Firestone Complete Auto Care review: Dishonesty... Quote you one price and then call back and tell you its $600 more.

Took my car to Newport, KY Firestone on Carrothers Rd. They called me back and quoted me a price to fix the vehicle. They rattled off everything that would be done, including replacing fuel lines because they were rusty and would break. Later called and told me I needed new fuel lines and it would cost $600 more, after they had told me fuel lines were included in original quote. The service manager told me he never told me that. I even wrote down everything he told me because I was somewhat shocked at the price. I even repeated everything he had told me and said, "All this is included in the $2,600, including Fuel Lines, Fuel Pump, Straps, Tank and everything". His reply was yes. So I told him to go ahead.
I filed a complaint with Firestone Corporate where they told me the Manager would contact me. I told the complaint line, the guy I was talking with was the manager. The complaint line told me he was the Service Manager and they would have the Store Manager address the issue and call me. I then get a call the next day from the Service Manager, who basically told me the same thing he had told me the day before. He offered to have me come back in and refund me $112 for the cost of degreasing. I politely declined his offer.
Please do yourself a favor and avoid Firestone Auto Repair in Newport, KY on Carrothers Rd.