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Fido Customer Service Phone, Email, Contacts

Fido
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4.2 2 Reviews 289 Complaints
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Fido Complaints 289

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12:44 am EDT
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Fido extreme bad service

After bying a phone Samsung Jack at Fido with a contract of 2 years in Jan `09, my phone was not working well, after only a few months. I went to the boot where I got it, they told me to call service dept.

I did, they to me to go at some boots places for an exchange, I went to a few and no one had it...

Call back, to waist my time, because for them it wasnt there problem no more...

But I still had to pay my 2 years contrats if I wanna to cancelled I had to pay back at least 540$ to cancelled.

Now I went to get a phone that I had to buy at 175$ to replace and guess what it still dont work, its says that I have to call service dept. because the PUK is looked. Problems again?

To any of you out there, who are trying to choose a phone company, just dont go with this one, Ive being with them since 2017, first with a pre-paid phone, think they will help me a bit but no. NO HELP

NO CUSTOMER SERVICE!

FORGET ABOUT PROMISES...

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KREM
Toronto, CA
Dec 22, 2010 2:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

So, I had a plan with FIDO on a 2 year term. During this 2 years my bill was constantly increasing, many of the items I was billed for I had to phone and dispute with success. It was annoying but this time with my change in plan..FIDO has really stepped over the line. The new plan that I agreed to over the phone, I asked that the operator make note of all of the terms.previous experience taught me this. Unfortunately, when I questioned my first bill I was told that I was rude because I questioned air time charges where calls were not answered or were even nonexistent. Also, we had agreed to a long distance plan that included their expanded network and they reneged on that. They also reneged on dropping the system access fee. After reading the complaints on this website, what I am reading is that they are on commission, and I guess will ultimately tell you anything. Fortunately I am not under an agreement and will be moving to another carrier, perhaps Bell. With that will go my Roger's internet and cable. What remains is the constant bad-mouthing in the office for this company and its parent company Rogers. But alas, they have earned it...

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Kalun
, CA
Oct 03, 2009 3:14 am EDT

Last night (October 2, 2017), I went to the Metrotown shopping mall in Burnaby to purchase a pre-paid Fido card. The mall is schedule to close at 9:00 pm, so I arrive inside the store at 8:50 pm.

Upon arrival, I hear the customer representative, named Sarah, screaming at one of the customer and asking him and his family to leave the store because the store is closing soon. The family is from a visible minority ethnic group. Since they could not fully understand Sarah’s request, they were forced to leave the store.

Next, Sarah approached and requested me to leave, despite the fact that I’ve been in the line for 5 minutes. I was stunned by her request for two reasons. Firstly, it is 5 minutes to 9:00 pm. Secondly, why would she let me wait in the line for 5 minutes only to kick me out later?

Oh ya, for those who are interested, I walked outside to other stores in metrotown that closes at 9:00 pm and got my pre-paid card. That shows the professionalism in Fido.

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260405
, CA
Sep 15, 2009 8:51 pm EDT

Customer service/oxymoron Fido has terrible service and to make it worse now they changed the 611 menu and there is no way to directly access customer service you have to listen to a bunch of garbage after all that the only way I found was to select report stolen phone and then hold for 1/2 hour and then the only advice is buy a new phone

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unhappy with wowo
, CA
Oct 11, 2011 1:07 am EDT

I talked to the fido rep july 31 about giving them notice of cancellation after the contract finished. He said no matter what we still charge you a month of service after u port your number to other company. I told him my contract ends on august 31 and i can goto another company after that day without paying a month, he said, no you still have to pay for september bill, but my contract ends on aug 31, he said it's not a contract, it's price guarantee until aug 31. So i port my number to another company on aug 30 and next thing I got a charge for $100 bill for being cancel a day early plus an extra month. so i call the wo wo company and she said it's the cancellation fee, i ask her a day earlier cost me $100, i got mad and swear at her for like few minutes and she got the guts to tell me to handle it in a professional way i told her how can i handle it in a professional way just a day earlier and got this $100 bill plus a month of service fee which is beyond the contract period. she send me to the customer relation and fnally they credit me back $100 plus tax. my word to all of you, don't sign any contract with any company and go with pay as you go, this way they can't do anything to you.

