Globe Telecom

I received a notification and bill statement from globe cash, somebody use my gcash account to get a loan without my consent. March 3, 2023, someone took a 6000 loan payment in PUREGOLD..and only 15 minutes gap another loan was approve 2000 also was use for payment.. I didn't even receive an OTP confirming the loan.. Contact customer service regarding the unauthorised transaction it was even 2 transaction of loan. Receive a response saying i still need to pay for it since it was my account that is used.

GLOBE GCASH is not also secured your information are being given away that easily. It happened in the Philippines while I'm outside the country.

This story is all about Globe and its devious practices. We run a small website development company and are totally reliant on internet connectivity. When we started our business in the Netherlands we thought it a good Idea to also set up a server for development purposes in the Philippines since we were spending 10 – 12 weeks a year in Naga. After consulting several business owners here (in Naga) we decided to go with Globe as our internet provider (in 2011 we only had the choice between Globe and PLDT and the latter was known in Naga for poor service.)

We chose for a business line as we were told that this would give us priority in service. Little did we know that this was not the case. From the moment that we were going to be connected things were iffy at best. When they connected us we were told that we had to pay the excess line over the standard allotted number of meters. This was an amount of 2000 Pesos. When I asked for a receipt, they could not give us one. So, I assume that this money went straight into the pocket of the guys that put up the line. This was the first, but not the only time this has happened. Over the following years, every time we had a storm come over Cebu we lost our signal. It took me a while to figure out why but eventually we traced this back to the fact that our line, as well as a number of other customers was hooked on a tree and with the storm branches broke of and damaged the lines. In the period of 2012 to 2021 we had to have our line completely renewed 4 times because of the many breakages. The las time I asked the service guy to check how many places it had been damaged and he gave up after repairing 6 breakages. (now this could also imply that the wiring used was of substandard quality) In January 2017 while we were in Naga we decided that we needed a backup plan as we already had several times that we had been without signal for more than a month. We went to Globe in SM Seaside Cebu where we were told we could get an LTE solution. On our landline we had a static IP address that we needed so that we could reach our server at any time. We asked to have a static IP address on the LTE line and were told that this was no problem. So we went for that option and had the LTE modem and antenna installed. However after a couple of weeks testing it turned out that we had a dynamic IP address ( this changes all the time) and we contacted Globe about this. When we finally got the right person on the phone who had the technical knowledge we were told that LTE does not support static IP addresses. So I went back to globe to complain and tell them to take their LTE system back. They told us straight in our faces that we had entered into a 24 month agreement with them and to terminate it would mean we had to pay the remaining 23 months straight out. Lets call this corporate abuse and lying to customers. If people are selling you goods, they should know what they are talking about.

I do not know if it is still possible to get all the costs of the LTE line refunded. I hope that you can look into that as well. That comes to just over 56000 pesos

Now we get to the last chapter of this story. This starts on the 28 of March 2021. We suffered an outage (loss of signal) while we were in the Netherlands. We complained about it and were told that it would be fixed. A month went by and no fix, another month went by and still no one to repair. This went on and on until we arrived in January 2022 and we still did not have signal. As a temporary solution we had to get a pocket Wi-Fi that our caretaker had in his control so that we could still get to our server. The pocket WIFI cost us 5000 pesos and the monthly charges to keep it alive were 300 pesos per month (standard DITO charges) we had to have this for a period of 10 months so that came to another 3000 pesos. We declared this with Globe as it was their responsibility to maintain our landline which they had not done. At the same time we Applied for a Fiber optic line to increase our speed. We were told in January that this would take 2 to 3 working days. When we still did not have a reply as to when they were coming to connect us to the Fiber in the beginning of April we decided that Globe was no longer a proper business partner for us. So we switched to Converge who did manage to hook us up within 3 days. When we decided to cancel our contract on April 20 2022 and gave them this message by email, guess what? The very next day there were two service men from Globe coming to hook us up to the fiber network. I told them politely not to bother anymore. When I asked them when they got their job order they told me they got it roughly an hour after I sent my email cancelling my contract with Globe and they told me it was a rush job order.

