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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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6:35 pm EDT

Google google text

I kept waiting and waiting from my husband to reply my text but nothing arrived. Found out he texted with so many numbers and tried to confront by calling those numbers and most answered by Google. So, this technology creates a big spaces for all these disgrace women to text or sextext married men without traces at all.
"VERY SMART" technology to destroy the hearted humanity.

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12:38 pm EDT
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Google adwords ads

Goggle adwords team in India is the worst. They have created a new era of loss for American customers using adwords for advertising they are costing goggles business as well as customers. They unfairly put my account under review causing my local taxi business to lose money on labor day weekend goggle is losing money as well i complained to the india team about sone sketchy things with clicks and being over charged they were behind it and they had to credit me the overcharge right after that they right a false statement on a letter saying im out of money my account is under review! I clarify that it was not true and i was all paid for the previous payment. But still keep my account under review saying its a regular check 🤕Its causing goggle to lose money and customers are not happy about it its going on 3 days my ads arent running due to india adwords very unfortunate partnership im sure 100 1 star reviews about this team on goggle will get someone in goggles main office attention!

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9:53 am EDT

Google gmail and google customer service

My name is Elaine Balmer my phone was stolen and my passwords Changed by a angry ex boyfriend and he reset my phone so I got a Google locked out of my Gmail and I have done everything you've asked me to do over and over to recover my email to no avail. I've lost my job, almost losing my house, and yet your company has not lifted a finger to help me I have done everything from provide proof of identification 2 I offered to give you my social security number! And still nothing from your team. I understand that you can't change account information over the phone that's fine and dandy there's got to be other ways you can unlock my account with the touch of a button and yet you choose to let me lose my job. So now I'm going to go to the Better Business Bureau I'm also going to slander it all over any Facebook page I can get my hands on and I'm kind of thinking I might go to the news it's ridiculous you cost me a lot of money and all I want is in my email and you won't give me the time of day so here's the big screw you to you and all of your team members. If my issue is not resolved or at least addressed and attempted to be resolved within the next 24 hours I'm going to hire a lawyer, and I've already spoken with several and they're all very very eager to get their hands on a lawsuit with Google.

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RAKA Kahn
, US
Aug 31, 2018 9:50 pm EDT

This is a great idea. Google can’t be trusted. Especially since they track you without your permission (yes google, even when you turn off the location settings) and who knows what they do with that information. There has to be a way to help get them to get their crap together. If only enough people stood up to them and an investigation was started... also I would sue your ex for revenge porn. Last post had this issue too although I don’t know the laws in your state.

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3:43 am EDT
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Google google images

Hello,
My name is Natalie Turk. My ex boyfriend posted without my consent some very revealing pictures on some websites and they are currently on google images. I would like to see if I can get them removed from the image search engine. I'm not necessarily concerned about them being on the sites as much as I am with them being able to be googled. I am getting hired as a teacher in the state of Texas and i desperately need those said pictures to not be able to be searched. There is already a lawsuit against the man who posted. Please let me know what action can be taken.
Thank you, Natalie.

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RAKA Kahn
, US
Aug 31, 2018 9:43 pm EDT

Google should be sued and investigated for invading our privacy AND you should sue your ex for posting revenge porn. That’s a form of abuse and illegal.

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4:10 pm EDT

Google promote your own business through google

I decided to check my transactions from my debit card back in May 2018 and the balance was what I had figured myself. I logged out of my account I had $168.00 when I logged out. A few minutes later not even 5 minutes I call my card balance and it was $0 . This money was to feed my kids because I'm on SSI I get a check every month. So my heart dropped when I heard the balance 0 I quickly log back into my account and look over my transactions. And my last one was for $168.00 from this company called google AdWords. I fished around the internet to see who they were I called them and they said I have a member ship with them and. I have my business promoting through Google search and im charge for every time a person clicks on my business. I was confused . I don't have my own business I live from SSI I'm not allowed to have a business. I also notice they was taking money from my card account 2 more times in April 2018 and January 2018 I ask for a refund they said they don't give refunds I went to Google and complained because this company is using their name. Google only responds to me once a month on the situation and don't even mention this company or my refund they keep saying sorry for the delay someone will get back to you. So I'm believing Google is a part of this scam. They won't give me my money back . That's stealing and fraud and bad business .

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RAKA Kahn
, US
Aug 31, 2018 9:56 pm EDT

You must sue! I suggest contacting some of the previous people on here and possibly getting together to file a lawsuit. This company needs to go and be shut down.

