Ford reviews and complaints 1
View all 2286 complaintsFord - warranty repair and time frame
This is my 4th purchase of a new ford vehicle. I have been a consumer for about 20 years.
I use Maik Haik Ford in Pasadena for any repairs or collison repairs. We took our Ford Focus in on Monday morning for a leak in the antifreeze. As of today they are now telling me that the diagnosics will not be done until maybe Tuesday. We dropped off the car on Monday morning.
We have used this dealer for many years and it is always the same situation, Called other dealers same problem and has been a problem for ever, This is not new!
So any reasonable company may say...well maybe we have more needs than we can manage and increase the work load. Such as hire more mechanic, build and bigger shop.
SUPPLY and DEMAND the concept is just not that difficult.
I am very upset with this continued issues with Ford. This is by far not a new situation.
So we will pick up the care and take it to a local mechanic and pay out of pocket rather than continue to be frustrated and irritated with this process.
Now that is some kind of service. I cannot be with out a car for more than a week.
Does this complaint seem to much to ask.
People are frustrated with service such as this.
Thank you for your time as I am not confident that will get the needed feedback to have my car repaired in a responable time frame nor ever see that this problem is ever resolved it is a deterent for people to not use their warranties and means that this is poor business practice.
Thank you
Mary Jane Data
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[protected]@yahoo.com
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I have been a Chevy person most of my 63 years of life. My husband and I recently bought a 2018 F150. He has a Ford he uses for work. He is 71 and will be retiring soon. We decided this would be our last vehicle purchase at our age. After purchase, we found out the hard way that this particular year has an oil consumption defect. I kept hearing a tapping sound and took it in and this is how I found out. Not sure why any dealer would mass produce a vehicle that sounds as if it is out of oil. Instead of getting looks for having a nice truck, we get looks for the horrible sound under the hood. I had a 2007 Chevy Silverado and NEVER had issue until 2018. I now understand the jokes: FORD, found on road dead, fix or repair daily. Just don't understand why a multi million dollar company would put out a truck with issues and the unsuspecting customer pays an arm and leg to have a defective vehicle. If I can get out of this I will return to Chevrolet, no one should get treated this way, especially senior citizens on a limited income.