Frigidaire
Reviews and Complaints

My husband and I are disgusted with the service and support that has been offered to us with our Frigidaire appliances. Mr. Keith McLaughlin, President and CEO of Frigidaire, you should be ashamed that none of your customer service reps seem to know who you are. When we called the call center and asked to speak to you, they inquired if you were a technician that had been helping us in the past. It is truly embarrassing, coming from a corporate setting myself, that your employees have no clue who runs the very company they work for. Hence, the overwhelmingly terrible customer service you offer. How can they provide anything but horrible service, if the training comes from the top. We are very angry and are planning to take this situation to wherever we need to to have this problem resolved. You cannot continue to treat your customers with such indifference and without empathy. We have missed countless days of work, have spent money we didn't have on countless meals and all you can do for us, is send out another technician to see what the problem is. The problem is YOUR COMPANY! I will NEVER EVER purchase another product from your company again, and I can assure that neither will anyone I come in contact with. This is just the beginning of me and my husbands campaign against Frigidaire via the internet and local news channels. We have been trying for 3 months to patiently await a change or a resolve, yet all we continue to get is robotic meaningless responses. Now its our turn. Good luck, we will not go away quietly as we work very hard for our money. Anthony and Ivette Marino.

Purchased from Home Depot in November of 2013. Two months running and then just died. Warranty covered repair service. Ran for about a month and died again. Pattern continued throughout one year warranty period. Service technician kept replacing different parts over the course of about 4 visits, and the last time said that he figured he had replaced everything possible. Died about a week after warranty ended. No help from MC Appliance, the Service Provider. Left unplugged for a day, it restarted when plugged back in. It continued a pattern of running for 22 to 38 days and then dying, only to restart after being unplugged for a short time. Pathetically, this went on for about a year until it's recent last gasp.

I purchased a Frigidaire stove and refrigerator this year 2015. I have had the refrigerator serviced six times. The problem is the same, as the refrigerator freezer keeps icing up. The employees at Frigidaire have not been helpful. They have kept telling me to have the refrigerator serviced. I do not feel I should keep, or have a new refrigerator repaired continuously. I was told I cannot have a new refrigerator. At this time, I do not want to have any Frigidaire products in my home. The resolution for me, would be that Frigidaire not only apologize to me for these issues, but also refund all the costs to me for their appliances. I have six work orders, all dated this year, and by the same company that has repaired their product, RSI Appliance Service [protected]; repair man is Chris.

We recently purchased our current home. It was extensively renovated by the prior owners 3 years ago. All new frigidaire appliances were installed including washer, dryer, stove top, microwave, refrigerator and dish washer. In the four months we have lived here the stove top failed and had to be replaced, the washer failed and has to be replaced, the refrigerator is making loud humming noises indicating probable near term failure and the display on the microwave is fading into invisibility. Oh, and before it failed, the washer put out a nasty stink of mold and mildew that has defeated all attempts to clean it. This company is a disgrace.

Floor burn in spot where freezer motor is... Motor is to close to the floor... We had it about five or six years and from the start it was not in good working order. Kept smelling something burning but could not find it... Exterminator move the freezer and that's when I saw the big burn.. Called and reported it to risk management and they said I had to pay 321.00 for a warranty and repair.. We agree because we just bought the freezer and could not afford another plus the big burn in our floor. Have been tryin to get this resolved for some months and finally talked to.. Latoya keely whom was the best of customer service representative. I do not feel like we should have to pay for this... No freezer should burn your floor or go bad in five yrs. We got other frigidaire appliances that we had over 25 yrs. No problems with those. I look for someone to make this right. We have paid to have repairs but this smell have been coming and going on in here at least a year after we got this freezer. We just didn't know what the sickening burn smell was.

I purchased a frigidare upright freezer. When they delivered the freezer they handed me a package with the key inside. I found the key is plastic. I contacted customer service and was basically told that's what comes with it sorry. Plastic will break and then how will I get into the freezer? You're telling me a multi million dollar company can not afford to supply metal keys? This is unacceptable. I will not purchase another frigidare appliance and will search for a different freezer. I will be returning this one. It's sad that a company this large shows so little appreciation for its customers.

