Fido – Very bad experience

1. My replacement order sent to wrong address
2. Wrong replacement phone sent. I was never told that iPhone 14 Plus sent in place of iPhone 14.
3. $0 monthly phone bill changed to $26 monthly bill because wrong replacement sent. Later, a different Customer rep said, I made a mistake while placing the online order on June 10th, in reality it was customer rep’s mistake who sent the wrong replacement phone.
4. Provided wrong information at every stage of my order shipping.
5. Have been on calls for almost an hour just to update the shipping address
6. At the end, I ended up moving to next level plan where I am paying $5 extra every month now on and can’t go back to my previous plan.
7. Ended up paying last month amount for my previous phone as its contract was supposed to end in july and I decided to go for a new contract in june. Returning the new phone. Didn’t even use the ordered phone for a single day.
I was paying $0 monthly for my previous phone and ended up paying $26 for ending the contract a month earlier.
I am in the process of returning my phone which I received on June 10th i.e. iPhone 14, but my account shows I have iPhone 14 Plus.
8. Spoke with fido 8 times in just 10 days, more than what I did since I joined fido years ago.
9. I am sure I will have to call back again to sort out my current $106 bill.
10. The whole experience has been a disaster.
Don’t think will be staying with fido anymore.