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Hina Zainab
Scarborough (Toronto), CA
Oct 23, 2009 8:36 pm EDT

Hi there,
My name is Hina, Im new in Canada, I came here on Sep 8th 2017. i signed up for fido few days after coming here, but never registered my self to Premium Text Trivia, neither was informed by fido about any such third party services .
I have recieved my fido invoice on Oct 11th 2017, which also includes Premium Text Trivia, which has charged me $28! .. and because of this i had an increases in the taxes as well as the whole fido bill! ...
I called the trivia customer service, they say that i signed up for it on Sep 16th 2017, but i didnt register myself into such services and nobody has access to my cell phone!.. neither i typed in any 4 digits for this service ! iam not earning .. so each penny is important rite now !
Iam writing this complaint keeping in mind that my complaint will be looked forward ! iam not ready to pay for any thing which wasnt signed up from my side ! Please wave the said amount as per fido bill !.. im looking for a fair consent from the Complaint Board !
Please contact me as soon as possible !
Thank you
Your Si

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Thakur
,
Jun 13, 2008 12:52 pm EDT

well i have been using fido for a year and my regular bill is around 300 dollars but this time they have send me a bill of a whopping 822 dollars... they say my international calling is a lot... well i have a rebate option on my plan and when i go through my bill i see that they have not provided me rebate on nearly 90% of my international calls.. there has to be some action taken against them.. since i am an international student i cannot do anything except for compalinig this...

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Tatyana.H
, CA
Dec 28, 2011 11:50 pm EST

I've been Fido's customer for 11 years. My monthly bills would average around $70-80. And what do I get now? Fido blocked my account 6 months ago because I had the unpaid balance on my Rogers account. I still think it was illegal thing to do. If Fido misses their payment on finance loan, can the bank block Rogers account without any prior parental guarantee? I highly doubt it! Yet, that is exactly what they've done to me. I've never signed a contract with neither Rogers or Fido allowing them to do so. I didn't even know they were related! They advertise everywhere that they are 2 separate legal entities.
I still can't believe Fido did this to me after 11 years of being their customer.

Fine! There are other companies over there who offers me as low as $12 per month for unlimited calling!

But what killed me with Fido is that they've kept charging me $80@month for all those last 6 months while my phone was blocked by them! How fare is that?! $80 monthly for blocked account? How reasonable is this? If you blocked my account, it means you stopped your service to me, in my mind it's similar as cutting me off, cancelling my contract. How can you still accumulate the monthly charges after that? The customer service reply to me was, that I was committed to pay these monthly fees. But so did Fido! They committed to provide me a service, haven't they! They think I must pay for no service! They just chose to block my account & keep charging me while I can't make or receive any calls!

Moreover, I've got a call on 14th December 2017 from Fido offering me to unlock my phone if I pay the $600 balance accumulated for these 6 months "No Sevice" period. I trusted them & paid it next day. So, guess what, I shouldn't! After I paid it, I found out that Fido cancelled my account a week ago on 7th Dec & charged me another $500 cancellation fees. So, if they are not liars, then who are they?

So, there are 3 issue in my complaint:

1. How could Fido block my account due to dispute with 3rd party, here Rogers, if my contract with Fido never mentioned they have legal right do so? I know this is illegal & I am willing to take it further to the lowers, to investigate on the legal aspect of this.

2. How could Fido keep charging me $80/month for the period when I have received no service from them? I believe any court would rule this in my favour. I didn't cancel my contract, they did on my behalf, by stopping providing me a service back in June. So whatever they charged me since then is a ripp off & must either be returned back to me or offset against cancellation fees.

3. Why would Fido call me on 14th Dec 2017 promising to unblock my account if I pay $600 (which I still consider was unfair fees) when my account was already cancelled a week ago? What kind of business ethics is this? If this wasn't a LIE, then what was it?

If no one in Fido will be able to help me to resolve my issue, I'll have no choice but to go to court.

Regards,
Tatyana

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ziakhattak
Mississauga, CA
Apr 24, 2009 9:34 pm EDT

I have a cell phone # [protected].Before september 2017, when I was going to pakistan, I requested Fido to hold my phone for 4 months, They agreed to it with a request to pay 73 CD $.

When I came back from Pakistan on 15th of March and contacted Fido, Asked me to deposit $234.37.

I agreed and paid an amount of $ 213.37. Now this time I recieved an amount of 595.96.

I was surprised to see that incoming and out going call both are not free.

This month, April 2017 is a huge bill which is out of controll of my payment.

