Firestone Complete Auto Care – Firestone kyle tx location

So I went online this morning at 10 a.m. to set up a 2 p.m. appointment for today. The website said they'd text or email if they couldn't keep the appointment. I got there early, around 1:35, cause there's usually a line. Waited my turn, and at 1:50, I told the guy at the counter about my 2 o'clock. He's like, "There's a long wait." I'm thinking, why make an appointment if I still gotta wait? He tells me they're short on techs. I asked why no one let me know it'd be delayed. He hadn't checked the schedule since 6 a.m., which is kinda their job, right? He says it's gonna be over 2 hours. That's just nuts. I left pretty mad and wanted to complain to corporate. Called for the number, and he offers me a slot for tomorrow. No, I wanted today. Told him his customer service was terrible and I'd still report him.

Called the San Marcos, Texas location, and they were way nicer. Said I'd wait 45 minutes to an hour, which was okay. They took my car in an hour later, checked it out, and changed the oil. Everything was in good shape. But I'm done with the Kyle location. They really dropped the ball.