Firestone Complete Auto Care

So I had a pretty bad time with Firestone recently. Took my car in cuz the check engine light and ABS light were on. They gave me a work order that was basically blank and left a voicemail to call them for an update. When I called, the person on the line kept putting me on hold to find the right mechanic to talk to. It took three tries before they finally talked to me and even then, they just read off the mechanic's notes. They didn't give me much info, just said "there's nothing we can do" and wished me a nice day. I called back later to try and get more details, and the next person I talked to was pretty rude, acting like I was bothering them by calling again. They told me in a snappy way that there was a recall on my car and basically said it wasn't their problem and I should just go to a dealer. Honestly, it was a really frustrating experience and I'm not planning on using Firestone again.

So I went to the Firestone shop on E Main St in Spartanburg SC cause their reviews seemed alright compared to other Firestone places. Big letdown though. I needed to get my car's door handle replaced and after I dropped it off, they call me a few days later to come get it. What do I see? A green door handle on my silver car. Looked terrible. They say they don't do paint jobs and I'd have to get it painted somewhere else. On top of that, I notice a check engine light on the dash that wasn't there before. I mean, who gives a car back with a check engine light and no heads up about it? I wasn't about to take my car back to them, feels like they do this stuff on purpose, maybe to get more money out of folks. And they left this sticky, gluey mess on the car that wouldn't come off, even after a car wash. Ended up having to get a car wash guy to scrub it off, and it pretty much scratched up my car. They couldn't even bother to clean the car before giving it back to me. And the price they charged? Don't even get me started. Just stay away from this place. Seriously, someone in charge needs to look into what they're doing over there, they've done enough damage to people already.

So we moved to the area and decided to give Firestone on University in Durham a shot for our car needs. The first time we went in was for a regular inspection. They told us our car wouldn't pass unless we got our passenger mirror, which had a small crack, replaced. Thing is, our car's been passing inspections with that same crack for the last 8 years. We paid for the inspection but ended up getting it passed somewhere else without any issues.

The second time we went there was for an oil change. They called us up asking if they could check our brakes, even though we hadn't noticed any problems with them. After the check, they said we needed new rear brakes. We decided not to get them fixed right then. But when we got our car back, the brakes started making this loud squealing noise that definitely wasn't there before. We brought it up with their customer service, but instead of helping us out, they got all defensive, asking if we were saying they caused the problem. Honestly, it seems like they did, but after that kind of service, we're not going back. No point in dealing with a place that doesn't take care of its customers.

I had an oil change in texas, and got about 1200 miles home to california and my low oil lite came on. I made a complaint and my claim is not being handled in a timely manner and the rep on my case is not a very good team player. He does not return phone calls emails, voice msgs, nothing, to either myself or the dealer fixing the problem their technicians caused to. Currently the dealer is ready to press on with fixing my truck but we are on hold now, waiting almost a week for this inspector. I see that your complaint rate is worse then this guys so i'm not expecting too much at this point. Maybe the public will see it. Y'all suck

Complaint #[protected]-c

I purchased your lifetime alignment about one year ago. I been to your shops 7 plus times within the year because my SUV, 2012 Ford Escape, is not aligned and the steering wheel is to the left about two ticks. The front right tire and passenger rear right are in the red when they give me the alignment printouts. The last time I went was around 12-05-2023 and that's when they said they had to place shims on it but did not have them for my Ford Escape. I feel and have proof that the alignment was never done and I paid for the lifetime service for nothing when they never aligned my vehicle. Could I ask for a refund? My bank said I needed to talk to you first... Glenn Brown [protected]@hotmail.com

The three tires were balanced but the 4th left rear tire was not balanced. Mechanic claimed the special wheel stud was stucked and cannot get the tire out. I was given about $215.00 to fix it. So many years the car is being serviced with no issues and suddenly the special stud does not work on the fourth tire but worked on the rests of the tires. Maybe in previous wheel balancing the stud was not properly inserted or placed, over tightened or put incorrect special wheel stud.

The same thing happened on the same day when oil filter was not replaced by which the mechanic claimed he did. After showing the proof, he finally acknowledged he forgot to replace the filter, therefore they replaced it.

The complainant name is : Bernardo B. Calimlim with an email: [protected]@yahoo.com

While out of town, I started having an issue with my suv, the mechanic told me it was my actuators. On returning home I took it to firestone for a diagnostic engine analysis and complete inspection plus. It was actuator door problem plus coolant leaks etc. On 10-03, 2023 I dropped it off for repairs.

I was told it would take 2 weeks, because the dashboard had to be removed to get to actuator doors. On 10-25-2023 I was called that it was ready. My bill was $2,568.32, I paid it. Then I was told i'd still hear clicking cause the doors were hitting the heater box, it would be about $2,000+ to repair that, because the dashboard would have to be taken out again to get to heater box... Why didn't they call and tell me and do the heaterbox when they had the dashboard out to fix the actuators?

Thank you, ossie merriweather

I needed new tires had appointment for Tuesday they squeezed me in same day Saturday I talked to woman on phone told her I wanted to stay under $200 per tire like around $175.00 took my jeep there it was the last vehicle they did I was tired and just wanted to go home the tires they put on were not the destinations I wanted which were$177. Each they were duelers @$243.90 each I'm upset to say the least.shisters

On 11/03/2023 I went to Firestone for a tire repair. My wife left had a slow leak in the left front tire. I could here air coming out in the middle of the tire they put a plug in the tire and showed it to me. Then after 10 minutes I was told the tire needed tdo be replaced. The tires have 18.000 miles on them. I wanted the old tire to contact Firestone to see if there was a warranty since the tires only had low miles. Roy refused to give me the tire. I called tfhe next day and asked him if I could come down to pick up the tire. He said the tire was not there and that it was disposed. He then offered me 10.00 dollars back. I knew then something was wrong very very shady. I feel I was taken advantage of. I called my Credit Card company to dispute the charge. I hope we can resolve this the right way. Carmine Santopolo.

I made an online appointment to today 11/04/23 to get an wheel alignment at appx 2pm for the appointment to be at 5pm. As I am on my way there at 4pm to the appointment, I get a call from firestone (Ruben) telling me that he doesn't have anyone there to do a wheel alignment. He then went on t the reservation and confirmed my request. When I called him to asked why he confirmed it after he told me he didn't have a mechanic to perform the job, he informs me that he couldn't cancel it in his system. It looks as if I cancelled the appointment. Again another way to make the the numbers favor the store which is not the case. I think this is the poorest excuse ever. You want me to believe that you only have limited mechanics to do limited repairs? All of the mechanics are trained to do wheel alignments. I have spent thousands on top of thousands at firestone. this really has me looking at moving my business to another repair shop all together.