Firestone Complete Auto Care

Took my car into the Speedway, IN site. They replaced my starter. $550.00.

Drove it home. Parked. One hour later went to Walmart/ Got back to the car and? Car wouldn't start. Same as before. After 20 minutes it finally started. I had called the store from the WM parking lot. While they offered a tow I was asked if I had okayed some sort of scan. NO. I was NEVER asked. The person I spoke with indicated it was all my fault. I drove my car back to the shop where for another $100 plus they "fixed" the car. I don't get more than 100 feet from the store when the "check engine" came on. Called the store and was told it wasn't their problem. None of the repairs "done" dealt with -the engine. Trips to two places came up with the same problem code, P0706 TRANSMISSION Ranger Sensor, A. Had they bothered to check the car to see if it would start multiple times, the non-starting issue was intermented. They were told this.They evidently only drove the car from the bay to the parking lot. Had they bothered to drive the car after the second "repair" they should have seen the "check engine" light. NOW? I am out $650 and have a car I'm afraid to drive. i also can not trust the garage to do anything to fix this,

On Thursday October 5, 2023, I contacted several Firestone shops to see what the best price was for an oil change.

I was quite surprised and amazed when the shop at - 1387 S STATE ROAD 7, NORTH LAUDERDALE, FL., said that I would get 50% off if I used my Firestone card. I said, wow or something similar, confirmed the price ($65) and was told that they had a special deal right now. I said that I would be there before they opened on Saturday morning.

I thought that $65 was not half of the usual price, but still was quite a discount.

When they opened the doors, I was first in line. They had my appointment on file and I commented that that was quite a deal that they were offering, the 50% off and the tech said that's for first time applicants for the card.

I just looked at him, dumb founded but sort of stuck as I had an important business trip on Monday and needed my car serviced.

I thought that perhaps there would be an adjustment but when the invoice appeared in my email it was for $91, the usual discounted price.

I waited until the service was complete and when I was claled up, I asked if there was going to be an adjustment made on my bill.

The tech/manager? said, What do you mean? I explained that when I booked the appointment I was told it would be %0 offf. He interrupted and said that, that was for new applicants. He asked if I had my card.

I pointed out to him that my service info and history were visible when I made the appointment and that I had been using my card many years.

I told him that I thought that it was (my bad) bull***t that they offered one price and then get the customer in the door and it's different. I told him that I had called several stores because the prices are all slightly different and was surprised by the offer.

He tossed my keys at me on the counter and told me to take my car and get out. He then said not to come back and if he sees me again we would have a problem.

I explained to him that I worked in law enforcement and if he needed to call someone, that he could go ahead.

I also shared that I would share my experience online and left the store.

In my entire life I have only filed 3 complaints online for service. Threatening a customer? Not owning the communication from the employee? Not making it right? The single most disappointing customer service experience I have ever had. It's not about the price - it was standard - it's about keeping your word or at least trying to understand making things right if there is a mix up.

As I sit here at home, I think their issuing me a new chip card might have confused the person I scheduled the appointment with. It is the only conclusion (and most generous interpretation) that I can come up with.

Regardless - other than in a normal tone of voice, but inappropriately saying b.s. (didn't help matters), I was not loud, threatening, or uncooperative. I just wanted to be treated fairly and like a valued customer.

