Firestone Complete Auto Care’s earns a 1.3-star rating from 25 reviews and 625 complaints, showing that the majority of vehicle owners are dissatisfied with maintenance and repair services.
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Firestone kyle tx location
So I went online this morning at 10 a.m. to set up a 2 p.m. appointment for today. The website said they'd text or email if they couldn't keep the appointment. I got there early, around 1:35, cause there's usually a line. Waited my turn, and at 1:50, I told the guy at the counter about my 2 o'clock. He's like, "There's a long wait." I'm thinking, why make...
Read full reviewOil change turned nightmare.
Its 02/12/24 and we have not had a resolution on our claim. Last person we spoke with David over a week ago said that a claim was going to be made and wait for a call, still nothing we called him back today and he hung up the phone. We need a resolution, the mental stress of this experience, I have to add the road damage having neighbors asking because it...
Unfinished business
I had an appointment. Waited 1 hour and 45 min for just an oil change.
I did not request a tire rotation because the tires on my vehicle are not Firestone tires and i did not want them rotated since they were recently rotated... They were rotated when I received my car back. (Tires are marked)... Fast forward a week later. I was wiping down the engine bay and refilling the window washer fluid, noticed 3 compartments open.
The engine airfilter cover was open (no clips latched) the top engine cover was loose. It has 4 clips. Not one was clipped. Basically it was loose under the hood, and the fuse (electrical) compartment on the battery was not latched closed.
I will not return to this location.
Recommendation: Check your vehicle post services.
Unnecessary charges
I have been with Firestone for over 10 yrs. I thought they was taking a turn for the better. But yet again another big corporation giving customers a disappointment with over chargers. I'm referring to diagnostic testes. Why chargers some customers diagnostic fee if they already know what wrong with there vehicle. That's a unnecessary charge for some of us. Why would I have to pay Firestone to tell me something I already know. Other then that Firestone have given me great service. Firestone rather loss hundreds of dollars over a unnecessary fee. Never understood that of big corporations.
Recommendation: If you already know what's wrong with it take it somewhere else you probably will pay cheaper. That what I do. Very disappointed with Firestone
Firestone Complete Auto Care Complaint 625
November 5,2024
My name is Damaris Hampton, on November 5,2024. I took my Toyota RAV4 2016 for oil change and rotate the tires. At the same day when at home I notice that one of my tire Protector or decorative cap was gone. So, I when back ask for my cap which they have to order a new one. Few days after that I hear a noise. So I took my Toyota to another shop, pay high...
Read full complaint and 1 commentOil change and tire rotation
My name is Florence Allen and I can be reached by phone. I had a oil change on 1/1/2025 and the technician broke something on my car and it was hanging down. I went back to the store he said he fixed it but by the time I made it home it was not fixed. I went back the next morning for service and the technician took the broken piece off. I feel that...
Service/ non service Firestone Tire
This Sunday 11/24/25 at 10:10 AM I called Firestone Tire located in Berkeley Heights NJ to inquire when I could have my 2017 Toyota Highlander serviced with a wheel alignment, tire rotation and air pressure check. Was told I could bring it in today (same day) but it would take 2-3 hours. I went to their location and arrived by 10:40. I was told my car would...
Read full complaint and 1 commentTransmission service on my Ford f150
ON October 5th 2024 I requested a transmission flush from Copperhead Trail Firestone in Parker, CO., I was told a week before I was told that they would need to order the transmission oil. I left the truck there for the day and picked it up end of day October 5th. I paid for the services. I drove the truck to fort collins later in the week and my engine...
Read full complaint and 1 commentAirbags replacement (rear suspension)
I had Firestone replace my rear suspension airbags for my Lincoln Towncar 2007 2 weeks ago, but the car is still sagging and hitting the ground when I backup on my driveway. I have spent over 12 hours waiting for follow-up review and examination but the problem has not been resolved. I have spent over $500 on this project. I would appreciate if I could get my money back or replace the bags with coil springs or heavy duty shocks, but the problem must be solved.
Thanks,
Abdul M. Khan
5803 Pebble Springs Drive Houston, Tx 77066
Telephone [protected]
email: [protected]@aol.com
Claimed loss: Over $500
Desired outcome: Replace the bags with 'replacement kit coil springs' and heavy shocks, or return my money.
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Unauthorized charges
Unauthorized charges of; state inspection ($20) and parking brake system ($35.40) and TPMS diagnostic ($48.99) and applicable taxes that were added due to the extra charges. Car dropped off for brake pad replacement only. when called by Debbie to explain work needed and authorization for work, she listed tire replacement, tire sensor replacement, and brake...
Read full complaintBattery installation
On 9/21 I came in to get a battery changed — as soon as I turned my car on to leave my entire radio and navigation system no longer worked. Guess what they did? They hooked up my battery backwards and fried my electrical system. They said to take it into the vehicle's service center because it was just a simple reset. It was not. The make of my car doesn't...
Read full complaintOil change
I have numerous complaints about the Leeville Pk location in Lebanon TN. As a woman who knows little about mechanics they have taken advantage of my ignorance several times. We had a water leak for a couple years and told them it was the water pump yet they insisted on charging us for a diagnostic test which found no leaks. Later they replaced the radiator...
Read full complaintMy service
Firestone Auto Care 1 W Hallandale Beach Boulevard Hallandale Beach, FL [ZIP Code] Subject: Formal Complaint Regarding Service Experience Dear Firestone Management, I am writing to formally express my dissatisfaction with the service I received at your location on August 24, 2024, concerning the installation of an air compressor in my vehicle. On August...
