Resolved Fifth Third Bankpoor customer service!

L Review updated:

I am a new customer to 5th 3rd...never again! My finace and I bought a Ford Explorer in march of 07. It was used, and the car company stuck it to us charging us more then its worth...ok my bad...but the loan was finalized through 5th 3rd. Everything was fine for awhile and then my hubby to be lost his job...Sheer panic set in as I tried to figure out how to pay the bills. I called their finance department to try and get the payment lowered. She refused saying that I had not had the loan long enough to change arrangements. I was crying and so upset...she said and I swear its truth, "Well have you tried selling your blood? If you give plattlets you will get more money. Or how about a yard sell...my grand mom had one and raised $4000..." Oh you can imagine to what I said to that! She then said, "Well perhaps you need to get another job." I cussed her flat out!!! Who the heck do these people think they are!!! I had at that time a credit score of 7oo!!! I was treated like trash!!! She said, "Well let another bill go to pay us, cause if you dont, we will come get your car and you will owe us anyway." No emotions what so ever...I told her that I would pay it and I would NEVER deal with them again!!! Well I found out that you can pay it late as long as it is not 30 days over and technically they cannot report it on your credit. So for five months I have kept it paid the best way I could...then last night I told them that I was paying it late, told the the amount and everything and they still call my house!!! So I called the call center and got in touch with this horrible non English speaking person...I went off!!! She told me that I had no right calling there and speaking to her in a raised tone. And I told her they had no right to call and badger someone...she then told me, "Well if you were not such a dead beat then we would not have to call!!!" I DEMANDED to speak to her manager...she refused over and over and I kept asking. Finally she hung up on me. I called back and talked to a nicer lady who obliged to my wishes..I reached Jay who was just as rude and sicking...he said if I wasn't a deliquient account, then I wouldnt have issues. I asked him if it was common practice to be talked to like that by them employees...he wouldnt answer me. I told him the payment was made...he smarted off about it being late and so I decided to ask if I needed to sell my blood as his finance department suggsted...he laughed and was very rude again insinuating I was a dead beat by making off color remarks. To anyone reading this, DO NOT USE 5TH 3RD FOR ANYTHING AT ALL!! I hope this bank folds so no one else receives the same treatment as I have. Thanks for letting me vent.

  • Updated by Electria · May 17, 2018

    Fifth Third Bank will implement service on your account out of nowhere.Check your accounts.

  • Updated by Electria · May 17, 2018

    Do not sign up with Fifth Third Mobil Partners...

Responses

  • Da
    Dave Bunten Apr 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I made the mistake of getting a no-interest credit card from this outfit. I used it once in December and made my first payment in January. I mailed my second payment on 2/28/07 and Fifth Third didn't post it until 3/12. I also mailed payments to two other companies on the same day using the same mailbox. Those payments cleared my bank before Fifth Third posted my check! Anyways, Fifth Third charged me a $39 late fee and now is assessing finance charges even though this card was to be interest-free until September. They refuse to waive the late fee even though one customer service rep told me it would be. A manager told me that had my account been open for a year they would have waived the fee. Yet another manager told me no such policy exists.

    These people are the worst. I've been paying bills for 35 years and have never encountered such a situation. They either had a problem at their lockbox or they deliberately held my payment so that they could assess the fee and start charging interest. I reported this to my congressional representative who in turn referred me to an Illinois agency who has in turn referred me to the Federal Reserve Bank. What I would like to do is pay off the balance except for the $39 late fee and the one-month finance charge they assessed.

    0 Votes
  • Do
    Don Jones Oct 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Beware of Fifth Third Bank, they are trying to gouge us for over $ 200 for a $ 2 overdraft. These folks are not consumer friendly. There have been numerous complaints on the net about Fifth Third's business practices. Beware!

