Menu
Register
Write a review File a complaint
Goodwill Industries Customer Service Phone, Email, Contacts

Goodwill Industries
Reviews and Complaints

Goodwill Industries's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.goodwill.org

Learn how the rating is calculated

1.4 3 Reviews 467 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Goodwill Industries Complaints 467

ComplaintsBoard
N
2:49 am EDT

Goodwill Industries Goodwill Industries of Kentucky - Lexington

My complaint is against the Goodwill store - Goodwill Industries of Kentucky - Lexington. They sold me a jewelry lot they listed and described as "48.3 Grams Sterling Silver SS925 Mexico Wearable Bracelet & Brooches Pins". Upon further inspection and testing, I found that roughly half of the jewelry is made of brass and copper, and is not 48.3 grams of sterling silver as they listed. I understand that mistakes happen so I informed the store of my findings and sent them proof of my testing. I requested a partial refund or a return label to send the jewelry back to them for a full refund. I was shocked to see their employee Vanessa reject my return request completely, regardless of the evidence I presented. They committed blatant fraud and aren't even trying to hide it. They are trying to say the jewelry brass/copper is an embellishment, like a gemstone. Their policy states jewelry may contain embellishments. However, as can be clearly seen in the attached pictures, the jewelry is made with mixed metals. The brass/copper and sterling silver are all fused together as one piece and was not an addition. Even their manager was absolutely no help as he concurred with Vanessa's communications with me. They flat out rejected all return options and then disabled/blocked my account from further purchases. I have been a loyal Goodwill customer for decades and have purchased hundreds of products through them. Buyers BEWARE of this store! They will tell you they are selling you something desirable and will ship you a turd!

Desired outcome: I want a refund and my bidding privileges restored, as well as an apology from their employees and management.

Read full review of Goodwill Industries
View 0 more photos
Hide full review
ComplaintsBoard
M
12:59 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I recently visited the Goodwill store located at 9015 S.E. Powell Portland OR 97266 with my daughter, hoping for a pleasant shopping experience. Unfortunately, what we encountered was nothing short of disappointment, embarrassment, and a blatant lack of respect from the employees. I feel compelled to share my frustrating experience and caution other...

View 0 more photos
Read full review of Goodwill Industries
ComplaintsBoard
C
10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Goodwill Industries Baby doll for my granddaughter

Went to Bartlesville Oklahoma Goodwill on Friday July 21st at approximately 5:30 pm. I always check the counter display first thing and found this doll. I ask if I could put in my cart while I shopped and was told no they would keep for me till I was done shopping. Shopped about an hour spent 122.00 dollars ask for my doll and was told they had sold to someone else. I ask why and she said she thought I was gone. The doll was still in the store under the counter in a bag. The manager refused to make this right so I will not be going back there to spend my money. This was wrong and I was first person to say I was buying this item and when they wouldn’t make it right I was very disappointed.

Desired outcome: This not to happen to anyone else

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
B
5:01 pm EDT

Goodwill Industries Customer service

I shop at Goodwills frequently and enjoy chatting with fellow shoppers. In the past I have never had a problem or an issue at any of the goodwills I frequent. I was at the Cornelius one a week ago and had been shopping and talking to the regulars like we normally do when we see each other and I had just pulled out a folding chair that was .99 I was going to purchase. Jimmy was bringing out furniture. I moved each time to give him space to put out new items. Out of no where an employee named Lisa goes and tries to pull the chair out of my hand. I asked what she was doing and she yells we can't sell it if you're sitting in it. She refused to let go of the chair. It was Senior Citizen's day and not all people can stand for long periods of time. I was very upset and so were my fellow shoppers about how rude and ugly she was. I couldn't understandf how or why it was necessary to be so rude and unprofessional while working with the public. I have worked in healthcare for 30 years and customer service is put before your feelings. Jimmy came out later and asked me if I was ok. I talked to the manager but I knew after speaking with him he wasn't going to do anything. I want be going back.

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
C
12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Goodwill Industries Customer service sucks!!! Bad

I am a customer that used to frequently go to Goodwill in Rutland County so that’s Rutland city and I don’t go in there very often anymore because they’re very snarky and they really do not care about their customers whatsoever. They don’t even offer to give you a bag, they act like you don’t even belong there, it’s almost like they don’t want any customers I believe that maybe some of these young girls need to probably get cleaned out and the prices are beyond ridiculous and the customer service is disgusting and I’m disgusted with the way they were rude to my mother, she’s an elderly woman Please clean this place out and see that they’re totally breaking the law

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
B
1:37 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Goodwill Industries Shipping

I have never seen a company that charges over 200.00 for a delivery on 4 small items. Why is shipping so much with this place. I order a pair of shoes anywhere else n shipping is about 12.00 but with this place it's 20.00 to 25.00 it's no way it cost that much to ship shoes. I also was going to oder a action figure they want 20.00 shipping on that. It cost 4.49 on posh mark or ebay so why 15 dollars more with goodwill. Unbelievable.

