Goodwill Industries
reviews and complaints

Went to Bartlesville Oklahoma Goodwill on Friday July 21st at approximately 5:30 pm. I always check the counter display first thing and found this doll. I ask if I could put in my cart while I shopped and was told no they would keep for me till I was done shopping. Shopped about an hour spent 122.00 dollars ask for my doll and was told they had sold to someone else. I ask why and she said she thought I was gone. The doll was still in the store under the counter in a bag. The manager refused to make this right so I will not be going back there to spend my money. This was wrong and I was first person to say I was buying this item and when they wouldn’t make it right I was very disappointed.

I shop at Goodwills frequently and enjoy chatting with fellow shoppers. In the past I have never had a problem or an issue at any of the goodwills I frequent. I was at the Cornelius one a week ago and had been shopping and talking to the regulars like we normally do when we see each other and I had just pulled out a folding chair that was .99 I was going to purchase. Jimmy was bringing out furniture. I moved each time to give him space to put out new items. Out of no where an employee named Lisa goes and tries to pull the chair out of my hand. I asked what she was doing and she yells we can't sell it if you're sitting in it. She refused to let go of the chair. It was Senior Citizen's day and not all people can stand for long periods of time. I was very upset and so were my fellow shoppers about how rude and ugly she was. I couldn't understandf how or why it was necessary to be so rude and unprofessional while working with the public. I have worked in healthcare for 30 years and customer service is put before your feelings. Jimmy came out later and asked me if I was ok. I talked to the manager but I knew after speaking with him he wasn't going to do anything. I want be going back.

I am a customer that used to frequently go to Goodwill in Rutland County so that’s Rutland city and I don’t go in there very often anymore because they’re very snarky and they really do not care about their customers whatsoever. They don’t even offer to give you a bag, they act like you don’t even belong there, it’s almost like they don’t want any customers I believe that maybe some of these young girls need to probably get cleaned out and the prices are beyond ridiculous and the customer service is disgusting and I’m disgusted with the way they were rude to my mother, she’s an elderly woman Please clean this place out and see that they’re totally breaking the law

I have never seen a company that charges over 200.00 for a delivery on 4 small items. Why is shipping so much with this place. I order a pair of shoes anywhere else n shipping is about 12.00 but with this place it's 20.00 to 25.00 it's no way it cost that much to ship shoes. I also was going to oder a action figure they want 20.00 shipping on that. It cost 4.49 on posh mark or ebay so why 15 dollars more with goodwill. Unbelievable.

She is rude to customers and the employees. I hurt my neck last Sunday seen 4 different drs and have 4 drs statements and because she is up set she only has me working 1 day when I always get 4days. She harassing me and everyone else. Something needs to be done. Before I get attorney she is hateful treats customers like crap. I've never met someone who was so mean.

The Goodwill store in Greensboro, NC sold me a ring they said was sterling silver with diamond accents. I paid to have the ring sent to me in North Dakota. When the ring arrived, I tested the ring and it is junk costume jewelry, made of copper and there are no diamonds in the ring. When I notified the store of their error and sent them the proof of the tests, showing their ring is not what they said it was, they told me I could pay to ship the ring back to them (second time paying for shipping) and they would retest the ring (why didn't they test it prior to selling it). If the ring was found to not be sterling silver, they would refund my purchase price, but not the shipping and handling fees. When I told them that is absurd that I should pay anything for the junk they shipped me, they disabled my account. Can you imagine that? They commit fraud and then double down on it and then tell the customer they have to pay for that junk, even though they lied from the start. I tried to contact them through the website and tried to reach their management. They were NO help whatsoever. This store is HORRIBLE! Do NOT trust them and do NOT buy anything from them. They run the store like used car salesman! Every employee at that store should be FIRED! To be clear, my complaint is not with Goodwill as a whole. It is specifically the Goodwill store in Greensboro, North Carolina.

I have lived here for 5 years from Atlanta/and many travels abroad. the Brunswick location never offers the color discount tags/military/ no anything. I try to wait till I go home to shop at goodwill. For one you're not questioned as if you were not supposed be shopping there unless you have ID. This country is nowhere close to united. I am a Veteran I am questioned more about $5 than someone who gets their hair and nails done and NEVER work. So, my time and taxes are paying for that/ along with all the children they decided to have on working citizen's clock. I shop at Goodwill because I like it/even though your company is receiving free merchandise that you charge for. The Brunswick location in all my travels has been the most challenging location. I have not expressed this until today hoping they would go back to accommodations for the CUSTOMERS that's keeping salaries paid. They are not doing bad because it's the only one here. From now on I will wait for my travels to continue to shop with Goodwill/I don't blame the workers indoors their just following orders from regional/instore management/as a result turnover is hi.

I have noticed The prices have been steadily increasing in Goodwill. It seems they have forgot that they are a thrift store and people shop there because they have to not because they want to for clothing. I purchased a pair of men's shorts they were $12.99 I thought that was quite expensive but they seem nice I looked online they were $13.99 brand new at a large Nationwide department store That's what pushed me to write this review that's appalling to see a store taking advantage of people that are forced to shop at thrift stores.

