Firestone Complete Auto Care

While out of town, I started having an issue with my suv, the mechanic told me it was my actuators. On returning home I took it to firestone for a diagnostic engine analysis and complete inspection plus. It was actuator door problem plus coolant leaks etc. On 10-03, 2023 I dropped it off for repairs.

I was told it would take 2 weeks, because the dashboard had to be removed to get to actuator doors. On 10-25-2023 I was called that it was ready. My bill was $2,568.32, I paid it. Then I was told i'd still hear clicking cause the doors were hitting the heater box, it would be about $2,000+ to repair that, because the dashboard would have to be taken out again to get to heater box... Why didn't they call and tell me and do the heaterbox when they had the dashboard out to fix the actuators?

Thank you, ossie merriweather

I needed new tires had appointment for Tuesday they squeezed me in same day Saturday I talked to woman on phone told her I wanted to stay under $200 per tire like around $175.00 took my jeep there it was the last vehicle they did I was tired and just wanted to go home the tires they put on were not the destinations I wanted which were$177. Each they were duelers @$243.90 each I'm upset to say the least.shisters

On 11/03/2023 I went to Firestone for a tire repair. My wife left had a slow leak in the left front tire. I could here air coming out in the middle of the tire they put a plug in the tire and showed it to me. Then after 10 minutes I was told the tire needed tdo be replaced. The tires have 18.000 miles on them. I wanted the old tire to contact Firestone to see if there was a warranty since the tires only had low miles. Roy refused to give me the tire. I called tfhe next day and asked him if I could come down to pick up the tire. He said the tire was not there and that it was disposed. He then offered me 10.00 dollars back. I knew then something was wrong very very shady. I feel I was taken advantage of. I called my Credit Card company to dispute the charge. I hope we can resolve this the right way. Carmine Santopolo.

I made an online appointment to today 11/04/23 to get an wheel alignment at appx 2pm for the appointment to be at 5pm. As I am on my way there at 4pm to the appointment, I get a call from firestone (Ruben) telling me that he doesn't have anyone there to do a wheel alignment. He then went on t the reservation and confirmed my request. When I called him to asked why he confirmed it after he told me he didn't have a mechanic to perform the job, he informs me that he couldn't cancel it in his system. It looks as if I cancelled the appointment. Again another way to make the the numbers favor the store which is not the case. I think this is the poorest excuse ever. You want me to believe that you only have limited mechanics to do limited repairs? All of the mechanics are trained to do wheel alignments. I have spent thousands on top of thousands at firestone. this really has me looking at moving my business to another repair shop all together.

car had episodes of not starting.

battery good.

most of the time it started fine.

took it to Firestone in Speedway, in.9/30/2023

they replaced the starter

$538.37

wouldn't starter again? still?

back to same Firestone.

$118.98 for adjustment of Neutral Starter Switch

upon driving from store "check engine" light came on

first time since I bought the car

called and was told they don't deal with engines

Complained,

told to take car to Firestone on Delaware St., Indianapolis

Free, examined car,

NS7176 Neutral Safety Switch needs to be replace?

1) Speedway store "adjusted Nuetral Safety switch Now it needs replacing?

Hyundai Azera

2) Paperwork from first Speedway shows they worked on a 2008 Hyudai Azera Limited? WHAT? Note, I have a 2015 Nissan Versa

Sloppy paperwork? or...

This is the complaint I sent to their Corporate Office.

Didn’t Repair, Caused more damage.

I need someone from corporate to get in touch win me ASAP about this issue. It started late May and dragged on until early August. First problem, I went online and was guided to make an appointment at my local Firestone close by. When I showed up at the facility, The person behind the counter was very rude and dismissive. When I told him I had made an appointment online, he stated that they didn’t do that(?). Then when I proceeded to tell him about a suspected leak, and that my car was running hotter than usual. He said they didn’t do checks, and basically just gave short, acute answers to all my questions. Not wanting to argue, I just left. The next day I called, made an appointment, and dropped my car off after explaining that I believe I had some sort of leak, and the temperature issue. A few days later I was told that I had my water pump had failed, and that my radiator fan was not working. Later that day, and $1400, I picked up my vehicle, and immediately noticed that my water gauge was leaning toward the hot side, which was exactly the reason I dropped it off in the first place, and I could smell coolant. I was headed out of town, so I parked the car for and traveled for a couple of weeks.