This again shows how little Globe cares about the small customers.

Long before this I already applied for a refund of money paid to them and for the pocket wifi and its charges. In August 2022 we were told by: My Business Recovery Supervisor, that the refund had been calculated and that he was waiting for his support team to verify this so it could be paid out to us. As of this day of writing, we are still waiting. We have spent over 250 emails on this and cannot get through to them. I asked for the email address of his supervisor or the supervisor of his support team but they cannot give that to me. All they are doing is stalling and stalling in the hope that I will give up on the refund request. The amount this is about is: 11961.24 pesos

For me this is not just about the money, it is about getting justice for the wrong doing of Globe and its employees. If I had to count my hours spent on emails, phone calls and waiting for people not to show up I would say that this would come to about a month and a half. With the salary of a systems engineer being [protected] a month that would add up to averaging out at 50000 a month to 75000 pesos on top of this.

I went to Globe Megamall branch. I ask the staff my phone was stolen. And I am asking for help to block my number. The time was around 8:40 in the evening January 10. He told me "madami pa nakapila baka 12am na tayo matapos neto" I told him na case to case basis. Important lang since my phone was stolen in Megamall around 8:20pm. He said that I need to provide affidavit of loss. That is how your staff assist client with emergency case. Sabi ko, I think it should case to case basis. Since I am requesting to block my number that guy refer me to NTC. Poor customer service. I hope that guy must have written warning regarding on his attitude towards client. 12am aabutin? para lang mag ask ako ng block ng number? I am willing to go to the store and pin point that staff or can reach me to this email address [protected]@yahoo.com

Thank you

Im reporting about the overdue balance of Ms. Lerma Tatlonghari for her globelines account with account number [protected]. A law firm called me this morning about the overdue balance which is now being adjusted by your accounting department with reference number [protected]. We decided to terminate the account last march of 2022 without any overdue balance. Then the globe’s customer service keeps telling that wait for the call of our termination team but no one called us back. So the bill keeps running thats why we ended up with overdue balance. It takes almost a year then suddenly a law firm called us about the overdue balance which is not our fault because you from globe didnt take action at all.

already been 3days but still our internet connection has not back yet, It has a LAN connection but no wireless connection and Landline connection. can you please ressolve it as fast as you can? thank you and God bless.

account No. [protected]

It’s been 6 days now since we lost our connection. The technicians tried to repair it on the 2nd day but it was unsuccessful, as well as on the third day. Then the they rescheduled it on the 5th day which is yesterday but they did not arrived. Then I received a report saying they arrived there but was not allowed to continue but my husband waited for them whole afternoon but they really did not come. We’ve been paying our monthly bill for you to provide us reliable and quality connection every month. It is difficult on our side to lose the connection since we don’t have signal in our area so we cant use data as well. I know instances happen, but what I can’t take is you cannot fix it right away.

Amount Paid: 3,343.20

Place or Channel of Payment: GCash

Date of Payment: Nov.29,2022

Official Receipt #: IPNC6000703OR6776045

Service is still not active what a shame and they don't want to reconsider the pre-termination fee imagine paying you without services after payment. Learn from PLDT when you pay them your services gets back within 2 hours. Globe is really not a good Customer Service ever since. My mistake the only service within my area so sad.. and this was the message I got from them

If you are in a lock-in period of 24 months, if you terminate the subscription within this period, pre-termination fees will apply. The pre-termination fee will follow the regular rates for each type of plan. It will be Php2500 for the cupper line and Php4500 for the Fiber line + 2 months' worth of your monthly recurring plan + device/contents/volume remaining balance. Your pre-termination fee will be charged on your last bill. This is the sum of the following: P2500 + 2 x Monthly Plan Fee + Balance of Device Installment (if there is) + Volume boost amortization (if there is). You may also request for termination via GlobeOne App We want to inform you that we cannot process permanent disconnection since you have an open ticket for reconnection with reference number [protected].

So imagine how great it is I won't even pay a penny for this one due to your incompetent.

i lost my phone and sim number [protected], and spam messages are accessing all my contact list, all where settled from lending apps and they still ask for payment and harsh messages,

please deactivate my old number for them not to attack my contact list.

