Firestone Complete Auto Care

My vehicle manual states Synthetic oil will last [protected] miles. I like to get the oil changed every [protected] miles. I had put an additional 5298 miles on my vehicle so its time. My check engine light is on due to a inoperable sensor in my fuel tank, totally not related to this "oil change" at the Firestone on 819 Retard Dr. in Oxford AL. My appointment was at noon. After waiting an hour, Timothy the manager waved me over to his kiosk, what am I a dog!? He tells me his technician Justin has discovered a MASSIVE OIL LEAK under my vehicle. Hmmmm thats strange, Ive driven 5298 miles with no loss of oil pressure, no warning lights, no stains in my driveway so all of a sudden I have MASSIVE OIL LEAK? I tell the manager Timothy to SHOW ME. Out to the garage we go, with Justin disappearing as we reach the lift. We're under the lift, Timothy turns on his phones flashlight pointing to the oil dripping out of the white oil filter that Timothy claims he's never seen before. Now thats odd, for the past 5298 miles no incidents but suddenly this afternoon theres a leak. Staying at a local hotel off of Hamric Drive 2.2 miles away, if I had such a MASSIVE leak, would I have run out of the 7 quarts of oil, or wouldnt there be oil sprayed all over my under carriage or on my tires? Both Timothy And Justin are LYING THROUGH their TOOTH. Busted! Then Timothy tells me that my windshield wiper resevoir is also leaking. Hmmmm its 13 degrees outside with no antifreeze in the resevoir, its a block of ice, BUT according to these two professionals, its leaking. Strike 2. Lastly because of the frigid weather in Central Alabama these past couple of weaks, I asked to have my tires aired up. At checkout I inquired and Timothy said YUP! 35 pounds all around. I check my gauge in the vehicle, its says, left front tire 34 lbs, right front tire 31 lbs, rear left tire 33 lbs, right rear tire 36 pounds. ANOTHER LIE by Timothy the manager assuming his technician Justin is HONEST, he is NOT. This store is a FRAUD out to screw the public with deceptive practices. According to Justin the rocket scientist he could only screw the new filter on by 2 threads. What!?!?!?!? I didnt take the bait, they changed my oil. Im running 54 psi off of 7 quarts of oil and guess what NO MASSIVE OIL LEAK which is FRAUDULENTLY written in chicken scratch on my INVOICE. You may be hearing from MY ATTORNEY and I suggest Justin and Timothy dust off their resumes`.

My truck was damaged while being services at Firestone location in Flower Mound, TX on Justin 407 road. I reported the damage to the service manager which came out took pictures and suggested I get a quote at a local body shop. I presented the quote as requested and was advised a claim was open.

I have following numerous times with Firestone and was told I should have received an email regarding the claim. Which to this date, i've never received. After numerous phone calls to the local shop and corporate office, I was verbally advised the claim had been rejected due to me backing out of the garage.

The damage to my truck is not in the rear and I cannot park this truck in my garage. So i'm not sure why the claim would be closed out based on details fabricated by claim agents.

The damage to my truck is on the front bumper. Someone drove it into something while being serviced. Also when I got home after that service visit, my hubcaps were not installed back on my vehicle. Apparently the service technician was have a very bad day or feeling some guilt after damaging my truck.

I have escalated this claim many times and still receiving no return call or email follow up. I'm very exhausted and frustrated, my truck was brand new at this time and had not a scratch on it.

I have had my vehicles serviced at Firestone over 20 years and always received excellent service. Accidents happen, I do understand. But I do expect Firestone to honor and complete this claim and get my truck repaired based on the quote I was requested to obtain.