When I got back in the car, I noticed again that the gauge was still on the hot side. I drove it to see if it would right itself, but it never did. I took it back to Firestone for them to check it out. I was told that they could find nothing wrong. So reluctantly, I took my car back home, and barely used it because on

the way home, once again, the gauge stayed toward the hot side. Days later I had to use it to pick up a friend from the airport, which is 10 minutes from my house. On the way there, my gauge actually went fully to hot, twice on the way there, and twice on the way back. When I stopped, I could see smoke coming from my engine, and smell coolant. I took it back to firestone, and after about a few days later, I was told that I had a manifold Leak, but the person responsible for fixing those was on vacation, and so it would be a while before they could get to it. A week later, I was told that they recommended that I take it to the dealer, because the component needed to fix it was proprietary. When I asked why I needed to pay for another repair, when they worked on a leak that obviously got worse after they worked on it. And the same person that was rude last time, I think he’s a manager, explained away and made excuses as to why they wouldn’t honor their warranty and correctly repair my vehicle.

Thanks to their incompetence and inability to repair my vehicle, I had to take it to a dealer, and several weeks, and $7,000 later, I finally have my car back, but it still isn’t the same since before I turned it in to Firestone.

I fully expect Firestone to right their wrongs, repair my vehicle, and reimburse me for the extra expenses that their negligence incurred. I’m sending this to you directly, to give you a chance to right this wrong,

before I start reporting this incident to other entities. I look forward to hearing from you soon.

UPDATE: contacted them and they requested that someone come out and inspect the vehicle to determine if their negligence caused the problem. After explaining to them that I did as the repair shop suggested and took it from their shop to a ford dealer. This was his response.

Tumey, John

Thu, Oct 12, 3:29 PM (6 days ago)

to me



Charles,

I apologize for your frustrations and troubles with the current leaks. These current leaks are not in relation to our service, and the repairs have already been altered. At this time Bridgestone will be denying your claim.

Respectfully,

John H Tumey

Claims Team

Bridgestone Retail Operations

200 4th Ave South | Nashville, TN 37201

Office: +[protected]

Fax: +[protected]

This is unacceptable. Clearly the fact that they never repaired my car correctly in the first place, and that trained professionals couldn’t find an obvious leak, led to progression of the leak. I gave them a chance to correct this issue, now I will just keep reporting them until they honor their warranties and take responsibility for ruining my vehicle.

Took it back and asked them to fix the problem but said I didn’t tell them to not put weights on front face of wheels and acted like it was my fault because I didn’t tell them how to do there job when I drive truck it is unbalanced and shakes bad they were very unprofessional… I have a lot of business to send your way but I don’t feel like it was handled well at all

Took my car into the Speedway, IN site. They replaced my starter. $550.00.

Drove it home. Parked. One hour later went to Walmart/ Got back to the car and? Car wouldn't start. Same as before. After 20 minutes it finally started. I had called the store from the WM parking lot. While they offered a tow I was asked if I had okayed some sort of scan. NO. I was NEVER asked. The person I spoke with indicated it was all my fault. I drove my car back to the shop where for another $100 plus they "fixed" the car. I don't get more than 100 feet from the store when the "check engine" came on. Called the store and was told it wasn't their problem. None of the repairs "done" dealt with -the engine. Trips to two places came up with the same problem code, P0706 TRANSMISSION Ranger Sensor, A. Had they bothered to check the car to see if it would start multiple times, the non-starting issue was intermented. They were told this.They evidently only drove the car from the bay to the parking lot. Had they bothered to drive the car after the second "repair" they should have seen the "check engine" light. NOW? I am out $650 and have a car I'm afraid to drive. i also can not trust the garage to do anything to fix this,

On Thursday October 5, 2023, I contacted several Firestone shops to see what the best price was for an oil change.

I was quite surprised and amazed when the shop at - 1387 S STATE ROAD 7, NORTH LAUDERDALE, FL., said that I would get 50% off if I used my Firestone card. I said, wow or something similar, confirmed the price ($65) and was told that they had a special deal right now. I said that I would be there before they opened on Saturday morning.