I need to complain about the air freshers at the Woodland Park Colorado location. They are way too strong and spray too much and too often. It is so hard to breath in the store. I understand you need them in the store but does there need to be three spraying every few minutes. Its just too much. You can visibly see the spray hanging in the air. I have heard several people have complained about it. I absolutely love this Goodwill, and love shopping there, but I leave so sick from the air freshers. Can they be turned down or not have so many? Thank you in advance.

I purchased the repurposed jewelry box from Goodwill Blue Box on May 26th. It was supposed to buy a 2-get-1-free sale. I only received the 2 boxes that I purchased. I thought, hey they made a mistake, let me contact them. That didn't turn out like I thought it would. If you go to your website the email address listed there gets returned to the sender undeliverable. Your Facebook page messenger gives a different email address. I'm not sure if that address is valid, as I haven't received any response after multiple attempts. What do I need to do to resolve this issue? my order date was 5/26/23 My Upright order number is 7983614, and my Bluebox order number is 80328. My email address is [protected]@gmail.com

there was a loud cursing match, between the customer and goodwill clerk, inside the store. June 6, 2023, between 8:50-9:00 pm. Please Please Please, look at the tape once looking at the tape, you will see the customer and clerk, were wrong. More so the clerk, cursing and laughing, did not help, this never should have happened. goodwill 9630 Two Notch Rd, Columbia SC. My Name is Nettie Singleton [protected]. Email nmsingleton1959gmail.com.

Re: store [protected] Holcomb Bridge Road Suite 116. Alpharetta, GA. 30022

Hi,

I am a public school teacher and teach the three Rs to my students every year. R for reducing, recycling, and reusing. For the same belief I shop frequently in Goodwill and donate always. I try to keep buying from my neighborhood Goodwill. I always had a great experience since Ms. Erica joined the team as a manager. Every time I asked her a question she had an attitude, being rude and unkind. Today I found an air fryer which was missing a part inside, was a mess, and needed tremendous cleaning priced for $9.99. I figured out that I can find the missing part and order it on Amazon, if I can get a bit discount to help the item also be sold. I approached Ms. Erica. She profiled me that I always ask for discount and when I objected that she told me that she will ban me from going to the store as I have been rude to her. She kept yelling and being loud and unkind to me in front of the other customers. I told her that the other stores are open to consider a bit of discount if the item is defective, but she kept being mad and insulting me. I demand immediate action as she has been bias and prejudice to me for having a bit of accent. She put me down in front of the other customers and being so unprofessional. My phone number is [protected]. The whole idea of Goodwill is to have goodwill and being kind to pass the kindness from one to another one to help the community in needs. Ms. Erica is in a wrong business. I am hoping you investigate this further. People like Ms. Erica are in wrong business and they do not need to be employed by GOODWILL. I am customer who constantly buys and donates. I hope I do not have to take this matter further as I know you will take action.

Regards,

Toori Zolghadr

On May 31st 2023 I went to the Goodwill store #152 to buy a chair and as I was looking over the chair for rips I found an old sword between the cushions so I took the item to the manager to price the sword so I can buy it, but the manager grabbed the item from me and said we can't sell that to you and she put it in her office. Well I went home to call corporate office to ask if she could have sold the item and they said yes she could have so I put in complaint but I still have not heard anything from corporate. I told them I want to buy the item. I think this is very unfair to take from customers and keep for themselves

Subject: Avon
Seller:Goodwill of Greater Grand Rapids
Item ID: [protected] - 16 Piece Lot of Avon Cape Cod Various Goblets
05/16/2023 06:51 PM
Hi, bid on these items & had a 2nd bid by someone else for the same price.
Don’t understand how I lost 😞 f the bid was the same & my bid was 1st.
Pls explain how you came to this conclusion.
Thx
You
05/17/2023 04:36 AM

[ticket closed] Nina, Thank you for the inquiry into this item. It is appreciated. Please note that unfortunately we are unable to accommodate your request and you will have to contact the shopgoodwill.com website administrator through the help area of the website for help with this issue. They can be reached at [protected]. We do apologize for the inconvenience and for any confusion. Thank you,

GoodWill has increased and changed the way it prices goods.

Let me remind everyone including GoodWill Corporate everything you receive is 100% free, yet games went from 2.99$ for any game to upwards of 12.99$ sometimes surpassing retail price

Books were $.99 for kids now $1.99 and adult books were based on paperback vs hardback. Now a $2.99 flat rate

Clothing was a set $5.79 women's and men's per article men or women's and that was even once $3.79

And shoes in kids went from anywhere from $2.99-5 to $5.99+

It's astronomical to place inflated rates on free items that a company makes 100% profit on and then is able to cut their own taxes by "donating" to Charity.

This is totally bad practice and business! You would think corporate would understand that low cost books (sell faster than higher prices books) volume beats $... Where do you make more money selling 3 books at $2.99 or 200 at.99ct?

Same with the clothing and shoes...

I'm a stay at home mom with a minimal college education but I clearly understand the economics better than whoever is making these horrible business decisions. Squeezing the American dollar out of hard working Americans makes you look like corporate bullies instead of corporate heroes!