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12:36 am EDT

Google fraudulent withdrawal from bank account

Google cheetah is withdrawing money from my account everyday nonstop for the past few weeks. I have cancelled bank card and they are steal breaking into my account somehow. I'm still in an investigation with the 240 stolen from my account last week and you all still are withdrawing money! I am going to get this to a criminal attorney! I have disputed over and over again with my bank and have been issued new cards and Google is still fradulently withdrawing money from my account. I have never ever signed up for this.

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6:23 pm EDT

Google google accounts

As much as I love my google account and products I have come to a VERY BITTER disappointment recently. Of ALL the information Google spreads around the world, and above ALL the things they keep us informed about and state on their ''About Us'' and ''Privacy'' pages, they have a deep dark secret that they prefer er do not know about before people like you and I sign up for an account. That secret is FRP! FACTORY RESET PROTECTION. If ever your device is in a desperate and unhealthy state, or worse rooted or bricked, this may prevent you from using your device PERIOD. GOOGLE NEEDS TO WARN ABOUT FRP AND MAKE IT CLEAR THAT YOUR ACCOUNT PROTECTION ALSO PROTECTS YOUR PHONE FROM THEFT BY PREVENTING A FACTORY RESET OF YOUR DEVICE. If your phone is rooted and dont bypass it, you will go through hell and back before its up and running again. If google is all about transparency like they say then they need to EDUCATE AD INFORM THEIR CUSTOMERS AND USERS!

Please do not disappoinment me Google...

Make sure that is POSTED because screenshots me me sending this complaint will be posted EVERYWHERE ELSE! I would hate to see yo u not being transparent as you claim to be. TELL THE TRUTH, TELL US EVERYTHING WE NEED TO KNOW BEFORE..

Not after..

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1:20 am EDT
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Google fraud and larceny

$1733 was stolen from my checking account today through Google play. It is called GOOGLE *Pay g.co/walleth#CAUS in my transaction list. My bank notified me and the Visa card has been deactivated. I need Google to do it's job to fix this. I need Google to have better security and to return my money. These are fraudulent charges and if the money that was not available in my account is not returned I will be filing a lawsuit against Google and proclaiming their negligence to the world. Fix this now please.

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2:51 pm EDT
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Google tap sports baseball

My team name is tuscaloosabraves and have been playing for months and spent tons of money... app started screwing up so I had to delete and reinstall... my team isn't loading up and it won't connect thru Facebook ... I know I was connected thru Facebook bc thats how I used to connect with friends and play. I don't understand why it won't download my team

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1:45 pm EDT

Google I am not a robot

As a reaction to just another one of Google's many "strong arm" attacks on the handicapped, the very frustrating "I am not a robot" serves only to slow down the productivity of not only fully facilitated individuals but more so to focus on and raise the difficulty any handicap person may have in the area of being physically or visually impaired when they attempt to go about normal Internet business.

Logical questions people not on the Google Development team might have would include ... What consists of a street sign? Is the pole part of the sign or is another something that is attached to the pole lower down on the pole also part of the street sign?

Is a curb or sidewalk part of a road or is only the pavement itself? How about a driveway that is attached to the road? Is a driveway part of a road? How about a store parking lot, is that a road or a parking lot?

What does a store front consist of? Does there have to be a sign out front and must the sign include a product name we are familiar with or if it appears as a store front with a product name, does the building have to have a door near that sign in order to qualify as being a storefront?

This facility SUCKS big time and the fact that so many businesses are selling out to another one of Google's private information stealing "pieces of you know what" so-called "tools" is despicable, especially when considering the disdain for the handicapped who try to work through one of these NONSENSE PUZZLES.

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1:40 pm EDT

Google google telepathic

I have been getting a 4.99 charge from google telepathic for about 5 months now. I have no idea why or what it is from. Id like to stop getting charged. Can you help me figure out the source so i can end this. I dont recall signing up for anything mobile, however i did sign up from an xbox account which went through Microsoft, which i believe i ended that.

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3:34 am EDT
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Google unauthorised charges

Hi

This morning i have checked my online nanking only to find i have 3 chatmrges from googke help pay 2 for £2.99 on 10th august and 1 on the 11th august for £10.99 for google help pay which i hace never heard of my card wasn't present. I wabt the transactions refunded as matter of urgency.