    0 Votes
  • Je
    Jen Yester Oct 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Around the middle of September 2007 I closed my bank account so I could open a joint checking account.The checking account which I previously had was where my car loan place, Fifth Third Bank would take out my monthly payments.I had called Fifth Third bank to make sure they received my September payment because it was around the time I had the account closed and the reply I got was "we received your September payment and your next payment will be due by October 26th." A few weeks later I get a letter in the mail from them saying I'm past due on my September payment. I called them and explained that when I called a few weeks earlier I was told my payment was received. The reply I got was, No your payment was not received it was being processed. I hung up with them and a few hours later Fifth Third Bank decides to call my Mother's house whom which I don't live with anymore.When my Mom asked the man what they wanted the man hung up on her. My Mom called them and asked to speak with the Manager to explain that I don't live there anymore and to stop calling her house especially at 8:00 at night. She also told them that I had talked to them just a few hours ago and that it should be in their system. The so called Manager began to say it's not in the system and when my Mom said again I just talked to them the Manager's reply was "Whatever" The following day at 9:00 am Fifth Third Bank proceeds to call my work. I told the lady that I did not appreciate her calling me at work. She says my work number is on the contact list. I said and so is my house number, she said she called my house and it was busy.At 9:00 am on a Wednesday both me and my husband are at work already so no one is in the house.Later that day I look at my caller i.d. on the phone to find out she never called my house.She explains to me that I need to make a payment right away. I told her I was going to be making my October payment this week and that she will get the past due payment when I have the money and that I'm sorry I don't have an extra 300 and some dollars just sitting around.She tells me this is not a good enough answer. I said it's my answer and I don't apprechiate you calling me at work. She interrupts me and asked me again when I'll be making a payment.I said I already told you when I can. She says again that's not an answer. She also tells me that if I don't make a payment that I will be risking having my car taken away. I said I need to get back to my job don't call here again. She says we will keep calling you as many times during the day as we want until we get your payment. I said don't call my work again and I left it at that.The next day, Thursday Oct 18, they called my house 4 times in which I did not answer any of them. I have had my car loan with Fifth Third Bank for about 2 years and I have always been on time with my monthly payments and never had a problem until this. Their customer service is extremely rude and you can never talk to a Manager when asked.

    0 Votes
  • Ad
    Adrian Watts Oct 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    When Fifth Third Bank took over Old Kent the problems started.
    Anyone banking with them might know some of them. They include frequent un-notified changes of policy. But the most outrageous are their statements. They are so confusing even the smartest among us would have trouble making sense of them. They include debiting from the lowest to highest but accounting from the highest to the lowest, putting in direct debits late and then charging fees and crediting checks at the end of the day after debiting all the items and then charging fees. The list is endless. Stay away.

    0 Votes
  • Im
    Ima Banker Nov 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    If that's your biggest problem, consider yourself very lucky.

    0 Votes
  • Im
    Ima Banker Nov 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sounds like you were dealing with the collections department - which is outsourced. A local bank manager could have helped you. Collectors are evil, paid very little and don't listen to logic. I would never be able to do that job. That can happen with any lender.

    0 Votes
  • Ka
    Kathryn Sloane Jan 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I must agreewith the other customer service complaints about 5/3. I opened a checking account with them in conjunction with a mortgage a couple of years ago when relocating to Ohio.... I haven't felt like a valued customer since.

    I obtained a loan with them last year for a motorcycle.... when I arrived at the closing I was hit with the news that the loan carries a prepayment penalty. Who does that anymore? I had to make a decision to go to another lender of live with it at the last minute. Nice.

    Then recently I thought I'd get a HELOC for some minor home improvements. When I didn't send them my W-2 within three days as they requested, they made me wait three weeks for answer,.... and only because I had to call THEM to find out what was going on. That call required me to speak to 5 different people over a 49 minute phone call, only to be told that the documents that I faxed were difficult to read. You would think that they would have contacted me immediately to resend them. Not the case. Good thing that I wasn't in a hurry for the line of credit.

    WHen I tried to explain my frustration to the loan officer, I have yet to receive an apology. I was simply told that they'd be happt to recind the loan application since I feel this way. Polite way to tell me to get screwed.

    Will definately be taking my business elsewhere when my ARM is about to expire next year.

    0 Votes
  • El
    Elizabeth J Pruett Jan 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have never been treated so badly by any custmer service rep as I was this morning by a Fifth Third Bank rep. She said her name was Sheila PMBA. I called to make a payment on my car loan. She was extemely rude.

    I asked to speak with a supervisor and she refused. She stated she was the one helping me and asked why I needed a supervisor. I told her its my right and my option to ask for one. She never let me speak with anyone.

    I was left feeling extremely uncomfortable giving my personal banking information to her in order to make my car payment.
    Please can someone help me? I no longer wish to bank with Fifth Third Bank. I will not be treated so rudely.

    I asked which number I was to use if I called back and she said 800-457-0839.

    I want to speak to a supervisor!!!