I had an oil change in texas, and got about 1200 miles home to california and my low oil lite came on. I made a complaint and my claim is not being handled in a timely manner and the rep on my case is not a very good team player. He does not return phone calls emails, voice msgs, nothing, to either myself or the dealer fixing the problem their technicians caused to. Currently the dealer is ready to press on with fixing my truck but we are on hold now, waiting almost a week for this inspector. I see that your complaint rate is worse then this guys so i'm not expecting too much at this point. Maybe the public will see it. Y'all suck

Complaint #[protected]-c

I scheduled to have a right low beam light replaced due it was out.. Only the low beam we out, high beam and the yellow light worked fine! I went to the location at 4221 E WT Harris Blvd Charlotte , NC 28215 on 1/3/24 My appointment was at 4:30. I normally get service at my dealership but had been in on 1/2/24 for an oil change/brakes and rotors and could not find any availability, so I scheduled with Firestone. Upon arrival, I was greeted, the guys were very nice, no issue with customer service at all. But I mentioned that I also wanted my left bulb changed just to have them both changed at one time. That was the perfect time for the techs to give me a heads up on the double labor, I would have declined. The service was done and my total was 134.88 for two bulbs, I thought it was steep but they laughed it off as if it was nothing THEN tried to say my coolant reservoir was leaking.. I then advised that I’m not a typical woman that doesn’t pay attention to my vehicle and I park in a garage and would have noticed.. I also mentioned I was at my dealership the prior day and my coolant reservoir was checked and there was no issue! I feel they tried to get extra money by fabricating! I went to the dealership today and had them show me that there was absolutely no leak and that Firestone was trying to get over on me! That’s horrible! Besides that I don’t understand why I was charged 46.20 Twice for labor and the job was done in less than 30 minutes. This has to to stop and I want to know is this proper procedure. I’ve never paid labor twice and I’ve had brakes done (front and back), it’s wild! I would like to note that no quote was provided to me and I was not told it Would be double labor for getting the other light bulb swapped while they were already under my hood. It’s robbery.

I purchased your lifetime alignment about one year ago. I been to your shops 7 plus times within the year because my SUV, 2012 Ford Escape, is not aligned and the steering wheel is to the left about two ticks. The front right tire and passenger rear right are in the red when they give me the alignment printouts. The last time I went was around 12-05-2023 and that's when they said they had to place shims on it but did not have them for my Ford Escape. I feel and have proof that the alignment was never done and I paid for the lifetime service for nothing when they never aligned my vehicle. Could I ask for a refund? My bank said I needed to talk to you first... Glenn Brown [protected]@hotmail.com

My MB GLK 350 was towed to Firestone Monday December 11th after discussing with James on Saturday Dec 9th. and reported the brake indoor light on my dash was staying illuminated and the brakes are very "tight" as well as (after hitting a pothole - the brake lights in back of car remained on and I could not turn them off) thus the battery drained making car inoperable. (Yes, I bought a new battery in July 2023 from Napa (a very good one) so it is not the battery.)

James was helpful and I arranged for a tow to the company they work with - Haas Towing, which he said they would pay for. They did not.

The "Master Mechanic" said they did nothing with the wiring, but my car is still not working. He said that they don't touch the wiring. So, I called again on Wednesday as I had to get a rental on Tuesday and spoke to manager Ben. I told him I spoke to a retired mechanic I know, and he said the brake pedal may have been tightened up too much or too little thus the brake lights remain on. I told Ben that and asked him to look at loosening up the peddle and check to make sure everything is in tac. He said he would and would call me back in an hour. He never called.

I reported the issue to State Farm/my insurance as I thought maybe when I hit the pothole something came loose. Since the brake light has been on for several weeks before any damage to the undercarriage, I assumed they were installed incorrectly. Since Ben lied to me about calling me back, I called and again spoke to James and asked why Ben would lie to me about getting back to me... he said he didn't know and was off for the weekend. So, I again told James my car is still sitting at Firestone-what are the next steps?

I finally received a call from Ben yesterday who was quite agitated. I told him I never heard back from him, and he ignored my questions and went right into a dialogue about..."I was untruthful", "Look Lady", "You obviously don't know about your car", etc., and many other disrespectful things he said over me, interrupting me and my questions. I have never been spoken to so disrespectfully in all my life. He talked over me arguing and refusing to call me by my name and blew off my questions with continues interruptions and told me HE has talked to my insurance company (I did not authorize this) and that he and the insurance company agree that neither are responsible for any damage. And he told me to get my car off his store lot. And he hung up on me.

