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4.4 20 Reviews 1498 Complaints
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Google complaints 1498

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T
3:51 am EST
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Google Android 13

XCSoarData dir not accessible due to scoped storage policy of Android.

This is causing a real safety issue as it prevents NOTAM files from being easily loaded into a shared directory from another application. I dont want to have to redesign my instrument panel to accommodate a non android device just because Google has forced a change of file policy on the developers.

Desired outcome: Shared directories so that the app works as it should.

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B
9:39 pm EST

Google Unauthorized debit card charges

Starting from december 13 forward, I have 18 unauthorized charges on my debit card,. I am requesting a full refund for all of these charges.

These unauthorized charges were made mutiple times a day for several days.

I have had to lock my card now I will have to get a new one from the company that I got it from. It is a debit card from the government for my ssi. Not easy as it would be if it was a regular bank card.

Please get this settled this has left me with no christmas money.

I have been left with nothing for my account. I thank you for your help.

This is not fair I need my money back.

Thank you brenda turner

[protected]@gmail.com

Desired outcome: I would like to get all my money returned to my debit card.I live on a set income and I can't afford this.please refund.Thank you.

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Update by Brenda Turner
Dec 19, 2022 4:25 am EST

I see multiple charges on my debit card sense Dec.13and continuing through D

Dec18 .The charges range from .99 on up to + ten dollars+.I would like to get a refund for all of these charges please.I don't share my card with anyone I am the only person who uses it.

Update by Brenda Turner
Dec 19, 2022 2:51 pm EST

I have multiple charges on my debit card which I did not make they range from 99 cents to over 10 dollars and more.I am the only person who uses my debit card no body else has my pin number.T he charges happened multiple times a day I did not do it.

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11:40 pm EST

Google Reward Play

Due to this complaint being too lengthy I want a phone call or email to respond too. Played the game on my RCT6B06P23 android tablet earned 5.00 gift card received. Played some more enough to earn 25.00 gift card. Account was disabled. No explanation other than device blacklisted. Installed on Samsung Galaxy cell phone again disabled. No reason why

Desired outcome: I want them to pay me my amazon gift cards of 25.00 each card for a total of 2 only. This is what I earned.I also want a refund of my 158.19 spent within the game paid through my paypal paid back to my paypal.

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4:15 pm EST

Google Google maps

Google Maps is showing incorrect data and has caused several accidents and injuries. We as a community have been trying to send numerous messaged to Google Maps with map changes, but we are purely ignored.

One of these days there might be a law suite against Google against property damage and even people injuries (truck driver broke several ribs when his truck fell over).

So what is the problem?

At least one person a day gets a location pin send to him form a supplier to go to a specific location. The location pin takes him/her to a very rural area with the road condition being in a very bad conditions. Very often huge trucks with trailers get the pin with the wrong location.

The location pin that the person needs to go to is never the same, so there is no pattern, but it shows Tshwane Municipality.

Even on my own mobile phone, if I select Tshwane Municipality (Pretoria Municipality), I get directed to the rural place. Attached foto's and screenshots.

I have tried to "block" the road in Google Maps, but nothing I tried is working.

My contact details

Johan Hoolsema

+[protected]

[protected]@e-s-s.co.za

Desired outcome: Please fix asap, this is a very dangerous situation, people could have died with the truck accident, see photo!

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12:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google Chrome

The Assistant is an obscenity that Google has determined is necessary but most or many users just don't use it. It is a horrid app that aids Google making money off the users. It tracks users and reports it to to hose who pay. They do not care about our privacy or security if they can make a buck. As evident by their recent court decision on their violation of privacy and security of users.

Desired outcome: Remove the Assistant, provide users with a method to remove the blight on users. Or dismantle Google as they do not respect users.

