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4.4 8771 Reviews

How responsive is Google's customer service?

257 Resolved
1240 Unresolved
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Google is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Google has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Google reviews and complaints 1517

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Newest Google reviews and complaints

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M
12:06 am EDT
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Google Unfair block after disputing several candviore charges

Google blocked my account, and demands I submit verification information they have on file. I suspect they are using and selling customers' private information because my ID is the same only it may expire, but not until a few years, and my card is a new debit card. However, the only thing that has changed is my debit card. Google should be asking for an updated card not blocking an account for disputing charges. They get ridiculous every passing year. Instead, Google should focus on the bullying, cyber bullying, misusing a person's information, giving out private and confidential contact info, aexuL harassment, pornography, using children to entice the older generation, and abuse.

Desired outcome: I would like Google to reimburse me for everything I have purchased in games since I cannot benefit from any.

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11:04 am EDT
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Google Recurring charge each month for $12.71

I have had a recurring charge of $12.71 from 11/22/2022 to the present date, each month since I signed up for Google YouTube TV. The charges are separate from the recurring charge I pay each month for You Tube TV.

What is Google YouTube Mountain TV?

I do not understand why my statement has to be more wordy than what I have expressed above. I am trying to resolve a situation that has cleary been raised by other individuals as well.

Desired outcome: Refund of all charges of $12.71 from November 2022 to the present date for a subscription to You Tube Mountain View TV. I did not sign up for anything but You Tube TV.

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5:21 am EDT
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Google My issue is Google browser has banned addmefast.com it's not opened yet

Issue is that web site addmefast.com is not opened at my Google browser because I have download addmefast.com app from play store and try to attached my face book,Instagram, tweeter and also YouTube accounts with addmefast.com mobile app. Now mobile app and google web site addmefast.com both are not working please help it out and resolve the problem. Google browser just trying to verifying that you are human or not so I am human definitely please opened my addmefast.com account through Google thanks a lot...

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6:19 am EDT

Google Unauthorized charges

Google has been charging me since last month without my knowledge I want to know why? And I want a refund. Where did such a fraud came from? Care to explain what is the charges about?

I am just a low income individual. Every cents count.. it’s totally upsetting that my hard earned money is just going to someone’s pocket..pls do something about it..

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11:56 am EDT
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Google gmail

Gmail recently updated in my PC computer and I noticed the following on 7/14. Your recent update makes it far more difficult to view inbox, sent and draft emails To find a specific email, unless it's on the first page, I need to go to the oldest one generated and page forward until I get to the one I want. This is a large inconvenience Why would Gmail change a program to make it so much more difficult to use?!

Desired outcome: 1. Revert to the previous method of viewing emails in future releases. 2. In the mean time, I would like to revert to the previous release of gmail. How can I go about this?

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10:21 pm EDT
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Google Xfinity - scammed by Xfinity associate

Hello,

I'm hoping someone can help or steer me in the right direction.

On June 14th I had contacted Xfinity through their chat messaging trying to find out the different packages they have to offer because I was trying to get our monthly rate reduced since I am unemployed at the moment.

I have my internet, cable, and mobile through Xfinity and was told that if I purchase another phone through them that my rate would increase to $60 but my internet and cable would go from $193 to $157 per month. Well, a few weeks later I received my mobile bill, and it went up to $60 a month but my cable/ internet stayed the same. I took screenshots of the conversations I had through the chat, so I had all this information with the confirmation number. When I called Xfinity, I was told the confirmation number was only for mobile and not the internet/ cable and they don't offer those rates.

Per one of the Xfinity Supervisor’s, I was told to take the phone to the Xfinity retailer store to return the phone and was denied since it was past the 14-day return policy - this was on day 15.

I have tried to contact the Executives with Xfinity with no help and feel I was scammed into signing up for a new service, but they could not hold up their end of the deal with reducing my internet / cable so instead of reducing they both have increased.

I even tried to contact someone at the Comcast offices here in Denver and they were all vacant or only handled the business part of Xfinity.

Desired outcome: I was told by the Xfinity Executives there is nothing I can do.

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8:18 am EDT

Google Legal complaint

I am extremely bothered about google interfering with my outlook to

The point that every time I send an email I get this message mx. Google

I do not have google... I have microsoft edge.

Furthermore, I want you to stop interfering with my outlook.com or I will handle this is a different manner,

You have no legal right to splash google on my outlook

Account.

Thank you,

Jan connor

Desired outcome: STOP INTERFERING WITH MY OUTLOOK!

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8:32 pm EDT

Google Google Assistant contacts unwanted

I have two complaints one is having to pay to esolve and issue you created. Second, i am hearing impaired and use my cell phone with different apps to contact and converse withe people. Google assistant has been rejected yet i still get assistant message and verbal notices to turn it on. These contacts disconnect my hearing programs, and come in the middle of conversations. Do something. [protected]@juno.Com, [protected].

