Car tampering
Scheduled an oil change and 4 tire replacement. Tires were scuffed and dirty. The rim lubricant was sloppy and all over the tire rims. But the main complaint is that they turned off my back lights for some reason. I'm driving my car for a week and get stopped by police stating I had no back lights, only when I brake. There is absolutely NO reason to mess with my car light dial to change 4 tires and an oil change!
Read full review of Firestone Complete Auto CareServices performed/unperformed and charged
I took my vehicle here I’ve been taking my service vehicles here and will no longer be doing so. I was charged $364 to have a crankshaft sensor removed a new one installed the old one put back in and being told that there was nothing that they could do. Then I was referred to go to AAMCO across the street they were not able to help me. They referred me to a...
Read full review of Firestone Complete Auto CareFirestone repairs
This is the complaint I sent to their Corporate Office. Didn’t Repair, Caused more damage. I need someone from corporate to get in touch win me ASAP about this issue. It started late May and dragged on until early August. First problem, I went online and was guided to make an appointment at my local Firestone close by. When I showed up at the facility...
Read full review of Firestone Complete Auto CareHad tires put on chrome wheels and they put wheel weights on the face of my wheels
Took it back and asked them to fix the problem but said I didn’t tell them to not put weights on front face of wheels and acted like it was my fault because I didn’t tell them how to do there job when I drive truck it is unbalanced and shakes bad they were very unprofessional… I have a lot of business to send your way but I don’t feel like it was handled well at all
Desired outcome: Wheels to be replaced or rechromed
Service provided at 6451 Mccart Ave Fort Worth Tx 76134
Took car in on 10/01/2033 due to service engine light being on. Derek stated would have to run diagnostic which I agreed to. Came back and stated the VVT solenoid needed to be changed and an oil change. I agreed to the services. Derek called at about 4:30 same day and tells me my engine blew up. Then the manager calls on 10/2/2023 and states unfortunately...
Read full review of Firestone Complete Auto CareRepair(s)
Took my car into the Speedway, IN site. They replaced my starter. $550.00. Drove it home. Parked. One hour later went to Walmart/ Got back to the car and? Car wouldn't start. Same as before. After 20 minutes it finally started. I had called the store from the WM parking lot. While they offered a tow I was asked if I had okayed some sort of scan. NO. I wa...
Read full review of Firestone Complete Auto CareOil change - either miscommunication or intentional deception
On Thursday October 5, 2023, I contacted several Firestone shops to see what the best price was for an oil change. I was quite surprised and amazed when the shop at - 1387 S STATE ROAD 7, NORTH LAUDERDALE, FL., said that I would get 50% off if I used my Firestone card. I said, wow or something similar, confirmed the price ($65) and was told that they had a...
Read full review of Firestone Complete Auto CareBattery service
Good morning, my name is Mr. Dennis Bernard Bates Jr. I'm also referred to in public as Mr. Southwestdriveindenpendent and I am the Creator and owner of Southwestdriveindenpendent Company which I started the company June of 2004 USA year. I pick my car up from dealership in St Paul and I have the new die hard battery that cost almost $400 a battery my car...
Read full review of Firestone Complete Auto CareAlternator and battery
On 08/10/2033, while on my way to work, I filled my car up with gas and proceeded to leave, however my car had no power, I paid a service to come give me a jump off and proceeded to Firestone @5101 W Colonial Drive, Orlando Fl 32808 because two weeks earlier I had purchased a battery because that's what I was told I needed to buy. I got there and they took...
Read full review of Firestone Complete Auto CareInspection
Today my son took my vehicle to the Firestone location in Lombard Illinois. I needed to see if my bearings needed to be replaced. The person working there said they were done after putting my car up and pulling/shaking the tire. Seems a little rudamentary tear to tell me the wheel bearings were “fine”. He then told my son I needed new tires. The tires are 3 years old and purchased from that location. I asked my son to ask how many miles I have on those tires as the mileage is recorded when the tires are put on. The person told him that would take too long to do. My son left. I then read the list of recommendations and it said wheel bearings are recommend. I am disappointed with this service and the lack of care taken.
Desired outcome: Follow up call and doscuasion with store. [protected]
Damaged engine during fuel injection and intake manifold service
Did you know that Firestone shops can severely damage your vehicle and not pay for it? I was a Firestone customer for about 10 yrs and a credit card holder. I have been pursuing a court case against Firestone/Bridgestone since August 2022 after their mechanic admitted to damaging my engine. Both parties acknowledged "debris" had fallen in my engine area...