It is therefore requested that I may be given such package which is free saturday, sunday 200 minutes free and which does not exceed $ 50.

Consequently I had to block my phone and I suffer a lot. Kindly give me a favour to correct my bill

I accept the bill under package when I first purchase this package first.
unlimited evening, weekends unlimited incoming in January 2017 This was package, which was acceptible to me. Please
open open my phone of outgoing and incoming with unlimited evening weekend as when I first entered into agreement and got a package .

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Alana Lacheve
Montreal, CA
Jul 23, 2010 4:43 pm EDT

My mom signed on with Fido, and got her and I phones with a 2-yr contract. We were told that dialing 611 would lead us to customer service.

When we left and started playing with our phones, there were no instruction booklets on how to use the phone. They sold my 70-yr old mother a phone with NO INSTRUCTIONS. They told her to "go online and print the manual." - Yeah a 70 yr old woman with no Internet access and no printer is going to look online how to use her phone? WTF?

When calling 611 for so-called "customer service, " there is NO OPTION to speak to a service rep. All automated. No customer service reps to help Fido clients with ANYTHING. If you need service, you have to go to a location, like they did in the 1950s. They also charge $2 for your invoice every month, unless you receive it online. Tried registering online as advised, it said our phone numbers were invalid. I think Fido is INVALID.

I was with a different company before, I regret leaving. Fido can suck on my bone! At the end of the 2-yr contract, if we last that long, we're off to see a different company!

Plus, their pay-as-you-go phones start charging when you dial, so even if you don;t speak to anyone, you pay for dialing. Crooks!

MaryP
MaryP
Toronto, CA
Dec 09, 2009 2:22 pm EST

Hi Hina, this is Mary with Fido. My apologizes for the delay. Have you called Customer Care about this issue? They have your full account details and should be able to help you.
Thanks,
Mary

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3:47 pm EDT
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Fido bad experience

My experience with Fido will lead me to never do business with them again. If you choose to use their services, here is some advice:

1. Get written confirmation of any contractual changes agreed on any phone call.

2. If this is not possible, record your phone call.

3. If this is not possible follow up with a letter confirming the details agreed, requiring a receipt to ensure they have received it, and making it clear this is now your understanding of the contract unless Fido informs you in writing within 10 business days.

4. Make note of the employee's name and number you are speaking to and ask them for the reference number of the call you have made, for future reference.

5. If you believe you having a disagreement and believe you are right, eventually they will reach for a supervisor, but be prepared to be on the phone for 30 minutes before this happens.

6. When they say there is nothing they can do about a billing issue, don't believe them. My bill was slashed by 50% and eventually wiped out after a 40 minute call.

7. If you have cancelled your account and Fido has not acted upon it. Ask them to check whether there is an unrecognisable "flag" on their system against the account. My experience suggests this flag means the account is to be cancelled, but few customer service reps seem to understand it at Fido and require a supervisor to explain this to them.

If you're interested in what happened, here are the details:

I have had a major challenge getting my Fido account cancelled. Despite making several calls to Customer Service and being lead to believe the account was cancelled, I continued to receive invoices. Ultimately this went to a collections agency. When I contacted Fido to discuss the matter the Customer Service Representative basically implied I was a liar, as her notes showed no such request was made. After 30 mins of going around in circles on the phone, she agreed to slash the outstanding bill by 50%. I refused to accept this as I had given instructions to cancel the account (and had not used it since) that were not actioned by Fido and I didn't see why I should pay for their error. I asked who else I could speak to, and the answer was "no one" other than accounts payable to pay the bill. Totally unhelpful and unprofessional.

After further discussion the Customer Service Rep, finally agreed to put me through to her supervisor.

I was left waiting for another 10 minutes and did not get to speak to the supervisor but when the rep returned to the line, she explained her supervisor went through my file and found a "flag" on my account that did indeed confirm I had instructed them to cancel the account. The Customer Service Rep had never seen this "flag" before and didn't understand it. Obviously, Fido's systems didn't understand it either and sent the bill to a collections agency.

After over 40 mins on the phone the balance was eliminated and my credibility with Fido was restored, while theirs was lower than ever.

I am now awaiting confirmation they have indeed cancelled the debt and informed the collections agency. I may yet be surprised that they stick to their word.

Overall a very poor customer service experience and I am left thinking I should be invoicing Fido for time wasted and the inconvenience they have put me through.