Desired outcome: Resolution

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6:12 pm EDT
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Google Unauthorized debit card charges

On the 05th of July 2023 at 23H22:18 the said company took R849.99 rands form my account without my authorization. I have only signed up for google play to take R60. I never signed up for GOOGLE FLO LONDON GBR to take my money, or even the R849.99 it took and I have even checked my emails thinking i could get clarity on it but there is nothing. All that happened was that I received a message telling me that the said company has took money. I did not permit this payment.

Desired outcome: I would appreciate a full refund of the money that the company took from me from that unauthorized payment

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12:02 pm EDT
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Google Unauthorized credit card charges

I recieved charges on my prepaid card for google activision even though i do not and have not ever had an account. Julys charges are .99, 9.99,4.99,4.99,4.99 thats $25.95. Junes charges are for 4.99,.99 thats $5.98 and mays charges are for $2,97. This card that it was charged on is the goverment issued card for my daughters child support! it is never used online, nor over the phone. I only make charges with the card physically in my hand. I can not go through the account reactivation to actually speak to someone because i do not have an account! and the phone number listed says i have to go through online support. Which is just a dead end. I need help!

Desired outcome: REFUND AND PUNITIVE REFUND FOR TAKING MONEY AWAY THAT WAS NOT THEIRS TO TAKE!

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8:48 am EDT
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Google Google pay / Youtube

I woke up this morning to find 20 charges on my credit card and 4 more on my debit card (after blocking my CC), from GOOGLE*YouTube Super g.co/helppay#US

I went immediately to my bank and they blocked both cards. They told me I should get a hold of google on this. What is very F*ed up is that right after I blocked my CC, the charges continue happening on my DC. Also charges done in USA and I live in Serbia, the scammer somehow managed to get the info of both cards...

Desired outcome: Reverse all the 24 charges

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12:48 pm EDT
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Google Tap sports baseball 2023

My VegasChamps has been suspended on Tap Sports Baseball 2023 for over 30 days and I can't get a reason from all levels of customer support. The reason is there was suspicious activity. I have provided pages and pages of records of my 25 thousand dollars worth of purchases from Google Play as well as confirming my ID. Other accounts that were suspended at the same time have all been returned.

Desired outcome: Remove flag and suspension from my VegasChamps account.

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4:11 am EDT
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Google Charges from Google play.

Last year there was a charge on my phone account from Googleplay. I contacted them and was advised that (despite the fact that I hadn't requested or used it) the charge would stand.

I was told to cancel it when the yearly reminder arrived. Yesterday I received notification from Vodafone that the charge £29.99 would be on my next mobile bill. There was no reminder.

I contacted Vodafone but they cannot deal with it.

The Googleplay phone number just says the office is closed.

All I want to do is cancel it and have the money refunded, I am on pension credit with very little money, I have never used this service, I have a heart condition and stress makes it worse. Please can someone sort this out.

Desired outcome: Please refund and cancel the (Unused, unwanted) service.

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2:48 pm EDT
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Google Google search

I have a small business that serves the elderly and mentally ill in Michigan. We have so many awful reviews and most of them are from girlfriends, families etc. of people who were stealing before we were even appointed by a court to assist the elderly person or mentally ill person. I now CANNOT GET ANY ONE TO INTERVIEW because of these reviews. One lady came in and informed me of why she thought no one shows for the interviews they scheduled. I CANNOT OPERATE without staff.

Two of the reviews are from clients. There is a recent review from an employee that is completely NOT true. I had testify against her at Michigan Unemployment and then she went on line. The woman, Eleanore almost put me out of business.

HELP! i cannot afford to pay a decent wage/benefits to compete with other companies, and now NO ONE will interview with us.

PLEASE HELP! Also, the Manager of our Google account should not have set up an account with Google. she doesn't even work here any more.

Kathlyn Brown

Family Option Services

586.552.5093

Desired outcome: Please remove Family Option Services from Google completely. I don't feel like I should have to list my business as out of business to get off of Google.

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1:44 pm EDT
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Google Chrome

On 6-3-23 I turned on my computer and got firmware update. After it down loaded I tried to open Chrome and got a snap error message, status-stack-buffer-overrun. I uninstalled and reinstalled the program 3 times and still got the same message. I had 2 computer help services try to fix the problem and they both failed. They said that I had to contac Google tec support I have called 4 times over two days and I have waited on hold for over 4 hours and ever got anyone to pick up. I love Chrome it is my prefered browser but Google has the worst customer service I have ever seen. calling it service is a joke.

Desired outcome: I would like to get my Chrome up and running .

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12:36 am EDT
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Google Gmail abuse: warning: public awareness message... Gmail easily gives your info to authorities...

WE COMPLAINED TO GOOGLE ABOUT GMADAPPALLIL PAKISTANI/INDIAN TERRORIST LOWLIFE BOTHERING US...WE WROTE TO BBB.ORG BETTER BUSINESS BUREAU (THEY STINK TOO) BUT THEY ALWAYS GIVE GENERIC ANSWERS...ALSO:

GOOGLE IS PURE [censored]!