The three tires were balanced but the 4th left rear tire was not balanced. Mechanic claimed the special wheel stud was stucked and cannot get the tire out. I was given about $215.00 to fix it. So many years the car is being serviced with no issues and suddenly the special stud does not work on the fourth tire but worked on the rests of the tires. Maybe in previous wheel balancing the stud was not properly inserted or placed, over tightened or put incorrect special wheel stud.

The same thing happened on the same day when oil filter was not replaced by which the mechanic claimed he did. After showing the proof, he finally acknowledged he forgot to replace the filter, therefore they replaced it.

The complainant name is : Bernardo B. Calimlim with an email: [protected]@yahoo.com

While out of town, I started having an issue with my suv, the mechanic told me it was my actuators. On returning home I took it to firestone for a diagnostic engine analysis and complete inspection plus. It was actuator door problem plus coolant leaks etc. On 10-03, 2023 I dropped it off for repairs.

I was told it would take 2 weeks, because the dashboard had to be removed to get to actuator doors. On 10-25-2023 I was called that it was ready. My bill was $2,568.32, I paid it. Then I was told i'd still hear clicking cause the doors were hitting the heater box, it would be about $2,000+ to repair that, because the dashboard would have to be taken out again to get to heater box... Why didn't they call and tell me and do the heaterbox when they had the dashboard out to fix the actuators?

Thank you, ossie merriweather

I needed new tires had appointment for Tuesday they squeezed me in same day Saturday I talked to woman on phone told her I wanted to stay under $200 per tire like around $175.00 took my jeep there it was the last vehicle they did I was tired and just wanted to go home the tires they put on were not the destinations I wanted which were$177. Each they were duelers @$243.90 each I'm upset to say the least.shisters

On 11/03/2023 I went to Firestone for a tire repair. My wife left had a slow leak in the left front tire. I could here air coming out in the middle of the tire they put a plug in the tire and showed it to me. Then after 10 minutes I was told the tire needed tdo be replaced. The tires have 18.000 miles on them. I wanted the old tire to contact Firestone to see if there was a warranty since the tires only had low miles. Roy refused to give me the tire. I called tfhe next day and asked him if I could come down to pick up the tire. He said the tire was not there and that it was disposed. He then offered me 10.00 dollars back. I knew then something was wrong very very shady. I feel I was taken advantage of. I called my Credit Card company to dispute the charge. I hope we can resolve this the right way. Carmine Santopolo.

I made an online appointment to today 11/04/23 to get an wheel alignment at appx 2pm for the appointment to be at 5pm. As I am on my way there at 4pm to the appointment, I get a call from firestone (Ruben) telling me that he doesn't have anyone there to do a wheel alignment. He then went on t the reservation and confirmed my request. When I called him to asked why he confirmed it after he told me he didn't have a mechanic to perform the job, he informs me that he couldn't cancel it in his system. It looks as if I cancelled the appointment. Again another way to make the the numbers favor the store which is not the case. I think this is the poorest excuse ever. You want me to believe that you only have limited mechanics to do limited repairs? All of the mechanics are trained to do wheel alignments. I have spent thousands on top of thousands at firestone. this really has me looking at moving my business to another repair shop all together.

car had episodes of not starting.

battery good.

most of the time it started fine.

took it to Firestone in Speedway, in.9/30/2023

they replaced the starter

$538.37

wouldn't starter again? still?

back to same Firestone.

$118.98 for adjustment of Neutral Starter Switch

upon driving from store "check engine" light came on

first time since I bought the car

called and was told they don't deal with engines

Complained,

told to take car to Firestone on Delaware St., Indianapolis

Free, examined car,

NS7176 Neutral Safety Switch needs to be replace?

1) Speedway store "adjusted Nuetral Safety switch Now it needs replacing?

Hyundai Azera

2) Paperwork from first Speedway shows they worked on a 2008 Hyudai Azera Limited? WHAT? Note, I have a 2015 Nissan Versa

Sloppy paperwork? or...