Globe Telecom

May tumawag sa akin [protected] . asking for additional line sinabi ko hindi kami nag papa additional line . then inulit nya ung tanong nya in a sarcastic way . i just want to clarify what she is talking about but she decided to cut off the line . thats how you treat the customer ?

I was chatting with rep about my internet issue for 3 hours and they asked for my details and then just informed me that my information was mismatched and just ended the chat. There is no option to talk to a live person to request for help or option to file a complaint.
I currently do not have any broadband nor mobile internet connection and I have no other means of getting the assistance I need. I lost one day of revenue due to this issue and most likely I won't be compensated by Globe.

On the 24 Oct 2021 at 1.25pm I received a message saying that I was subsribed to GOCALLIDD99 for 30 days. I immediatly tried to make a call to the UK but found no matter what this call would not go through and I was informed that I had insufficient balance to make this call. At 1.38pm of the same day I then tried to check the status of my GOCALLIDD99 load using *143# and promptly received a message saying that my request could not be proccessed at this time. I've been trying to get the status of this load now for 3 weeks and hav tried and received the same message at least 11 times. Does GOCALLIDD99 actually work, if not then please reinburse my load. [protected].

My Globe at Home account [protected] has been closed for 3 months already and I am still getting billings for it. I have settled this in Globe branch in Shangrila and got the Termination Request Ref#: CCU [protected] and FINAL TERMINATION CODE: BAD21100002424.

I have went back and forth in Globe Shangrila just to settle this, the Globe agent told me that to just ignore the billings if I do get them. But I am not comfortable getting this bills that is not true. I am very sick right now and this is added stress for me. PLEASE FIX THIS ISSUE ONCE AND FOR ALL AND DO NOT SEND ME ANY BILLINGS for this account anymore.

FYI, this internet account has been hacked which is the reason I terminated it.

My gmail, google, facebook, messenger binance coins with 2simcards and 2atm and gcash apps with my mobile corrupt.im a victim of cyber fraud theft.i dont know who but before i get totally access gone in all that..i was experience how make my funds didnt receive after i cash in.so i have a more complaint reports in gcash help desk..and now i complaint again for this miserable incidents i dont know if gcash agent can handle my complaints because almost 1 month ang 2weeks theyre never gave me a feed on my complaint..at first report my funds in my wallet is theyre about more past days same feedback..and when i called to an agent she said just waiting for theyre feedback sending but after more hours days i called again but the agent so rude to saying that no more funds.so i panic what happend so for me i need an explanation but she asnwer that go to the pulis.try to make help for my situation is our police job not for agent and then she hang our conversation.and next day they told me that my simcard is active, and next next nexts days he said that my funds is on the pitcock master.1month 2weeks no updates from gcash except to the email that gcash send for me always say fix my account.i want to finding a help how to get my funds..my water bill is already cut.so please help me get back my fund

Keep billing due the service was disconnected I was not used anymore.
Also they scam as in adding service without informing the account holder. And I tried to terminate my account to told me to settle my bill, after settling my account. no termination happend. SCAMMER SCHEME

My card was charged twice from your company on Oct 7th 2021 this is fraud I never heard of your company or did business with them I would like my money refunded from ur fraudulent company in the Phillipines.

I have a unauthorized charge on my account for Globe BillsPay. I did not authorize this charge or have an account with this company. I want my money back you debited out of my account.

Date: October 11, 2020
Transaction Amount: $42.27

You made several declines for attempts to take thousands of dollars from my account. Please contact me with a resolution ASAP

On October 9, 2021 I was charged multiple times from your company that were not authorized. I have no idea why these charges occurred on my card and did not authorize these charges. Please contact me for a full refund of the following charges.

GLOBE-BILLSPAY
$39.69
$1.19
$29.66
$.89
$33.62
$1.01
$40.88
$30.55
$34.63
INNOVE ONLINE E-COMME
$19.77
$.59
TRADESECRETS.CA/TRADES

my email is: melandus.[protected]@gmail.com
Phone number is: [protected]

Thank you,
Cindy Daniel

I was charged multiple times that were not authorized. I have no idea what this is and did not authorize these charges. Please contact me for a full refund of the following charges. My email is: [protected]@gmail.com
My phone number is: [protected]
Innocent online e-Comme
$25.65
$0.77
$19.77
$0.59
$29.64
$0.89
Globe Billspay
$27.68
$0.83
$20.76
$0.62

Thank you,
Amber Coats

I visited Globe Telecom office in SM Ecoland Davao city to raised my concern on Globe One. I was attended by Abigaille Deiparine, she made a report of my concern, then in turn I asked for her number and email add. She told me feedback is expected within 24-48 hours. After 1 week, since there is no feedback from her end, I instead texted, called and emailed her numerous times, but no reply received from her. I again went to Globe Telecom office in SM Ecoland Davao City yesterday Oct 4, and was able to talked to OIC of the Day Mr Ed Lao, I requested him that I be allowed to talked to Abigaille Deiparine. I was able to asked her why you did not respond to my call, text, and email and she plainly told us that she is busy...

