Firestone Complete Auto Care
Reviews and Complaints

I purchased your lifetime alignment about one year ago. I been to your shops 7 plus times within the year because my SUV, 2012 Ford Escape, is not aligned and the steering wheel is to the left about two ticks. The front right tire and passenger rear right are in the red when they give me the alignment printouts. The last time I went was around 12-05-2023 and that's when they said they had to place shims on it but did not have them for my Ford Escape. I feel and have proof that the alignment was never done and I paid for the lifetime service for nothing when they never aligned my vehicle. Could I ask for a refund? My bank said I needed to talk to you first... Glenn Brown [protected]@hotmail.com

My MB GLK 350 was towed to Firestone Monday December 11th after discussing with James on Saturday Dec 9th. and reported the brake indoor light on my dash was staying illuminated and the brakes are very "tight" as well as (after hitting a pothole - the brake lights in back of car remained on and I could not turn them off) thus the battery drained making car inoperable. (Yes, I bought a new battery in July 2023 from Napa (a very good one) so it is not the battery.)

James was helpful and I arranged for a tow to the company they work with - Haas Towing, which he said they would pay for. They did not.

The "Master Mechanic" said they did nothing with the wiring, but my car is still not working. He said that they don't touch the wiring. So, I called again on Wednesday as I had to get a rental on Tuesday and spoke to manager Ben. I told him I spoke to a retired mechanic I know, and he said the brake pedal may have been tightened up too much or too little thus the brake lights remain on. I told Ben that and asked him to look at loosening up the peddle and check to make sure everything is in tac. He said he would and would call me back in an hour. He never called.

I reported the issue to State Farm/my insurance as I thought maybe when I hit the pothole something came loose. Since the brake light has been on for several weeks before any damage to the undercarriage, I assumed they were installed incorrectly. Since Ben lied to me about calling me back, I called and again spoke to James and asked why Ben would lie to me about getting back to me... he said he didn't know and was off for the weekend. So, I again told James my car is still sitting at Firestone-what are the next steps?

I finally received a call from Ben yesterday who was quite agitated. I told him I never heard back from him, and he ignored my questions and went right into a dialogue about..."I was untruthful", "Look Lady", "You obviously don't know about your car", etc., and many other disrespectful things he said over me, interrupting me and my questions. I have never been spoken to so disrespectfully in all my life. He talked over me arguing and refusing to call me by my name and blew off my questions with continues interruptions and told me HE has talked to my insurance company (I did not authorize this) and that he and the insurance company agree that neither are responsible for any damage. And he told me to get my car off his store lot. And he hung up on me.

The three tires were balanced but the 4th left rear tire was not balanced. Mechanic claimed the special wheel stud was stucked and cannot get the tire out. I was given about $215.00 to fix it. So many years the car is being serviced with no issues and suddenly the special stud does not work on the fourth tire but worked on the rests of the tires. Maybe in previous wheel balancing the stud was not properly inserted or placed, over tightened or put incorrect special wheel stud.

The same thing happened on the same day when oil filter was not replaced by which the mechanic claimed he did. After showing the proof, he finally acknowledged he forgot to replace the filter, therefore they replaced it.

The complainant name is : Bernardo B. Calimlim with an email: [protected]@yahoo.com

While out of town, I started having an issue with my suv, the mechanic told me it was my actuators. On returning home I took it to firestone for a diagnostic engine analysis and complete inspection plus. It was actuator door problem plus coolant leaks etc. On 10-03, 2023 I dropped it off for repairs.

I was told it would take 2 weeks, because the dashboard had to be removed to get to actuator doors. On 10-25-2023 I was called that it was ready. My bill was $2,568.32, I paid it. Then I was told i'd still hear clicking cause the doors were hitting the heater box, it would be about $2,000+ to repair that, because the dashboard would have to be taken out again to get to heater box... Why didn't they call and tell me and do the heaterbox when they had the dashboard out to fix the actuators?