Failure to resokve matters will result in a complaint at the hightest level

[protected]@gmail.com

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2:57 pm EDT
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Google google photographs vs facebook fairness

Why did I receive an email showing a picture from my personal photo collection? I chose service, google photo, to use strictly
For school/teaching purposes.
I did not request any google machine or person to "make creations" for me.
In comparison, at least facebook gives client a choice of which photographs client chooses to display into cyberspace.

I am writing to ascertain whether a real human has done this. If so, then please stop.
I realize this is a free service and privacy rights can often be abused or overlooked.
In this case, does the service supplier (google) really care or again is this service simply a process/machine.

Perhaps google can be more transparent? Or at least reiterate, "what is buried in the fine print that states
Google can post from my photo collection or place in a data base used to accommodate advertising purposes?"

Offered suggestions:
1. Perhaps google can allow consumers to have a choice to "opt out", instead of "unsubscribe".
Many of us appreciate google services but prefer to make creations of preference.
2. Allow customer to check off which photographs "can be seen" in this public cyber-forum.
This would allow google to "make creations"

It is a shame that I must unsubscribe to google photos to avoid this happening to me again.
Thankyou for the time to read this complaint.

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10:33 am EDT

Google someone was making me buy google play cards tell me I gotta get some cards to get my money back

Guess I'll talk to someone it will not give me my money back I wanted to cancel my POF it was fixed and they told by two more DMV told me to buy 3 more and I will get my money back and I have not received anything back but my $83 not my $300 in Play Store cards I want to file a report about this they keep calling me trying to get me to get two more Play Store cards that is so wrong

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8:52 pm EDT

Google unauthorized charge

This has happened a few times now and I'm fed up. I know it is a small amount but taking money from me without my say isn't acceptable. I got charged $2.07 under "G.Co/helppay#" and I have no idea how to deal with this. My bank just says to contact google but they don't do anything.. I reckon that when you modify your payment information on Google they charge you, which is wrong.

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1:50 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Google - king g.co/helppay#caus

I have no idea what this is for and I haven't authorized any charges of this sort, I'm looking for several reimbursements on this issue. I have discuss this with my bank and they said I needed to contact Google first then they will take action please review and let me know how to get my money back ASAP. I will contact my bank by Friday for them to take action on this issue.

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12:00 pm EDT
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Google google supercell fraudulent charges on my bank account

On July 3 and 8/3, 2018, I had charges for .99 and 2.99 taken out of my bank account even though I do not have an account with Google Supercell service. I have had 2 new credit cards issued to me as a result causing me much wasted time, trouble and worry. It turns out, Google Supercell has a relationship with VISA to auto update my card even when the numbers on the card change. I had to request the STOP AUTOMATIC UPDATE FEATURE for my new debit card from the bank so these charges would stop. When I tried to contact the Supercell people, at the request/suggestion of my bank, the Supercell guy asked me for personal information in order to access the account - which I don't have with them! Ugh! Google Supercell needs to not be allowed to have this relationship with VISA due to all the fraudulent activity associated with this service. (See all the article on-line that date back to 2016) Apparently this product is played through Google Play and may be violating its terms of use!

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2:16 am EDT
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Google unauthorised credit card charge

On 9th July 2018 my credit card was charged with £8.99 with the narrative "Google *Google Play AP, G.Co/Helppay#". I do not recognise this transaction and have asked my credit card company (Barclaycard) to reimburse it. Could you offer an explanation as to how it has arisen please? My email address is [protected]@gmail.com.

Kind regards

Martin Wainscott

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12:30 pm EDT

Google google fiber

Eight days ago I started a request for service for internet and TV. My initial conversation was pleasant. Soon after that the service went downhill. Initially, the service request was to be expedited and noted with an email to me within 3 to 4 business days but that NEVER happened. I was told I could pick up the equipment needed in a Google store. The nearest is about 2 hours round trip. The agent at the store was most helpful. I explained how poorly this quest had been and she gave me a $25 credit to the bill. After getting the equipment, the red light never turned blue after numerous attempts over the weekend. Now I had to wait an additional 3 days for a technician to come and troubleshoot. Nope! I am sending your equipment back via FEDEX or UPS or whomever. They actually told me if I do not return the equipment back to the store I would be charged!
Not acceptable GOOGLE!

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12:14 pm EDT
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Google 8/5 11:55 am google *next games mountain view, ca

This person is charging my account $9.99 increments. I had one card and those totals came to $50.00. The card was closed and a new one was issued. As soon as the numbers were put in he began to charge this card. Totals are now $120.00. At the top is the latest and the last that he gets from me. I pray that you catch this person and that he spends a very long time in jail!

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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1. Log in or Create an Account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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