African Bank

African Bank Ltd

59 16th Rd, Halfway House Estates
South Africa - 1685

Customer Service

+27 112 569 000(Head Office) 8 14
+27 861 111 011(Customer Service) 14 3
+27 112 569 323(Debt Counselling) 6 2
+27 112 569 073(Consumer Advocate's Office) 2 6
+27 800 633 633(Ethics And Fraud Hotline) 0 5
+27 860 000 975(Funeral Policy Queries) 2 0
+27 861 888 786(Credit Life Queries And Claims) 1 0
+27 112 074 500(Collections) 5 3
+27 860 333 004(Applications Call Centre) 0 2
+27 861 000 555(Card Call Centre / Stop Card) 0 2
+27 861 000 444(Card Call Centre / Activation Line) 2 1

Complaints & Reviews

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debt review and telephone harassment

Good day I have 15 calls on my phone in one day from African Bank. I am under debt review at...

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money being held back

My client went on Tuesday the 11th of February into an African Bank branch to deposit cash directly into my account. It's now the 14th already and the money still isn't showing in my account. The account number is correct. When I reported it to a consultant I was just told the money is in holding and can take up to 48 hours to be released. It's now way past 48 hours and I am losing business like this. I have contacted the consultant at the closest branch to me for an update and now I'm not getting any response..

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customer care

I applied for a loan a consultant calls to say I should go to the nearest branch because I...

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loan application

On the 28 November2019 I went to African Bank in Sebokeng at Thabong to apply for a personal loan...

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Good day I applied for a loan yestorday morning 9/11/2019 1st the lady whom helpt me was verry nice...

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credit card

Could African Bank please stop harassing me.
I have an credit card with you, that is not in arrears or anything I pay promptly every month so there is no reason to phone me 7 times a day every month to confirm my details or next payment date...

I have mentioned this numerous times before to the consultant phoning me you are harassing me for an account that is up to date and no defaults... Do you make a habit of irritating your paying customers like this every month just to have an 20 minute conversation about your details and next payment date even thou it remains the same every single month...

If i receive one more call in 7:00 in the morning about this I will loose my sh...t with you people... since Monday I have recorded about 19 calls from you... as i refuse to pick up do this every single month...


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Took at loan then went to Nedbank for debt conciliation and they paid your balance but come month end you deduct your regular monthly fee. I enquire from your head office they tell me that Nedbank the balance that was on the system was not the accurate one and that the is an extra R2000 owed by me but you deducted R4000. Asked about that she told me that its possible and that you will refund after 3 months after seeing the error. In return I reversed the transaction
Want to know why would you have a different balance on your system than the actual balance. Just recently went to credit scoring and I was shocked to see that the principal loan amount and interest is what I'm still owing according to you guys on my profile. This is ridiculous

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making it difficult for customers

I made an arrangement with african bank for something that was not my fault. They did not deduct at...

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customer service

Good day, I went to African bank branch in botshabelo complex, to renew my credit card, and I wa...

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personal loan

I got a call from African Bank offering a loan on the phone I got approved I was told to go to the...

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I received a call from African bank consultant telling me that i can go to any branch and apply for...

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identity theft

I lost an id on the 24th of april 2012 and repoterd it to braamfortein police station and also...

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unfair blacklisting

My name is Roselyn Ralebofu, maiden name Mushi, the year 2014 was placed under administration and...

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wrong debit order date

I am really pissed off African bank debited my account on wrong date and used the money that I...

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african bank loan overcharge

My name its rosina I have a loan with african bank and last month I was suppose to finish paying my...

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Hi there Last Tuesday I did an online request for an agent to call me, I was called by an agent...

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unethical behavioiour

I am currently being pursued by GLA attorneys who is threatening legal action if I don't start paying my loan immediately through them. I also have a debit orders lodged against my bank account at Capitec Bank. Who do I pay? Directly to AB or through the lawyers.

My loans has not been serviced for over 3 years as you sold your Ellerines stores where I took out these loans. I know the law states that if your loan has not been paid or now contact made over 3 years, this loan expires. So why do I need to pay a loan that has expired by law? I await your response and a resolution for a way forward.

Id [protected] - Joseph Davids

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I do not know what African Bank does not understand. Tracers harass me at my work place and that...

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loan and interest rate

I am in arrears but I have not run away from this I have even contacted African Bank paying and additional amount monthly, I have been checking my statements and now notice that my arrears and balance not decreasing even with extra payments... I'm being charged 32.5% interest at this rate I will never complete paying and even with the extra payments since last year my arrears amount is not decreasing.