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6:06 pm EDT
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Fido phone for my dog and overcharge each month

I have unfortunately signed up to Fido cell phone company, and am locked in for a 3year term, which is customary. I was contacted by phone by a CS representative who was offering a great deal if I got more that one phone, which I did. This representative kept calling me back at least 2 or 3 times a month wanting me to buy more phones. Each time I told her I was not interested as there are only two of us in the family, other than my dogs. She suggested I get one for the dogs. I laughed, as I obviously thought she was kidding, until she asked me to confirm my mailing address so she can get the dog's phone sent out! Also every month, I have to go over my bill with a fine tooth comb. They have overcharged me in one way or another, every single month. Some overcharges were as high as $80/month. This is ridiculous! Each time I have to call in and they adjust the bill to what it should be. Next month same thing. What about the people that don't check their bill, or don't have the eyesight to go through the tiny printed charges. They are a scam and I can't wait for my contract to be over, so that I can switch to another carrier. Maybe at that time I'll give my cell phone to the dog, so he can chew on it. lol

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9:10 pm EDT
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Fido outrageous service charges

I have had problems with Fido from the start, but this is the last straw. After changing from a monthly billing arrangements to pay as you go, I just got a bill (six weeks) later which shows a charge of $35 for changing services. Now, if any of the three operators I spoke to at the time when I changed the service had actually advised me at the time that there would be this charge, then my decision to change from monthly to pay as you go might be different. BUT no one told me, so what a surprise it was to get this bill. I just spent half an hour on the phone with Fido and they said that if I switched back to monthly billing then they would waive the $35 fee, but otherwise I am out of luck and must pay the bill. Now, is it just me, or does it seem that unless they tell you about these charges at the time of the transaction then it would actually be fraudulent to charge this? Realizing that it was pointless to keep arguing with the operator for another half hour I agreed to pay the darn thing, minus 25% to look after the 'misunderstanding'.

So here I am, adding my complaint to the rest of them. Like someone else said, I wouldn't wish Fido on my enemies. First thing tomorrow I'm going to look into switching service providers. Fido has consistently offered spotty service and I can't wait to find a new phone company.

Judy

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8:08 pm EDT
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Fido crazy bill

Finally

Someone who is able to stand up against these telecommunication giants and save our hard earnned money.

If you have been charges more then you can afford and fido dosn't want to give you a break only payment arrangements

Contact
Fido. [protected]@gmail.com

They will help you negociate with fido even do it for you and get you to save huge on your bill.
You will not mess up your credit because of your cell phone bill that is way too expenssive.

Check them out they work wonders.

Please after using this service post it on blogs.
It's time these companies who profit of the little guy stop.

Bassically charging us for nothing.

Why not have a company charge us for air.

Tim c.

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ali854
Markham, CA
Apr 14, 2010 2:53 pm EDT

I have a grievance as well, and a $980.00 cell phone bill and no service on my phone to show for it.

I was away on vacation, the first time I have been in my adult life, in the Dominican Republic. We had had difficulty getting to our destination, as our flight with Sunwing had been cancelled and we were put with Skyservice who had completely different flight times. I was in correspondence with my family regarding this and had to call home often.
While in the Dominican, I tried to use email to contact my family, but the internet was expensive at the Internet café they had, and when I purchased access, the network would go down over and over, taking me a lot of money to merely write one email.

I then got sick on vacation, really sick. Also, I had received a call that Skyservice had gone under from back home in Canada. I was at that point in constant contact with my family in order to discuss my health and to try to make arrangements to get home from the Dominican in time to get back to work, as our flight was with Skyservice, and the reps at the hotel had no helpful information for us.

On the last day, my cell phone was still in use. I had called home to let them know that we finally had a flight. Once off the phone I got a text from Fido stating that roaming charges from the Dominican were $3.00 a minute, and that my cell phone bill was over $980.00!
At that point, I was freaking out, as just then our flight was again cancelled, and when I went to call home to tell my family who were expecting to head to the airport, the cell phone was cut off! My family memeber had been waiting at the airport all evening and morning for a plane that was never showing up as they completely switched us onto another airline that had never before even flown to Toronto. I got home a day later that I was scheduled to, and couldn't call home at all because my phone no longer had any service whatsoever!

