Globe Telecom

I would like to further complain the way you collect from your customer with arrears. It happened that my number was used erroneusly and keep on harassing me to pay.

Kindly take note that the account number [protected] that you continue to file against me is not me. I already complained , called and talked with your team about it, but to no avail. Quite disappointed on how you resolve this out.

My account number is [protected] under Gemma Guevarra Doromal

and not the one mentioned above. I've been a user of globe since then and do not have any arrears more than 1k. Btw, i already settled my latest statement around 599 only. Checked my history. Harassment being given to your client should be avoided, by checking thoroughly if the number was under the correct name of recipients.

Please give your utmost attention on this. Hoping for your immediate resolution on this issue.

thank you

GEMMA GUEVARRA DOROMAL ( [protected])

I need to file a dispute for my globe at home service. I only used that service for 2 or 3 months. Because we transfered to a new apartment. So I called globe customer service to request for a transfer of location. I called them a lot of times to follow up and up until now they havent transferred the line of service. And now they want me to pay 25,000 to the said service without even using it? I did request the transfer since I am working at home. But they did not transfer it. Why will I pay that kind of amount when I havent used it at all. I reached out to them however they did not made a move. I called them multiple of times and giving me answer that they will follow it up. But nothing happened. I dont think it is right to send me those email and making me pay. I requested for the transfer and they did not made any actions. I think they should compensate me instead for the problem they caused me. They can check their system on how many times I did call them and ask for request.

No internet connection was raised and they scheduled a onsite visit to fix the problem. But no technicians showed up on four days we are waiting wasting our time on their false promises. We paying our bills right. We are normal people have jobs and making a living. And to wait for their no show technicians? Very frustrating. They very dceitful company robbing us customers our time money and effort. Scammers in short.

We don't have internet for days. We reported it to Globe Telecom and we're advised that it will be resolved in 24 hours. It's been days since we reported the issue and until now, nothing has been resolved, we still don't have internet.

The technician is incompetent, inconsistent, and unreliable. The customer service is extremely awful. Customers cannot call them and only talk to a bot. They don't want any customer to call them as they know their services suck. I have no one to talk to about my urgent concerns. They aren't really helpful.

This is beyond poor. Unacceptable. Such a disgrace.

in july 31 i was informed thru text that i have an unpaid bill of 167.76 which i paid immediately however on august 13 i again received a bill reminder that i have a balance of 1078.66. I am contesting this bill because my plan is only 299 and i dont normally use my line for internet or data so i asked globe telecom to furnish me details/proof for the unreasonable billings. globe denied my request for adjustment without giving any explanation and they did not also give proof/details for the excessive billing.

I have a problem with this globe telecom, it starts when I didn't pay my 1month bill sa wifi dahil nga pumunta ako dito sa abroad and all i know is kung di ka makapagbayad ay disconnected kalang so hinayaan ko lang kasi di ko naman na nagagamit yung wifi ko..until recently lang may nag email saakin na umabot na sa 27K ang bill ko sa globe and if I can't pay it they're going to file a case against me😱 First of all, before I leave the Philippines disconnected na ako sa wifi, it means yung wifi wala ng gumagamit. So how come na umabot ngayon sa 27K ang babayaran ko?!

I talked to one of their voice supports way back i think March 2023. I asked to cancel the account and then they offered to provide a ₱500 monthly credit in exchange for me staying with Globe. Many months and bills later I am yet to see that discount being applied. I reached out to them in facebook and twitter but i only get the runaround. I want the discount applied as promised.

Globe Telecom’s customer service hotline keeps on getting worse as the years go by. Their current thrust to use online chat via Messenger and automated self service and no contact features to save costs but sacrificing quality engagements result in unresolved issues that don’t reach the higher ups and leads to very frustrating and disappointing customer experiences.

I applied for a postpaid plan to Globe last June 28, 2023. Fortunately, someone send me an email asking for my COE and other financial documents, and yes asking to pay my outstanding balance that is now on their collections team amounting of 13,074.96 which I was really surprised rather shocked! Knowingly, someone from Batangas used my identity for broadband plan. I want to clear my name and proceed with my application. I did send the affidavit of loss to the Globe store located in Robinsons Place Manila.