Thank you, ossie merriweather

I needed new tires had appointment for Tuesday they squeezed me in same day Saturday I talked to woman on phone told her I wanted to stay under $200 per tire like around $175.00 took my jeep there it was the last vehicle they did I was tired and just wanted to go home the tires they put on were not the destinations I wanted which were$177. Each they were duelers @$243.90 each I'm upset to say the least.shisters

On 11/03/2023 I went to Firestone for a tire repair. My wife left had a slow leak in the left front tire. I could here air coming out in the middle of the tire they put a plug in the tire and showed it to me. Then after 10 minutes I was told the tire needed tdo be replaced. The tires have 18.000 miles on them. I wanted the old tire to contact Firestone to see if there was a warranty since the tires only had low miles. Roy refused to give me the tire. I called tfhe next day and asked him if I could come down to pick up the tire. He said the tire was not there and that it was disposed. He then offered me 10.00 dollars back. I knew then something was wrong very very shady. I feel I was taken advantage of. I called my Credit Card company to dispute the charge. I hope we can resolve this the right way. Carmine Santopolo.

I made an online appointment to today 11/04/23 to get an wheel alignment at appx 2pm for the appointment to be at 5pm. As I am on my way there at 4pm to the appointment, I get a call from firestone (Ruben) telling me that he doesn't have anyone there to do a wheel alignment. He then went on t the reservation and confirmed my request. When I called him to asked why he confirmed it after he told me he didn't have a mechanic to perform the job, he informs me that he couldn't cancel it in his system. It looks as if I cancelled the appointment. Again another way to make the the numbers favor the store which is not the case. I think this is the poorest excuse ever. You want me to believe that you only have limited mechanics to do limited repairs? All of the mechanics are trained to do wheel alignments. I have spent thousands on top of thousands at firestone. this really has me looking at moving my business to another repair shop all together.

car had episodes of not starting.

battery good.

most of the time it started fine.

took it to Firestone in Speedway, in.9/30/2023

they replaced the starter

$538.37

wouldn't starter again? still?

back to same Firestone.

$118.98 for adjustment of Neutral Starter Switch

upon driving from store "check engine" light came on

first time since I bought the car

called and was told they don't deal with engines

Complained,

told to take car to Firestone on Delaware St., Indianapolis

Free, examined car,

NS7176 Neutral Safety Switch needs to be replace?

1) Speedway store "adjusted Nuetral Safety switch Now it needs replacing?

Hyundai Azera

2) Paperwork from first Speedway shows they worked on a 2008 Hyudai Azera Limited? WHAT? Note, I have a 2015 Nissan Versa

Sloppy paperwork? or...

My SUV came in to get a wheel alignment. After getting new tires. Vehicle drove fine. During the wheel alignment technician was seen adjusting the suspension height, from the tortion bars adjuster. This was an authorized. When she confronted him and said, is it normal for you guys to touch that for a wheel alignment ? He said no but it was so far off he said. My wife then called me saying the guy is working on something underneath the middle of the car. But he’s done now. We are both very mechanically inclined and have a small auto garage where we do custom builds. I was surprised she was still at the shop, It was nearly 3 hours later. Just imagine your other half stuck at the shop waiting…she was not happy!

The next day, when I’m driving the vehicle, I noticed it slightly pulling towards the left. Not a lot, but it will always wonder to the left, and you will have to keep more resistance on the steering wheel than usual. Another issue we were dealing with after the alignment was the right tire, rubbing when turning. I thought to myself I better take it back before I screw up my new tires. However, this is easier said than done as we both work everyday. I could visibly see the vehicle lower on one side. So I crawl underneath and look at the torsion adjustments, and what do you know bolt? The locking nuts are inches away from where they supposed to be. and the adjuster itself is almost stripped.

I put the lift on that vehicle myself two years ago so the suspension is practically brand new, since I don’t off-road we only stay on the pavement.

I’m gonna be definitely missing work tomorrow to get the vehicle fixed. I’m worried about the bolt that’s stripped.

