Menu
Register
Write a review File a complaint
Goodwill Industries Customer Service Phone, Email, Contacts

Goodwill Industries
Reviews and Complaints

Goodwill Industries's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.goodwill.org

Learn how the rating is calculated

1.4 3 Reviews 467 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Goodwill Industries Complaints 467

ComplaintsBoard
V
12:54 pm EST

Goodwill Industries Manger yells at customers

There was a sign (misspelled) that said all furniture was 50% off. I asked one employee if a mobility device was a part of the deal and was told she was unsure. I went to the cashier and was told probably because the exercise equipment was included. She went and asked the store manager and he came out saying that it was unacceptable that I was harassing his employees. When I tried to explain the situation he walked away. I made an out loud comment that he was behaving rudely and he turned around, raised his voice, and told me that I was the rude one, once again for harassing his employees. My autistic daughter was with me and she was in tears from being yelled at by this man. My name is Rae and my phone number is [protected].

Claimed loss: Me and my daughter suffered emotional distress because he refused to have a conversation about the issue.

Desired outcome: I would like a genuine apology, he apologized to my friend who stood up for me as I was crying by saying he was sorry I felt that way.

Read full review of Goodwill Industries
View 0 more photos
Hide full review
ComplaintsBoard
S
3:51 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Last night I went to try and find a thanksgiving outfit for me and my husband and Had my husband and his friend with him. Well the friend stole from store and me and my husband were treated as if we were caught on video stealing. We have never stolen from goodwill nor will ever. Once police got involved they also treated us as if we were caught steal it...

Read full review of Goodwill Industries
ComplaintsBoard
C
2:48 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello my name is Crystal I was in the Salem Indiana Goodwill store November 9th I purchased three pairs of blue jeans three t-shirts and elephant figurine and two stuffed animals not in my day of school that was 9:00 somehow I was charged for 11:00 items I'm not happy I went to return a pair of the blue jeans I had purchased that are too big they told me...

View 0 more photos
Read full review of Goodwill Industries
ComplaintsBoard
R
1:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Goodwill Industries items they sell

I have seen, and recently got blocked due to this, where they post something that is fake and say it is real. ie. silver when it isnt, a fendi bag when it was fake and it says not returnable. They blocked me when I wrote them an email with my concern. I know the silver was not real becuase on the original listing I bought something that wasnt described correctly and they took it back - they relisted it saying it was still silver without returns. This is terrible.

Claimed loss: 20.00 I bought a pair of sneakers listed as 7.5 womens and they are a size 9 when they arrived.

Desired outcome: Since I am blocked I would still like to be able to return and get my money back.

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
A
9:27 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Goodwill Industries Merchandise

I have been donating to Goodwill for a long time and up until a few years ago there were choices we had. Nice handbags, clothes, etc. Over the least 2-3 years, those items have been taken away and put in what is known as “Goodwill Boutique”. The whole point of goodwill is because most people can’t afford them and go bargain shopping. Furthermore, it is illegal for Goodwill to price honed handbags, etc. Goodwill’s upper administration should be ashamed the way they scam consumers. It’s not goodwill; its let’s see how much we can take from people and hide it laws. It it wasn’t for consumer’s goodwill you wouldn’t have 2 pennies to rub together.

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
L
10:40 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Recently, the Goodwill store in Robesonia, PA, replaced their shelving, making it just about impossible to maneuver, as the aisles are too narrow. Shopping carts can barely navigate passed each other. On the side where the books are kept, carts can't pass, making you have to park it at the end of the aisle. The book shelves are so wide (guessing maybe 24...

Read full review of Goodwill Industries
ComplaintsBoard
K
5:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've been shopping & donating to Good Will for many, many years. I went yesterday after a break in shopping. After an hour, I had filled my cart with maybe 30 pieces of clothing to try on. Imagine my dismay in learning all the fitting rooms had been removed. When I questioned one of the associates, I was told they removed fitting rooms a few months prior...

Read full review of Goodwill Industries and 1 comment
ComplaintsBoard
S
6:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Goodwill Industries Policy

I was purchasing two identical planters at a local Goodwill. One had a price of 2$, the other did not. Since they were IDENTICAL, I assumed they would each cost 2$. The cashier stated that the manager would need to be called in order to clarify the price. Given they were identical, this policy did not make sense.,I left, without the planters. I did not have time to wait for a member of management to be contacted.

Desired outcome: To be able to purchase identical items without having to wait to confirm that the price is the same for each one.

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
B
3:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went in to your store at lunch time and saw a purse. 9/14/23. The price sticker popped off from the inside and I couldn't find it anywhere, so I was charged $9.99. I went next door to Dollar Tree and I felt something stuck on my arm and clothing - the sticker that popped off! (as it was the original price for the purse and it says purse on that original...

Read full review of Goodwill Industries
ComplaintsBoard
Z
7:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Goodwill Industries dressing rooms

fairly newly located goodwill store on west esplanade in kenner louisiana was bright clean and has great merchandise. Pleasure to shop there until recently. There were 6 dressing room in the store all with mirrors within. 2 or 3 weeks ago i was there and 3 of the dressing rooms no longer had mirrors. i was told by a worker that people were behaving terribly, smashed the mirrors or pulled off the walls, also urinated in the rooms. Quite disturbing to hear of this... I had made a suggestion that they at least put a mirror outside the dressing room so customers could see if the clothes looked like a good fit.