It’s been over a week and a half since my phone hasn’t had service, I have called to speak to Fido, they tried to passify me by saying that they’d call me back and they never did, nor is my phone in use.

Do you have any suggestions for a course of action I could take with Fido to get the bill reduced and some sort of resolution so my phone is activated again?

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11:51 am EDT
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Complaint against Fido (Rogers communications) My invoice numbers xxxxxx8529, xxxxxx8539, xxxxxx8549 - services for my iPhone: When I received invoice number 8529 I was stunned to see I was charged $0.03/Kb for roaming data usage while traveling in the US - upwards of $400 in fees. I called to complain, and after haggling for a half hour the agent agreed to...

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10:51 pm EDT
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Fido fraud

Fido Solutions is the company i had a contract for 2 years and they are such a big cheat. They have charged me several times for thing si haven't done.
Recently, I just bought a headset and mobile cover for my fido dollars, they said it would be $50 and i had 47 fido dollars and i agreed to pay the extra $3, but in the bill they asked me for $130.
THIS IS BIG CHEATING.

IS THERE A WAY TO FILE A CASE AGAINST THEM.

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Jason Phillips
,
Nov 08, 2008 8:14 pm EST

The numbers [protected] and [protected] are under false names. The billing address is 5675 elie av in st-hubert j3y 6p3 apartment 402. The persons name that got these number is steve lucas. His number is [protected]. If you like to confirm this information. One of the names used is a friend of mine and he does not have a cell phone.

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9:41 am EDT
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Fido bad service

My experience with Fido will lead me to never do business with them again. If you choose to use their services, here is some advice:

1. Get written confirmation of any contractual changes agreed on any phone call.
2. If this is not possible, record your phone call.
3. If this is not possible follow up with a letter confirming the details agreed, requiring a receipt to ensure they have received it, and making it clear this is now your understanding of the contract unless Fido informs you in writing within 10 business days.
4. Make note of the employee's name and number you are speaking to and ask them for the reference number of the call you have made, for future reference.
5. If you believe you having a disagreement and believe you are right, eventually they will reach for a supervisor, but be prepared to be on the phone for 30 minutes before this happens.
6. When they say there is nothing they can do about a billing issue, don't believe them. My bill was slashed by 50% and eventually wiped out after a 40 minute call.
7. If you have cancelled your account and Fido has not acted upon it. Ask them to check whether there is an unrecognisable "flag" on their system against the account. My experience suggests this flag means the account is to be cancelled, but few customer service reps seem to understand it at Fido and require a supervisor to explain this to them.
If you're interested in what happened, here are the details:
I have had a major challenge getting my Fido account cancelled. Despite making several calls to Customer Service and being lead to believe the account was cancelled, I continued to receive invoices. Ultimately this went to a collections agency. When I contacted Fido to discuss the matter the Customer Service Representative basically implied I was a liar, as her notes showed no such request was made. After 30 mins of going around in circles on the phone, she agreed to slash the outstanding bill by 50%. I refused to accept this as I had given instructions to cancel the account (and had not used it since) that were not actioned by Fido and I didn't see why I should pay for their error. I asked who else I could speak to, and the answer was "no one" other than accounts payable to pay the bill. Totally unhelpful and unprofessional.
After further discussion the Customer Service Rep, finally agreed to put me through to her supervisor.
I was left waiting for another 10 minutes and did not get to speak to the supervisor but when the rep returned to the line, she explained her supervisor went through my file and found a "flag" on my account that did indeed confirm I had instructed them to cancel the account. The Customer Service Rep had never seen this "flag" before and didn't understand it. Obviously, Fido's systems didn't understand it either and sent the bill to a collections agency.
After over 40 mins on the phone the balance was eliminated and my credibility with Fido was restored, while theirs was lower than ever.
I am now awaiting confirmation they have indeed cancelled the debt and informed the collections agency. I may yet be surprised that they stick to their word.
Overall a very poor customer service experience and I am left thinking I should be invoicing Fido for time wasted and the inconvenience they have put me through.

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downbutnotout
Vancouver, CA
Sep 11, 2009 7:18 pm EDT

So sorry you had such a bad experience.
I've been trying to contact Fido to find out why my text messaging has suddenly stopped working with the alert, "Message not sent! Try again later." Their tech support via customer service by phone is nonexistent.