Desired outcome: They need to let people pick the shipping company they want . Like with usps they only charge by weight .

Read full review of Goodwill Industries
View 0 more photos
Hide full review
ComplaintsBoard
J
10:39 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was shopping at your 7th st and Union Hills Phoenix Az location yesterday 7/11/2023 as I have been a regular customer for over twelve years at this location without incident. As I was leaving I had a pair of socks in my hand along with my wallet which I had inadvertently neglected to purchase which I would have the moment I realized I was still holding...

Read full review of Goodwill Industries
ComplaintsBoard
V
2:34 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

At my visit at goodwill today while shopping in the pajamas section, I picked out a night shirt size medium which would have been $1.99. When I got to the register a young girl l, (the Alsace one who has done this before, madyson on her name tag rang it up for 5.79as a regular shirt. I’m sure Everytime she sees an item of her interest she does this because...

Read full review of Goodwill Industries
ComplaintsBoard
S
1:27 pm EDT

Goodwill Industries Jill Denise Thomas

She is rude to customers and the employees. I hurt my neck last Sunday seen 4 different drs and have 4 drs statements and because she is up set she only has me working 1 day when I always get 4days. She harassing me and everyone else. Something needs to be done. Before I get attorney she is hateful treats customers like crap. I've never met someone who was so mean.

Desired outcome: I want to be back on the schedule this week also I think she should have consequences as well

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
N
2:10 am EDT

Goodwill Industries Goodwill Industries, Greensboro, North Carolina

The Goodwill store in Greensboro, NC sold me a ring they said was sterling silver with diamond accents. I paid to have the ring sent to me in North Dakota. When the ring arrived, I tested the ring and it is junk costume jewelry, made of copper and there are no diamonds in the ring. When I notified the store of their error and sent them the proof of the tests, showing their ring is not what they said it was, they told me I could pay to ship the ring back to them (second time paying for shipping) and they would retest the ring (why didn't they test it prior to selling it). If the ring was found to not be sterling silver, they would refund my purchase price, but not the shipping and handling fees. When I told them that is absurd that I should pay anything for the junk they shipped me, they disabled my account. Can you imagine that? They commit fraud and then double down on it and then tell the customer they have to pay for that junk, even though they lied from the start. I tried to contact them through the website and tried to reach their management. They were NO help whatsoever. This store is HORRIBLE! Do NOT trust them and do NOT buy anything from them. They run the store like used car salesman! Every employee at that store should be FIRED! To be clear, my complaint is not with Goodwill as a whole. It is specifically the Goodwill store in Greensboro, North Carolina.

Desired outcome: Full refund of purchase price and ALL fees! I do not want to pay 1 single penny for this junk ring! And, I want my account re-enabled as I did NOTHING wrong to warrant being blocked from purchasing.

Read full review of Goodwill Industries
View 0 more photos
Hide full review
ComplaintsBoard
R
4:55 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I won a metal detector online vis Goodwillauctions.com The item was described that it powers on. When I got it, it did not power-on. When I sent them a letter complaining that it didn't work, they sent a reply that it did work. Then the customer support guy stated that they powered the detector on with two 9v batteries. The detector works with eight AA...

Read full review of Goodwill Industries
ComplaintsBoard
D
6:17 pm EDT

Goodwill Industries Brunswick location

I have lived here for 5 years from Atlanta/and many travels abroad. the Brunswick location never offers the color discount tags/military/ no anything. I try to wait till I go home to shop at goodwill. For one you're not questioned as if you were not supposed be shopping there unless you have ID. This country is nowhere close to united. I am a Veteran I am questioned more about $5 than someone who gets their hair and nails done and NEVER work. So, my time and taxes are paying for that/ along with all the children they decided to have on working citizen's clock. I shop at Goodwill because I like it/even though your company is receiving free merchandise that you charge for. The Brunswick location in all my travels has been the most challenging location. I have not expressed this until today hoping they would go back to accommodations for the CUSTOMERS that's keeping salaries paid. They are not doing bad because it's the only one here. From now on I will wait for my travels to continue to shop with Goodwill/I don't blame the workers indoors their just following orders from regional/instore management/as a result turnover is hi.