Do I have to buy it out of my own pocket and pay for the repairs for it to get changed? This is all ridiculous.! I just found out about the loose bolts tonight and I’ve been driving my family in it every night! I have video but it’s too large to upload.

This is the complaint I sent to their Corporate Office.

Didn’t Repair, Caused more damage.

I need someone from corporate to get in touch win me ASAP about this issue. It started late May and dragged on until early August. First problem, I went online and was guided to make an appointment at my local Firestone close by. When I showed up at the facility, The person behind the counter was very rude and dismissive. When I told him I had made an appointment online, he stated that they didn’t do that(?). Then when I proceeded to tell him about a suspected leak, and that my car was running hotter than usual. He said they didn’t do checks, and basically just gave short, acute answers to all my questions. Not wanting to argue, I just left. The next day I called, made an appointment, and dropped my car off after explaining that I believe I had some sort of leak, and the temperature issue. A few days later I was told that I had my water pump had failed, and that my radiator fan was not working. Later that day, and $1400, I picked up my vehicle, and immediately noticed that my water gauge was leaning toward the hot side, which was exactly the reason I dropped it off in the first place, and I could smell coolant. I was headed out of town, so I parked the car for and traveled for a couple of weeks.

When I got back in the car, I noticed again that the gauge was still on the hot side. I drove it to see if it would right itself, but it never did. I took it back to Firestone for them to check it out. I was told that they could find nothing wrong. So reluctantly, I took my car back home, and barely used it because on

the way home, once again, the gauge stayed toward the hot side. Days later I had to use it to pick up a friend from the airport, which is 10 minutes from my house. On the way there, my gauge actually went fully to hot, twice on the way there, and twice on the way back. When I stopped, I could see smoke coming from my engine, and smell coolant. I took it back to firestone, and after about a few days later, I was told that I had a manifold Leak, but the person responsible for fixing those was on vacation, and so it would be a while before they could get to it. A week later, I was told that they recommended that I take it to the dealer, because the component needed to fix it was proprietary. When I asked why I needed to pay for another repair, when they worked on a leak that obviously got worse after they worked on it. And the same person that was rude last time, I think he’s a manager, explained away and made excuses as to why they wouldn’t honor their warranty and correctly repair my vehicle.

Thanks to their incompetence and inability to repair my vehicle, I had to take it to a dealer, and several weeks, and $7,000 later, I finally have my car back, but it still isn’t the same since before I turned it in to Firestone.

I fully expect Firestone to right their wrongs, repair my vehicle, and reimburse me for the extra expenses that their negligence incurred. I’m sending this to you directly, to give you a chance to right this wrong,

before I start reporting this incident to other entities. I look forward to hearing from you soon.

UPDATE: contacted them and they requested that someone come out and inspect the vehicle to determine if their negligence caused the problem. After explaining to them that I did as the repair shop suggested and took it from their shop to a ford dealer. This was his response.

Tumey, John

Thu, Oct 12, 3:29 PM (6 days ago)

to me



Charles,

I apologize for your frustrations and troubles with the current leaks. These current leaks are not in relation to our service, and the repairs have already been altered. At this time Bridgestone will be denying your claim.

Respectfully,

John H Tumey

Claims Team

Bridgestone Retail Operations

200 4th Ave South | Nashville, TN 37201

Office: +[protected]

Fax: +[protected]

This is unacceptable. Clearly the fact that they never repaired my car correctly in the first place, and that trained professionals couldn’t find an obvious leak, led to progression of the leak. I gave them a chance to correct this issue, now I will just keep reporting them until they honor their warranties and take responsibility for ruining my vehicle.

Took it back and asked them to fix the problem but said I didn’t tell them to not put weights on front face of wheels and acted like it was my fault because I didn’t tell them how to do there job when I drive truck it is unbalanced and shakes bad they were very unprofessional… I have a lot of business to send your way but I don’t feel like it was handled well at all