Fifth Third Bank / 53.com
United States - 45263
As an excellent Fifth Third customer, with no late payments, excellent credit history and score, I'm now...
Created Credit Card Error then Failed to robustly close/cancel credit card - then abuse starts In Oct-2007 Fifth Third bank failed to mail billing payment invoices on a credit card I had just opened. This resulted in late fees. I went to the local branch and the Fifth Third representative canceled the account for me, but the main office failed to execute and complete the closure. Over the next 4 months charges and late fees continued even though the account was canceled.
Fifth Third turned the account over to their internal collections and the calls began. The collections representative refused to hear that their office had created the problem and was working to correct it however the main office failed to close the account and began a run of abuse.
02Feb2008 - three phones calls progressively more abusive. I went to the local 5/3 branch and worked with the representative to get the account resolved one more time - which he did professionally and politely. 4 hours later the 5/3 collections called again and began yelling and cursing me as I attempted to politely explain that their branch office was resolving the issue.
5/3rd collections: [protected] 5/3 collections rep John 04feb08 1155am - he refuses to give his extension number so I can call him back. He also refuses to call the main office or any other 5/3rd representative to check on the problem. He refuses to hear the results of their own branches review of the issue. He is apparently not the person that called Saturday. He did confess, on the phone that they use yelling and cursing and do not apologize for it.
5/3rd main office customer service: Diane ext 65414 at 1147am 04feb08. Gave me the number of the 5/3rd collections. She also refused to assist in resolving the issue. Similarly, would not apologize for the abusive treatment and reported that this is accepted policy of the bank – however 5/3 knowingly partitions the two offices (collections and banking) for efficiency.
Meanwhile the collections continue to call my wife, who has medical problems, and progress the abusive calls.
An email was sent from the customer rep at the local branch, who is attempting to correct the issue, this is ignored by the rest of 5/3 management and collections even though their banking records (Which the rep gave a copy to me) clearly show they have an account error.
Such abuse and unprofessional behavior as never experienced before. And that 5/3 reps and management actually feel that this is appropriate behavior. Furthermore, they refused to help or acknowledge that their system has an error even though their own branch rep demonstrated it clearly. He had to work through their convoluted system by himself. If there were not that ONE person in all of 5/3 who listened, I would be in dire straights.
My lawyer, acknowledging that 5/3 is an unprofessional company, recommended that I move my accounts to another bank to avoid retribution. They are that bad as to try to further abuse me for proving them wrong.
As a REALTOR, I was asked to help a client work out a short sale on her home, after she lost her job. The 1st mortgage was thru 5/3 and the 2nd was thru PNC. I spoke to 5/3 and they agreed to let me handle the account for her and began conferring with me. We aggressively marketed the property and received an offer in less than 3 months, in which 5/3 would be paid off including the fees, penalty and interest and the 2nd would get about half of their payoff. PNC agreed to this, since they had an ex-husband to go to collect the rest of their money from. We had everything in order and was waiting for the final payoff from 5/3. They managed to drag their feet for another 2 weeks until their was 1 day left until the closing. The prospective buyer had inspections done and had to have utilities turned on to do so. The day before the closing, an employee of 5/3 strategically emailed me the final payoff and it was over $7200.00 more than the payoff that had been given to both me and the 2nd mortgage co. !! Since they had refused to give me anything in writing the entire time I had the property listed, I had no recourse. They were already going to get COMPLETE PAYOFF PLUS ABOUT $4500.00 AND THAT WASNT ENOUGH. They claimed the excess fees were attorney fees, however, it is over a month later and they still have not served papers to the owner, nor is there any evidence that Foreclosure is in process. About a week ago,they told me to go ahead and continue to try to sell it because it wouldn't go into foreclosure for a while. I asked if it hadn't gone to foreclosure yet, what were the excess fees for. I talked to the manager of the loss mitigation dept, after much ado, and he said he would make sure someone didn't make a mistake. I have yet to hear from him.
THE END RESULT:
1.the house is sitting empty and un-winterized.
2.The seller is going to file bankruptcy.
3.The prospective buyer (single parent of 2) found out 3 days b4 Christmas that her and her 2 kids were NOT getting the house they had anticipated and are now out several hundred dollars. 4.Both the buyers agent and I wasted a lot of time and effort to find out that Fifth Thirds' staff are LIARS, THIEVES, and flat out CRIMINAL.
ALL REALTORS AND 5TH3RD MORTGAGE CUSTOMERS BEWARE: DON'T EXPECT THEM TO CARRY THRU WITH ANYTHING THEY SAY. GET IT IN WRITING AND THEN HOLD YOUR BREATH. FROM WHAT I'VE READ ON THIS SITE AND MANY OTHERS, THEY ARE GETTING AWAY WITH ROBBERY!!!
I have a Fifth Third Student Checking account with them, and once I went only $7.70 over my current balance. Within an hour of discovering it, I had brought my account to $0.05 in the black. However, I checked my balance the next day and found that I was $32.95 in the red because of an overdraft charge! I anticipated that, so it didn't bother me too much at the time. However, my paycheck was deposited today and I found out that they had assessed me a total of $103 in overdraft charges. They took my whole paycheck and still left me $3 in overdraft. I called them and they say if I put the $3 in today that I won't be assessed any further fees. If they do assess me again, there will be a fresh complaint on here and a call to the Better Business Bureau.