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Update by user2392260
Nov 22, 2022 11:54 pm EST

Why does Android have SpyWare attached to their provided Text Messenger in the form of Chat Bot? Yes I know it collects ad revenue for the creater but it ads SPAM from unknown people and it comes with a complete address book of its own that enables it. You have no right to choose what appsI can and cannot remove ... You did not give me the phone I bought it so where does Google get the right to blight their users with this [censored] creation that few want. You close any discussion about this problem and deny users Comment without fixing the problem.

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3:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google I need my purchases fixed so I can use my google play balance and I want to refunds that was approved to be paid to me.

I have not been able to make a purchase with my Google play balance for 3 days I filed for refunds and never received them as soon as I filed for the refunds my purchase would fail I was told that Google play was doing a security update that would take 24 hours its been 4 days and I have been through 4 reps and still nothing is done I am able to make a purchase if I use my bank card but I don't want to use my card that's why I bought a code for Google play this money is already in my account there should be no way that I cannot use what I already paid for. They have it set up that if you don't recognize a purchase or dissatisfied you can hit a button to request refund. So I requested a refund but right after I am not able to purchase nothing without using a bank card this is not right when I have a balance in my Google play account. Its been 4 days and nothing has been fixed.

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A
2:42 am EST

Google Gmail

I lost my phone now I lost my password list for my gmail account. I can't log in and it is needed badly to access other sites mainly my casino site which I use daily this is a very frustrating safety device you have in place to keep hackers out but all it really does is prevent me from keeping my email to use and my pics on there were important ones I can't ever GWT back I would have not used your highly regarded site to do everything if I knew how easily they could be taken from the one and only Google . why is that you service providers think that you can play god and hand out the rule book and trap users like me into a corner and continue to keep us there once we have your apps downloaded and our lives saved on them ? Why don't you have a system that's universal so I'm not constantly verifying and reverifying my accounts over and over every time I want to do some thing I need to confirm confirm confirm I mean I spend more time getting nothing done like right now then actually using my free time for me not for yours . can you please send me required information along with 2 types of acceptable conformation

Desired outcome: To be able to open a account and access it without takin a prerequisite PhD in app school some of us are not so worried about hackers and more concerned with life

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A
12:23 pm EST

Google Verification of ID

My husband sent money to my Google Pay account. He thought he was on the phone with Apple Support, unfortunately, he was talking with a Scam Artist.

My account was eventually locked down pending verification of my ID. I have have sent in my Drivers License and Bank Statement but to no avail. Each time I submit, 9 submissions so far, an hour later I get another notice that I need verify my ID... but with no suggestions on what to submit next.

This has been going on since August 24 and I could really use that money stuck in limbo.

Who can help us with this?

Desired outcome: I would like my account reopened so I can access my money.

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4:12 pm EST

Google Google maps

have placed a gypsy site incorrectly on the map right next to my holiday let. They have wrongly labelled the whole area postcode of PH34 4EX as 'travelling people's site.' This is stopping people booking with my business There is a travelling people's site but it is along the next lane about a mile away.

I have reported this 5 times and am getting no response whatsoever.

They need to either remove'travelling people's site' from the post code PH34 4EX or move the pin with this label to the right place where the travelling people's site actually is. Every minunte this isnt done is a potential lost client for numerous holiday lets in the area of Achnabobane

Desired outcome: Move the pin to the right place, but preferably remove' travelling people's site' from the post code so that it reflects the much wider area and numerous houses that are in the postcode area

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12:53 pm EST

Google YouTube TV

Hello,

I am writing this because my bank will not pursue further. I "Had" YouTube TV, I did not have it for the month of Oct.2022 because I moved to MD and the person I moved in with had all of the web sites herself.

But Google took out of my bank account $64.99 that I really needed and still need because I am on a fixed income. I have been back n fourth with my bank and are the ones that said Google is the one to get my money back.

So, I would like my money back please. My nerves are shot and I'm getting real mad with this back n fourth with this for over a month. I need my money back!

Thank you

Pia B.

