The complaint has been investigated and
resolved to the customer's satisfactionResolved Fifth Third Bank — poor customer service!
resolved to the customer's satisfaction
I am a new customer to 5th 3rd...never again! My finace and I bought a Ford Explorer in march of 07. It was used, and the car company stuck it to us charging us more then its worth...ok my bad...but the loan was finalized through 5th 3rd. Everything was fine for awhile and then my hubby to be lost his job...Sheer panic set in as I tried to figure out how to pay the bills. I called their finance department to try and get the payment lowered. She refused saying that I had not had the loan long enough to change arrangements. I was crying and so upset...she said and I swear its truth, "Well have you tried selling your blood? If you give plattlets you will get more money. Or how about a yard sell...my grand mom had one and raised $4000..." Oh you can imagine to what I said to that! She then said, "Well perhaps you need to get another job." I cussed her flat out!!! Who the heck do these people think they are!!! I had at that time a credit score of 7oo!!! I was treated like trash!!! She said, "Well let another bill go to pay us, cause if you dont, we will come get your car and you will owe us anyway." No emotions what so ever...I told her that I would pay it and I would NEVER deal with them again!!! Well I found out that you can pay it late as long as it is not 30 days over and technically they cannot report it on your credit. So for five months I have kept it paid the best way I could...then last night I told them that I was paying it late, told the the amount and everything and they still call my house!!! So I called the call center and got in touch with this horrible non English speaking person...I went off!!! She told me that I had no right calling there and speaking to her in a raised tone. And I told her they had no right to call and badger someone...she then told me, "Well if you were not such a dead beat then we would not have to call!!!" I DEMANDED to speak to her manager...she refused over and over and I kept asking. Finally she hung up on me. I called back and talked to a nicer lady who obliged to my wishes..I reached Jay who was just as rude and sicking...he said if I wasn't a deliquient account, then I wouldnt have issues. I asked him if it was common practice to be talked to like that by them employees...he wouldnt answer me. I told him the payment was made...he smarted off about it being late and so I decided to ask if I needed to sell my blood as his finance department suggsted...he laughed and was very rude again insinuating I was a dead beat by making off color remarks. To anyone reading this, DO NOT USE 5TH 3RD FOR ANYTHING AT ALL!! I hope this bank folds so no one else receives the same treatment as I have. Thanks for letting me vent.