I have GPlan Enterprise 799 and my contract indicates that the gadget cashout Php 15,600.00 will be ammortized to 24 months. I expected my first bill to be around Php 1,449.00 however it reflected different on my first bill. My first billing statement indicated the total value of the gadget cashout instead of the ammortized value which should be Php 650.00 (Php15,600 ÷ 24 months).

I have already raised this billing concern over multiple avenues of Globe Telecommunications Customer Service. I have spoken to different representatives over the phone over the last 3 months and was promised multiple times that it has been raised to the back office but still got nothing resolved. I just followed the advice one representative told me to just continue paying the amount agreed upon on the MSA, a summary sent to customers through email before the activation of the postpaid account. I continued following up and paying the supposed monthly bill amount. It reached to a point where my account got deactivated because technically it is overdue.

My issue has been ongoing since December 2022. The complaint was formally filed through email in April of 2023 because it is tedious to get in touch of the customer service for the enterprise account. Three months after my complaint has not been given any resolution. I even asked for the exact time frame towards the resolution but the customer service just keeps on giving be indefinite updates.

The issue is not even caused by me, yet, I am the one enduring the consequences of this incompetence.

GCash Mobile Number: [protected]

Concerned Mobile Number: [protected]

Load Amount or Promo Purchased: Super Xclusive! Go+99

Date of Purchase: May 12, 2023

Time of Purchase: Between 8-9 AM

a. 08:35 AM

b. 08:58 AM

GCash Reference Number:

a. [protected]

b. [protected]

Channel where the load or promo is availed (GlobeOne, GCash app): GlobeOne

Globe reference no. is [protected]

Your agent keeps disconnecting me I am only trying to dispute my service since i do not have an internet from May 21-26

They just ignore me and they are not even reading my complaints, why do I know because they just sending same [censored]ing spiels

You can also reprimand your chat support as it seems they are too bored to work

I only hope for my bill to be adjusted Because for the 6 days that i do not have an internet, i am working at home and i have to use my money to buy load so to continue working at home which cost me money that i am already paying for your service that is not working

Before we left the Philippines, we transferred the ownership of one of my postpaid plans to my husband because he is the actual user of the mobile number. We paid all the charges related to the transfer and balances due. We have never failed to make any payment even before the transfer. Account number change as a result of the transfer but the mobile number was retained.

Now, I received an email from the subject BPO demanding us to pay Globe an unpaid balance of the old account number. Is this a joke? Seriously, we made sure we settle EVERYTHING. They even gave us a credit because we paid more than what we were supposed to then. And now they’re “demanding” us?

Just to mention that the words use by DOS in their email are threatening.

“ In view thereof, DEMAND is hereby made upon you to pay our client the total amount of P 436.61 within five (5) days from receipt hereof otherwise we shall be constrained, much to our regret, to institute the necessary court actions against you and all your responsible officers to protect and preserve the interest of our client under the law.”

For such a petty amount. Nonetheless, the fact that we paid all. We shouldn’t be receiving any of this such. They let us transfer the ownership which proves that we don’t have any unpaid balances.

Because we’re overseas, we have no intention of calling Globe. Calling their so called hotline will cost us thousands of pesos for overseas call. For 436.61 php, they’ll have us spend a lot because of their mistake. They have got to be kidding me.

No connection for 3days, every morning or twice a day ako nag cocall para sa internet los connection nmin, pero sabi ng billing department wla silang assurance kung kilan macoconnect or ma pupuntahn ng tech ang area namin, diyos ko ang laki ng company ng globe wlang communication ng call sa tech department, hindi nmn mabibigay ang nawawalng sahod ko sa tatlong araw magrereport na ako sa office namin for lost connection sa internet nmin. Walang aksyon na magagawa ang billing department para makipag coordinate sa tech nila.