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collections department - nonsipho ndlalose

Nonsipho Ndlalose called me from the collections number, advising me that my account is in arrear...

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double deductions

African Bank has been double deducting from my account, witch has left me with about R250 a week in my account to feed my family with. One of them is a 1 year old.
That is 80% of my money. When I complain they just say sorry it will not happen again but it does. Please stop. I have to keep borrowing money from work to cover the loss of the double deduction and then have to pay it back, then there is not enough money in my account to cover my loan payment. They have phoned to ask if they can deduct more money to catch me up on my arrears but right now I cant afford that and have told them so repeatedly, then they are all nice and all is good only to double deduct again. The more they do that the futher behind I am getting in my payments to them. So please stop.

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stop calling me

Please stop calling me - this is harassment and I will go to the police.

I have had my mobile number for 15 years and never ever used African Bank, a Mr Denny has given my mobile number as his which is fraud and you have been calling me up to 13 times everyday for the past month. Everytime I inform you I do not know a Mr Denny and this is my mobile number and everyday you keep calling me!

Stop it now!

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telefoon oproepe en houding van die mense wat skakel

Goeie dag Ek is nou net mooi gatvol om dit mooi te stel van die mense wat n mens so bel jinne 13...

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Credit Card And Loan Existing

Dear African Bank my balance was R6700 on my credit card this morning it showed R6000 How is it...

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Urgent urgent urgent

Good day

I phoned african bank call center a few times, requesting a statement. they said it takes 48 working hours. a week is past and I am still waiting. I send mails, and still no reply. is it so difficult to just send my my statements as well as the arrangement letter on my payment i've ask for?

Please can someone get back to me on this

Mr. ja. prinsloo
Id: [protected]

  • Nj
    njokweni sebezela Jun 12, 2018

    Hi, can African Bank please send me an email that states that I have paid up all my accounts with her. I'm requesting this because African bank is not sending any correspondence to show or to state that you've finished paying your debt to them whereas a proof of some kind or a letter could helpful besides the statement. I didn't know that I paid up my accounts until I asked for a statement. I don't want to see a continuation of debit orders although I'm finished. My ID No: 660812 5623 086. My email address is: [email protected] I hope you'll be helpful in this matter.

    Mr.Njokweni Sebezela

    -1 Votes
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illegal loan

Please I need urgent clarity and all documentation on how my husband was offered R100K loan without...

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harassment on wrong number

For over a year I have been trying to get my phone number off of your system. You keep harassing me for payment for some RANDOM person. I've mentioned it on HelloPeter, Facebook, Twitter and still nothing. I believe I pay per sms and call received - this ultimately leads to theft on your behalf. I spoke to management who said the number was removed - liars. I've lost my cool and am not settling down unless you sh*heads resolve this issue.

My next step is CapeTalk and laying a charge of fraud and harassment. I simply want my number removed from the system.

You can review my frustrations here :

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applying for a fixed deposit account

Hi my name is Louis Joffe.On Saturday morning the14th April 2018 my wife and I went into the...

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personal loan

I went into Your Clearwater Mall branch on Easter Saturday. to appky for a personal loan THE...

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deducting while the account is closed.

Hi, I just need an assistance I always recieve bouncing back money deduction from African bank...

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Every day 3 to 4 times a day you are phoning and harrassing my husband to get my telephone number.

No1: you will never get my phone number
No2: my husband does not have an account with you and therefore you are publicly harassing him.
No3: we are married anc and he has nothing to do with my accounts.

If you do not stop this harassment with immediate effect I will:

1. Report you to the national credit regulator
2. Report you to the banking ombudsman
3. Report you to 702 and hello peter and facebook

If you have a query with me on my accounts you will email me.

Leonie brewer

African Bank verified

personal loan :[protected]

I took a loan of R7000 on 30/03/2015 and I paid it off two months later on 30/05/2015.

when I review my credit scoring on the National Credit system, it shows that I am still owing African Bank R7, 855.00. I seriously do not understand what I should do so that African Bank can update their system so that this loan will show as paid off.

All other banks I had loans with showed that I have fully paid them back except for African Bank.

Can this matter be resolved urgently.

I only have one credit card at the Moment with a limit of R45, 000.00

Please send me an email on:[protected] to confirm that the National Credit system has been updated.