Your company initiated a free fiber migration and the new lock up period of two years was not discussed. Now, I availed of the 1499 plan at 35mbps which was the same speed as I had. Now, you said I "downgraded" my service eventhough though I am still on the same speed. Now you are charging me pre termination fee without even discussing it to me. I requested for the charge to be reversed twice and was declined twice too saying that it was a valid charge. How can you consider these charges valid when it was not even discussed? I asked what they can do to remove the pre termination fee. I was even ready to go back to the old plan just to have the fee removed but they said even if I go back to the old plan the fee will still not be removed! So youre expecting me to pay 7k for the charges that wasnt even discussed to me? Do you know how unfair that is? Next time you offer something for free, be transparent to your customers. We are not stupid! Don't make us look stupid!

Regular load was still deducted in spite of the current promo of unlimited texts to all networks!. Promo was registered last Sept. 23, 10am, but regualar load was still being deducted until my load balance went to zero (0), Globe Phils. top management should prioritize this and all customer complaints o them!

Good day! I am a globe subscriber. My complaint with the globe they don't provide any solution to any problem we encountered. They always reply, "we are sorry for your inconvenience", "sorry wala na kami magawa, try na lang ninyo magregister ulit"

Every month, I registered to gosakto promo, gocombogkea57, this promo is valid only for 1 day, before the validity will expire I need to subscribe gocomboahaf204 (validity for a month), or else mawawala lahat ng load ko sa calls, texts and consumable internet..

Before my gocombogkea57 expires, nagsusubscribe ako... Unfortunately hindi naproseso ang aking request hanggang mag-expire na. Sa akin lang po, like what I always said to globe when nagcocomplain ako.. U can trace sa computer ninyo na ilang beses ako nagttxt for register (b4 pandemic) or send msge to globe (during pandemic) which they seldom replied unless magcomment ako sa globe telecom wall tsaka sila sasagot sa message ko.

Ang reason nila ay marami nagreregister or sometimes nagkakaroon ng glitches at the time nagsusubscribe ako.

Nawala ang 9194 texts to all network, 4400 minutes to globe and 9660 mb consuming internet. Fyi, ilang beses na po ito nangyari sa akin.. I think 5 times na po.

Ang nakakapagtaka lang po after ma expire ang gosakto promo ko, sinubukan ko magregister, nakakapagregister ako. Bakit yun di pa expire di ako makaregister.

I did send messages as requested by globe telecom but until now for 72 hours passed no reply from them

My globe post paid plan was changed to 26gb data and unlimited call and text to all networks. Upon checking my dashboard, it only says 26gb is included in the upgraded plan. I couldn't talk to an actual person and the digital customer service is not helpful at all. I hope I could clarify this matter.

I have had my Globe internet upgraded from LTE to FIBER. So I talked to the agent and he took the usual details for the upgrade. Not once during our communication has he ever mentioned anything about opening a new line, or that the ugrade was not for the same account, or that we needed to terminate our LTE account. I asked him when he took the details that the LTE account was under my name, he said to use another name. My father, who was there, said to use his name. So that was what happened. My internet upgraded to FIBER on April 12th, 2021. And I also paid my previous account's bill on April 6th, thinking that was the last bill. A month later, I received a globe bill from my previous account. I called them and they told me to ignore the bills. NOT ONCE DID THEY TELL ME THAT IGNORING THE BILL WILL EVENTUALLY RESULT IN MY NAME BEING BLACKLISTED BY THE COMPANY. Upon talking to another Globe agent, I asked why I was still receiving bills from my previous accounts, he said that I should have terminated my account. He asked why the first agent didn't suggest it since it was apparently STANDARD OPERATING PROCEDURE. THE GLOBE AGENTS AND THE COMPANY AS A WHOLE WITHHELD INFORMATION FROM ME THAT AIMED TO DEFAME MY CHARACTER. When I would apply for another account in Globe, I would no longer be honored, because I will be blacklisted due to the fact that I didn't pay my bills. Bills of which the GLOBE AGENTS SAID I SHOULD IGNORE.
Please help my case. Thank you!

No one answers my concern. The customer servive for 211 is heartbreaking coz the end anything you choose is invalid then they terminate. No suppprt from them

I requested to disconnect my globe at home account permanently last June 2021 because we already migrated here in US. I've been using it for more than 7 years so I'm not in the lock out period anymore as what they've asked me and settled all my accounts so that they will start to process the disconnection. I sent authorization letter plus copies of my ID's. So I was expecting the request will go through. Now they sent me bills of July and August?! We are not using it anymore. When I chat again they were saying to settle the accounts again so they can start processing "again" the request?! My blood is really boiling! Is this the way you treat a client that was loyal to you for 7 years?!

Applied for transfer of location with a plan upgrade sometime late July via the Globe at Home app. The plan upgrade charge was already applied in my current location but the service hasn't been transferred yet to the new location and neither does the higher speed for the new plan applied in my current location. Why am I being charged for the plan upgrade that hasn't been fulfilled yet?

I registered on gocallidd 99 but i cant call and when i check my status they keep on sending me still on process.