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African Bank Customer Service Contacts

+27 112 569 000 (Head Office)
+27 861 111 011 (Customer Service)
+27 112 569 323 (Debt Counselling)
+27 112 569 073 (Consumer Advocate's Office)
+27 800 633 633 (Ethics And Fraud Hotline)
+27 860 000 975 (Funeral Policy Queries)
+27 861 888 786 (Credit Life Queries And Claims)
+27 112 074 500 (Collections)
+27 860 333 004 (Applications Call Centre)
+27 861 000 555 (Card Call Centre / Stop Card)
+27 861 000 444 (Card Call Centre / Activation Line)
59 16th Rd, Halfway House Estates
Midrand
South Africa - 1685

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Use this comments board to leave complaints and reviews about African Bank. Discuss the issues you have had with African Bank and work with their customer service team to find a resolution.

African Bank Complaints & Reviews

African BankAccount on hold

My account was placed on hold on Saturday morning. Since then I have had no access to transact and needed to be able to do that on Saturday. I have been waiting for a call from them since then and cannot get any assistance by calling myself. The expectation that I should just sit around and wait for them when this is not an urgent matter on their side is frustrating. I have things oh hold now because of this.

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    African BankCredit Card

    On the 12th of December 2020 I applied for an African Bank credit card which was later approved on the 24th of December 2020. From the 24th of December to date (06 January 2021) I have been running and driving up and down (and endlessly calling branches and the African Bank customer service) as I am currently sitting with an issue as I cannot access funds due to a Credit Card that no branch can print out.

    When I visit African Bank Branches and their consultants try to print out a Credit Card they receive an error that says "Credit Card cannot be printed, customer needs to accept Terms & Conditions".
    Various consultants (from 4 different branches) have escalated tickets for me to the IT department however at this point the African Bank IT support is horrible failing to resolve this one issue as they constantly and continuously close tickets without resolving them.

    I have waited various 48 hours yet this issue still stands and I cannot access funds.
    Consultants have further even tried to open MyWorld account for me to transfer funds yet this process is also a dead end. Consultants have done everything in their power to assist but the rude and unmotivated Technical Team doesn't seem to care.

    I could have seriously just went to a different bank and I would not be sitting with this issue. I have wasted my petrol several times driving to multiple branches, my airtime endlessly calling the Customer Service, and my energy trying to fight a battle that I cannot win.

    Can you resolve this issue for me urgently or close your account completely since I am failing to get help.

    My ID is [protected] and my number is [protected]

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      Mar 26, 2020

      African Bank — debt review and telephone harassment

      Good day I have 15 calls on my phone in one day from African Bank. I am under debt review at DebtBuster...

      African Bankmoney being held back

      My client went on Tuesday the 11th of February into an African Bank branch to deposit cash directly into my account. It's now the 14th already and the money still isn't showing in my account. The account number is correct. When I reported it to a consultant I was just told the money is in holding and can take up to 48 hours to be released. It's now way past 48 hours and I am losing business like this. I have contacted the consultant at the closest branch to me for an update and now I'm not getting any response..

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        Jan 08, 2020

        African Bank — customer care

        I applied for a loan a consultant calls to say I should go to the nearest branch because I qualified for...

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        Dec 09, 2019

        African Bank — loan application

        On the 28 November2019 I went to African Bank in Sebokeng at Thabong to apply for a personal loan. I received...

        Nov 10, 2019

        African Bank — loan

        Good day I applied for a loan yestorday morning 9/11/2019 1st the lady whom helpt me was verry nice but she...

        African Bankcredit card

        Could African Bank please stop harassing me.
        I have an credit card with you, that is not in arrears or anything I pay promptly every month so there is no reason to phone me 7 times a day every month to confirm my details or next payment date...

        I have mentioned this numerous times before to the consultant phoning me you are harassing me for an account that is up to date and no defaults... Do you make a habit of irritating your paying customers like this every month just to have an 20 minute conversation about your details and next payment date even thou it remains the same every single month...

        If i receive one more call in 7:00 in the morning about this I will loose my sh...t with you people... since Monday I have recorded about 19 calls from you... as i refuse to pick up do this every single month...

        STOP IT!!!

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          African BankBalance

          Took at loan then went to Nedbank for debt conciliation and they paid your balance but come month end you deduct your regular monthly fee. I enquire from your head office they tell me that Nedbank the balance that was on the system was not the accurate one and that the is an extra R2000 owed by me but you deducted R4000. Asked about that she told me that its possible and that you will refund after 3 months after seeing the error. In return I reversed the transaction
          Want to know why would you have a different balance on your system than the actual balance. Just recently went to credit scoring and I was shocked to see that the principal loan amount and interest is what I'm still owing according to you guys on my profile. This is ridiculous

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            Jan 15, 2019

            African Bank — making it difficult for customers

            I made an arrangement with african bank for something that was not my fault. They did not deduct at the...

            Jan 03, 2019

            African Bank — customer service

            Good day, I went to African bank branch in botshabelo complex, to renew my credit card, and I was assaulted...

            Bloemfontein

            African Bank — personal loan

            I got a call from African Bank offering a loan on the phone I got approved I was told to go to the branch, I...

            African Bank — loan

            I received a call from African bank consultant telling me that i can go to any branch and apply for a R200...

            African Bank — identity theft

            I lost an id on the 24th of april 2012 and repoterd it to braamfortein police station and also report to the...

            African Bank — unfair blacklisting

            My name is Roselyn Ralebofu, maiden name Mushi, the year 2014 was placed under administration and the year...

            Polokwane

            African Bank — wrong debit order date

            I am really pissed off African bank debited my account on wrong date and used the money that I needed to use...

            Johannesburg

            African Bank — african bank loan overcharge

            My name its rosina I have a loan with african bank and last month I was suppose to finish paying my loan I...

            African Bank — loan

            Hi there Last Tuesday I did an online request for an agent to call me, I was called by an agent, we did an...

            African Bankunethical behavioiour

            I am currently being pursued by GLA attorneys who is threatening legal action if I don't start paying my loan immediately through them. I also have a debit orders lodged against my bank account at Capitec Bank. Who do I pay? Directly to AB or through the lawyers.

            My loans has not been serviced for over 3 years as you sold your Ellerines stores where I took out these loans. I know the law states that if your loan has not been paid or now contact made over 3 years, this loan expires. So why do I need to pay a loan that has expired by law? I await your response and a resolution for a way forward.

            Id [protected] - Joseph Davids

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              African Bank — harassment

              I do not know what African Bank does not understand. Tracers harass me at my work place and that after I told...

              Cape Town

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