Rommel Medina

[protected]@gmail.com

For 2 weeks, I have been trying to cancel a line with globe, your fb messenger service is an absolute joke, your bot is ridiculous and when you get through to an agent on messenger, the service is even worse. I have been into your store, but couldn't wait the 1 hour + to be served, speaking to an agent is not existent. You are trying so hard to save money by not offering the proper customer service channels and staffing to support them, that you are leaving your customers super frustrated! I am trying to cancel a line that is 4 years out of the contract period and you seem to be delaying the cancellation, obviously to get me to continue paying - unbelievably bad service! Please don't respond with "an agent will call you within 5-7 working days" as this has never happened and won't (I don't think you have any cs agents) - way to go globe, setting the lowest standard in the industry. Let's see what ridiculous automated response I get that will not help one bit. The number in question is [protected].

My globe postpaid services has been disconnected for 3 days already despite me having paid all my balances! I even called 211 and 808 hotlines multiple times everyday but I was even blocked by this hotlines instead of directing me to a customer representative. Please reconnect my line and refund me for the days I was not able to use the service I paid for!

My number- [protected]

Ticket [protected]

Filed a case about unauthorized transactions on my GCash Account.

There were 3 unauth’d transactions and were deducted from my GCash fund. I did not purchase anything and did not receive any OTPs (which the Dispute Team kept on insisting I did) to complete any transactions. The transactions showing were made to FIS MC ECOM. There is alot of back and forth of correspondence between me and the GCash Dispute Team. They said I made the transactions since I received the OTPs to complete the transactions but I did not receive any. This team is investigating this poorly. They said “after thorough investigation…”, but investigation was not thorough at all. I will keep on filing complaints until they resolve and refund the money I lost.

I filed a ticket dated October 5, 2022 and until now no resolution. It is just a simple transfer of amount from old gcash to a mew verified gcash. I aubmitted an account deletion form for my old, I submitted 3 government issued ID. Just today October 18, 2022 I was hunged up by 5 Cuatomer Service Rep from your outsourced center. Tbos is the worst cuatomer experience I encountered, terrible! Please treat this as urgent as I am olanning to rwpirt to concerned givernment agencies and all social media olatforms with all the screenshots of tje email exchanges since Oct. 6

Dati po every 12th day of the month natatanggap ko na po ang monthly rent ng lote ko na nagpatayuan ng globe tower, ngayong september po (sept. 19, 2022) ay hindi ko pa natatanggap and monthly rent for the current month. Malaking perwisyo po sa akin na isang mahirap lang na lessor ng globe kasi po lahat po ng expected income po ay naka budget sa mga bills at iba pang pangangailangan. Nag query na din po ako sa globe lessors support team nila, noong sept 12, 2022 pa, ang reply po ay ganito ang sense, " we received your message and we will act on it within 24-48 hours, noong sept. 12, 2022 pa lang po yun, wala po silang reply kahit man lang sabihin kung ano ang dahilan para hndi na po ako umasa pa.

Sana po ay matulungan nyo ako kahit malaman ko lang ang dahilan ng pagkadelay ng inaasahan ng pamilya ko.

Salamat po,

Edgar Badiang

Sanchez Mira, Cagayan

Contact # [protected]

Last March 18, 2022, I received a text message from Era Senining, Relationship Manager from Globe Platinum, telling me that I was eligible for a PLATINUM PLAN renewal. There were perks noted in the text message, but what interest me was the offer that it can be availed with a new DEVICE or GCASH credits of 33,600 pesos. With that, I agreed to avail of the offer. However, nobody came back to ask what is my choice, the DEVICE or GCASH. So, I thought, it did not push through. Until in the month of May, I started to receive my bill amounting to 6,883.73. I called Hotline 211, requesting to revert to my old Plan 999 instead of the PLATINUM. First, is I did not get the Freebie offered and I will be paying a very high monthly fee. Second, yes, there are perks for PLATINUM Plan but mostly in Manila, I am here in Cebu. I cannot avail of it. Third, I realized that I cannot afford it.