    0 Votes
  • Ke
    kelly shanley Jan 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had a car loan for the last 5 years with 5th 3rd. In Sep. they sent me a final payment letter. I paid it and thought I was done with them. A few weeks later I got a default letter saying I owed them 0.00 how starnge, so I called just to make sure everything was paid off & they said the letter should not have been sent out & I was all paid up, all was fine.
    Two weeks before x-mas I got a call that I owed 108.00 in late fees, they put it on hold until after the new year (I told them they would not get any $ out of me right before the holiday).
    I have never gotten a letter from them about this. Only phone calls asking me for the $.
    Tuesday I spoke with Andrea in collections dispute & she was nice, but wants the $ and does not care about what letters I have, I signed a contract & that means something, but their letters don't count (?).
    So I called back & spoke with Charles in collections, I explained that I don't feel comfortable giving them this money when I have back up that says I dont owe. I am not giving them my $ without at first looking into it.
    He told me that this is "just not clicking with me" about 25 times. I asked for his manager & he refused over and over again. This person I have never met brought me to tears of anger! He finally put his manager, Derrick Flynt on & he basically stuck up for Charles. So, I ended it with I am not paying any $ without an investigation on my part.
    What guarantee do I have that I give them the $ they want now and in 3 months they call again and want more? Wheres my protection from this company?
    Well guess what? This morning I got a call from Kristen at 5th 3rd collections telling me I owe them over 600.00 !!! I am disgusted with this company and not one employee can give me the name of a upper level manager that I can take this too.
    sorry this was long, but it sure felt good to get it out!
    I am not bending over and giving them a dime without a fight !!!

    0 Votes
  • Te
    Ted Jan 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Here's a bank that doesn't charge overdraft fees.

    http://free-overdraft.com/signup/LearnMore/LearnMore.html

    0 Votes
  • Pa
    Patricia Mar 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have a credit card with 5/3 which was actually an overdraft protection. I closed the related checking account because they were charging me more than I feel they should (I had a $25000 auto loan with them, yet they felt that they could not reverse over $200 in fees they charged for transactions totaling less than $12). So I closed both checking and auto loans. Now I have to mail the payments for the credit card because you cant pay online unless you have a checking account with them. I mailed a payment on the 2nd, my bill was due on the 7th. My check was posted on the 11th (even though I live in IL, and I mailed to OH, it took almost 10 days to get there). I was charged $78 in fees. I feel this is robbery- I closed the account- and have vowed NEVER to open a 5-3 account again.

    Smaller banks or credit unions seem to be better than these huge commercial banks.

    0 Votes
  • Me
    melissa Apr 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    As a fifth third customer...they let my debit/credit card expire...took three calls to customer service to issue a new card..I learned you can not get a temporary atm card issued...unless you go to the branch where you opened your account. In my case it was 75 miles away. Also had my taxes electronicaly filed and to be directed deposited into my account...used the routing number and account number on my checks...when the irs sent it to my account it was rejected by fifth third and sent back to the irs because they stated the routing number was wrong...even though it had my correct address and correct account number on it...customer service stated it is not there job to call me and notify me of a problem...I have complained and complained but it does no good...so i will no longer be a customer of fifth third...
    to all you customer service reps at fifth third...you stink...

    0 Votes
  • Em
    Emily Kovach Apr 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am very discouraged by everyone in the lease termination department and the customer service department. I have been disputing a charge and everyone I talk to gives me the run around. I leave messages and nobody calls me back. Some people say sorry its too late you are going to have to pay anyway. Nobody wants to actually look into the situation and find out how they can help. I have even gotten people who refuse to transfer me to anybody else. I feel like they don't care about their customers, only getting the money that I shouldn't have owed in the first place. To make matters worse, I got the bill only a month ago and they have already reported me to collections and told me it was going to be on my credit report despite the fact that I am trying to dispute it. I'm tired of the collections department calling 5 - 10 times a day and not understanding that I am trying to dispute this charge. I am tired of talking to people who don't actually care about their customers. That shows a reflection of the bank. Who would ever want to bank with people who don't seem to care about you. I want a bank that will try to understand my situation and research it to the best of their ability and help me come up with a reasonable solution.