  • Updated by fanele mbatha · Feb 27, 2018

    I took a loan from African Bank on 30/03/2015 and paid it off two months later on 30/05/2015. Loan number is : 10775855002. but the National Credit system shows that I am still owing African Bank R7, 855.00 This is not true and it is negatively affecting my credit history.
    I would African Bank to confirm inwriting that I have fully paid the loan secondly African Bank must update the National Credit System so that my credit score can improve.

incorrect debt orders

Good day I have logged a call with African bank on Monday (06.11.2017) After realizing money had...

bad service

Good day I had an account with African Bank that was paid up. I forwarded all relevant...

service - delayed and unprofessional

Extremely delayed and unprofessional... Have no idea what they are doing. Their consultant contact...

pathetic service

A month ago I did an online query for a loan. That same day I was contacted by African Bank to let me know I have been pre approved for a loan and a credit card. I went to a branch with my docs to complete the application and the consultant informed that he can only process if my payslip has a business stamp. I returned the next day with a stamp. It took them TWO weeks, 10 resubmitions, countless phone calls and emails to recognise a document with a CLEARLY marked stamp. Now I am even further inconvenienced where I have had to resubmit my docs again and again and again and NO answers. Every time I call the call centre at head office all they can tell me is that my application is at credit department and it will take 48hours. It has been 48hours everyday for the past week. When I complain then I get told I need to refer to my branch. When I refer to my branch I get told they need to wait for head office... All my phonecalls and trips to the bank to resighn docs is almost half of the value of the loan... This is beyond pathetic. I make a living in giving only the best customer service and I have NEVER in my life experienced this in my life... There are no words to describe the amount of anger and frustration without using profanity!!! Everyone should think twice if they fever think to do business with African Bank.



I called african bank to request them to accept the r3000.00 payment from me for my loan account [protected]. I apoke to lucky makua and he discussed this issue with his supervisor. He told me that they have agreed and I can pay r3000.00. I paid r3000.00 via internet banking on the 21st of february 2012. I informed african bank about my payment. This amount is reflecting in their account but the outstanding balance is not zero. I emailed and contacted african bank to inform them and I have not receive any response from them.

arreas on my acc due to mistake made by an agent

my acc is on arreas of R1021.10, i took a persoal loan on the 20th of april 2010 at vrybug branch and the date of 1st instalment was suppose to commence onthe 27th july 2010 according to the contract and the date i singed for the debit is the last day of the month to my suprise eversince the debit is been on the 15 of every month which is making it difficult for me to pay cos i ve to deposit on the 14th of every month meaning i ve to borrow money to keep the acount up to date and as a result of that the debit went on my account for 1st inatalment on the 15th of june 2010 when i 1st noticed that a problem is occuring, it didnt find any money by then, trying to prevent that i went back to the bracnh to make them aware and ask them to change the date to the last day which they agreed and worked on it, i was asked to write a letter of which i did and attached my salary advice were faxed to the head office and i was told that it will start to debit at the last day of the month, to my suprise till now of wich i went thrice on same problem it is still effective on the 15th and its making my lifen miserable cos its hard ti cope with the situation of last day to 15th and who is suppose to be responsible for the arreas

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credit card

On the 1st of April i checked my credut card balance using mu cellphone the balance was R407.00 but from that day whenever i check again the balance has go up to R578.97 please guys i have paying this credit card for 2 years now without using it R300 is a lot of money.Then if this is the balance i take it the are two instalment left not anything more or less, im sure it will be more than R600 this month end *sad customer*

  • Se
    Setshedi phuti Nov 01, 2019

    How to check if my application for credit limit was succesful

    0 Votes
  • Se
    Setshedi phuti Nov 01, 2019

    I would like to check if my application for credit limit was succesfull or not

    0 Votes
African Bank verified

incompetent and unproffesional staff

I had to change account details at African Bank. I went into their N1 City branch with the proof of my bank that I had changed my account type and I was told by a not so friendly lady that they cannot accept that, they need a bank statement?! So I went to my bank and got a bank statement and went back to African bank to change my details. The girl that assisted me, Lauren Nicholls said that she will fax the statement to the department. She did not say anything else. Her answer to my question, 'When do I know that the details have been changed?' was, she would send me a text message?! I received an sms on my phone that the fax is unclear and I would need to resend the statement. I went back to the branch and asked them what to do now and also asked them to take the 'proof of change letter' and fax it to their department. Again, she did not let me know when the change will confirm. I asked her why it is so complicated her colleague raised her voice at me and eventually I left. I called the AB call centre and a very friendly lady called Violet managed to change the details in less than a minute! Why was I not advised in the first place that I can do it telephonically?Unbelievable!!