Desired outcome: Open a second location/Brunswick is growing/keep the standards of the company region to region.

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
J
6:17 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On June 22nd, 2023, I shopped at Goodwill Industries in New Lexington, Ohio. As I exited the store through the front door carrying a storage tub with contents, I fell and injured my left knee. Once outside the front door, the sidewalk goes into a downward slope leading into the parking lot. The next day, my knee had swollen with increased pain. I went to...

View 0 more photos
Read full review of Goodwill Industries and 2 comments
ComplaintsBoard
C
6:34 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Goodwill Industries Clothing

I have noticed The prices have been steadily increasing in Goodwill. It seems they have forgot that they are a thrift store and people shop there because they have to not because they want to for clothing. I purchased a pair of men's shorts they were $12.99 I thought that was quite expensive but they seem nice I looked online they were $13.99 brand new at a large Nationwide department store That's what pushed me to write this review that's appalling to see a store taking advantage of people that are forced to shop at thrift stores.

Desired outcome: The desired outcome would be for corporate to take a walk through all the stores without letting them know that they are coming and check out the pricing especially in Fountain Hills Arizona

Read full review of Goodwill Industries
View 0 more photos
Hide full review
ComplaintsBoard
H
9:47 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Goodwill Industries store air freshers

I need to complain about the air freshers at the Woodland Park Colorado location. They are way too strong and spray too much and too often. It is so hard to breath in the store. I understand you need them in the store but does there need to be three spraying every few minutes. Its just too much. You can visibly see the spray hanging in the air. I have heard several people have complained about it. I absolutely love this Goodwill, and love shopping there, but I leave so sick from the air freshers. Can they be turned down or not have so many? Thank you in advance.

Desired outcome: Eliminate some of the air freshers and turn them down.

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
M
10:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Goodwill Industries repurposed jewelry box

I purchased the repurposed jewelry box from Goodwill Blue Box on May 26th. It was supposed to buy a 2-get-1-free sale. I only received the 2 boxes that I purchased. I thought, hey they made a mistake, let me contact them. That didn't turn out like I thought it would. If you go to your website the email address listed there gets returned to the sender undeliverable. Your Facebook page messenger gives a different email address. I'm not sure if that address is valid, as I haven't received any response after multiple attempts. What do I need to do to resolve this issue? my order date was 5/26/23 My Upright order number is 7983614, and my Bluebox order number is 80328. My email address is [protected]@gmail.com

Desired outcome: I would like the box of promised repurposed jewelry box.

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
M
11:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Goodwill Industries customer service

there was a loud cursing match, between the customer and goodwill clerk, inside the store. June 6, 2023, between 8:50-9:00 pm. Please Please Please, look at the tape once looking at the tape, you will see the customer and clerk, were wrong. More so the clerk, cursing and laughing, did not help, this never should have happened. goodwill 9630 Two Notch Rd, Columbia SC. My Name is Nettie Singleton [protected]. Email nmsingleton1959gmail.com.

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
T
5:51 pm EDT

Goodwill Industries The manager on duty

Re: store [protected] Holcomb Bridge Road Suite 116. Alpharetta, GA. 30022

Hi,

I am a public school teacher and teach the three Rs to my students every year. R for reducing, recycling, and reusing. For the same belief I shop frequently in Goodwill and donate always. I try to keep buying from my neighborhood Goodwill. I always had a great experience since Ms. Erica joined the team as a manager. Every time I asked her a question she had an attitude, being rude and unkind. Today I found an air fryer which was missing a part inside, was a mess, and needed tremendous cleaning priced for $9.99. I figured out that I can find the missing part and order it on Amazon, if I can get a bit discount to help the item also be sold. I approached Ms. Erica. She profiled me that I always ask for discount and when I objected that she told me that she will ban me from going to the store as I have been rude to her. She kept yelling and being loud and unkind to me in front of the other customers. I told her that the other stores are open to consider a bit of discount if the item is defective, but she kept being mad and insulting me. I demand immediate action as she has been bias and prejudice to me for having a bit of accent. She put me down in front of the other customers and being so unprofessional. My phone number is [protected]. The whole idea of Goodwill is to have goodwill and being kind to pass the kindness from one to another one to help the community in needs. Ms. Erica is in a wrong business. I am hoping you investigate this further. People like Ms. Erica are in wrong business and they do not need to be employed by GOODWILL. I am customer who constantly buys and donates. I hope I do not have to take this matter further as I know you will take action.