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12:19 am EST

Google Gmail

I have lost access to another Gmail account through forced security measures that require a phone number to login, even with the correct password.

The events in which this happens are as follows. I removed the phone number from the account and made the primary recovery another Gmail account. (It was already there anyway.) Tried to sign in and it prompts for a phone number - (I answered I don't have my phone) Tried another way. I got a verification number through the other email address and used it, then was told my recovery account had recent changes made, so they couldn't verify it was my account. (Those recent changes were nothing more than revoking the rights to any personal data collection and deleting all history that had been collected) Then it will give you a message that says you are locked out for 24 hours so they can verify the account is yours... repeat all this in 24 hours... repeat again in 24 hours...

Without a phone number, you are locked out permanently.

I figured this was a fluke.. nope - This has happened with two separate accounts and though it may not be necessary for some to understand this, I have several accounts that are used for different purposes. IE; One specifically for gaming, one for security I use for the tech I access (VPN, malware, antivirus subscriptions, etc) Yes, I could create folders in one account for these things, but I'm old school and prefer having a system of my own that has a specific purpose for each area. I DO NOT WANT THEM LINKED TOGETHER, for what I would assume are obvious reasons.

But this is pretty damn redundant, because they are linked simply by using a main account that all of them can be used for to recover access. So why is it Google/Gmail are so desperate to have a phone number attached to an account so much so that you lose the account when the phone number is removed? These are not new accounts, I have had them for YEARS. Essentially, this is blackmail. You want something back that is in our possession, you give us what we want to do with what we please. Fairly certain the random ads I keep getting are a side effect of the phone number being collected.

They are hiding behind unnecessary protocols that boast protection, but ultimately prey on people by way of BLACKMAILING for a phone number. PERIOD.

Desired outcome: The company needs to remove their forced security login measures by way of offering an opt out and locking out consumers when they choose not to give a phone number;

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3:22 pm EDT

Google My Google accounts and lack of help

I've been hacked by an ex partner and they slowly delete everything. My phone's being used remotely to change things. I change passwords and they change them right then. Even the recovery shows extra computers that aren't mine and it's constant. I had things saved for a divorce and if I wouldn't have kept them elsewhere they'd be gonna forever. I can't load them on my phone for sure. I need help but there is nothing. Watch as your life disappears. Bradley Tillett. +[protected]

Desired outcome: If live if someone works help and get my recovery stuff back.

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2:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google Can't sign in!!!!!

I put my sim card in a different mobile and tried to sign in to google. Google kept asking me to verify it was actually me on the new mobile and kept sending notifications to my other mobile which no longer had a SIM card in it and so could not RECEIVE the notification. I tried other sign ins like my laptop but good old google insisted on sending notifications to my other mobile which did not have a SIM in it to receive notifications. This is very annoying and irritating in the extreme. What am I supposed to do?

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7:55 pm EDT

Google New double sign in.

Please can I opted. out of two sign in. at least let me do it on one device? If I start on my phone then where does my second sign in come from. I don't take my desktop computer with me. I certainly don't carry my Kindle out of the house. If I need Google maps I need this other device. Right? My son handicapped only has a phone. Where does he get a second sign in?

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1:06 am EDT

Google Google pay

I got a charge on my back account and it's from safe games go.co/helppay I have no idea why this js on my account and why I'm being charged for it I didn't authorize anything of the sorts and I'm disputing it with my bank and blocking any future attempts from this source this is outta hand and if it don't stop I'm gonna proceed legal matters after Google for poor security that this is allowed to go on Thanks Tracy Kling

Desired outcome: Money put back for all transactions

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11:57 pm EDT

Google Unauthorized Charge

Today, October 30, 2022 I notice that my BDO Debit card was charged of the following

(1) POV W/D SV GOOGLE *GA g.co/helppay # MC GBR [protected]

(2) POV W/D SV GOOGLE *GA g.co/helppay # MC GBR [protected]

(3) POV W/D SV GOOGLE *GA g.co/helppay # MC GBR [protected]

(4) POV W/D SV GOOGLE *GA g.co/helppay # MC GBR [protected]

(5) POV W/D SV GOOGLE *GA g.co/helppay # MC GBR [protected]

and it said that the posting date is on November 02, 2022

I am an IOS user, so this is very unusual for me. I have checked my family and friends and my card is not associated with any of theirs.

