Ford

My 2018 Ford Explorer Platinum with 36, 000 suddenly would not move at a stop light even though the engine was running. I got it to move in a very jerky manner with all the warning lights flashing. This was on a Friday evening so on Monday morning I had it towed the 3 miles to Varsity Lincoln Novi since my husband & I have purchased several Lincolns there & had service done with varying degrees of satisfaction. Pat, the Service Manager, told me that they would not honor the Extended Service Warranty that I had purchased at the dealership in Ohio where I had purchased the car. He was adamant & belligerent that I had to find somewhere else to get my car serviced. I had experienced that same attitude in the past with Lincoln Varsity Service but my husband witnessed this & was surprised. I called the warranty company & they were surprised but told me to have it towed to Lasco Ford in Fenton since they were happy to honor the warranty. So I paid $80 to have the car towed again. I had to go immediately to Enterprise Rental to get a car since my job involves extensive travel so another $900 expense. After a week, Lasco Ford discovered the problem (MAP module) and told me that it was covered by Ford warranty for a total of only $65 for parts & labor. So for all of Varsity Lincoln's nastiness about not doing the work because not covered by the Ford warranty, they were just lying, unprofessional, immoral business people. Ford should be ashamed of this type of service. Meanwhile I was seriously inconvenienced with lost time from business since I am self-employed and the aggravation of dealing with the elitist rudeness of Varsity Lincoln service, not to mention the $1, 000 extra to rent a car and pay for towing.

On 12/17/18 I purchased a 2018 Mustang from your dealership. This vehicle was decided on by me after your salesman Kenneth MacDonald located it at a different dealership based on our options since you didn't have one similar in stock.
The vehicle was transported from another dealership and we took possession from you with 194 miles on it.

Yesterday on 2/22/19 we decided to look at a different auto manufacturer in hopes of trading the Mustang in. After negotiating with a dealer for a new car I advised them that I would be trading in the Mustang. They proceeded to take VIN info and photos to assess the value of the car.
I was approached by the salesman who asked me "to tell him about the accident that the car was involved in". I advised him that I never had an accident with this car and that he must be mistaken.
The salesman and I confirmed the VIN on my Florida registration and it matched.

The sales manager then handed me a Carfax report (which I have attached to this e-mail) that clearly indicated that my "NEW" vehicle was involved in an accident. I WAS EMBARRASSED, IN SHOCK AND ANGERED.
The accident was reported on 5/1/18 which is 7 months before I purchased our "NEW" car.
The Carfax report states that is was involved in a rear end collision involving front impact with another motor vehicle causing damage to front exceeding $1, 000.00.

This information was never disclosed to me. If I would have been told about the accident / vehicle damage I would have refused the purchase and cancelled the sale.

Based on this shocking news, I backed out of the new vehicle negotiation do to the value offered for the Mustang even though it only has 5, 000 miles on it.

At this point I am looking for compensation for this deceptive sale. I will be pursuing action to get my entire purchase cost of $35, 332.76 refunded and to return the vehicle to you to do what you want with it. I no longer want it based on the information that has come to light.

on 7/23/2019 i printed off my xplan pin:P-[protected]
Bonus Cash eCertificate: [protected]
Remember this is to receive your x-plan savings +1000 bonus cash. toward the purchase or lease of an eligible New 2019/2020 Ford or Lincoln vehicle of your choice!

ON 7/25/2019 I purchased a new 2019 ford xlt from blue springs ford. and i was not eligible because i was not on the advantage list.

I'M 100% disabled veteran what does it take?

i have the certificate why did i not get the x- plan + 1000 cash bonus?

looks like i fell through the cracks.

how can this be resolved?
thanks
aj

To Whom it May Concern,

My name is Angela Belliveau. On January 3, 2020 my husband purchased a used 2014 Ford Explorer. He had the vehicle for just 23 short days when the toe link on the rear drivers tire broke. The vehicle was unable to be driven as the tire was resting at about a 60 degree angle. The vehicle was towed to a Ford dealership where we learned that the part had been recalled.

In August of 2019, the previous owner had the vehicle serviced to repair the recalled toe link. Five months later, the repaired toe link recall, broke. The dealership we chose contacted Ford and was told to replace the toe link again under the recall at no charge to My husband. Perfect. He picked up the vehicle 4 days later and expected that the repair was safe and posed no further threat to himself, his passengers or fellow automobiles he may share the road with.

On February 19, 2020, just 43 days after purchasing the vehicle and just 20 after his first repair, the toe link broke...again. This occured as he was traveling 67 mph down an eight lane highway. The vehicle veered across 4 lanes of morning rush hour traffic. Fortunately, by the grace of God, he was able to maintain enough control not to cause, accident, injury or death to himself or anyone else sharing the road with him. When he finally got the vehicle safely to the shoulder of the highway, it was again inoperable, exactly as it was on January 26, 2020. The vehicle was once again towed to the dealership who provided replacement of the recalled part for him in January. This time, just 20 days later, he asked for a loaner vehicle . He was informed that because of the situation, Ford would have to authorize payment before a loaner could be provided. The next day, February 20, 2020, the dealership contacted him to advise that Ford had authorized the repair of the toe link at no charge. However, the part would be manufactured by the same company that manufactured the last 3 toe links used on the vehicle; the first toe link that was on the Explorer from the original build in 2014, the second toe link used in the recall repair in August of 2019, the third toe link in January of 2020, and now the FORTH toe link for this repair just 20 days later. Oh, AND Ford had chosen NOT to provide a loaner vehicle.

I must tell you that I do not have a whole lot of confidence that the toe links Ford is using now, or in the past, provide any reasonable amount of safety for my family or other motorists sharing the road with our vehicle. In my humble opinion, the parts being used by Ford are unconscionable and do not provide assurances that they will not pose a threat of certain accident, injury or death to any party in or near the vehicle.

I wonder, would any Ford executive feel safe allowing themselves, their family or friends to ride in or around this vehicle, at any speed? I think not! If you would not feel safe having your family ride in this vehicle how can you expect your consumers to? How can you not hold our safety to the same expectations you hold for your own family?

Thankfully, the dealership shares our concerns. They have requested that Ford send a field engineer to investigate the matter further and provide a safe and secure resolution. However, three days later on a Friday, the request is still listed as pending. Meanwhile, we are left to make payments on a vehicle that is inoperable to no cause of our own. Rather, a problem that Ford not only recognizes, but has issued a recall for. The solution Ford purposes is to slap another known defective part on and put it back on the road knowing that it is not safe. Does someone have to loose their life before Ford will provide a reasonable and safe resolution?

I do NOT want to loose my husband or any member of my family before this gains the respect and attention deserved from Ford. PLEASE, I beg of you to take action now before a preventable tragedy occurrs.

Sincerely,
Angela Belliveau
3585 Saddleboro Drive
Uniontown, Ohio 44685
[protected]

Who in their right mind has decided not to advise their customers that the lug nuts you use on your vehicles ( mine is a 2015 F150) will swell overtime and the lug wrench provided will not fit. I had a flat on interstate 45 and you guessed it the lug wrench would not fit. 4 hours and a tow truck later I was able to get off the freeway. I had to pay a tire service company to remove the lug nuts. Then have a discussion with the ford dealer advising I was not going to pay to have the nuts replaced. Which they finally agrred.

I received a recall notice for my Ford Escape. The recall was for coolant
intrusion in the cylinders. I took the vehicle into Basil Ford in Buffalo, NY.
They tested the vehicle and said they needed to change the motor. I told
them I only have one vehicle and that I would need a rental. This was almost
2 weeks ago. I still am driving the Escape which I don't feel very safe in doing so.