Be Careful when you get email from [protected]@google.com immediately warn them not to give your info away without court order, not with just [censored]ty subpoeana:

it would be good to close your account!

https://encyclopediasupreme.org/usernotice-at-google-com.txt

also google supports wiki-pedo-ia free fake, censored encyclopedia, part of wikignorant/wikiarrogant wikimedia foundation disinformation/misinformation: xahlee.info/w/do_not_donate_to_Wikipedia.html archive.is/32WTn / archive.is/CsyKa archive.is/Y0BB wikipedia watch org resurrected something wikiskum eternal will never ever cremate!

https://unherd.com/thepost/the-next-time-wikipedia-asks-for-a-donation-ignore-it/ BUNCH OF WIKITHIEFS!

mywikibiz.com/Talk:Top_10_Reasons_Not_to_Donate_to_Wikipedia mywikibiz.com/Top_10_Reasons_Not_to_Donate_to_Wikipedia

Desired outcome: GOOGLE IS TO COME CLEAN AND TO CLOSE TERRORIST ACCOUNTS LIKE GMADAPPALIL (MEERA), SHB2000wv, Justin Anthony Knapp aka Krapp: JUSTINKOAVF all are socks of banned: ANTANDRUS (CAREER RAPIST AND FELON)

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2:44 pm EDT
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Google GooglePlay Store

On the 28th of April I bought 2 GooglePlay ‘e-gift cards’ for $100 and $150 on Amazon and chose the option to ‘just send the codes through email’ to myself. I received two emails with links to click that took me to GooglePlay to redeem them. At that time I was locked out of my $250 balance as they seemed to think the numbers were fraudulent, they don’t know if codes are good or not?!

The processes indicated that I needed to provide two images of the cards with the codes showing. I did not have pictures as Amazon does not send a ‘picture of a card’ when you choose to ‘just send the codes through email’. I stated that fact after calling Amazon and asking them for pictures, but they confirmed they provide no such pictures. GooglePlay systems seem to be set up for physical cards and not e-gift cards.

For over a month I called and emailed showing copies of the Amazon invoices and receipts received when I purchased the codes. I shared my drivers license, my home address, phone number and copies of every document I had in relation to the codes. After 14+ denials, staff reply in the end was (stated in the attached image) I could not use the GooglePlay balance.

So I called Amazon and asked for a refund because the gift cards were defective as I was unable to use the balance. They knew the codes were good, they knew they were redeemed and I proved to them that I could not use them. They refunded $250 which in the end proves that whatever system Google is using to validate gift cards as well as the system ‘specialists’ are using to review accounts is fraudulent. They are stealing money, which is against the law in any country.

Staff also refused to accept any information I provided and flagged my account for some unknown reason and were “unable to disclose the information in their decision”. They rely heavily on the anonymity of the internet to provide very poor customer service. Simply, they did not care enough to do the right thing and just talk to their former customer.

Desired outcome: I would like an appology.

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12:51 am EDT

Google Gmail line broke and they won't restore with the same email address

My email got hacked major and Google did not notify me that someone was changing my passwords or that the hacker was rerouting my email to someone else. I caught it and shut it down. It broke my email line that happened February 2.. They told me I would have to do an account recovery. I did that and they brought it up for one day and the line broke again. Now they started making email address up for me. I did another account recovery and they said good news they verified it was mine and they were working on recovering it. I got a email that they rebuilt my account. Went in to use it and they left off the last lettef. I can not access my accounts because of 2 point verification. I have finally gotten to TBE point of giving up. They said I had to do another recovery and it stopped half way through and it says I have to enter my password. That I don't know because the hacker changed it, and I had to change my phone number because of the hacker. I can't go anywhere. I only want it to get my accounts back. I changed to I cloud email because they have excellent customer support.

Desired outcome: restore my email for a week

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2:33 pm EDT
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Google Google Gmail

Google refuses to support its services. I have had a Gmail account now for years. A Gmail message asked me to change my password which ended up locking me out. I reached out to Google for help, but they sent instructions, am not allowed to speak to a person, and have refused to resolve my issue. They could care about these. The amount of issues this has caused is profound

I have now tried your instructions 15 times, over 2 months, and ended up with the same results. I called [protected] and [protected] and sat for 3hrs on hold. No one answers the phone. I have asked for help over and over for 2 months and none provided other than canned scripted answers that don't work.

Are you going to speak with me and verify so I can access my account or do I need to expose Google's unwillingness to support your users? Their verification is not WORKING IN THIS CASE

This is beyond ridiculous

If I can't get your help, I have no choice but to escalate to the necessary authorities/news

James

Desired outcome: Call me and help me with your email service [edited]

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3:42 pm EDT

Google Website review

I continue to reach out to express to you that I am constantly getting racist and hatred comments on my website from the very same person. You continue to take them down and they continue to put them right back up seconds later. When does Google suspend the persons right to continue to spread hate and racist remarks on line. How much longer will google permit this go on. We have asked for the comments to be taken down every day for seven days and every day the comments are taken down and within seconds they are put back up. Time to suspend the account.

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Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

How to file a complaint about Google?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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