    0 Votes
  • Bi
    Bill May 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    May 7, 2008

    To:
    Fifth Third Bank
    PO Box 630778
    Cincinnati, Ohio 45263-0778

    Regional Adjustments Bureau Incorp.
    7000 Goodlett Farms Pkwy.
    Condova, TN 38016-4916
    1-900 382 0250

    Better Business Bureau
    1005 LaPosada
    Austin, TX 78752
    512-445-2911

    Subject: Harassment

    Un like you, I am going to give you the courtesy to let you know of a potential problem.

    First, if a problem arises with any loans I have, I expect the bank to at least contact me before turning the dogs loose. That never occurred. Second, the dogs never contacted me either. But did make contact with neighbors and family members, and never stated what the problem was nor would they accept my home phone number so that contact could be made.

    I identified the problem with the bank and paid with penalty prior to any of this BS surfacing. What amazes me is, all of this occurred on a monthly note that was less then 20 days late. Needless to say, both companies involved have acted in a less then professional manner, in fact, it is down right sleazy.

    Here is the potential problem, if I find out about any more of this kind of activity, I wont stop with the BBB and you will hear from my lawyer.

    William Zech

    0 Votes
  • Gi
    Gina Boltz May 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Harassment!

    Our car payments are made through 5th 3rd and due the 17th of each month with a 10-day grace period. Since my husband's SS check arrives on the 22th, we pay our bill within the 10-day time frame allowed BY LAW. We've never been late. We've never missed a payment. We've explained the situation to them.

    However, Fifth/Third phones our home repeatedly if the bill isn't paid by the 17th. It's an automated message that connects us to an operator. IF we don't speak to the operator, the phone calls continue until we do.

    On Memorial Day weekend, we paid the bill at a Fifth Third branch on Saturday morning (the 24th.)
    Yet, they still phoned our home four times Saturday, waking up kids and friends who were trying to sleep after a long trip and late night arrival. They also phoned once on Monday(26th), then again on Tuesday (27th). Their excuse is that their computer won't log our payment until Tuesday evening at midnight.

    These calls were placed on a National Holiday weekend, for heaven's sake, to long time customers who regularly pay their bills.

    To say we're furious is an understatement. We're considering legal action.

    0 Votes
  • Da
    Daniel May 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Well If you customers keep complaining about being called and disturbed just to collect money, the aswer is very simpe! PAY ON TIME! if yo u have a credit card I think you should first know the meaning of responsability, or if you can't pay I suggest stop paying with it. If you think you are disturbed being called just think on the people you disturb too, just pay on time I don't think It's that hard.

    0 Votes
  • Valerie Jun 17, 2008

    They fee you to death...They robbed us 396.00 in the last week!!! When we called them to try and understand and to try to have them refund some of the money they STOLE from us we spoke with Jessica. She could not and would not explain how and why they STOLE our money only citing it was their POLICY. Their policy only gives them a right to STEAL from you and not have to explain. The only thing these people are missing is a ski-mask and gun because they are THIEVES!!! They used to put deposits in before running your debits which is how NORMAL banks do it but, about a year ago these THIEVES changed their policy to where they run your debits first before running your deposits so they can rob you with overdraft fees!!! They should be ashamed!!!

    0 Votes
  • We
    Wendy Jul 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I've been a Fifth Third Customer for years. Recently I received my statement and found a transaction that was made from another country, as well as an international transaction fee, that I did not make. I have been on the phone for many hours trying to get this resolved and still nothing. The customer service represatives are incompetent and rude. Maybe I should start charging them for my time. What a JOKE!!!

    0 Votes
  • Ca
    Carroll Aug 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have also had terrible service from fifth third bank and the reason is they have out sourced. These people can hardly speak english and are terribly rude. I called today for a pay off on my house and they did not understand what I was trying to do so they would yell at me if they could not finish reading off their script of what to say. Don't interrupt them when they are reading their script as they don't understand what you are trying to say. What a joke. This is the United States and you should be giving these jobs to our people. No wonder our economy is in such a mess. I will never do business with this bank again. If this is what we are experiencing what about the people that have not taken the time to complain.