My line was disconnected several times because of the huge unpaid dues, and immediately call the Hotline for this concern. Several calls were made, which sometimes last to more than an hour because of the long waiting tine.

In one of my discussions with the agent, she advised me to pay 3 months of my due amounting to 4,374 (999+459 Netflix) which I did. I was hoping that it will solve the issue, since I was advised that THEY WILL FILE A CASE , i don't know to which department.

Two weeks ago, I got a call from Globe asking me about the case, which I again explained and hoped that the issue will be finally resolved. I received a text message last August 9, that myGPLAN 2499 has been activated. I did not request for that. My request was to revert to my PLAN 999. llast August 28, I again received a text message that I have to pay 7,584.73 otherwise, my account so that PERMANENT DISCONNECTION will be avoided.

How come I am forced to a plan which I did not ask for?

I have been a loyal Globe subscriber since early 2000, and I hope you can give due consideration for this.

Good day,

Using Globe Online to renew my service, I ordered an iPhone 13 Pro Max but unintentionally entered an iPhone 13 only. My order was canceled through a Globe online transaction, but the incorrect unit was delivered anyhow. I informed the courier that I had cancelled the unit in time for the delivery. He replied that was fine and he will report to the store. The Globe representative handled the process and handed me the desired device after I manually renewed my plan at the Globe store to purchase an iPhone 13 Pro Max. The iPhone 13 was delivered a few days after I received my unit, but I informed him that I had cancelled the order and hadn't received the phone. I try to contact customer service, but it's an automated line, so I can't speak to somebody who can assist me.

Bkit ganito ginamit po Ng friend ko Yung name ko sa globe then nung lumipat po Yung ko friend ko Yung wifi sa lilipatan nyang apartment Sabi nio Hindi kaya Ng signal nyong Maka abot sa place na lilipatan nya then tinatawagan Namin Yung customer service nio ndi naman kayo sumasagot di Ako nka punta sa office nio dahil sa sobrang busy ko sa work ko tapos bigla pako na buntis ano ba Yan kayo na may kasalanan naging inconvenient na kmi sa service then after that Ako pa mag kakaroon Ng demand letter 🤔🤨

Account: [protected]

Name: Jesa Leyson

No internet since 4July2022 and was calling, and asking for help everyday. This is our source of income and we are overpaying already just for us not to be delayed yet technician always cancel the scheduled repair.

Our neighbor just had a new installation with them ya week ago, yet us, who are already their customer was neglected.

We have been complaining to Globe for over 30 days, we reported our issue (no internet) to Globe at Home, an appointment was scheduled the next the appointment was cancelled, reported our problem on Globe Messenger with no good results, we called the 211 for live help, they scheduled an appointment for the next day, unfortunately the appointment was cancelled, we called the 211 again, they mentioned that our service was in an unused cabinet, they again scheduled an appointment for a technician, the technician came to the house, and mentioned that they cannot do anything since it is in the hand of Manila, I wanted to cancel the subscription since I only had the service for one month, to cancel Globe wants over 10000 pesos for a service I don't receive. I paid for the installation over 2000 pesos and first month, now they sent me a bill for June, but I haven't had service since May 21 2022. I just want to cancel the subscription and get my I installation fee back. Globe cannot give me the service after one month of no service and over 10 technicians appointments, and multiple calls to 211 live, then it is time to move on.

why is it I always experience weak signal and off and on specially when I make video calls always breaking down I'm paying for 30 GB ad you only give me 18 very poor signal can you fix this problem I expecting your response

Was thrilled when high speed fiber came to my neighborhood as fiber provides steady lightening fast signal.

But that is in first world countries with honest companies.

Despite the claims that high speed fiber was installed and paying for plans that claimed 50 to 150mbs, this is not the case. Often there are huge lags and the signal slows to a crawl. This is how I know it is not a true fiber system because that would not happen with fiber. So it is a marketing lie that I am paying for "high speed" fiber. It is a slight improvement over copper lines but only sometimes. Other times it is just as slow and unreliable.