When I tried to call I got a recorded message telling me to call during business hours, even though I was calling within business hours. Another time when I did connect, they put me on hold until the line went dead, and this was for their so called emergencies! I am trying to use Fidos website tech support via email contact. We'll see if they respond. Their telephone service is totally useless. Sad Sad Sad service for a telephone company... guess the Fido CEOs are too busy playing golf to pay any real attention to customers beyond recorded messages.

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2:34 am EST
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Fido wrongful collections

So this is the letter I wrote to Fido, regarding my past service... long story short... (youll read more in the letter) after 1 year, i switched to rogers from fido (same company) cause i wanted a phone fido didn`t have, they informed me no ECF and i called htem several times to make sure there was none. SO... in the end, i get a collection call from NCO saying i owe fido 235$... READ ON)

-------------------------------

I am writing to file a HUGE complaint against YOUR company. I was a Fido Customer for about 4 years. I was interested in purchasing a Blackberry in November 2008, and realized that Fido does not carry them anymore. So I called a customer service Rep on the Fido number through my phone, and asked How much it would be to Cancel My Contract. I was told 200$, BUT if I switched over to Rogers after my 1 year mark with my new contract (which was November 29th 2008) It would be NO CHARGE to switch to Rogers because rogers owns Fido. I said great. I waited until November 29th 2008, went into a Rogers Dealer, and explained to her what I was doing. She was extatic and said it would be no problem. She was extremely helpful. I called fido to double check everything would go okay, they informed me yes, and No Cancellation fee of $200 was being charged to my account because I was switching to Rogers. We Activated my rogers phone, and before everything could be complete, the representative Had to phone Fido to switch over my phone number. While on the Phone... She was then informed that They could not cancel it until November 30th 2009, and was informed that was the date of my 1 year mark. The Rogers representative was extremely angry at the CSR through Fido and was arguing on the phone with him that November 29th 2008 WAS the 1 year mark, and his information is wrong... And told him that i WILL NOT be charged a CSF. She asked to speak to his supervisor, she was put on hold by the Fido CSR. 45 minutes later, the Fido CSR comes on the phone and informes the Rogers representative that his Supervisor is not Available. He says he will cancel the Fido Contract tomorrow, when the number is switched to Rogers, and I will not be charged a Cancelation fee. The rogers Representative makes sure he types in this whole conversation to my Customer File with FIDO and hangs up. We then proceed with my Rogers account, Pay, and off I go. The Next day on November 30th 2008, I go into a Fido Store in Langley, BC (not a booth, but a STORE) to double check my account has been cancelled with no charges. I was ensured by the CSR for fido IN PERSON, that my account is cancelled and all was ok.
YAY, SO... Next month in December... I get an e-mail from Fido (I did Email and online billing ONLY) saying my monthly invoice was available to see... confused... i call FIDO AGAIN, and ask why this has happened. I get informed that it must be a mistake, and it will not happen again, and that I do not owe them Anything. OK. Next month in January it happens again. AGAIN I PHONE FIDO, and say the exact same thing, and am told the exact same thing. I asked them why I even have a file with them anymore, seeing as Im with Rogers, Not Fido, but whatever.
NOW, ON MONDAY MARCH 2nd 2009, I GET A CALL FROM RCO COLLECTIONS SAYING I OWE $235 TO FIDO. I say... NO that is a complete mistake. The collections Lady, `JANET` informes me what i need to do is phone fido and see what happened. So then, I PHONE FIDO AGAIN and say why am I in collections... I havent had a phone with you SINCE november and it was canceled and switched for NO CHARGE to ROGERS. The lady named MARLYNE (who actually spoke ENGLISH FOR ONCE) said there was a cancellation charge for me canceling on november. I said no, that is a mistake... explained what I was told, and she said, ok, im going to put you on hold for a moment, and i said ok. At this point I am SO FRUSTERATED WITH MY PAST SERVICE I AM NEVER GOING TO REFER ANYBODY TO FIDO, AND AM TELLING THEM TO SIGN WITH TELUS OR BELL. Marlyne come back onto the phone, and says there has been an `ERROR` on my account. APPARENTLY i was supposed to call Fido, 30 days after I Cancelled my Contract to say I have Signed on with Rogers and NO charges should be made. Hmmm... I seem to recall calling fido to complain in DECEMBER AND JANUARY about receiving invoices and telling them I HAVE SIGNED ONTO ROGERS. Marlyne explained to me this was an error and that the collection is getting REVERSED, and to phone Fido back on Friday March 6th at the very latest to make sure everything was reversed. I was assured that there are going to be NO CHARGES and will probably recieve a rebate because I payed a LAST BILL i was not even supposed to pay, and NONE of this will affect my credit... Because it BETTER ###ING NOT! I said okay, and thanked Marlyne for her patience(and for once) the GOOD customer service. I then phone the RCO collection agency and informed them what was going on, and they said okay to phone them on friday and when Fido does the reversal everything will be okay.

