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Fido Customer Service Phone, Email, Contacts

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www.fido.ca
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4.2 1 Review 289 Complaints
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Fido complaints 289

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P
10:47 am EST

Fido took $1,400 from me for sweepstakes. will not return money despite numerous promises

I received a check in the mail for$4, 293.78. I was advised to deposit it and send $1, 200 dollars for taxes. Then the check could be cashed and subsequently I would receive another cashiers check for $180, 00. I opened a new account with the check. I was going to wait for it to clear to send the company the money, but I was told it had to be sent right away contest was ending. I have been speaking to a man named Peters Jacob at [protected] and he said he would return the money. He went on to say that someone accessed their back account and tampered with their funds. I need the money back desperately. I have been calling him every week. The last time I spoke with him on 11-4-08 he said the refund was approved and was in the "final Stage" and that he would call me with tracking number for Western Union. I have not been able to contact him this week. Is there any one who could assist me?

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jo
,
Nov 18, 2008 6:47 pm EST

I am sorry that I am not able to help you but I would like to thank you for your posting, I recieved the same letter that you received and I also called the same man Peters Jacob at [protected] and talked to him today. He told me exactly the same thing as he told you. But I was skeptical about it, therefore I went on the internet to find out about his buiness. But I found 2 posting that warned me against this. So, I really appreciate your writing.
Jo

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F
2:46 pm EST

Fido lied to about ipone delivery

Was repeatedly told the iPone I ordered would ship, in one week, then next in two weeks. It's now been 2 months since the order, and when I called to get an update I was told they never tried to track down the shipment, and now I have to wait another 14 days for them to track it down. I've called 5 times and spent 2 hours tryng to get this fixed and am now ready to examine my legal options.

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J
6:57 pm EDT

Fido not willing to find grey area

Hello... my name is jen. Let me start by giving a little bit of history to you. My dad was a top sales rep in ontario, so indeed he relied 100% on his cell phone. Well, some bad luck hit and his health took a massive turn for the worst. He was approved for long term disability, however to keep him on the company cell phone plan was cut off, as he would no longer be in contact with his customers. As, normally in a situation like this another rep takes over the area. As anyone with a cell phone can understand is trying to live without one is not a thought many of us could bear to think of, let alone actually do it. I thought I would do a nice thing and buy my dad a Fido pre-paid cell phone. Well, then for the convenince of it my mom put down her credit card number and it was being loaded with 10$ per month. As you could imagine, the phone was not being used as his health continued to deterreoate, including lungs, kidneys, heart, bones, brain blood... basically everything inside has something wrong with it. We have spent so much time with doctors and specialists admitting him to hospital more than once, thought he was going to die a few times that we never thought of the cell phone. It was not a very important thing at the time (understandable? right)
I called fido on October 10th, 2008 and spoke to a rep Danny and his supervisor Gabrielle. I really didn't get anywhere other than him telling me that he could add 6months onto my pre-paid plan so it would give time to use up the money~! I really don't see how this is a suitable resolution in my particualr situation, as a perfect indicator to the future is the past. Seeing as though the phone has not been used since it was activated is to me a strong indication that giving me 6 months to use up the money accumulated is really an insult. I have a contract phone and so does my mom. My dad does not leave the house and no one calls on the cell phone let alone the house phone. As we all know when times get rough people whom you thought were your friends often run for the hills. Well that's what happened. Now I understand that pre-paid cards are not refundable. And I also understand that this is not Fido's "problem" or "their fault" at all. However I was expecting them to help me out in this particular situation, as I feel it is a unique one. I have a $150.00 credit sitting on the phone, which is cancelled as we speak and I am really only looking to settle with maybe half. I really thought Fido was a large enough complany that cared about their clientelle and are looking to keep customers. I have been rudly awakened. Can you please look into this and see what can be done, as I know that there is black, white but there is ALWAYS GREY! I am expecting a resolution to this issue, promptly. Please email me at [protected]@rogers.com

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W
11:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fido boycott fido

Here is an email I have sent them on their fido website several times which explains exactly what they have done and why we should all boycot this horrible company:

I would firstly like to say that once my contract is over I am never in my life signing up with Fido OR Rogers. I am going to tell my friends, my family everyone I know to switch providers as soon as possible. This company does not care for its customers, all you care about is ripping us off as much as possible.

I was going to call in, however I have bad experiences with your customer service. I called in, maybe 2 weeks ago, to inquire about my bill. I informed you guys that I was paying 60-70 dollars a month; where as my sister pays 30 dollars taxes included and receives unlimited incoming, unlimited text messages, voicemail, call display, call waiting, free evenings after 5 and 400 weekday minutes. She pays less than I do and receives a lot more. After speaking to several agents over the phone regarding this issue and explaining to them how I have been with Rogers (who is your sister company) for 3 years before I switched to Fido and I have been with Fido for almost a year now. Also I work with a third party company working for Rogers. Aside from all this your agents were unable to offer me anything even close to what my sister receives. On top of that I was put on hold ten times and transfered several times and after being on the phone for 2 hours one of your agents informed me that a manager would call me in 24-48 hours. I received NO call. It shows how well you treat your customers, not only were you unable to offer me the same deal your agents LIED to me.