I returned yesterday to shop there again. As of yesterday there is only one dressing room with a mirror...the only mirror in the store.

There is another thrift store in the area that has no dressing rooms but does have mirrors. They have a huge selection of clothes for $1 which i dont mind buying without trying on. But I cant afford to buy yours without trying on...

Desired outcome: Put mirrors in the store inside or outside of the dressing rooms. The situation in these very nice store is ridiculous.

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
C
11:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, I just wanted to inform you of my experience today 9/9/23 at the Goodwill at 3226 Del Prado S Suit B Cape Coral Fl. 33904 I pulled up at 8:52 AM at the drop off area, I had to get in the back of my truck to get the things that had fallen out of a laundry basket and rolled around. I set a box outside of my truck out of my way and climbed in the...

Read full review of Goodwill Industries
ComplaintsBoard
U
4:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Goodwill Industries Employee-Scranton, PA

It has been out on the internet, that Richard (Rick) Spencer, who works in the Scranton, PA area was caught by the local online predator finder, Luzerne County Predator Catcher. Now, from my understanding, this is not the first time he has been caught doing bad things of a sexual nature. I was informed he got caught, while working for Goodwill, exploiting the special needs workers while giving them rides to/from work. Something needs to be done.

He also named Goodwill in the video, which is 15 minutes long... not good for business. He is now a known predator of underage boys and the Scranton higher-ups knew about the special needs incident and did nothing. This incident caused his marriage to fail. The man is not right and preys on innocent victims. I pray he gets arrested soon. Why he wasn't arrested after the other incident is beyond me. Here is the link to the video.

https://fb.watch/mRFXhYorCR/?mibextid=Nif5oz

Desired outcome: He needs to be fired if he hasn't been. Please look at the video-it is a shame

Read full review of Goodwill Industries and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
K
K
Karmaisab01
HAZLETON, US
Oct 18, 2023 3:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

If the higher ups knew about things that Rick did prior to this and did nothing, they should all be fired. I heard they knew about things he did but they didn't want to get rid of him because then the warehouse would need a new Manager. Everyone in that Scranton Location on Prospect Ave

should be interviewed and if I was the person that told the higher up that he made sexual advances towards and they did nothing, I would be going after somebody. I have heard nothing but bad things about Goodwill. I had my own bad experience with them but this just takes the cake.

ComplaintsBoard
S
11:20 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The manager at this store is overpricing items by crazy amounts. I shop at a lot of Goodwills and donate frequently, but this one is by far overpricing. I would love to see this get resolved as Norwalk is a small community. I asked one of the workers there why their prices were so high, and she agreed and said the manager decides the prices. There are...

View 0 more photos
Read full review of Goodwill Industries
ComplaintsBoard
C
7:03 pm EDT

Goodwill Industries Bathroom Privileges

I would like to know why you are not allowed to use the restrooms in the North Carolina Goodwills. They don't mind taking my money and I don't mind spending it but when you got to go you got to go. Going to the Goodwill is one of my favorite things to do and I do visit a lot of them. A great majority of your shoppers are Seniors and then mothers with children. These population of people need to go more than others sometime esp. if you take medication. I'm not fussing or ranting altho I'm very good at both I just think it is common courtesy if you are shopping and need a restroom you should be able to use it.

That is all

Thank you

Cindy Turner

8/19/2023

Desired outcome: I would like to see this use of restrooms come about where the customer can use them and having a better shopping experience without having to worry about having to make it up the road to go which I did'nt make it.

Read full review of Goodwill Industries and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mary Hester
, US
Sep 09, 2023 1:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I agree. The goodwill in Jonesboro Arkansas bathroom has been out of service for weeks. To be able to supply bathroom’s for employees and customers alike they have set two port a potties out side the store on the sidewalk for all to witness as you come out and end. How embarrassing It’s a nice sight as you sit at Burger King and eat your lunch and watch the line of people waiting their turn.

ComplaintsBoard
J
9:24 pm EDT

Goodwill Industries Service dogs in Wisconsin

I am a frequent customer of goodwill store in antigo wi. Several of the boss's "team leaders" say, "you can't bring that dog in hear". that's how they say it. I have heard it twice, and the customer says this is my service dog, I need him with me all the time. I am shocked goodwill is supposed to be a training facility for mentally and physically challenged people and they don't know the laws.

Read full review of Goodwill Industries
Update by jade foshee
Aug 21, 2023 9:23 pm EDT

I meant to say bring your dogs in here. I was really upset when I wrote this article.

Hide full review
ComplaintsBoard
N
11:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a bike and recliner on 8/6/23 and I told the cashier I might not be able to pick it up but she was persistent to sell.. I called Thursday and they said they would give me a few extra days I called today and first spoke with pam and she was very rude and hung up on me she doesn't need to. work. witn the public besides that they don't know where the...

