Firestone Complete Auto Care – Clamped off brake line since they couldn't find parts

Dropped my car off at the Firestone on 5657 Wendy Bagwell Pkwy in Hiram to get the back brakes done on July 6th. I okayed close to $800 in repairs and let them know I wasn't in a rush, just needed it by mid-August. Andrew, the service manager, told me straight up, "I'll have it done by 5pm today." I asked for an estimate to be sent to me by email or text and made it clear again, no rush. Still, I never got it. Then, at 5pm, they ring me up saying they can't find parts for a Honda Passport and that the service manager was off on vacation the next day, and the tech too, so I might as well find the parts myself or come get the car. Seriously?

I couldn't track down the parts, but hey, I don't work for them, right? So I decide to go get my car.

You'd think a big company with locations everywhere could find parts for a pretty common car, but nope.

Ended up taking my car to a different shop and they tell me Firestone had put a clamp on the brake hose to the back brakes. Yep, CLAMPED THE BRAKE HOSE. They didn't even mention it and let me drive off like that. Just so you know, that's NOT SAFE!

Now, other shops don't even wanna touch it cause who knows what else Firestone messed up.

Andrew, the so-called service manager, didn't seem to care with his vacation coming up, and Cedric, the other manager, didn't have a clue. They couldn't even figure out which key was mine when I went to pick up my car.

I complained to their corporate number and they said a manager would call me within 48 hours. Well, it's been since July 28th and still no call.

If you care about your safety, I'd say don't bring your car to this place.