We have been customers for at least 10 years and have not missed a payment or deadline. I called on November...
Fifth third can't even handle basic math. They made a mistake with a deposit (put it in someone...
I have never made late payment on my acct.. last month I tried to refinance and made an appointment to meet at a branch at 11 am on a Saturday. I was told not to send my payment because we were refinancing. I had to drive an hour away to go to the appt and when I got there I was turned away because they "didn't have time" to help me before they closed at 12. I tried to contact the woman I had been dealing with over the phone and none of my calls were returned. I ended up mailing my payment late because I couldn't resolve anything. In my car payment book it shows that my payment is counted late if it's received on or after the 14th and I have about a $8 late fee. I got a letter on Oct. 17th that was dated for the 12th saying that my payment was late and that I owed them $16 in late charges (my actual payment cleared my bank on the 14th.) I sent a letter this month with a check that included the $8 - not the $16 and told them the reason my payment was late was their own fault. I sent this month's payment on the 2nd... and now here it is the 13th and in one day my payment will be late again.. I've never had a payment take this long to clear. The payment center is only one state away and every month it's taken 2-3 days for my check to clear after sending it. So, why hasn't it cleared after 11 days now? I have a feeling they're holding my payment to make it late again this month because I tried to stand up for myself by sending them a letter that wasn't even nasty... Talk about great customer service.
I am a small business owner and an employee accidentally charged a customer $2702.70 instead of $2.70. The customer contacted the number on their card right after the transaction occurred and was told it would be taken care of. As the merchant I was unaware of the charge until after we had settled out that evening and contacted my bank rep. the next day and was told to doa refund so at 2:00 a.m. I was trying to do a refund and did not have all of the numbers on the card to complete it. I called the customer the next day and offered to give them a check to deposit in their account so they would not be over drawn. The customer declined based on the banks advice to file a dispute and told me the bank would be sending me the form to sign and return. I checked our mail each day and never received the form. I told the customer this on Sunday evening (1 week after transaction occurred) Monday I was contacted by the customers wife and called their bank to talk to Teresa. She tells me they let them use their card in the mean time and have racked up over $1200 in overdraft and nsf fees and are expecting me to pay for the fees and that she has gone above her duty and regional will not let them remove the fees. I ask to talk to someone from regional and she tells me they won't talk to me and the person I need is out of the office on this day. By now I am furious and feel like someone from 5/3 is trying to scam me out of money I do not have. I went and did a refund for the full amount and gave the customer a copy. The next day thew customer contacts me and says their basnk wants me to give her cash because the credit didn't go through. I told her I can't because I've already done the refund and I contact my bank rep that tells me her bank (5/3) has to go in get the money and deposit it in to her account. The last thing I heard 2 days ago was Teresa was unaware of this and thought it wouls go in automatically and she would have to check on it.
I have never ever dealt with a company that their collection agency was based in the PHILLIPIANS!!! In...
This bank is the worst bank ever. They go out of their way to find opportunities to charge overdraft fees. ...
I am being harassed by Fifth Third bank. They are calling 5-6 times a day and my truck payment isn't even late!! I received a called yesterday on Labor Day and spoke to a non english speaking witch. I tried to ask a question about why I am being called so much and late into the night (8:00-9:00pm). She immediately interrupted me, I told her how rude it is to interrupt and the witch hung up. I called the customer service number back immediately and received a recording saying the office was closed for Labor Day....they called me, it wasn't closed. Today I called the company and asked to speak to a Supervisor, I was told they were All in a meeting and someone would call me back, that never happened. 6 hours later and 3 more harassing phone calls later I received yet another call from a non-English speaking rep. I asked to speak to a supervisor, She refused me, saying she could help me. I told her no thanks and I need to speak to a supervisor. She refused 2 more times then finally transferred me to a supervisor. A non English speaking woman got on the phone, I asked if she was a supervisor, she said Yes. I told her I have a complaint about yesterday's customer service, she interrupted me almost immediately. I told her that was one of my complaints. Our conversation if you can call it a conversation consisted of me trying to talk and her interrupting me. I told her I wanted to speak to whoever is over her and she refused. She stated it was none of her supervisors business. I told her I was being harassed with all of the phone calls when my payment is not late. She kept saying so what, it was not harassment and the phone calls would continue. This went on for several minutes, me telling her to put her supervisor on the phone. I eventually gave up, called her a F-ing (B) witch and hung up. I am looking into refinancing my truck note to get away from this bank. I am beyond pissed. Bad, Terrible customer service
Hellooo!! I have a 5/3rd debit/credit card with no overdraft protection of $500 because I have never used...
I had overdraft protection on my account. Some how it was overdrawn by $1.45 they charged $6.00 a day fee on...
I am a new customer to 5th 3rd...never again! My finace and I bought a Ford Explorer in march of 07. It wa...