Hi,

I can't access my Gcash for 2 weeks now and I Have funds on my gcash that I can't even access. I follow every instructions that your chat support given. My ticket number is [protected]. This is still an open ticket. I already answered all the questions and even submitted documentation for proof of identity but still no update from your customer service. You're chat support won't even provide any update it took 5 days or 4 days before they respond. I can't even get a hold of a live representative to fix the problem. This is really getting frustrating, I hope you understand that every people have their own circumstances and need access to their money when they need to. Kindly please do assist, I really the funds in my account.

I was trying to cash in php 7000 in my gcash account through Cebuana Pawnshop last Sunday (may 7, 2023). It happened that the teller accidentally put a wrong number, my handwriting is clear, bold and well-readable. (I was so mad with the teller of the said branch) though, the best option I should do first is to submit a ticket right away, which I did without leaving the Cebuana pawnshop tagkawayan branch. I tried to call the incorrect recipient or the number ([protected]) where my money was sent of. She didn't answer my calls and I checked again the status of my ticket, no action so far. I called the customer service (2882), all I heard was music. Wow! The following day, (Monday, May 8, 2023), I was able to talked to a customer agent, however, it came to my attention that the money was already withdrawn by the wrong recipient ([protected], gi*a r.). I hope globe telecom company can make amends regarding gcash transaction, that they can trace, inform, hold transactions to all accounts where unaccountable money goes or inform users that they received unaccountable money in their accounts and should not get any interest on it as you are working to return the fund to the right recipient. I only hope is that gcash will deduct the money to the wrong recipient whenever she cash in.

on May 5, 2023 around 5:55pm I tried sending a text message but it failed. thinking that i run out of load. I purchased unli350 promo with ref. no.[protected]. unfortunately I didn't received any text confirmation. this morning I tried using my number to call and text, but it failed again. my globe cp no. is registered in the sim reg. via globe one app.

I would appreciate if you can resolve this issue as soon as possible. my bank accts, credit cards are linked in the said number.

Thank you so much.

respectfully yours,

Ferdinand S. Lopez

[protected] (cp no. with issue)

[protected] active

Earlier today april 13, Thursday around 1:30pm i tried to inquire for an option to transfer my service or i may need to disconnect service. i used messenger app since no other option to inquire online. after more or less an hour an agent called me. we check multiple addresses if location is serviceable if possible for me to transfer service. and we failed to check serviceable spot. i hang up the call since i can't get option yet. around 20 mins after our last convo i can't believe the agent already disconnected the service and i didn't agree yet to disconnect my service today. i went to the store and what happened is the store want me to get a new service with contract. the globe telecom is a fraud and now i can't go to work since i lost my service

Around September 2022, My son Nino ordered a GBiz Plan 1499 to a certain Romulo Borqueta in Manila. He wrote a letter of request dated September 10,2022 that the unit must be delivered in Paranaque,

The unit was delivered to Davao City under MIko's name.

I (mother) went to Globe SM Ecoland (October 15,2022) to ask what has to be done? I already sent emails to your business enterprise(corporate account) but to my surprised, I was given so many Service numbers.

I was told that each service number will be due within 7 days (need to resolve the issue). How come they dropped all these service numbers to appear that the issue has been resolved?

To the point that I volunteered to bring the cellphone unit with me to Manila (for Nino to use it during our business trip abroad) but for an authorization from Globe.I was not given, so I just informed your Globe representative/s that I will just keep it in my steel cabinet. January 2023, Nino and I went again to Globe SM Ecoland with the unit. They don't want to accept it but instead We were told that there is already an order to pull out the unit. Just wait they said. Until now, April 13,2023 the unit is still with me but we are already charged at 100K.

I already disconnected my account last year August and talked with your customer service, all is cleared and they went ahead and disconnected my account. However, after a few months they suddenly tell me I have an overdue balance amounting to more than 4k. Why are you still billing me after the disconnection? You told me that the account can't be disconnected with remaining dues, so I paid it all. Why are you charging me now?