Goodwill Industries

I have constantly experienced that at the Goodwill on 19th Ave., and Northern in Phoenix, Arizona or my mistake. Peoria has a manager who is constantly harassing people who look as though they don’t have any money to pay and call them out in front of everybody and let them know that they shouldn’t be in here because they don’t have money. One incident particular. She saw Lady was wearing she was and she said where are you in here you don’t have any pay look at you can’t anymore Shoes but the lady was just trying on shoes and she saw her there at the time incident where somebody had a backpack and stopped him and asked to leave backpack. He said no it’s my backpack and he said she said we’re selling and he said look at my backpack, and he said no it’s OK fine to leave , this is very rude. She has no customer service ethic and is totally not abiding by the Goodwill mission.

I was in your store today and I have never been so disrespected in a long while. But today takes the cake. And this person was a manager, supposedly. And then if she part of your leadership she should not be. The worst disposition, disingenuous, discourteous person. And does not make sense especially if I am spending my money in support of your organization and supporting your mission. It comes down to simple common courteous be respectful toward people. What angered me most was they were flippant toward me to say nothing was going to happen to me and that I could speak and or treat people like I want which is disrespectful. And face no consequences or be held accountable for actions. They need further training or find themselves another profession.

I visited Goodwill on Sunday December 3rd, 2023 in the afternoon.

Please put the changing rooms back at the Roseville MN or another store where they were removed. We are not allowed to bring unpaid products into the bathroom. So, we have no way to try on clothes prior to purchasing them. I don't know why they were removed other than for covid protection purposes, but those are long gone.

There was a sign (misspelled) that said all furniture was 50% off. I asked one employee if a mobility device was a part of the deal and was told she was unsure. I went to the cashier and was told probably because the exercise equipment was included. She went and asked the store manager and he came out saying that it was unacceptable that I was harassing his employees. When I tried to explain the situation he walked away. I made an out loud comment that he was behaving rudely and he turned around, raised his voice, and told me that I was the rude one, once again for harassing his employees. My autistic daughter was with me and she was in tears from being yelled at by this man. My name is Rae and my phone number is [protected].

I have seen, and recently got blocked due to this, where they post something that is fake and say it is real. ie. silver when it isnt, a fendi bag when it was fake and it says not returnable. They blocked me when I wrote them an email with my concern. I know the silver was not real becuase on the original listing I bought something that wasnt described correctly and they took it back - they relisted it saying it was still silver without returns. This is terrible.

I have been donating to Goodwill for a long time and up until a few years ago there were choices we had. Nice handbags, clothes, etc. Over the least 2-3 years, those items have been taken away and put in what is known as “Goodwill Boutique”. The whole point of goodwill is because most people can’t afford them and go bargain shopping. Furthermore, it is illegal for Goodwill to price honed handbags, etc. Goodwill’s upper administration should be ashamed the way they scam consumers. It’s not goodwill; its let’s see how much we can take from people and hide it laws. It it wasn’t for consumer’s goodwill you wouldn’t have 2 pennies to rub together.

I was purchasing two identical planters at a local Goodwill. One had a price of 2$, the other did not. Since they were IDENTICAL, I assumed they would each cost 2$. The cashier stated that the manager would need to be called in order to clarify the price. Given they were identical, this policy did not make sense.,I left, without the planters. I did not have time to wait for a member of management to be contacted.

I went in to your store at lunch time and saw a purse. 9/14/23. The price sticker popped off from the inside and I couldn't find it anywhere, so I was charged $9.99. I went next door to Dollar Tree and I felt something stuck on my arm and clothing - the sticker that popped off! (as it was the original price for the purse and it says purse on that original sticker at $7.99). So I march back excited and an employee got me to calm down. Another employee went back to put another sticker price on it but now I feel this isn't right and had asked for a refund to the original $7.99 (if the sticker had not pop off, yes I would've paid $7.99.) They wouldn't budge, I said thank you and left. I won't argue because I know it's unfair. I waited til today to write as I was very busy with my new roommate moving in over the weekend.

Now, I'm not lying or cheating in any way. They said purses are all $9.99, but I didn't put $7.99 on it, it was someone in the back, so don't blame me. Not my fault the incorrect price sticker was on it, that's the way I found it. My white/ yellow sticker said purse, $7.99. I wish it didn't pop off and I wish I found it from my shirt before they put another price sticker on it. What would you do?

What I do want, is to be allowed to go back to that store, get a refund and to be re-rung back up at the original price that was on the purse. I didn't do anything wrong, and you have cameras that you see me looking all around and asking help from an employee. Now, do right and see the honesty here. Help.

fairly newly located goodwill store on west esplanade in kenner louisiana was bright clean and has great merchandise. Pleasure to shop there until recently. There were 6 dressing room in the store all with mirrors within. 2 or 3 weeks ago i was there and 3 of the dressing rooms no longer had mirrors. i was told by a worker that people were behaving terribly, smashed the mirrors or pulled off the walls, also urinated in the rooms. Quite disturbing to hear of this... I had made a suggestion that they at least put a mirror outside the dressing room so customers could see if the clothes looked like a good fit.

I returned yesterday to shop there again. As of yesterday there is only one dressing room with a mirror...the only mirror in the store.

There is another thrift store in the area that has no dressing rooms but does have mirrors. They have a huge selection of clothes for $1 which i dont mind buying without trying on. But I cant afford to buy yours without trying on...