Firestone Complete Auto Care’s earns a 1.3-star rating from 631 reviews, showing that the majority of vehicle owners are dissatisfied with maintenance and repair services.
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Brakes installed in october 2023 on my car - brake light remains on and drains battery
My MB GLK 350 was towed to Firestone Monday December 11th after discussing with James on Saturday Dec 9th. and reported the brake indoor light on my dash was staying illuminated and the brakes are very "tight" as well as (after hitting a pothole - the brake lights in back of car remained on and I could not turn them off) thus the battery drained making car...
Read full review of Firestone Complete Auto CareWent in for oil change and mechanics cracked my oil housing
I went in for an oil change 11/28 that cost close to 100$, the following day 11/29 I noticed oil leaking onto my driveway, which did not happen before. on 11/30 I went into the shop to ask them to check it out. I was then confronted by matt who stated "the oil housing is cracked and its very common", then stated I will contact you with a good quote on to...
Read full review of Firestone Complete Auto CareWheel alignment and balancing dtd in November 28 2023
The three tires were balanced but the 4th left rear tire was not balanced. Mechanic claimed the special wheel stud was stucked and cannot get the tire out. I was given about $215.00 to fix it. So many years the car is being serviced with no issues and suddenly the special stud does not work on the fourth tire but worked on the rests of the tires. Maybe in previous wheel balancing the stud was not properly inserted or placed, over tightened or put incorrect special wheel stud.
The same thing happened on the same day when oil filter was not replaced by which the mechanic claimed he did. After showing the proof, he finally acknowledged he forgot to replace the filter, therefore they replaced it.
The complainant name is : Bernardo B. Calimlim with an email: [protected]@yahoo.com
Claimed loss: $215.00 or more
Desired outcome: I want to get the problem fix at no cost on my part including a new special wheel stud.
Remove & replace crank main seal cove: gasket rear/remove & replace exhaust manifold-left
On 09/11/23 03:55PM. I had company to do a complete Vehicle Inspection. They said that the vehicle needed a bearings and seals job. Remove & replace Crank Main Seal Cover: Gasket Rear. Then later on they called me, and said they need to remove & Replace Exhaust Manifold to complete getting the transmission back in. When they called me on 09/23/23 said my...
Read full review of Firestone Complete Auto CareService
Dear Sir Gary Garfield, CEO. My name is Daniel Glosky. 11/20/2023 This is a up date about my (FIRESTONE COMPLAINT). First of all I would like to say thank you to Mr. Gary Garfield, CEO, for what he did not do. Help me. We desperately need our car my wife and I have been calling and getting no where, So on Wednesday 11/15 I called again it was 10am. I...
Auto repairs... (this is more for my understanding why an action was not taken).
While out of town, I started having an issue with my suv, the mechanic told me it was my actuators. On returning home I took it to firestone for a diagnostic engine analysis and complete inspection plus. It was actuator door problem plus coolant leaks etc. On 10-03, 2023 I dropped it off for repairs.
I was told it would take 2 weeks, because the dashboard had to be removed to get to actuator doors. On 10-25-2023 I was called that it was ready. My bill was $2,568.32, I paid it. Then I was told i'd still hear clicking cause the doors were hitting the heater box, it would be about $2,000+ to repair that, because the dashboard would have to be taken out again to get to heater box... Why didn't they call and tell me and do the heaterbox when they had the dashboard out to fix the actuators?
Thank you, ossie merriweather
Tire which is old; and stating tires were not available
tires purchase First Issue; On 11/08/23 about 4: 00 PM my SO got a flat fire near Fort Collins, Colorado, the tow driver said "I can tow you to the Firestone location" for free. Which he did and she got one tire replaced (they were planning on doing both fronts, but apparently only had one tire). They then made a list of issues (battery bad, brake needed...
Read full review of Firestone Complete Auto CareService
Dear Sir Gary Garfield, CEO. My name is Daniel Glosky 308 Ottawa dr. Bolingbrook, IL 11/11/2023 VETERANS DAY I am an 85 year old Veteran and my wife is 79 years old and we both need doctor’s care we have appointments to go to. I have appointments with the Hines VA hospital. We desperately need our car, we live in a suburb and there is little public...
