Man behind the counter. Very rude…
Store number 008575 Midwest city OK
Hello I would like to know what has happened to Firestone? It used to be my favorite place to get things done to my truck. I was there yesterday to get a tire changed yesterday. The guys behind the counter ( older man) was so rude and told me he didn’t show I had an appointment. The time before that I went to get an oil change and the same old man I think his name was David was very rude then so bad he ran me off. So I will not return to Firestone. Please do something about this. You will loose more customers.
Tim Rinehart
tim.[protected]@yahoo.com
Desired outcome: Fix the problem
Extremely poor customer service!
Saturday 9/23/23, I woke up to a flat tire on my car. There was a nail in the tire. I was able to pump it up so I could get it to Firestone. Mind you, I purchased the road hazard warranty when I bought the tires. I went to not 1 but 2 Firestone Autocare stores and was told that I needed to make an appointment. Really! I thought the reason for purchasing...
Read full complaintService provided at 2126 S Main St, Wake forest , NC 27587 (Service Advisor Travis Hunt
Sept 22, 2023 Firestone Complete Auto Care Subject: First Complaint Regarding Service Advisor Travis - Reference #1405942 Dear Firestone Customer Service, I am writing to express my deep dissatisfaction with the service provided by Service Advisor Travis at your Firestone location at 2126 Main St, Main St, NC 27587. My complaint is in reference to a...
Read full complaintServices they charged me for and did not do / services that I did not ask for
Invoice 273192 vehicle inspection 21.99 and care package 9.99 I did not ask for / and I know that they did not do because after this visit I had to take my car somewhere else to be fixed. I did not need my battery check (I have a new one) I did not want my tires rotated. I had to come back and have them rotated back. They said I asked for my struts mount...
Oil change
I brought my car in for an oil change. Near the end of the day I call to see if was finished. When I arrived to pickup my car I was told it was burning a lot of oil. This made no sense, as it was a simple oil change. On my way home the car lost most of it power and started making weird sounds. I made an appointment with a mechanic to look at it further...
Read full complaintCase number #2758437
I have sent several complaints to headquarters and the store before but have not received any response to compensate me for what your company did to my car and my family. As explained in the previous complaints: 1. Your company put my family in danger. 2. Your company did not repair my van properly and broke the front left brake fluid bleeder without fixing...
Maintenance work
Good evening. I am filling a complaint concerning Firestone Complete Auto Care Store # 007641. I went to your facility on Saturday 9/9/23. I went in due to my vehicle temperature gage was going to HOT and my A/C was not working properly. Retail Inv.# 330632. They called me Sunday 9/10/23 and told me my vehicle was ready. I got there and drove to the stop...
Read full complaintRadiator pulley and belt
I went on July to do a oil change and they didn’t put the cap on the radiator later on my my car was getting smoke out of my car so I went back and they saw my radiator cap wasn’t in so they order one and put it back so I went to do chores and it again started to smoke out and then my car just couldn’t run so I left in a store and I headed to firestone the next day and they send the towing and they said that the radiator and the pulley and the belt wasn’t working I need my money back because of them my car was bad I had to pay so they fix the mistake they did I want a refund
Air compressor
I brought my Van to Firestone on July 17 2023 because my A/C was cutting off and on. They recommended a new Compressor. It has cut off again. I spent $700 plus for the Compressor plus 4 new tires from them at the time. Firestone recommended the Compressor after I reported what my problem was, Now Firestone is saying I have to pay for another diagnostic that is total BS! I brought my Vehicle in on July 17 2023 to check why my A/C would cut on and off. You recommended a I spent $700 plus for the Compressor. (And 4 new tires from Firestone at the time.) The store is saying I have to pay for another diagnostic which I feel is BS im having the same issue as I brought it in with.
Desired outcome: I need it diagnosed and fixed right. Same problem as when I took it in on July 17 2023.
What you're stating is what their so-called Triple Promise Guarantee is supposed to cover. "We promise that the services we perform will be fixed right the first time. If the automotive repair or service was performed improperly, then we will re-perform the service at no additional charge to you, during the established warranty period." Start by complaining to their regional manager. Firestone's main customer service line should be able to send he/she a message to contact you, so you're not dealing with people at the store level. The Store Mangers typically brush off any complaints. Good luck!