This is only one of the issues I have dealt with this company. Only one of the reasons I will never go back to this company and make it my goal to have no one I know become a Fido customer.

So I signed up with Fido a little less than a year ago, and the phone I received has stopped working already; it turns of an hour after being completely charged. So I decided to order an iphone so that I would have an actual phone to use.
I placed an order and did not receive it by the date I was told I would get it (which was 3 days ago and I am yet to receive it) so I am still using my broken phone. I called in 3 days ago and was told that they had stopped shipment because of an unpayed bill and they had neglected to informed me that it was stopped. If I knew that was the reason I would have payed it that instant so I would receive a working phone as soon as possible. After arguing with an agent to reimburse my account for this month because I am using a phone that does not work and it not being my fault I have to use it another 2 weeks waiting for my phone.
Your agent HUNG UP on me, shows just how professional your employees are.

I am not going to be one of those customers who just lets things go because I am under contract and your company believes it can bully any customer under contract. If my issues aren't resolved very soon I will make sure everyone I know is told about how you treated me and boycotts Fido services. I am not going to call Fido again because of how great I have been treated on the phone in the past; to contact me you can either email or call my cell phone.

Umar Zulqarnain

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Kev
, CA
Dec 28, 2008 6:21 am EST

I couldn't agree more too..Also Fido sucks.. I learnt a painful lesson, that is never to sign nor renew ANY contract with these terrible cellphone companies.. as this would them every excuse to suck money out from your wallet.. They are pretty sneaky with their up upselling skills (be careful!)

The truth is Telus, Fido will nickel and dime you with every opportunity they can get..So don't give them any CHANCE!

The lesson is clear: Don't ever, I repeat do NOT sign any contract commitment (even if its verbal) with Fido or Rogers or Telus for that matter

as it is most likely, the renewal agreement is NOT a formal contract, (its a red flag and a good indication of scam) For example: A telemarketer or Fido agent calls you up asking about customer's satisfaction survey
and then offers you a free Sony Ericsson W300i or Nokia phone for $0 but the catch is you will have to give them some of your personal information (such as your birth date), agree to a 3 year agreement and they already activate the new number line for you.. if you wanted to cancel after that, too late.. you will be punished with a hefty ECF fee ($400 max). This is one of their sneaky tricks..another one is the much hated System Access Fees (SAF)
(whoever said Fido dropped those fees after November 4, 2008? should look in the mirror again!)

remember: without your signature on the contact, it won't hold up, if they do this without your consent or knowledge
you can tell them you are not going to pay it unless they can produce a written contract with your signature on it..
It is most likely they back down because of this... You can use this as evidence to dispute this to the Fido Customer Relations Department or in court.

Hope this helps, its time to declare war on Fido. BOYCOTT FIDO! or set Fire to Fido stores!

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Kev
, CA
Dec 28, 2008 6:20 am EST

My Message with dealing with terrible cellphone companies like Telus and Fido is very clear: "If you ever dare to mess up with me (commit billing fraud, dishonesty, offer false BS promises, much hated SAF and ECF fees etc. etc..),
I will mess up with you." Consumers Beware: Boycott Fido!~ Spread the word around throughout Canada and the world
in the internet so that it will go bankrupt, its reputation tarnished and learns its lessons of cheating poor customers and their loyalty. sometimes it take courage to push other to change their nasty habits and thinking... Good Luck!

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speakout22
Vancouver, CA
Dec 10, 2008 1:10 am EST

http://boycottfido.blogspot.com/

"No" to Fido!

L
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Lisa Eggers
,
Nov 07, 2008 4:17 pm EST

How do I go about finding out about who has a phone number through your company? The phone number is [protected]

S
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Squat
,
Oct 29, 2008 5:41 pm EDT

Fido is ludacris! I am on a Fido couples plan which includes 300min + 300 bonus mins, free incoming, free evening and weekends (7pm-8am), and free texting and calling between phones on the plan. All together $55...doesn't sound bad at all does it?

Then you have 2 x $6.95 system access fee = $13.90
2 x $15.00 value packs = $30.00
2 x $0.50 911 fee = $ 1.00
+ taxes = approx. $115 - $120 total right?

