Globe Telecom
reviews and complaints

Your office is very clean but your internet wiring is dirty. Hope you can clean them up, slowly. Simply looking at it gives me stress especially now that we don't have an internet connection and still awaiting your technical team. To add, whenever there's an internet interruption, technicians will immediately say it's a network issue. Char. Is there no other reason available? Network issue but my account is the only one affected?

Fortunately enough, I went outside to submit and retrieve my kid's modules, I saw a repair team from Mirait. (Felt relieved, finally they're gonna fix our line). I greeted them good afternoon and asked if they happen to know (insert technician name here) because he's the one in charged of our scheduled repair. He was confident in answering me that he didn't know the technician I was asking for. He looked and even sounded really familiar though, so I searched on Facebook and yes, confirmed with his mole on the center of his nose. My intuition was right all along. I even asked few of my neighbors if the guy on the FB profile pic was the same guy that was in front of us. He was, without doubt. Why would he lie, then? Please let your technicians wear their IDs so that we'll know if he really is the one assigned to fix our internet. He wasn't even wearing one.

Our scheduled repair today is 1-5 PM but guess what? No one contacted me yet. Had I not went outside to check, I wouldn't have known that there was already repair team outside but that guy still insisted he wasn't the one who's incharge in our scheduled repair. If not him, then who? Why is his name on the app. To make the long story short, they left.

What now? Its past 5PM. Still no update.

NO INTERNET CONNECTION FOR 3 DAYS

I called to cancel my postpaid account in AUGUST 2021 and paid my final bill.

I started receiving 'monthly bills' recently DESPITE my termination.

After numerous calls over the months, I was finally handed over to "Raymart' of the globe termination department and provided a TERMINATION REFERENCE NUMBER 533417072A.

STILL I receive emails fraudulently charging me for this TERMINATED ACCOUNT. This is offensive and unacceptable; I believe it is violative of protections under the Consumer Act. It possibly even constitutes criminal conduct on the part of Globe.

I already explain this many times in your agent. Until now no responses.

We just got our internet connection last Feb 14, 2022 and had an internet within 4 days ONLY! Paid for 1599 for the advanced payment and got no calls from your technicians! It’s already March 5, and no resolution about the issue! What the [censored] globe! Return our money or else I will give you a demand letter!

Work order number: [protected]

Name: Ireen Pamela Flores Bitoon

Account no: [protected]

I applied for a globe home broadband last february 19 and submitted all applications. I was asked to choose my preferred installation date which is feb-23,25, and 28. When I checked the status of my application it's still on "order confirmation" it's already the 28th and our tenant in the condo unit will be moving in today. He needs an internet connection since he's working from home. I tried to call your 211 but it didn't help at all. I tried your fb messenger chat support and it sucks big time! No help at all! No updates! No anything! Just hanging in here waiting for your crappy service!

Reference number [protected]. They just close an ongoing issue which we have been calling multiple times and no resolution was provided. They did not provide adjustment on the bill for an outage caused by the typhoon and placed our account on collection barring and our whole neighborhood's services are still not fixed. They have the guts to roam around for new installation but not to fix existing services and still continue to charge for it. Outage in areas is almost 2 months now. We receive notification a few days later that issue is resolved when there are no actions taken.

I'm a globe fibr internet subscriber since feb 2021 and i've been having intermittent internet connection since then. It usually last 2-3 days. Then starting this year it's gotten worse. No internet connection from january 4th to january 10th 2022; no internet connection again from january 16th to january 19th; then again no internet connection since yesterday january 26th. Still no internet connection today. It's giving me q headache since I work at home and my child also do attend online class. I'm missing a lot coz I don't get paid if I don't work and my son has been missing his classes too. I just need help coz i'm a single parent and if I lose my job because of missing work hours, I don't know what's going to happen to us. Thank you.

Hi Sir/Ma'am,

Please attend my complaint about this unit Nokia 1.4.

Date of Incident: January 20, 2022
Client Number: [protected]/[protected]
Full Description of the Incident:
Handset Nokia 1.4 total blackout after being used for two (2) weeks
Desirable Resolution: Replacement of Unit

For your immediate action. Thank you!

Outage that lasted for more than a week was resolved as per globe's email. If internet is not working still - technician dispatch is then required. Multiple appointments have been set and confirmed but system appears to delete them as there are no dispatch scheduled when globe app is accessed through Check Status of Technician Visit. Multiple communication has been made but still unresolved and no technician is being dispatched to our house.