    0 Votes
  • Ms
    mstdm Sep 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    One evening I called the fifth third banks 800 # for an automated update on my checking
    accounts. I thought I had become the victim of 'identity theft', as both my balances were
    way off. One balance stated a $3.oo balance, when it should have been over $250.00,
    The other account info stated an even worse error, reporting a balance that was so way off, I couldn't believe what I was hearing. I even called the 800 # two more times to be certain of what I heard. Yes, I did hear it right, and I was in a panic all night, as they no longer have
    a 24 hour service that you can contact.
    I immediately called my credit card companies, and luckily they were at a correct balance,
    which gave me some comfort.
    After hardly sleeping all night, I called the 800 # at 8 a.m., and my balances were then correct. When I reported it to my local banking office, and to customer service at the 800 #,
    and asked if other customers had reported this same problem, I was told this was the first they heard about it. This incident occured right after I had initiated a dispute with fifth third bank, concerning a single debit that they deducted twice from my account (their error), and it
    had turned into a rediculous financial debate, trying to get my own money back from them !
    I believe it was done on purpose, to come back at me for standing up to them, as just when the bank opened the next morning my balances were correct. Coincidence, or what ?!!?
    " Yes", you do "STINK" !!!

    0 Votes
  • Mi
    Mistreated in PA Oct 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DO NOT TAKE A LOAN FROM FIFTH THIRD BANK. I faithfully paid every month $321 for a car loan for 4 years & 11 months on a 5 year loan. The bank was to send a final payoff bill for the 60th payment. It didn't come and I forgot to call them (my fault there). However, one month after the due date, I receive a call from a collections agency...these thugs called my work in the AM, my home at night for 4 days..I asked for a final payoff statement from fifth third..they sent it and came on a Friday, I sent the final payment ASAP...since it was at collections already, which is an outside company, the collection co. wouldn't accept that I sent my final payment to fifth third..the guy said my car was in repo status ($6000 resale value)..if I didn't pay immediately with a credit card over the phone they were coming to get it...I told this to fifth third as I indicatd the check is enroute based on their letter, with no HELP!!...big big run around between fifth third and this collections company...I final received my check back, due to being threatned and paying the final bill via credit card...customer serivce was clueless, never speaking to the same person twice..lots of my time wasted trying to get it straightened out..now I have to followup with the credit bureau...FIFTH THIRD has no due process, therefore unAmerican!! and no mercy!!

    0 Votes
  • So
    Sondra Oct 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I paid off my credit card in person at the bank. Several days later I received another bill for the credit card. When I called to find out why... I was told that the "actual bill" had crossed in the mail. So the person I spoke to on the phone said he/she would file a dispute and that someone who had the authority to do something about it would call me back. NEVER DID!!! I would wait a while and return the call to speak to yet another customer service rep who said he/she would file yet another dispute. In the meantime, my account keeps accruing interest that they REFUSE to remove from the account. Sounds like a SCAM to me!!!

    0 Votes
  • Ni
    Nitida nelson Oct 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had a similar problem. I deposit money into the account.. I recieved notifications that I was overdrawn on my account... I have never imaging that I would have been charged for money that was put in... it is outrageous that I have to paid overdraft fees on money that was in my account... stilllnot understand what happen... it is very uneasy feeling not known if you can pay a bill or not... have no way of proving... but now I see my self without enough money to pay my bills... have to transfered cash from another institution to pay the overdrafts... someone should look into this... I went and complain... they told me I total my registry wrong!!!

    0 Votes
  • Ki
    Kim Oct 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Fifth Third bank is very unprofessional. I have had continual problems with my HSA account, and every single person I spoke to on the customer service line was RUDE. They told me it was my problem. The tellers at the bank are also rude and not helpful whatsoever. These people won't do anything for you, so don't waste your time even trying. I will NEVER bank with this bank, and I only have my HSA account because this is what my empolyer offers.

    0 Votes
  • Gi
    Gina Boltz Nov 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    In case you didn't read this correctly, we DID contact 5/3 about the payments, it is NOT late because it was within the 10-day grace period allowed by law, and we DID make that payment, yet still received the phone calls after making the payment.

    Our credit rating is aces and always has been. Disturbed? I think not. We made every effort to work with 5/eSo before you making insinuations and accusations, know who you are dealing with and watch your tongue.


    168 days ago by Daniel [send email]
    Well If you customers keep complaining about being called and disturbed just to collect money, the aswer is very simpe! PAY ON TIME! if yo u have a credit card I think you should first know the meaning of responsability, or if you can't pay I suggest stop paying with it. If you think you are disturbed being called just think on the people you disturb too, just pay on time I don't think It's that hard.