Failed oil change
I scheduled appointment with Firestone on September 7,2023 for a oil change. When I arrived the next morning there was no appointment booked so the man "squeezed me in". After picking up my car I noticed 2 hours later my car began to skip. As the day went on around 5:00pm my car stalled, cut off in middle of road and began to start smoking. I immediately called them and I drove my car back to them. The guy checked my oil and said "it looks like no oil in here" then he checked again and said "oh there it goes". I left my vehicle overnight and the next morning I received a call from the technician saying nothing was wrong with my car and that it would be $104 for diagnostics. I became livid. So as of now I plan on pursuing a lawyer.
Dishonestly and accountability, didn't fix car instead added to issue
Work order: 276377 Store #: 028444 Service Advisor: 13 PARKER I’m Derand Lee, and I have lost trust in Firestone Complete Auto care. I don’t believe they have been truthfully and they have been extremely deceiving. They have had my car 4 days going on 5 now. I booked an appointment for my 2010 Audi A6 with Firestone Complete Auto care located at 10553...
Read full complaintService
I went to the Firestone store in Midlothian, Illinois 14740 S Pulaski on Saturday, September 2, 2023 approximately 8amto get my tires rotated. The person I encountered was name Steve. When my car was being serviced he called me to look at my tires in which one of them had a nail embedded in it. He showed me a technique to check if I would have to purchase a...
Read full complaintTire rotation/alignment
I am filing a complaint in terms of the horrible service that has been provided to me now twice at the New Berlin, WI Firestone. Both times I called to make an appointment to have my Firestone tires rotates and aligned (I have lifetime alignment on my tires) and the person at the desk said..."Sure drop it off and we'll get it going.". The first time I...
Read full complaintBrake fluid lines repair - case number #2758437
Following is the summary of the complaint and demand a full refund and compensation: 1. Put my family in danger. 2. Did not do the work as charged. Did not remove the old brake fluid lines and did not breed the front brakes. Broke the left front caliper breeder. Did not breed the right front because the breeder is frozen. 3. The new brake fluid lines are...
Oil change
Hello I have been a customer at the 829 Warrenton Rd Fredericksburg VA 22406 location since 2021 I have had all oil changes on 2 vehicles done here also state inspections and purchase of tires. I stopped by today 8/31/23 for an oil change on my 2019 Ford Ranger the price used to be 96.95 total it has gone up to about 109.25 but today I was quoted 148.00 for...
Read full complaintVehicle damages
On July 26th your employee backed up into my car claiming to not see my car. He jumped out the customer car he was working on and began panicking. I backed into a parking spot and waited for him to come back to check on me which never happened. I walked inside and had to ask what was the hold up and was told by someone else that the police were called but...
Employee hit my car
On July 26th your employee backed up directly into my car because he was under the influence Of drugs and now I am getting the run around about getting my car fixed. The claim adjuster told me that I could reach out to him if needed however it has been everything but that. He also insisted that I was lying and in the wrong when in fact I have been extremely honest about everything. This adjuster clearly did look at the damage on my car because you clearly can see the damage is on the driver's side so for him to say I was at fault is definitely not correct. His accusations about me just passing through the parking lot definitely wrong. U can see that I was hit on the left side of the car because I was facing the direction of your office and your employee was high on drugs and he had no license on him. Which is why he avoided me and the officer when he got there. I should not had to walk in to the office to see what was taking so long. Because he disappeared
Desired outcome: I want my car fixed like he mentioned at the place of my choice and rental car provided and I definitely would like compensation for the inconvenience.
Over pricing on labor without warning
I took my car to have the spark plugs and coils replaced. I was quoted under $900 to have the job done. They found out that I needed a valve cover gasket and I approve that thinking it was going to be a couple of hundred dollars more. When I got back to Pick up the car and pay for it. The price was $2020. When I complain they knocked off $300 for the warranties I did not approve. They charged $763.20 for labor to remove and replace the gasket, they already charged $277.20 to remove and replace spark plugs. I know they are getting paid by the hour but how many hours does it take to change a valve cover gasket. Invoice number 158264. The job was done on August 9, 2023.
Desired outcome: $500 refund on my credit card
Tires
I made an online appointment for firestone tires, I get ther a week later, they don't have the tires I requested, suggested the bridgestone at a discounted rate to match what I wanted, okay, purchased them they were quick to add lifetime alignment and hazard for the tires at a lot higher charge without even asking if I wanted those upgrades, 5k miles later...
Read full complaintOver charged for labor and a service they do not have the machine to do.
Went in to have water pump replaced and the coolant system flushed. I dropped the off the car at 11.05 am they called me at 1.37pm told me my car is read. I decide to check the check the receipt and found that the time was of. They charged me from 11.05 am to 1.57 pm. but they told me my car was ready at 1.37pm. I did talk to Alisha, she told me that they...
Read full complaint
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