Read full review of Firestone Complete Auto CareI wanted new tires asked for destinations got much higher priced ones I said stay under $175.00 these tires were $232.90
I needed new tires had appointment for Tuesday they squeezed me in same day Saturday I talked to woman on phone told her I wanted to stay under $200 per tire like around $175.00 took my jeep there it was the last vehicle they did I was tired and just wanted to go home the tires they put on were not the destinations I wanted which were$177. Each they were duelers @$243.90 each I'm upset to say the least.shisters
Claimed loss: $210.
Desired outcome: Discount for putting wrong higher priced tires on after I told her what I wanted.
Tire repair
On 11/03/2023 I went to Firestone for a tire repair. My wife left had a slow leak in the left front tire. I could here air coming out in the middle of the tire they put a plug in the tire and showed it to me. Then after 10 minutes I was told the tire needed tdo be replaced. The tires have 18.000 miles on them. I wanted the old tire to contact Firestone to see if there was a warranty since the tires only had low miles. Roy refused to give me the tire. I called tfhe next day and asked him if I could come down to pick up the tire. He said the tire was not there and that it was disposed. He then offered me 10.00 dollars back. I knew then something was wrong very very shady. I feel I was taken advantage of. I called my Credit Card company to dispute the charge. I hope we can resolve this the right way. Carmine Santopolo.
I knew when Roy said the tire was disposed that something was wrong. Then he said I will give you 10.00 dollars back. I know there was nothing wrong with the tire they put the plug in. The Mgr Roy is a very shady person. A firestone Rep should look into this. Carmine Santopolo.
Montgomery, IL store
I made an online appointment to today 11/04/23 to get an wheel alignment at appx 2pm for the appointment to be at 5pm. As I am on my way there at 4pm to the appointment, I get a call from firestone (Ruben) telling me that he doesn't have anyone there to do a wheel alignment. He then went on t the reservation and confirmed my request. When I called him to asked why he confirmed it after he told me he didn't have a mechanic to perform the job, he informs me that he couldn't cancel it in his system. It looks as if I cancelled the appointment. Again another way to make the the numbers favor the store which is not the case. I think this is the poorest excuse ever. You want me to believe that you only have limited mechanics to do limited repairs? All of the mechanics are trained to do wheel alignments. I have spent thousands on top of thousands at firestone. this really has me looking at moving my business to another repair shop all together.
Claimed loss: respect and loyalty
Desired outcome: Investigate the Ruben who called and fire him. Or have my request granted as soon as possible at a substantial rebated cost or free.
Inadequate/unsafe service
This past Saturday my van lost fluid for my power steering. I made an appointment and turned my van over to the Firestone 2522 S Academy Blvd, Colorado Springs, CO 80916 on Sunday 10/29/2023. They then didn't examine my van until late Monday and determined that it was a failed hose line for the power steering pump. They ordered a new one Tuesday morning and...
Read full review of Firestone Complete Auto Carereplaced starter/adjusted uetral safety sensor 2015 Nissan Versa
car had episodes of not starting.
battery good.
most of the time it started fine.
took it to Firestone in Speedway, in.9/30/2023
they replaced the starter
$538.37
wouldn't starter again? still?
back to same Firestone.
$118.98 for adjustment of Neutral Starter Switch
upon driving from store "check engine" light came on
first time since I bought the car
called and was told they don't deal with engines
Complained,
told to take car to Firestone on Delaware St., Indianapolis
Free, examined car,
NS7176 Neutral Safety Switch needs to be replace?
1) Speedway store "adjusted Nuetral Safety switch Now it needs replacing?
Hyundai Azera
2) Paperwork from first Speedway shows they worked on a 2008 Hyudai Azera Limited? WHAT? Note, I have a 2015 Nissan Versa
Sloppy paperwork? or...
Claimed loss: $657.35
Desired outcome: Explain, without being condescending what happened. Why did they document the wrong car being worked on? Did they work on my car using specs/info for a Hyundai
Wheel alignment
My SUV came in to get a wheel alignment. After getting new tires. Vehicle drove fine. During the wheel alignment technician was seen adjusting the suspension height, from the tortion bars adjuster. This was an authorized. When she confronted him and said, is it normal for you guys to touch that for a wheel alignment ? He said no but it was so far off he...
