizing it. My other friend got deducted several hundreds before realizing. I am upset how it's sooooo easy for google to charge a card without kids/parents knowing just because it is on file. And how you think you are playing the game but actually buying stuff to make the game keep going. I am politely asking for at least half the money back due to deception. I already cancelled the card as it took me to insufficient funds and could not add more to the card and did not want to have another surprising letter. I did not make this a fraud case with the bank cause I do know my son asked me for some but definitely not $122 worth. Thus, I hope to hear back from you in a timely manner. Thank you!
Please mail me refund check to Melyssa Char, PO Box 7235, Hilo, HI 96720
[protected]@cschi.com

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3:23 pm UTC
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Hi, I'm Mahesh Chandra, I would like to give a serious complaint regarding the charges done by g.co/helppay# My card has been charged with Rs.470/- almost more than 10 times. Date Of the incident: 23/07/2018 Please, take this complaint seriously and help us in getting the amount refund as soon as possible. Here are the details of charges: Thank you for...

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S
12:36 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Google google play website

On the google play website, there is no longer an option to delete previously installed apps. Every app I have ever downloaded, on devices I no longer have, are still listed as installed. Because of this, I can not download those apps to new devices. Fix this please! Please re-add the option to uninstall apps from the google play website, and also add the option to disconnect previous devices (computers included).

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Omeomya
Arnprior, CA
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Jul 22, 2018 12:56 pm UTC

You do realize you can reinstall apps that have been installed and deleted before, right? You can have multiple instances of the same app running on a variety of devices as well .

ComplaintsBoard
M
7:19 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized withdrawals from my bank account.

In the past few days there have been numerous withdrawals from my account, most for $1.99, but the latest for much more. These are all fraudulent. Please, refund all my money. I need it . Google has taken money on multiple times from my account, on July 12 and again on July 18. I spent or received nothing on those days. Simple as that. Your company has stolen my money. Fraud has been committed. Return my money. Simple, easy.

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