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Firestone Complete Auto Care

Firestone Complete Auto Care Battery replacement

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3:43 pm EDT
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I purchase a car battery 5-3-2024 My battery died, and I came on public transportation, after contacting the store via phone to see it they had it in stock
My car broke down on Wednesday 4-30-2025 I had to have my car towed
My battery died, along with other parts
On Tuesday 5-6-2025 I call Firestone and spoke to a young man, I explained the situation and said I was going to bring the battery back today, because it's supposed to have a 4 year warranty He said it wasn't in stock I asked for the manager, he said he wasn't there and he couldn't take it back
I had to purchase a battery at another store on Thursday 5-8-2025 I took the battery back to Firestone and spoke with Pablo Delgado, very polite He said he had to speak to his manager, Jeremy Lombardo who came ou6t of his office and was very short with his response, saying it's nothing he can do and walked away, rude There should be some kind of way for me to be compensated, dealing with a reputable company, Firestone

Claimed loss: I paid $190.79 on 5-3-2024

Desired outcome: A refund of the balance of the battery

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