Read full review of Firestone Complete Auto CareCar tampering
Scheduled an oil change and 4 tire replacement. Tires were scuffed and dirty. The rim lubricant was sloppy and all over the tire rims. But the main complaint is that they turned off my back lights for some reason. I'm driving my car for a week and get stopped by police stating I had no back lights, only when I brake. There is absolutely NO reason to mess with my car light dial to change 4 tires and an oil change!
Read full review of Firestone Complete Auto CareServices performed/unperformed and charged
I took my vehicle here I’ve been taking my service vehicles here and will no longer be doing so. I was charged $364 to have a crankshaft sensor removed a new one installed the old one put back in and being told that there was nothing that they could do. Then I was referred to go to AAMCO across the street they were not able to help me. They referred me to a...
Read full review of Firestone Complete Auto CareFirestone repairs
This is the complaint I sent to their Corporate Office. Didn’t Repair, Caused more damage. I need someone from corporate to get in touch win me ASAP about this issue. It started late May and dragged on until early August. First problem, I went online and was guided to make an appointment at my local Firestone close by. When I showed up at the facility...
Read full review of Firestone Complete Auto CareHad tires put on chrome wheels and they put wheel weights on the face of my wheels
Took it back and asked them to fix the problem but said I didn’t tell them to not put weights on front face of wheels and acted like it was my fault because I didn’t tell them how to do there job when I drive truck it is unbalanced and shakes bad they were very unprofessional… I have a lot of business to send your way but I don’t feel like it was handled well at all
Desired outcome: Wheels to be replaced or rechromed
Service provided at 6451 Mccart Ave Fort Worth Tx 76134
Took car in on 10/01/2033 due to service engine light being on. Derek stated would have to run diagnostic which I agreed to. Came back and stated the VVT solenoid needed to be changed and an oil change. I agreed to the services. Derek called at about 4:30 same day and tells me my engine blew up. Then the manager calls on 10/2/2023 and states unfortunately...
Read full review of Firestone Complete Auto CareRepair(s)
Took my car into the Speedway, IN site. They replaced my starter. $550.00. Drove it home. Parked. One hour later went to Walmart/ Got back to the car and? Car wouldn't start. Same as before. After 20 minutes it finally started. I had called the store from the WM parking lot. While they offered a tow I was asked if I had okayed some sort of scan. NO. I wa...
Read full review of Firestone Complete Auto CareFirestone Complete Auto Care Reviews 0
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About Firestone Complete Auto Care
Customers can also purchase tires directly from Firestone, with a selection that accommodates various vehicle makes and models. The company's website features a tire finder tool that assists customers in selecting the appropriate tires for their vehicles based on size, brand, and driving habits.
Firestone Complete Auto Care operates numerous locations across the United States, making it accessible for vehicle owners in many regions. Each location is staffed with certified technicians who are trained to handle a variety of automotive repair and maintenance tasks.
The company's website offers the convenience of online appointment scheduling, allowing customers to book services at their preferred time and location. Firestone also provides information on current deals and discounts, which can be beneficial for customers looking to save on automotive services.
Overall, Firestone Complete Auto Care aims to serve as a one-stop-shop for vehicle owners in need of maintenance, repair services, and tire purchases.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Firestone Complete Auto Care. Make it specific and clear, such as "Incorrect Billing at Firestone Complete Auto Care" or "Poor Customer Service at Firestone Location."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as the quality of service, professionalism of the staff, timeliness of the service provided, clarity of communication, and any issues with the products or services received. Include specifics about any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Firestone Complete Auto Care. Explain how this issue has personally impacted you, whether it be through time lost, inconvenience, or financial loss.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Firestone Complete Auto Care, whether it be a refund, repair, apology, or any other form of redress.
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Overview of Firestone Complete Auto Care complaint handling
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Firestone Complete Auto Care Contacts
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Firestone Complete Auto Care phone numbers+1 (800) 367-3872+1 (800) 367-3872Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number+1 (615) 823-6093+1 (615) 823-6093Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number+1 (800) 752-0379+1 (800) 752-0379Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone numberPhone support
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Firestone Complete Auto Care emailssocialcare@bfrc.com100%Confidence score: 100%Supportaccessibility@firestonecompleteautocare.com77%Confidence score: 77%
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Firestone Complete Auto Care address406 Gallatin Ave., Nashville, Massachusetts, 37206, United States
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Firestone Complete Auto Care social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 06, 2025 - View all Firestone Complete Auto Care contacts
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