Good morning, my name is Mr. Dennis Bernard Bates Jr. I'm also referred to in public as Mr. Southwestdriveindenpendent and I am the Creator and owner of Southwestdriveindenpendent Company which I started the company June of 2004 USA year. I pick my car up from dealership in St Paul and I have the new die hard battery that cost almost $400 a battery my car set for 4 months at that dealership in St Paul Minnesota and when I pick my car up the battery still started my car I dropped my car off at Golden valley Cadillac Golden valley Minnesota that's the old Saab dealership and the salesperson service advisor said that my battery needed to be replaced and I didn't think nothing of it I was like well damn they put in a AC Delco battery and then they did not return the core for the battery that I purchased from Firestone the new technology battery that doesn't have any fluid inside of the battery one of the mechanics took the battery home my DieHard battery and put it on the charger and their house caught on fire. A couple days ago I text message emailed general motors the Cadillac dealership and explain to them that either the service advisor or the mechanic made the wrong calculation as far as that particular battery being dead like I said when I drop the car off at Cadillac Golden valley Cadillac when I drop the car off there after my car set for 4 months not even running the car not driving the car the battery still started my car sat around for 4 months from January 26th till about April and then April 2023 USA year and then someone at the dealership told that both face lie just to take the $400 battery for themselves now someone's house burned down because they tried to charge the battery when they were supposed to turn the battery in to core for the core payment and then Golden valley Cadillac dealership with a ship the battery out to the proper disposal place to make the determination to put the battery back on the shelf at Firestone because that's the new technology DieHard battery that doesn't have any battery fluid at all. Now I have to purchase another battery and they're trying to complain and steal from Firestone and try to say don't sell the battery anymore because somebody stole the battery from me then tried to put it on the battery charger from Golden valley Cadillac dealership one of the mechanics took the battery home and now their house is on fire they're at the hotel right now because their house burned down.

Today my son took my vehicle to the Firestone location in Lombard Illinois. I needed to see if my bearings needed to be replaced. The person working there said they were done after putting my car up and pulling/shaking the tire. Seems a little rudamentary tear to tell me the wheel bearings were “fine”. He then told my son I needed new tires. The tires are 3 years old and purchased from that location. I asked my son to ask how many miles I have on those tires as the mileage is recorded when the tires are put on. The person told him that would take too long to do. My son left. I then read the list of recommendations and it said wheel bearings are recommend. I am disappointed with this service and the lack of care taken.

Store number 008575 Midwest city OK

Hello I would like to know what has happened to Firestone? It used to be my favorite place to get things done to my truck. I was there yesterday to get a tire changed yesterday. The guys behind the counter ( older man) was so rude and told me he didn’t show I had an appointment. The time before that I went to get an oil change and the same old man I think his name was David was very rude then so bad he ran me off. So I will not return to Firestone. Please do something about this. You will loose more customers.

Tim Rinehart

tim.[protected]@yahoo.com

I went on July to do a oil change and they didn’t put the cap on the radiator later on my my car was getting smoke out of my car so I went back and they saw my radiator cap wasn’t in so they order one and put it back so I went to do chores and it again started to smoke out and then my car just couldn’t run so I left in a store and I headed to firestone the next day and they send the towing and they said that the radiator and the pulley and the belt wasn’t working I need my money back because of them my car was bad I had to pay so they fix the mistake they did I want a refund

I brought my Van to Firestone on July 17 2023 because my A/C was cutting off and on. They recommended a new Compressor. It has cut off again. I spent $700 plus for the Compressor plus 4 new tires from them at the time. Firestone recommended the Compressor after I reported what my problem was, Now Firestone is saying I have to pay for another diagnostic that is total BS! I brought my Vehicle in on July 17 2023 to check why my A/C would cut on and off. You recommended a I spent $700 plus for the Compressor. (And 4 new tires from Firestone at the time.) The store is saying I have to pay for another diagnostic which I feel is BS im having the same issue as I brought it in with.

I scheduled appointment with Firestone on September 7,2023 for a oil change. When I arrived the next morning there was no appointment booked so the man "squeezed me in". After picking up my car I noticed 2 hours later my car began to skip. As the day went on around 5:00pm my car stalled, cut off in middle of road and began to start smoking. I immediately called them and I drove my car back to them. The guy checked my oil and said "it looks like no oil in here" then he checked again and said "oh there it goes". I left my vehicle overnight and the next morning I received a call from the technician saying nothing was wrong with my car and that it would be $104 for diagnostics. I became livid. So as of now I plan on pursuing a lawyer.