    0 Votes
  • Jo
    John Paris Nov 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    5/3's online system has some serious flaws. A payment will show up on one day and be bounced the next with fees added. It seems very strange that some payments will not show up on the acount for 24 hours when other will. They claim it is the way they have always posted and even if you prove them wrong they refuse to do anything about it. The best one is a cash deposit shows up right away but they wait 24 hours to deduct any payments against it so you can't make sure they were processed properly until its too late.

    0 Votes
  • Mo
    monstersmommie09 Jan 02, 2009

    I bank with 5/3rd and am furious right now I happened to go over my account by 4$!!! and thier charging me over 115$ in overdraft fees...this to me is absoluty rediculous!!...i have no problem paying an overdraft fee of the 33$ they told me it would be but 115$$!?!?!?! that was written NO WHERE on the contract i signed

    0 Votes
  • Di
    Diane Holman Jan 21, 2009

    I am trying to pay for my renewal subscription and my bank forced me to sign up and go thru a secure payment system, now i am unable to use this account what are my other options for paying for my renewal?274236

    0 Votes
  • No
    nonamenowhereusa Jan 23, 2009

    I have my car financed with Fifth Third Bank, since 2005. I am unemployed at this time and was late on ONE payment and they turned it over to a collection agency! It states on my payment book on time payment and late payment giving me a grace period of 10 days. BEWARE ! Once my car is paid off I will NEVER deal with Fifth Third bank EVER again.
    They DO NOT care about you or your situation.
    Maybe if they loose their job they can feel/see what its like.

    0 Votes
  • Lo
    lovie2000 Feb 05, 2009

    The crazy thing here is that I have never had a loan or bank account with Fifth Third Bank, yet they submitted a report to the credit Bureau, of a closed account.

    0 Votes
  • Pi
    pissed off in illinois Feb 18, 2009

    That happened to me also, now on a credit card charge I had reversed because I have no idea what it is has shown back on my closed account that they refuse to close! I have filed a complaint with the BBB and there is no help there also. I would love to go against this bank in a class action suit.

    Pissed off in Illinois

    0 Votes
  • Co
    Colleen Feb 19, 2009

    Don't spend money you don't have. The overdraft policy was in your ruls and regulations booklet that you got when you opened your account.