Our Frigidaire Gas Dryer caught fire. Luckily we were home.
Sept, 29, 2015

It was model # XD81005223

The lint trap, vent and hose were kept clean religiously.

The area in front of the motor had some lint build up, but I could tell from the smell, it was electrical.

Fire department came and put out the fire, after they pried the cabinet apart.

There is no customer access to clean the area around the motor.

We requested they refund the cost of the dryer. ( that did not include the cost of the clothes lost, the smoke damage to home, connections charges, etc.)

Frigidaire customer service told me, "it is out of warranty, so no help".

We are done with Frigidaire/Electorlux.

Will see them in court ( in our hometown)

I will never buy another Electrolux product again nor will I ever recommend anyone to buy any of your products. You have the worst warranty customer service I have ever experienced! I purchased a frigidaire professional stand alone refrigerator and freezer a little over a year ago. I had custom cabinets built around the units and it looks beautiful. Too bad I've had constant problems with the temperature on my fridge part. Three times I had to throw away all of the food in my fridge because the temp went up n my food got ruined. Finally a repair man said it's an internal freon problem n can't be fixed. This was going on for about 3 months! So finally after having a$3000 fridge that's been broke more than its worked it was being replaced only now the model changed so I have a fridge next to a freezer that don't match! The fridge was delivered on Thursday and guess what it doesn't work and is leaking freon onto my wood floors! You know what I was told after being passed back n forth to 3 different customer service people? That a service man has to come and try and fix my supposedly brand new fridge 3 times before they will give me a new one! I was delivered a broken fridge and u want to come fix it! Unacceptable! Guess I have to get lawyers involved because I cannot take such a poorly run company anymore!

The stove and oven work well so far; installed two months ago. I needed bisque color and options are very limited. The oven vent design is poor. The heat from vent blows in your face if your standing in front of appliance while the oven is on. Company states this is the way it is made and will not let customers speak to technical dept. I filed a review at frigidaires site but it isn't posted Model # FFGF3023LQ

The tech came out 4 times to fix my ice maker. And it still not fix only had my frigidaire refrigerator 7 months and been having problem with the ice maker ever since. The tech was suppose to call me back but never did. They are the worst company to deal with. Very unprofessional. And the tech does not know how to fix it.

On tuesday, may 12, 2015, I put a potato in the microwave, pressed the "potato" button on the automatic sensor, after a few minutes I smelled smoke, checked the microwave and the potato was on fire. The microwave was black inside, and no longer worked. My house was full of smoke.
I am writing this complaint after reading several other complaints on the same issue. The potato sensor does not shut off. This is a fire hazard, and I have not yet reported it to my insurance. This sounds like a recall issue. Do something before someone's house burns down and/or someone gets burned. I got this microwave in 2008. It has rarely been used, as I generally reside in a second home. I thought it was just the age of the microwave, but after reading several other complaints identical to mine. Odd eh? This needs to be resolved immediately.

Called frigidaire customer service (Cs) department. After waiting on line for 10-20 minutes each call, I was finally transferred to a supervisor. This process took 1 hour and 40 minutes. Everytime I asked to speak to a supervisor, the person insisted on helping me. When I told them I wanted a supervisor because I had a complaint against an employee in their cs department, they would put me on "hold". What they really were doing was placing me back in the phone query from the very beginning. Waiting again for the same cs department. This didn't happen just once but 6 (Sis) separate times. 1:40 minutes wasting my time. I will never purchase a frigidaire product again. Horrible cs

Purchased the above Frigidaire refrigerator December 2012. I noticed that there is at least 1 other complaint about this same model on this forum. The ice maker stopped dumping ice but continues to dispense water. Causing a flood of water out of the front of the refrigerator. I called a service technician and he informed me that this is a known problem with this type of ice maker and I should contact Frigidaire/Electrolux. I contacted Electrolux customer service and was informed they would do nothing to back their product. I completely understand that things fail but in such a new product AND a known flaw, I feel Electrolux should stand behind their product and fix it. That's all I want. I can't believe that they refuse to do anything to make this right. I guess my next step is to try to get in on the class action law suit.
STAY AWAY FROM FRIGIDAIRE/ELECTROLUX.

