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Globe Telecom review: Globe Telecom Prepaid SIM

C D Guanzon of US

Jan 11, 2026 10:41 pm EST

Verified customer

Featured review

Using GlobeOne app, I ordered "Change SIM (Physical SIM)" on 12/13/2025 (ref. #UP5G-2532089905) and paid Php110 via GCash (payment ref. #GLA-1765603141181122). App acknowledged to "process the order within 24 hours." After a week of waiting, I inquired via FB messenger chat (ref. #180418429) on 12/18/2025. After many fruitless follow up/s, I decided to go the nearest Globe Center (SM City Valenzuela). Right then and there, within 2 minutes, they are able to change my physical SIM for only Php50. I instructed the Service Rep. there to cancel my original order via app, but I am not sure if he forwarded my cancellation request. I haven't received my Php110 refund up to now. Please help with my refund and the cancellation request, as I do not want another physical SIM upgrade.

Carlo Danilo T. Guanzon
[protected]
carl.[protected]@gmail.com
Order ref. no.: UP5G-[protected]/13/2025)

Claimed loss: Php110.00

Desired outcome: Please refund my Php110 back to my GCash ([protected]) ASAP

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any updates please?

Hi Mr. Jamal Senior Supervisor,
I already gave the information you were seeking.
Kindly back read.

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Globe Telecom Contacts

Globe Telecom phone numbers

+63 277 301 000

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Customer Care

211

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Dial using your Globe mobile

808

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Dial using TM

+63 2 8403 3433

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Stock Transfer Service, Inc. (STSI)

+63 2 5307 5037

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Stock Transfer Service, Inc. (STSI)

+63 2 7797 4307

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Investor Relations

+63 910 289 6581

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Globe Telecom emails

ir@globe.com.ph

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Investor Relations

stsiglobe@stocktransfer.com.ph

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globeofgood@globe.com.ph

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Globe Telecom address

The Globe Tower, 32nd Street Corner 7th Avenue, Bonifacio Global City, Taguig, 1634, Philippines

Globe Telecom social media
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Jan 15, 2026
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