Read full review of Firestone Complete Auto CareMan behind the counter. Very rude…
Store number 008575 Midwest city OK
Hello I would like to know what has happened to Firestone? It used to be my favorite place to get things done to my truck. I was there yesterday to get a tire changed yesterday. The guys behind the counter ( older man) was so rude and told me he didn’t show I had an appointment. The time before that I went to get an oil change and the same old man I think his name was David was very rude then so bad he ran me off. So I will not return to Firestone. Please do something about this. You will loose more customers.
Tim Rinehart
tim.[protected]@yahoo.com
Desired outcome: Fix the problem
Extremely poor customer service!
Saturday 9/23/23, I woke up to a flat tire on my car. There was a nail in the tire. I was able to pump it up so I could get it to Firestone. Mind you, I purchased the road hazard warranty when I bought the tires. I went to not 1 but 2 Firestone Autocare stores and was told that I needed to make an appointment. Really! I thought the reason for purchasing...
Read full review of Firestone Complete Auto CareService provided at 2126 S Main St, Wake forest , NC 27587 (Service Advisor Travis Hunt
Sept 22, 2023 Firestone Complete Auto Care Subject: First Complaint Regarding Service Advisor Travis - Reference #1405942 Dear Firestone Customer Service, I am writing to express my deep dissatisfaction with the service provided by Service Advisor Travis at your Firestone location at 2126 Main St, Main St, NC 27587. My complaint is in reference to a...
Read full review of Firestone Complete Auto CareServices they charged me for and did not do / services that I did not ask for
Invoice 273192 vehicle inspection 21.99 and care package 9.99 I did not ask for / and I know that they did not do because after this visit I had to take my car somewhere else to be fixed. I did not need my battery check (I have a new one) I did not want my tires rotated. I had to come back and have them rotated back. They said I asked for my struts mount...
Oil change
I brought my car in for an oil change. Near the end of the day I call to see if was finished. When I arrived to pickup my car I was told it was burning a lot of oil. This made no sense, as it was a simple oil change. On my way home the car lost most of it power and started making weird sounds. I made an appointment with a mechanic to look at it further...
Read full review of Firestone Complete Auto CareCase number #2758437
I have sent several complaints to headquarters and the store before but have not received any response to compensate me for what your company did to my car and my family. As explained in the previous complaints: 1. Your company put my family in danger. 2. Your company did not repair my van properly and broke the front left brake fluid bleeder without fixing...
Maintenance work
Good evening. I am filling a complaint concerning Firestone Complete Auto Care Store # 007641. I went to your facility on Saturday 9/9/23. I went in due to my vehicle temperature gage was going to HOT and my A/C was not working properly. Retail Inv.# 330632. They called me Sunday 9/10/23 and told me my vehicle was ready. I got there and drove to the stop...
Read full review of Firestone Complete Auto CareRadiator pulley and belt
I went on July to do a oil change and they didn’t put the cap on the radiator later on my my car was getting smoke out of my car so I went back and they saw my radiator cap wasn’t in so they order one and put it back so I went to do chores and it again started to smoke out and then my car just couldn’t run so I left in a store and I headed to firestone the next day and they send the towing and they said that the radiator and the pulley and the belt wasn’t working I need my money back because of them my car was bad I had to pay so they fix the mistake they did I want a refund
Air compressor
I brought my Van to Firestone on July 17 2023 because my A/C was cutting off and on. They recommended a new Compressor. It has cut off again. I spent $700 plus for the Compressor plus 4 new tires from them at the time. Firestone recommended the Compressor after I reported what my problem was, Now Firestone is saying I have to pay for another diagnostic that is total BS! I brought my Vehicle in on July 17 2023 to check why my A/C would cut on and off. You recommended a I spent $700 plus for the Compressor. (And 4 new tires from Firestone at the time.) The store is saying I have to pay for another diagnostic which I feel is BS im having the same issue as I brought it in with.
Desired outcome: I need it diagnosed and fixed right. Same problem as when I took it in on July 17 2023.
What you're stating is what their so-called Triple Promise Guarantee is supposed to cover. "We promise that the services we perform will be fixed right the first time. If the automotive repair or service was performed improperly, then we will re-perform the service at no additional charge to you, during the established warranty period." Start by complaining to their regional manager. Firestone's main customer service line should be able to send he/she a message to contact you, so you're not dealing with people at the store level. The Store Mangers typically brush off any complaints. Good luck!
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