I thought that $65 was not half of the usual price, but still was quite a discount.

When they opened the doors, I was first in line. They had my appointment on file and I commented that that was quite a deal that they were offering, the 50% off and the tech said that's for first time applicants for the card.

I just looked at him, dumb founded but sort of stuck as I had an important business trip on Monday and needed my car serviced.

I thought that perhaps there would be an adjustment but when the invoice appeared in my email it was for $91, the usual discounted price.

I waited until the service was complete and when I was claled up, I asked if there was going to be an adjustment made on my bill.

The tech/manager? said, What do you mean? I explained that when I booked the appointment I was told it would be %0 offf. He interrupted and said that, that was for new applicants. He asked if I had my card.

I pointed out to him that my service info and history were visible when I made the appointment and that I had been using my card many years.

I told him that I thought that it was (my bad) bull***t that they offered one price and then get the customer in the door and it's different. I told him that I had called several stores because the prices are all slightly different and was surprised by the offer.

He tossed my keys at me on the counter and told me to take my car and get out. He then said not to come back and if he sees me again we would have a problem.

I explained to him that I worked in law enforcement and if he needed to call someone, that he could go ahead.

I also shared that I would share my experience online and left the store.

In my entire life I have only filed 3 complaints online for service. Threatening a customer? Not owning the communication from the employee? Not making it right? The single most disappointing customer service experience I have ever had. It's not about the price - it was standard - it's about keeping your word or at least trying to understand making things right if there is a mix up.

As I sit here at home, I think their issuing me a new chip card might have confused the person I scheduled the appointment with. It is the only conclusion (and most generous interpretation) that I can come up with.

Regardless - other than in a normal tone of voice, but inappropriately saying b.s. (didn't help matters), I was not loud, threatening, or uncooperative. I just wanted to be treated fairly and like a valued customer.

Good morning, my name is Mr. Dennis Bernard Bates Jr. I'm also referred to in public as Mr. Southwestdriveindenpendent and I am the Creator and owner of Southwestdriveindenpendent Company which I started the company June of 2004 USA year. I pick my car up from dealership in St Paul and I have the new die hard battery that cost almost $400 a battery my car set for 4 months at that dealership in St Paul Minnesota and when I pick my car up the battery still started my car I dropped my car off at Golden valley Cadillac Golden valley Minnesota that's the old Saab dealership and the salesperson service advisor said that my battery needed to be replaced and I didn't think nothing of it I was like well damn they put in a AC Delco battery and then they did not return the core for the battery that I purchased from Firestone the new technology battery that doesn't have any fluid inside of the battery one of the mechanics took the battery home my DieHard battery and put it on the charger and their house caught on fire. A couple days ago I text message emailed general motors the Cadillac dealership and explain to them that either the service advisor or the mechanic made the wrong calculation as far as that particular battery being dead like I said when I drop the car off at Cadillac Golden valley Cadillac when I drop the car off there after my car set for 4 months not even running the car not driving the car the battery still started my car sat around for 4 months from January 26th till about April and then April 2023 USA year and then someone at the dealership told that both face lie just to take the $400 battery for themselves now someone's house burned down because they tried to charge the battery when they were supposed to turn the battery in to core for the core payment and then Golden valley Cadillac dealership with a ship the battery out to the proper disposal place to make the determination to put the battery back on the shelf at Firestone because that's the new technology DieHard battery that doesn't have any battery fluid at all. Now I have to purchase another battery and they're trying to complain and steal from Firestone and try to say don't sell the battery anymore because somebody stole the battery from me then tried to put it on the battery charger from Golden valley Cadillac dealership one of the mechanics took the battery home and now their house is on fire they're at the hotel right now because their house burned down.

Today my son took my vehicle to the Firestone location in Lombard Illinois. I needed to see if my bearings needed to be replaced. The person working there said they were done after putting my car up and pulling/shaking the tire. Seems a little rudamentary tear to tell me the wheel bearings were “fine”. He then told my son I needed new tires. The tires are 3 years old and purchased from that location. I asked my son to ask how many miles I have on those tires as the mileage is recorded when the tires are put on. The person told him that would take too long to do. My son left. I then read the list of recommendations and it said wheel bearings are recommend. I am disappointed with this service and the lack of care taken.