I purchased a frigidaire washer, dryer, dishwasher, stove, (2) Fridge, and microwave. Six months after I purchased these items the dryer went out called service and they repaired it.Six months later the fridge stoped working giving a error code SY EF called they said it was out of twelve months service agrrement the following month my back two isles on the stove stoped working. Three months later the dryer started acting up. These products suck and frigidaire knows it. It is just not right that thye sale these products and everyone seems to have the same problem with them. I paid 7000for all these items and they suck and Frigidaire dont care. Filing a complaint with Better Business Bureau today.

I purchased a Frigidaire microwave with extended warranty. They sent a technician out to check a problem with the door and promptly said they would send me the amount that I paid for it. Sounded good except that I still had 2 years left on the warranty and they said they had fulfilled their part of the contract and that I would have to purchase another extended warranty to cover the new unit when I buy it. When purchasing a warranty for 4 years it should be good for 4 years. If you have a warranty on a new car and you have a problem with it they don't cancel the remaining warranty. It is for the full warranty period.. You don't have to buy a new warranty for the car and neither should you for an appliance. Further more to purchase that same microwave it will cost me another $70 because of the price increase since I purchased the first one. Oh, and I'll have to install it myself and I'm still waiting for the voucher or check to arrive in the mail.

Bought a frigidaire 3 years ago, but after 14 months it died - had a leak and wouldn't stay cold. Would have been $800 to repair. Called Frigidaire and had to badger customer service into doing something. Out of one year warranty but shouldn't a product work for longer than 14 months?! Apparently they agreed because they gave me a rebate of a few hundred dollars towards the purchase of another unit, I bought one for $925. Bad mistake. 16 months later, I have ANOTHER fridge with a leak, and spoiled food. I called customer service...they can't have an authorized repair person here for two days. Bye Bye food. And they haven't even guaranteed to pay for the fix...they have to "see" what's what first. My repair guy (who is so great he didn't even charge me to take a look) says it's a leak and the part where it's leaking is aluminum and can't be fixed, only replaced. At least $300 for parts, more for labor. The fridge was only $925. Better just to buy another...uh, didn't I JUST GO THROUGH ALL OF THIS NOT EVEN 2 YEARS AGO! MY GOD! This company sucks. This is the shoddiest manufacturing and product I have ever had. I have another fridge that has worked for 20 years. This brand? No bueno. Horrible, horrible product. DON'T BUY IT!

I bought a 25ltr convection on 13th Jan. I was provided with a misprinted users manual that is completely a big mistake made by the company. We R just fed up with their service becoz even after complaining so...so...many times they have failed to provide a right manual n a proper demo. Every time I complained they only mislead. I'm not even provided with the grill rack. The dealer says to register the complaint in the customer care and customer care says to complaint to the dealer n now they have become silent. Irresponsible, misleading staff and service. I have no trust left for this company.

Purchased Frigidaire Gallery Refrigerator, double wall oven, and dishwasher thinking I was getting a higher end product. I was completely wrong. We have had every appliance worked on since purchasing. Oven heating unit went out, circuit board in dishwasher went out, and the refrigerator has had more problems than I can even go into but have replaced coil, circuit board, and icemaker worked on at least 4 times. We have replaced everything needed and refuse to put any more money into these POS appliances. The refrigerator/ freezer icemaker leaking all over my hardwood floors and have buckled even before I could get the water turned off. The customer service has been absolutely the worst. I will NEVER purchase another product of theirs and just want everyone to think twice before purchasing anything from Frigidaire/ Electrolux! Money Down the drain. Consumer BEWARE! Awful decision!