WRONG! WRONG! WRONG! My bill was always $200+ before I caught THEIR mistake! Keep in mind my plan includes FREE texting between shared plan phones, anyways I was billed for 2200 text messages between myself and the other person who shares the plan with me! How do they figure thats free? So I call them and fight with three different CSR because apparrently they say I was wrong, but arguing got me put through with the supervisor (Danny)...he was a dick too, but he assured me it wouldn't happen again and credited my account back. Next months bill rolls around and same ###, so back on the horn I go! Once again I am told it has been corrected and will never happen again. The following months bill comes and the problem still wasn't fixed. I called them and told them to take their fingers out of their ###, put their fingers on the damn keyboard and fix the problem. Finally after 3months of crap and me reminding them at Fido to do their job I got that problem fixed. Its only been downhill since then. Never would I reccomend anyone to Fido. Too many indians and not enough chiefs thats for sure!

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Jesse Dorland
,
Oct 28, 2008 3:07 pm EDT

I have a following plan with fido on a three years contract.

150 minutes monthly minutes
Unlimited incming calls
Unlimited incoming/outgoing from 7PM - 8AM/and weekends

Now this month on OCT 3 1854 (6:54PM) I call my friend, and my call lasted 45 minutes, if you look at my plan, I am not suppose to be charge for calls after 7PM. So, they should've only charge me for 6 minutes. So when I got my bill I was shocked to see that I was charge for 45 minutes call -- and they dudcted my 45 minutes as well. And I call them and complain, I was told that calls they are made before 7pm would be charge for the lenght of the calls.

This is the same thing they are doing with fido voice message, I have to pay to check my voice messages. I really wish I didn't sign 3years contract.

Next time I will never ever be enslaved like this.

ComplaintsBoard
M
3:10 pm EDT

Fido loyalty dollars

I used fido dollars to purchase a headset fido sent me a confirmation letter debiting my fido money and advising me that the item would be sent between 5-10 days this took place on 28th june, the fido dollars are awarded to customers who use and keep there accounts up to date. After ordering the confirmed item
I changed my service to another company, I was told I would not get the item as it is only for loyal customers, I was loyal to fido for over 10 years. I was under the impression the fido dollars I received from them was for loyalty. So beware. Total value of the item at fidos retail listed as $100 mike

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admin
vancouver, CA
May 10, 2009 8:03 pm EDT

HI,
I just found this company That will help you reduce your bill If Fido refuses. IF you did it and didn't realize it would be that expenssive.(long distance roaming, INTERNET DATA over minutes. etc etc
THey bassically negociate for you, know the laws in canada (Including Quebec) and will help you reduce your bill even though Fido, Rogers, Telus, or BELL refuses.

send an email

fido.charges@gmail.com

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john
Surrey, CA
Jan 01, 2009 10:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been with fido for over 10 years, almost left them in 2006 cause they wanted $100 for a new razor while i could
get that same razor in the kiosk for $25 with a new plan.Anyway to make a long story short, their csr sucks and i must
admit that after my contract is over, i will have to say ASTALA VISLA fido and by then telus will have their 4g ready.
i'm a very pissed off customer, i will have to say fido is the suckiest customer service i ever
dealt with. so if you don't mind waiting for a couple of hours before u can get thru their customer service and listen
to their rudeness or you are on your own then you can go for it.
so in other words STAY AWAY FROM FIDO OR YOU WILL REGRET IT.
Before the contract is signed, they can be the nicest customer service you are dealing with butAs soon as you sign the contract with them, you are a nobody my friend .
The most ridiculous thing i saw on the net PRAISE about their service as outstanding.you have been warned.good luck

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Eduard
,
Sep 30, 2008 6:19 pm EDT

I did practically the same thing. I ordered some headsets on August 22, 2008 using my FIDO rewards dollars and a credit card to pay the difference for what the reward dollars didn't cover. I was told that they should arrive in five business days, but at worst by September 12, 2008. I asked what would happen if I changed to another service provider in the next few days or weeks? I was told that my headsets would still come as I had ordered them as a customer.
My cell number was ported over to another mobile cell company August 27, 2008. By September 15, 2008 I hadn't received the headsets. I called FIDO to ask where they were. I was told they were on order and they should be arriving any day, but that a trace would be sent to see where they were and if they had not gone out they would send them out within five days, but again at worst by September 29, 2008.
Today September 30, 2008, I call and was told by the customer service rep and subsequently this person’s supervisor (Teresa) this "You are not a customer of FIDO therefore we do not reward people who are not customers so you are not entitled to the headsets". Wait a minute I was a customer for nearly 4 years and ordered the headsets and paid the difference with a credit card while I was a customer, the transaction was valid one. "You are not a customer; we do not reward people who leave FIDO".
So, long story short. 1. Being a paying customer does not mean FIDO will honour your use of your reward dollars while a FIDO customer. 2. Apparently FIDO expects that whatever you use the rewards dollars on you must expect to have the product in hand before you change service providers (what if your item is back ordered, held up somehow, or anything else that might prevent the item actually reaching you and it is possible for this to happen and be longer than a month, well wait until you get it before changing otherwise "You are not a customer; we do not reward people who leave FIDO").
I found the customer service condescending and their attitude quite maddening, very maddening. It would take a lot for me to consider ever going back to FIDO or mother company Rogers.