Regards,

Toori Zolghadr

Desired outcome: The employee needs to be fired.

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
R
1:13 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Goodwill Industries Refused to sell valuable items

On May 31st 2023 I went to the Goodwill store #152 to buy a chair and as I was looking over the chair for rips I found an old sword between the cushions so I took the item to the manager to price the sword so I can buy it, but the manager grabbed the item from me and said we can't sell that to you and she put it in her office. Well I went home to call corporate office to ask if she could have sold the item and they said yes she could have so I put in complaint but I still have not heard anything from corporate. I told them I want to buy the item. I think this is very unfair to take from customers and keep for themselves

Desired outcome: I would like to buy the sword602-471-7245

Read full review of Goodwill Industries
Update by Robin Shine
Jun 04, 2023 2:14 pm EDT

I was looking for recliner in store 152 in Apache Junction AZ and as I was expecting the chair I looked between the cushions and found a sword so I took it to the manager to price the item but instead of pricing it she took it from me and said she can't sell the item to me. Well I went home and called corporate office to see if she could have sold me the item and they said yes she could have.. she just needs to price it... Well it's been a week and no one has called me about the item so I want answers asap.. I want to buy the item and it's not fair for employees to take from the public . This is donations! It's not the employees property!

Hide full review
ComplaintsBoard
A
9:26 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was at the Goodwill on Long Beach boulevard and Willow I don't know if it is a case of mistaken identity or if they're doing it just because of what they do but they were calling me out my name the big fat manager put his hands on me and the the back emergency door was locked during business hours I was heckled until I left the store I've only been to the store one time prior they have me mistaken identity with somebody else

Read full review of Goodwill Industries

Goodwill Industries Reviews 0

Looks like Goodwill Industries has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Goodwill Industries, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Goodwill Industries

Screenshot Goodwill Industries
Goodwill Industries offers a variety of services, including job training, employment placement, and other community-based programs for individuals facing employment challenges. They also operate thrift stores nationwide, selling donated goods such as clothing, furniture, and household items.
How to file a complaint about Goodwill Industries?

1. Log in or create an account
To file a complaint or review about Goodwill Industries on ComplaintsBoard.com, start by logging into your ComplaintsBoard.com account. If you don't have an account yet, you can create one on the website.

2. Navigating to the complaint form
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title
Summarize the main issue you have with Goodwill Industries in the 'Complaint Title' section. Be concise but descriptive to capture the essence of your complaint.

4. Detailing the experience
Provide detailed information about your experience with Goodwill Industries. Mention key areas such as any transactions you had, steps taken to resolve the issue, the nature of the problem, and the personal impact it had on you. Ensure to include relevant details to support your complaint.

5. Attaching supporting documents
If you have any additional supporting documents related to your complaint, remember to attach them. However, avoid including sensitive personal data in these documents.

6. Filling optional fields
Use the 'Claimed Loss' field to state any financial losses you incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Goodwill Industries.

7. Review before submission
Before submitting your complaint, review it for clarity, accuracy, and completeness. Ensure that all necessary information is included to effectively communicate your concerns.

8. Submission process
Click the 'Submit' button to submit your complaint or review about Goodwill Industries on ComplaintsBoard.com.

9. Post-Submission Actions
After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged to follow up on the progress of your complaint.

Remember to follow these steps to effectively file a complaint or review about Goodwill Industries on ComplaintsBoard.com.

Overview of Goodwill Industries complaint handling

Goodwill Industries reviews first appeared on Complaints Board on May 9, 2007. The latest review Mixed Feelings About Goodwill Inc was posted on May 15, 2024. The latest complaint don't work or shop at goodwill was resolved on Oct 22, 2014. Goodwill Industries has an average consumer rating of 1 stars from 470 reviews. Goodwill Industries has resolved 47 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
58 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Goodwill Industries Contacts

  2. Goodwill Industries phone numbers
    +1 (800) 466-3945
    +1 (800) 466-3945
    Click up if you have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number
    +1 (770) 963-7793
    +1 (770) 963-7793
    Click up if you have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number
  3. Goodwill Industries emails
  4. Goodwill Industries address
    5810 Indianola Drive, Derwood, Maryland, 20855, United States
  5. Goodwill Industries social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Goodwill Industries Category
Goodwill Industries is ranked 35 among 119 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.