    0 Votes
  • Sh
    shirdoodle Feb 23, 2009

    MY HUSBAND AND I HAVE BANKED WITH FIRST CHARTER FOR AT LEAST 10 YEARS.HAD NO PROBLEMS NOW THAT 5/3RD CHANGED THE NAME OR WHAT EVER THEY DID THE TELLERS ARE RUDE TO THE CUSTOMERS YOU STAND IN LINE LONGER BETWEEN 11AM AND 12, GUESS BECAUSE THEIR COFFEE BREAKS ARE MORE IMPORTANT THAN THE CUSTOMERS OR THEIR PERSONAL PHONE CALLS ABOUT HALF OF THEMS DATES THE NIGHT BEFORE ARE MORE IMPORTANT.I WENT THROUGHT THE DRIVE THRU TO DEPOSIT A CHECK -THE TELLER IS GOING TO TELL ME THAT MY HUSBAND IS NOT ON THE ACCOUNT AND HE NEEDS TO BE WITH ME I ASKED WHY HE HAS DIRECT DEPOSIT FROM HIS JOB TO THIS CHECKING ACCOUNT EVERY WEEK SHE SAID 'WELL I HAVE BEEN HERE SINCE JUNE AND HE NEEDS TO BE WITH YOU BEFORE WE CAN PUT THIS CHECK INTO THE ACCOUNT' I HAVE BEEN PUTTING THIS CHECK INTO THIS ACCOUNT FOR ALMOST 2 YEARS SO WHY DOES HE NEED TO BE WITH ME SHE GOING TO TELL ME THAT 'THATS BANK POLICY FOR THAT AMOUNT HE IS ENTITLED TO HALF OF IT' I AM LOOKING AT THIS WOMAN LIKE SHE IS STUPID.AND GOING TO PROCEED IN TELLING ME IF I HAD A PROBLEM WITH IT TO INSIDE AND TALK TO SOMEONE INSIDE, SO I DID WITH MY 7 WEEK OLD BABY INTHE 35 DEGREE WEATHER WITH NO PARKING THAT IS CONVEINENT TO THE BANK EXCEPT FOR BEHIND THE BANK OR 3 BLOCKS DOWN IN THE PARKING GARAGE BECAUSE THE TELLERS USE THE FRONT OF THE BANK FOR PARKING BECAUSE IT IS SO CLOSE TO THE BUILDING THAT THEY ARE AFRAID THEY MAY HAVE TO WALK AND MISS THAT COFFEE BREAK OR MISS TELLING THE OTHERS ABOUT THE DATES THEY HAD THE NIGHT BEFOREOR MISS THAT DONUT THAT HALF OF THEM DONT NEED ANYWAY...SO I FIND A PLACE TO PARK AND I GO INSIDE ONE SHORT LADY IS STANDING LAUGHING AND GIGGLING WITH THE OTHER TELLER AND JUST HAVING FUN FOR ABOUT 10 TO 15 MINUTES, AND THEN MY BABY STARTS TO WHIN A LITTLE BIT I TRIED TO TEND TO HIM AND THEN SHE IS LIKE CAN I HELP YOU REAL NASTY LIKE I OR THE BABY INTERUPTED HER FROM HER DAILY ROUTINE WHICH WAS STANDING THERE TALKING TO EVERY ONE ELSE INSTEAD OF DOING HER JOB. SO I HAND HER THE CHECK AND THE DEPOSIT SLIP SHE SAYS WELL IS YOUR HUSBAND WITH YOU I TOLD HER NO HE IS AT WORK I NEED TO DEPOSIT THIS INTO MY ACCOUNT SHE SAID I CANT HE NEEDS TO BE WITH YOU. I ASKED WHY SHE SAID HE WAS ENTITLED TO HALF THE MONEY I TOLD HER I AM PUTTING THIS INTO MY ACCOUNT HIS NAME IS NOT ON THE CHECK. ITS MY CHECK GOING INTO THE ACCOUNT. WITH MY ATTITUDE BY THEN I GO TO THE ATM AND DEPOSIT THE CHECK. NEEDLESS TO SAY THE CHECK GOT DEPOSITED AT THE ATM WITHOUT ATTITUDE PRETTY BAD WHEN THE ATM DOES THE PEOPLES JOBS THAT WORK THEIR BETTER THAN THE PEOPLE DO MAYBE THE CEO NEEDS TO WRITE A PAYCHECK OUT FOR THE ATMS INSTEAD OF THE PEOPLE IN THE BANK BECAUSE THE ATMS DONT GIVE ATTITUDES AND DONT MIND WORKING FOR A LIVING.

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  • Me
    Melanie Feb 27, 2009

    I would love to sue them in a class action suit. My account was messed up because they did not credit a cash deposit to my account. Numerous items had been returned. While they did reverse some of the charges, I've been hit with $246 in fees. I paid all the returned items. Those fees came because the returned items ended up re-presenting to my account. I never would have encountered any problems if the cash deposit had been available when it was supposed to be.

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  • Ha
    Hawthorne Mar 14, 2009

    My branch at Fifth Third Bank in Woodmere, Ohio recently offered me a chance to be apart of a EARLY ACCESS ACCOUNT (EAA). I was told that if I ever needed cash for paying something and did not have money to pay, the EAA would cover the check. At first I was leery about all of it but within weeks I was calling back to sign up for it. I wrote a check and the EARLY ACCESS ACCOUNT (EAA) funds covered the payment and the bank charged me $50 as stated they would do. I was told I have 30 days to pay the funds back and I did. So, everything was okay.

    Now I needed to use the EARLY ACCESS ACCOUNT again and this time I called into the automated line and received a lilve rep by my prompts. I asked if the money was still available in the EAA and she said yes. I told her good because I would be writing a check for my car note and needed the account to cover my check.

    Yesterday while going into the bank to make a deposit for another matter I learned that my account was overdrawn by the teller. I did not understand why but did not have time to talk to her since I had my grandson with me.

    I went home did my homework (I am I am in college) and then called the automated line and prompted the line for a live rep. Upon getting a live rep I asked what overdrew my account and was told my car note payment. I then asked how that could be possible when I have funds in my EAA to cover the check. I was told you did not access those funds to cover your check. I asked her what she was talking about when before when I used the EAA all I did was call my branch and the funds were sent to my checking account, and by calling into the automated line and receiving a live rep the same process should have been instituted to cover my car payment.

    She became very rude and said that is not the process. I called my branch and they too were very rude and said the $111 in overdraft fees would stay on my account overdrawing me.