Read full review of Goodwill Industries
ComplaintsBoard
P
1:05 pm EDT

Goodwill Industries Shipping charge gouging..

Explain to me how a 3 pound pair of binoculars becomes a 12 pound shipping weight?

https://shopgoodwill.com/item/174634023

I'll wait..🤣🤣🤣🤣

Clearly this is fraudulent practice, I've bought from Shopgoodwill and paid for shipping that was determined 7 pounds on the site but when the package arrived it clearly stated 2 pounds on the label.

I also know that FedEx and UPS will refund the store if they were overcharged for the shipped item due to weight or size discrepancies..

Desired outcome: Do something with this fraud company.

Read full review of Goodwill Industries
View 0 more photos
Hide full review
ComplaintsBoard
N
7:45 pm EDT

Goodwill Industries Racist employee #216861 at Store 088

I shop at Multiple Goodwills, at least twice a week, for over 13 years. This situation was the absolute worst I have ever seen at any store. At store #008, Ray and 48th street in Phoenix, Cashier employee #216861, exhibited the worst racist and discrimitory rant I have ever seen. The cashier, a black female, went totally un-hinged, at two mexican-american's, yelling at them for not being in the correct line. The line the two mexican americans were standing at a check out lane, that DID have a open light, which employee #216861 turned off at the begining of her rant. #216861 repeatley called both of them (a male and female), "You people", "You people need to follow the rules", "You people need to give me space", "you people need to social distance", "This is my line, and you people need to listen to me". The mask wearing #216861 was acting completly INSANE! It was embarrasing for everyone, people left the store, #216861 needs serious mental help, and specifially, and needs to be working someplace else.

Desired outcome: Employee #216861 needs to be fired, and I do not say that lightly in these days, but her behavior was completly unacceptable. If she is not removed, I will file a Civil Rights Complaint against GoodWill

Read full review of Goodwill Industries
Hide full review
ComplaintsBoard
D
7:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Found a jacket marked $00.14. and proceeded to the register to complete the purchase. Employee#1 rang item tagged at .$14. Employee#1 called for the manager, however Employee #2 appeared to assist. Employee#2 advised Employee #1 that she would have to accept the payment at the price, but she was taking it to the back to advise the employee that had...

Read full review of Goodwill Industries
ComplaintsBoard
M
9:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Your store is based on people donations and generosity of some good people. You are taking advantage of people's generosity and harassing your customers and accusing them of something they haven't done because I think especially the managers are the one stealing and mislabeling the items and wanted to bully and indirectly threatening their customers. I am...

Read full review of Goodwill Industries

Goodwill Industries Reviews 0

Looks like Goodwill Industries has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Goodwill Industries, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Goodwill Industries

Screenshot Goodwill Industries
Goodwill Industries offers a variety of services, including job training, employment placement, and other community-based programs for individuals facing employment challenges. They also operate thrift stores nationwide, selling donated goods such as clothing, furniture, and household items.
How to file a complaint about Goodwill Industries?

1. Log in or create an account
To file a complaint or review about Goodwill Industries on ComplaintsBoard.com, start by logging into your ComplaintsBoard.com account. If you don't have an account yet, you can create one on the website.

2. Navigating to the complaint form
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title
Summarize the main issue you have with Goodwill Industries in the 'Complaint Title' section. Be concise but descriptive to capture the essence of your complaint.

4. Detailing the experience
Provide detailed information about your experience with Goodwill Industries. Mention key areas such as any transactions you had, steps taken to resolve the issue, the nature of the problem, and the personal impact it had on you. Ensure to include relevant details to support your complaint.

5. Attaching supporting documents
If you have any additional supporting documents related to your complaint, remember to attach them. However, avoid including sensitive personal data in these documents.

6. Filling optional fields
Use the 'Claimed Loss' field to state any financial losses you incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Goodwill Industries.

7. Review before submission
Before submitting your complaint, review it for clarity, accuracy, and completeness. Ensure that all necessary information is included to effectively communicate your concerns.

8. Submission process
Click the 'Submit' button to submit your complaint or review about Goodwill Industries on ComplaintsBoard.com.

9. Post-Submission Actions
After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged to follow up on the progress of your complaint.

Remember to follow these steps to effectively file a complaint or review about Goodwill Industries on ComplaintsBoard.com.

Overview of Goodwill Industries complaint handling

Goodwill Industries reviews first appeared on Complaints Board on May 9, 2007. The latest review Mixed Feelings About Goodwill Inc was posted on May 15, 2024. The latest complaint don't work or shop at goodwill was resolved on Oct 22, 2014. Goodwill Industries has an average consumer rating of 1 stars from 470 reviews. Goodwill Industries has resolved 47 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
58 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Goodwill Industries Contacts

  2. Goodwill Industries phone numbers
    +1 (800) 466-3945
    +1 (800) 466-3945
    Click up if you have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number
    +1 (770) 963-7793
    +1 (770) 963-7793
    Click up if you have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number
  3. Goodwill Industries emails
  4. Goodwill Industries address
    5810 Indianola Drive, Derwood, Maryland, 20855, United States
  5. Goodwill Industries social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Goodwill Industries Category
Goodwill Industries is ranked 35 among 119 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.