Goodwill Industries
reviews and complaints

I have seen, and recently got blocked due to this, where they post something that is fake and say it is real. ie. silver when it isnt, a fendi bag when it was fake and it says not returnable. They blocked me when I wrote them an email with my concern. I know the silver was not real becuase on the original listing I bought something that wasnt described correctly and they took it back - they relisted it saying it was still silver without returns. This is terrible.

I have been donating to Goodwill for a long time and up until a few years ago there were choices we had. Nice handbags, clothes, etc. Over the least 2-3 years, those items have been taken away and put in what is known as “Goodwill Boutique”. The whole point of goodwill is because most people can’t afford them and go bargain shopping. Furthermore, it is illegal for Goodwill to price honed handbags, etc. Goodwill’s upper administration should be ashamed the way they scam consumers. It’s not goodwill; its let’s see how much we can take from people and hide it laws. It it wasn’t for consumer’s goodwill you wouldn’t have 2 pennies to rub together.

I was purchasing two identical planters at a local Goodwill. One had a price of 2$, the other did not. Since they were IDENTICAL, I assumed they would each cost 2$. The cashier stated that the manager would need to be called in order to clarify the price. Given they were identical, this policy did not make sense.,I left, without the planters. I did not have time to wait for a member of management to be contacted.

fairly newly located goodwill store on west esplanade in kenner louisiana was bright clean and has great merchandise. Pleasure to shop there until recently. There were 6 dressing room in the store all with mirrors within. 2 or 3 weeks ago i was there and 3 of the dressing rooms no longer had mirrors. i was told by a worker that people were behaving terribly, smashed the mirrors or pulled off the walls, also urinated in the rooms. Quite disturbing to hear of this... I had made a suggestion that they at least put a mirror outside the dressing room so customers could see if the clothes looked like a good fit.

I returned yesterday to shop there again. As of yesterday there is only one dressing room with a mirror...the only mirror in the store.

There is another thrift store in the area that has no dressing rooms but does have mirrors. They have a huge selection of clothes for $1 which i dont mind buying without trying on. But I cant afford to buy yours without trying on...

It has been out on the internet, that Richard (Rick) Spencer, who works in the Scranton, PA area was caught by the local online predator finder, Luzerne County Predator Catcher. Now, from my understanding, this is not the first time he has been caught doing bad things of a sexual nature. I was informed he got caught, while working for Goodwill, exploiting the special needs workers while giving them rides to/from work. Something needs to be done.

He also named Goodwill in the video, which is 15 minutes long... not good for business. He is now a known predator of underage boys and the Scranton higher-ups knew about the special needs incident and did nothing. This incident caused his marriage to fail. The man is not right and preys on innocent victims. I pray he gets arrested soon. Why he wasn't arrested after the other incident is beyond me. Here is the link to the video.

https://fb.watch/mRFXhYorCR/?mibextid=Nif5oz

I would like to know why you are not allowed to use the restrooms in the North Carolina Goodwills. They don't mind taking my money and I don't mind spending it but when you got to go you got to go. Going to the Goodwill is one of my favorite things to do and I do visit a lot of them. A great majority of your shoppers are Seniors and then mothers with children. These population of people need to go more than others sometime esp. if you take medication. I'm not fussing or ranting altho I'm very good at both I just think it is common courtesy if you are shopping and need a restroom you should be able to use it.

That is all

Thank you

Cindy Turner

8/19/2023

I am a frequent customer of goodwill store in antigo wi. Several of the boss's "team leaders" say, "you can't bring that dog in hear". that's how they say it. I have heard it twice, and the customer says this is my service dog, I need him with me all the time. I am shocked goodwill is supposed to be a training facility for mentally and physically challenged people and they don't know the laws.

Explain to me how a 3 pound pair of binoculars becomes a 12 pound shipping weight?

https://shopgoodwill.com/item/174634023

I'll wait..🤣🤣🤣🤣

Clearly this is fraudulent practice, I've bought from Shopgoodwill and paid for shipping that was determined 7 pounds on the site but when the package arrived it clearly stated 2 pounds on the label.

I also know that FedEx and UPS will refund the store if they were overcharged for the shipped item due to weight or size discrepancies..

I shop at Multiple Goodwills, at least twice a week, for over 13 years. This situation was the absolute worst I have ever seen at any store. At store #008, Ray and 48th street in Phoenix, Cashier employee #216861, exhibited the worst racist and discrimitory rant I have ever seen. The cashier, a black female, went totally un-hinged, at two mexican-american's, yelling at them for not being in the correct line. The line the two mexican americans were standing at a check out lane, that DID have a open light, which employee #216861 turned off at the begining of her rant. #216861 repeatley called both of them (a male and female), "You people", "You people need to follow the rules", "You people need to give me space", "you people need to social distance", "This is my line, and you people need to listen to me". The mask wearing #216861 was acting completly INSANE! It was embarrasing for everyone, people left the store, #216861 needs serious mental help, and specifially, and needs to be working someplace else.

My complaint is against the Goodwill store - Goodwill Industries of Kentucky - Lexington. They sold me a jewelry lot they listed and described as "48.3 Grams Sterling Silver SS925 Mexico Wearable Bracelet & Brooches Pins". Upon further inspection and testing, I found that roughly half of the jewelry is made of brass and copper, and is not 48.3 grams of sterling silver as they listed. I understand that mistakes happen so I informed the store of my findings and sent them proof of my testing. I requested a partial refund or a return label to send the jewelry back to them for a full refund. I was shocked to see their employee Vanessa reject my return request completely, regardless of the evidence I presented. They committed blatant fraud and aren't even trying to hide it. They are trying to say the jewelry brass/copper is an embellishment, like a gemstone. Their policy states jewelry may contain embellishments. However, as can be clearly seen in the attached pictures, the jewelry is made with mixed metals. The brass/copper and sterling silver are all fused together as one piece and was not an addition. Even their manager was absolutely no help as he concurred with Vanessa's communications with me. They flat out rejected all return options and then disabled/blocked my account from further purchases. I have been a loyal Goodwill customer for decades and have purchased hundreds of products through them. Buyers BEWARE of this store! They will tell you they are selling you something desirable and will ship you a turd!