    I was furious and told them that this is unethical and not how a bank is suppose to treat a customer with money available to cover payments and on a new product that the bank approached me with. Maybe I do not know all of the procedures with accessing it and at this point that is not the case.

    I called in to have the funds accessed into my account with my branch the first time I used the EAA and calling into the call center should give me the same results. I asked the call center and my branch why would they overdraw my account when they see the funds available in the EAA?

    I asked the call center for someone over the supervisor's head that I was talking too and she declined to give me any name of the owner's of the bank or any other numbers and said she was in charge.

    I then replied, you mean to tell me there is no one over a supervisor at your bank. (I knew she was lying) and she said no I am in charge.

    I am going to write the Better Business Bureau (BBB) and the executives of the bank at the Fifth Third Bank headquarters to report this mistreatment.

    Hawthorne

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  • Ti
    timbo Mar 18, 2009

    @Leebug 77.

    Hell, I've head of banks being blood-sucking institutions, but I never heard of it being applied literally!

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  • St
    Steve Mar 19, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I had an account with 5th 3rd Bank back in 2005. I was in the Marine Corps at the time. I closed the account at the end of '05 when I transfered from MacDill Air Force Base in Tampa, FL to Camp Pendleton, CA. In order to close an account, the account must be at $0.00 right? 2 years later, when I return from a deployment to Iraq, I have 2 letters waiting for me. One is from 5th 3rd and states that I owe them $179.16 and my account is being turned over to a collection agency, and the second is from ChexSystems stating that 5th 3rd has turned my account over to them for collection. It also stated I had 30 days to dispute the banks claim before they would assume it was legitimate. The postmark on the letter said it was sent 4 months before I returned from Iraq. When I called to find out what was going on, I was given a run around, made to call 7 different numbers attempting to contact the appropriate people, and ultimately refused any options. Finally, I got hold of someone at 5th 3rd that told me she was clearing my account. Went through a verifier and everything.

    Here I sit, almost two years since then, attempting to open a checking account, when I get told that I will not be able to open an account because of a hit with ChexSystems. I began the process again, just to find out that I have to call 13 numbers and that my account went from ChexSystems to Arrow Financial and from them to Financial Management Systems. I finally gave up and paid it because I need an account in order to receive my direct deposit. No direct deposit = no money. I paid them 2 days ago. Now when I call back, Financial Management Systems says that it is paid and the information has been forwarded to Arrow Financial. I call Arrow Financial, and they tell me they have not received any information and have no dealings with ChexSystems whatsoever and that I must have imagined ChexSystems and Financial Management Systems telling me that they did. When I asked to speak with a supervisor, she told me to hold, and I was left waiting on hold for an hour before I had to hang up.
    This has been driving my nuts. I will be reporting this to the BBB, suing them, and if I feel it becomes necessary, I will take it to Oprah. I don't care for her show too much myself, but she is always interested in having veterans that have been mistreated on the show.
    Overall, STAY AWAY FROM 5TH 3RD BANK. And if you ever have to deal with ChexSystems or Arrow Financial, I pity you.

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  • Da
    dawn May 20, 2009

    While I was going through a divorce I could not open any new accounts. I had been working for a copy that the pay checks were written on Fifth Thirds checks.

    For several months I would take my checks directly to the bank to cash them with no problems what so ever. The day I have very little time to waste they kept me there asking for 10 pieces of ID, called my work for verification and completely rude. I was about in tears by the time I left.

    I tried making several phone calls to the manager but not one return phone call. I proceeded to email of the website my concerns and not one follow up. I would not recommend this bank to anyone.

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  • Ws
    wsf Jun 01, 2009

    i was behind on my loan payment to the same bank(5/3) that I had my checking account. As soon as I put money into my checking account they took it to pay their amount due. no notice, in fact I was working with their finance dept on tis issue. They told me they had the right to take the money. worst was the service, on the phone I talked to 14 different people all saying it was not thier department or their department was not ressonable for taking the money. also refused to let me talk to a supervisor. Five hours later, the last person laugh at me and told me if I just paid my bills on time this would not happen. 5/3 is the worst bank ever.

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  • Pa
    PapaT Jun 07, 2009

    Absolutely agree! But mechants also have to be wary of them! Fifth Third is in the process of trying to sell the majority stake in their processing unit so they will absolutely approve ANY transaction regardless of the safety! They'll give you voice approval for ANY transaction and then lie and deny! Merchants should run for the hills and find another processor before they get taken for big money!

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