I need a detailed explanation of this

Desired outcome: Please refund

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11:04 pm EDT

Google Google play app store

There are google staff people playing games with my Google play store. I can't download the apps I need. They have disabled it. 1 they need to stay out of my [censored]in business, 2 they don't need to tell me what I can and can't do online and what apps I can't install. They don't know me so all this acting personal will stop. Please fix. I wanna dwnld apps.

Desired outcome: I want to download the apps of my choice and the ones I need. Period.

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12:42 pm EDT

Google unauthorized credit card charges

I do not check my statements as often as I should but I did today just to find so many unauthorized charges for GOOGLE*Word Find g.co/helppay# CA adding up to over $1,740 - I do play GOOGLE*Zynga Inc but NEVER Word Find. This timeframe is only from April 2022 to current but I'm sure there are several more and the costs are from .99 all the way up to $49.99. This is ridiculous and I'm sure that I am not the only person.

Desired outcome: How can I get these charges reversed

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12:36 pm EDT

Google Avast software

*10/05/2022 Renewal charge to BofA Credit Card in he amount of $43.79. My current BofA credit card number was changed in June 2022, yet renewal of AVAST was charged to my newly issued credit card. ** Secondly, I installed a FREE version of AVAST in 2020 and was charged $1,99. In September 20, 2021, I was charged $26.27,which I somehow overlooked. ***This morning,10/06/22I have uninstalled Google AVAST Software via Third Party. I have also disputed the $43.79 charge on my BofA Credit Card. ****The audio automated directory on [protected] is so fast that I could not decipher the directions after three attempts. It is apparent that Google does not want to deal with Customer Service because the vast number of people that are dependent on your products. I shall be limiting my Google Exposure whenever I can do so.

Desired outcome: Confirm cancellation of renewal charge and cancellation of software subscription

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A
9:41 pm EDT

Google I want google to find an alternate way to recover accounts or burn in hell.

One day my familiar device failed, (phone) so I bought a new phone, but it had been so long that I could not remember the password to google account. I went to account recovery. Not helpful. I tried every password I have ever used, nothing worked. I tried to get verification code, tried every email address I have ever owned. Nothing worked. Then I went on a hunt for a human that worked at google for help. After being on hold with google for over an hour the computer hung up on me, so I went back on the hunt. There is only one non-English-speaking person for google support. I apologize that I only speak English, but it is what it is. She took me through the same steps that the recovery page did even though I told her that none of it worked. She told me that even though google saves and tracks every second of everything you do online that since I was the one who put the information in that I should know the information. And yes, I should know it, but when you don't use that information because it is saved by google on your familiar device, you tend to forget that information. And you would think that Mighty Google would have a way of verifying your identity, hell my bank can do it over the phone, why can't mighty google? Because they suck! And now they have become so large that nobody can live without them. Well, I will find a way. I am deleting my account, and [censored] Youtube. I don't need it that bad. When all my information has been exported to a different account, I will not give google one [censored]ing dime of my money, and I will delete all google apps off my phone. One little nothing account isn't going to make a difference to google but google made me feel like nothing when they couldn't produce an alternate approach to recovery my account, and I lost photos of my father that I cannot replace because he's dead. I think I would have rather seen my house burn to the ground with those photos in it, than to think google is holding those images hostage, and refuses to help a google one customer.

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About Google

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Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
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  1. Google contacts

  2. Google phone numbers
    +1 (650) 330-0100
    +1 (650) 330-0100
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  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
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