Replacement oil pan and timing cover gaskets
Dropped off car due to oil leak 3/16/24 to Firestone 4847 Reed Rd Columbus, OH. was told they ran a die test and the oil pan gasket and timing cover gasket needed replaced. The estimate for this along with an oil chane, replacement of the pressure sensor and detection with dye would be $3,332.15. when asked why so much they said it takes alot of time to...
Read full complaintWheel bearing, tie rods, ball joints
On 6/27 called firestone in corinth tx I was told be there at 7 they should know whats going on by 10-11 o clock I was having problems with front end got me in at 230 didnt let me know until about 445 cst and i'm from north carolina. I was told I needed ball joints tie rods and wheel bearing I told them at least the wheel bearing was under warranty but it...
Read full complaintStore location
Hello, I had an appointment at 4 PM MST for struts/suspension inspection and repair at the store location located at 3720 E 120th Ave, Thornton, CO 80233. I reached there around 3:40. A store associate attended me and ask to wait for further help. After 20 minutes or so, the same person asked me why I was there, I explained the reason for my appointment, then he asked me to leave the car there and come back tomorrow, without even looking at my car. If that was the situation, why I was provided appointment at 4, they should have scheduled appointment for the next day, instead of wasting my time.
I am a regular customer of firestone and never experienced such rude behavior.
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Many services I have had done
I am wondering why there are such varying prices between different Firestone shops. I need to have an A/C recharge done. I called the Firestone shop that I normally use and they gave me a quote of $301.48. Then I called another shop close to me and I got a q of $178. uote of $240. Another shop I called gave me a quote of $178. This causes me to wonder if I have been overcharged for other work I have had done at the shop that quoted me $301.48
Desired outcome: I would like to know if I have been overcharged for work I have had done there
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Tires and service
I have a 2011 nission centra I wanted to get the trans service I told the service guy that took me in that I want the trans filter and fluid changed because it was messing up he did not tell me there is no filter in that trans I told the guy I want his tech to check it to see if the trans was bad that didn't happen all they did was take of the cap drain the...
Read full complaint and 1 commentAuto repair
On May 1, 2024 I went to Firestone in Linden, NJ for a coolant leak and sensor repair on my 2013 750i BMW. I placed a $200 down payment for services to be rendered on Saturday May 4, 2024. I paid my balance of $1244.73 when I picked up my car that evening and realized the problem persisted. I brought my car back that Sunday and I was told that the...
Read full complaint and 1 commentThe manager told me one price and the next day changed it
This makes twice this has happened that I'm given one price then the next day it went higher. This is not how you keep costumers. The first time they even messed my car up by not connecting a hose back up. Each it ended up costing me a lot more money, ended up at the dealership that fixed the problem for a 100 dollars. That car even was going to a cancer patient in need. This time they gave me a price then it went up the next morning, I try to keep my cars in good shape to be donated to carcer patients. When people are price gouging it doesn't help. We will never be returning to a company that deals in the manner they're doing!
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We was given a price on March 4th and the next morning they gave us another price that was higher. This makes twice it has happened, the first time the car was going to a cancer patient in need, and they didn't connect a hose, which it took me longer to get the car taken care of to give it to the cancer patient. I wasn't going to return to their company, but my son talked me into it. Now we are back again, call the corp office and they were no help.
If I could give them a 0 I would!
The location was 61 Carothers RD, Newport KY
Oil change
I called last week to make an appointment to change the oil in my Fiat 500, I dropped the car off 15 minutes prior to the 11 o'clock appointment time. It is now 2:38 pm and I was told it was being worked on now and they would call when it's done. My time is worth something, I made an appointment to get it done quickly. This is piss poor management. Don't think I will waste my day off waiting on these people again.
Claimed loss: my time
Desired outcome: better service
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billed for their mistake, then ghosted
My nightmare started on 1 February 2024; I brought my vehicle into the Firestone Complete Auto Care: located at 1031 Mount Zion Road, Marrow, Georgia 30260 at 7;30 am for my appointment at 8 am to replace the brakes and rotors. Also, I was to get an oil change. At the time of making the appointment I was told my vehicle would be completed before noon...
Read full complaintPayment
Buisness closes at 7 pm. We came around 6:15pm. The doors were locked they closed early but two employees were standing in the office by the door. We knocked on the door the man with the grey hair looked at my wife and laughed. We then called. You could hear the phone outside. One overweight man told the grey hair that the phone is ringing. He laughed and ignored it. We spoke to other customers and they all say the grey hair guy treats people like trash. We called the harlingen office they said to come on over we paid the bill there. San benito texas office is rude and customer service doesnt exist. This grey hair guy needs to be fired. I needed to pay the bill and get home to take my insulin instead im racing to harlingen in the rain to pay a bill that he could of taken.
Desired outcome: fire this jerk
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Ruined my car then denied liability then ghosted me
Wish I could give em a zero but gotta leave a one to write this. Took my car in just for an oil change and next thing I know, I got an oil leak. They said they'd fix it for free cause the oil filter wasn't on right or something. But then my car started acting all weird, didn't run like before. Told em I was worried about my engine but they said it's all good. Well, it wasn't. My engine up and died cause there was barely any oil left. Tried to get it sorted with a claim but they shut me down, said it was cause of some recall. I told em that recall thing was taken care of back in 2017, but then it's like they just ghosted me. Been on the phone trying to get a hold of someone other than customer service for weeks now. Been with them for over a decade but that's it, I'm done!
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