It has been 5 days and we still don't have internet connection. Our work suffered. It's new year and we can't call our family abroad because we don't have internet connection. Customer service sucks you can't talk to someone just the app and messenger which always say the same thing over and over. This is the second time, the other month when we lost connection for 4 days and no rebate in our bill. I need a new internet provider. I'm leaving Globe

Why does globe not comply to agent's and subscriber's agreement as to the day that technician will come to migrate to fiber? Agent and subscriber will agree to ne Sunday but they come.anyday and anytime like 5pm. Sino bida dito customer.o technician?

Me nagsabi me cashout pero sabi ng isa wala. Di sila na brief?

Me.nagsabi malayo box di puede migrate ngayon ok na daw ANO BA TALAGA

May tumawag sa akin [protected] . asking for additional line sinabi ko hindi kami nag papa additional line . then inulit nya ung tanong nya in a sarcastic way . i just want to clarify what she is talking about but she decided to cut off the line . thats how you treat the customer ?

I was chatting with rep about my internet issue for 3 hours and they asked for my details and then just informed me that my information was mismatched and just ended the chat. There is no option to talk to a live person to request for help or option to file a complaint.
I currently do not have any broadband nor mobile internet connection and I have no other means of getting the assistance I need. I lost one day of revenue due to this issue and most likely I won't be compensated by Globe.

On the 24 Oct 2021 at 1.25pm I received a message saying that I was subsribed to GOCALLIDD99 for 30 days. I immediatly tried to make a call to the UK but found no matter what this call would not go through and I was informed that I had insufficient balance to make this call. At 1.38pm of the same day I then tried to check the status of my GOCALLIDD99 load using *143# and promptly received a message saying that my request could not be proccessed at this time. I've been trying to get the status of this load now for 3 weeks and hav tried and received the same message at least 11 times. Does GOCALLIDD99 actually work, if not then please reinburse my load. [protected].

My Globe at Home account [protected] has been closed for 3 months already and I am still getting billings for it. I have settled this in Globe branch in Shangrila and got the Termination Request Ref#: CCU [protected] and FINAL TERMINATION CODE: BAD21100002424.

I have went back and forth in Globe Shangrila just to settle this, the Globe agent told me that to just ignore the billings if I do get them. But I am not comfortable getting this bills that is not true. I am very sick right now and this is added stress for me. PLEASE FIX THIS ISSUE ONCE AND FOR ALL AND DO NOT SEND ME ANY BILLINGS for this account anymore.

FYI, this internet account has been hacked which is the reason I terminated it.

My gmail, google, facebook, messenger binance coins with 2simcards and 2atm and gcash apps with my mobile corrupt.im a victim of cyber fraud theft.i dont know who but before i get totally access gone in all that..i was experience how make my funds didnt receive after i cash in.so i have a more complaint reports in gcash help desk..and now i complaint again for this miserable incidents i dont know if gcash agent can handle my complaints because almost 1 month ang 2weeks theyre never gave me a feed on my complaint..at first report my funds in my wallet is theyre about more past days same feedback..and when i called to an agent she said just waiting for theyre feedback sending but after more hours days i called again but the agent so rude to saying that no more funds.so i panic what happend so for me i need an explanation but she asnwer that go to the pulis.try to make help for my situation is our police job not for agent and then she hang our conversation.and next day they told me that my simcard is active, and next next nexts days he said that my funds is on the pitcock master.1month 2weeks no updates from gcash except to the email that gcash send for me always say fix my account.i want to finding a help how to get my funds..my water bill is already cut.so please help me get back my fund

Keep billing due the service was disconnected I was not used anymore.
Also they scam as in adding service without informing the account holder. And I tried to terminate my account to told me to settle my bill, after settling my account. no termination happend. SCAMMER SCHEME

My card was charged twice from your company on Oct 7th 2021 this is fraud I never heard of your company or did business with them I would like my money refunded from ur fraudulent company in the Phillipines.

I have a unauthorized charge on my account for Globe BillsPay. I did not authorize this charge or have an account with this company. I want my money back you debited out of my account.

Date: October 11, 2020
Transaction Amount: $42.27

You made several declines for attempts to take thousands of dollars from my account. Please contact me with a resolution ASAP

On October 9, 2021 I was charged multiple times from your company that were not authorized. I have no idea why these charges occurred on my card and did not authorize these charges. Please contact me for a full refund of the following charges.

GLOBE-BILLSPAY
$39.69
$1.19
$29.66
$.89
$33.62
$1.01
$40.88
$30.55
$34.63
INNOVE ONLINE E-COMME
$19.77
$.59
TRADESECRETS.CA/TRADES

my email is: melandus.[protected]@gmail.com
Phone number is: [protected]

Thank you,
Cindy Daniel