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2:26 pm EDT
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This is a copy of the letter which I sent fido in regards to treatment of a new subscriber! Good day I am writing to inform you that your customer service is pathetic to say the least. On august 22, 2008 I took the plunge to be a first time fido customer, and signed up for a 3year contract with the iphone. On august 26, I discovered that my phone and all...

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D
11:59 am EDT

Fido service and unautorized charges

Fido has been a disappointment from the start. Their fees have increased without notice, services are extremely difficult to access and only pre-authorized payments are allowed on a pay as you go program (unless you are prepare to pay every month on a fix date with the threat of being discontinued every time). There are no programs that allow you to apply credit to your account, which can be used over the course of several months. The worse came once I stop using the phone. Fido kept taking payments off my credit cards for months. The only way I could solve the problem is by canceling my credit card number. Of course I was given the run around (by design?!) when I ask to make an official complain. I do not recommend Fido to my worst enemies.

Renée

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B
12:55 am EDT
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Constant overbilling by Fido Solutions... when I call to get the billing 'oversights' rectified, am assured the corrections will take place on the next bill... needless to say, they aren't, and it is always a person whose last name you are not allowed to know, who deals with your account. Even tho the conversations are recorded, each new rep claim...

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12:00 am EDT
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Replied
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I am using Fido mobile phone services since more than last 2 years. I have been screwed couple of times by them, but issues were solved by paying whatever they demanded. This year during summer holidays (2007) I was out of Canada for 2 months, I asked Fido customer service (on 11th June 2007 at 2 p.m.) to put my phone on hold so that I pay minimum bill. A...

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About Fido

Screenshot Fido
Fido offers mobile phone services in Canada, including a variety of plans for talk, text, and data. They also sell smartphones and accessories. Additionally, Fido provides home internet services with different speed options. Customers can manage their accounts online or through the Fido app.
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Overview of Fido complaint handling

Fido reviews first appeared on Complaints Board on Oct 19, 2007. The latest review Disappointing Experience with Fido was posted on May 17, 2024. The latest complaint Cell phone bill for mobile service never used was resolved on Jan 14, 2024. Fido has an average consumer rating of 4 stars from 290 reviews. Fido has resolved 230 complaints.
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  1. Fido contacts

  2. Fido phone numbers
    611
    611
    Click up if you have successfully reached Fido by calling 611 phone number 6 6 users reported that they have successfully reached Fido by calling 611 phone number Click down if you have unsuccessfully reached Fido by calling 611 phone number 7 7 users reported that they have UNsuccessfully reached Fido by calling 611 phone number
    Mobile Services (From Fido Phone
    388
    388
    Click up if you have successfully reached Fido by calling 388 phone number 0 0 users reported that they have successfully reached Fido by calling 388 phone number Click down if you have unsuccessfully reached Fido by calling 388 phone number 5 5 users reported that they have UNsuccessfully reached Fido by calling 388 phone number
    Internet Services (From Fido Phone
    +1 (888) 481-3436
    +1 (888) 481-3436
    Click up if you have successfully reached Fido by calling +1 (888) 481-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (888) 481-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (888) 481-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (888) 481-3436 phone number
    Mobile Services
    +1 (888) 236-3436
    +1 (888) 236-3436
    Click up if you have successfully reached Fido by calling +1 (888) 236-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (888) 236-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (888) 236-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (888) 236-3436 phone number
    Internet Services
    +1 (514) 933-3436
    +1 (514) 933-3436
    Click up if you have successfully reached Fido by calling +1 (514) 933-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (514) 933-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (514) 933-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (514) 933-3436 phone number
    United States
    +1 (514) 925-4590
    +1 (514) 925-4590
    Click up if you have successfully reached Fido by calling +1 (514) 925-4590 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (514) 925-4590 phone number Click down if you have unsuccessfully reached Fido by calling +1 (514) 925-4590 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (514) 925-4590 phone number
    International
    +1 (866) 888-3436
    +1 (866) 888-3436
    Click up if you have successfully reached Fido by calling +1 (866) 888-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (866) 888-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (866) 888-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (866) 888-3436 phone number
    Mandarin and Cantonese
    More phone numbers
  3. Fido emails
  4. Fido address
    800 De La Gauchetière Street West, Suite 4000, Montréal, Quebec, H5A1K3, Canada
  5. Fido social media
Fido Category
Fido is ranked 16 among 343 companies in the Telecommunications category

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