So friday awaits, and everything SHOULD be running smoothly... If not... I AM GOING TO THE MEDIA WITH FIDO AND HOW CRAPPY THE COMPANY IS. IT IS A SCAM AND YOU DO NOT APPRECIATE YOUR CUSTOMERS OR THEIR SERVICE. I HAVE FANTASTIC CREDIT, AND HAVE WORKED HARD TO MAINTAIN IT THAT WAY, AND WILL BE IN THE PROCESS OF PURCHASING A HOME LATE THIS YEAR. THERE BETTER NOT BE AN AFFECT ON MY CREDIT BECCAUSE OF STUPID PEOPLE MAKING BIG MISTAKES AND ERRORS SO FIDO CAN SCAM PEOPLE OUT OF MONEY AND RUIN THEIR CREDIT. IT IS NOT MY FAULT YOU CANT PROPERLY TRAIN YOUR CSR`S, OR ONLY WANT TO PAY 2$ AN HOUR FOR PEOPLE IN 3RD WORLD COUNTRIES TO ANSWER CUSTOMERS SERVICE CALLS. IF THIS IS KEPT UP THE WAY FIDO IS BEING RUN, YOU WILL GO BANKRUPT

----------------------------------------

So lets hope this ### dones`t do ANYTHING to my credit, or I am storming in to their office and Vancouver, and giving ###! and not leaving... until everything is fixed... because we all know if can be done with the click of a mouse... too bad they have ### customer service reps working for them they dont know how to work a computer.

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Fido charged by unawared services

This complaint is for FIDO accountNo [protected] (cell phone No [protected]).

1. When activated this phone for my son last year, I clear stated that only a basic service is needed, while it was bundled with long distance and internet service.

2. October 2008, I called customer service to block the above two features. The next bill showed that they were gone, while another feature was added in that is "100 anytime minutes".

3. December 2008, I had to call customer service again to find out why this feature is there, and request to block it. The representative told me that when I called in to block the other two, I MIGHT choose it. Before finished the conversation, the representative firmly guaranteed the block of the "100 anytime minutes".

4. Until now, the "100 anytime minutes" is still showed on the bill while I don't even know what it's for.

I don't want to call their customer service again, just avoid giving them any chance to add more features. Frankly speaking, this is the worst customer service I've even had.

I'm requesting a credit on my account for “100 anytime minutes" charges since I've never specified this service.

This is my phone number for FIDO to contact: [protected](evening & weekend) [protected] X 2234 (Day). Please be aware that the only topic to discuss is the cancellation of "100 anytime minutes", no others should be discussed thru their calling.

Your assistance would be greatly appreciated.

Yun (Lucy) Li

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nagia
Toronto, CA
Oct 03, 2009 11:44 pm EDT

To Mr gaetano Di Falco

I have a complaint against Fido for for getting text messages i.e. trivia questions, which I never subscribed to. I contacted Fido and spoke to "Jason" on Sept 19, 2009 at 5:25pm, he promised that he would remove the charges. Unfortunatley I still keep getting an invoice for $52.50, which Jason said he would remove and when I contacted Fido, I was told Jason wasn't there. My phone numer is [protected] the invoice is [protected] and the account is [protected]. Now I'm getting text messages from Fido asking me to pay the $52.50. I also would like to point out that many blogs on the net are complaining about this situation. Please look into the matter as I can't get anyone in Fido
to help me.
Regards
Emad Nafeh (Home) [protected]

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Reader
, CA
Feb 27, 2009 11:39 am EST

I got bogus charges for some shiittty messaging, which I do not even know for what I am getting? I got two bills of 24 $ and 33 $.. for some messaging service which talks about some quiz etc... etc.. I asked them to prove if I ever opted for this, But they just keep shut.

This is pure SCAM by FIDO.

I have wrote to their executive office and they have not responded in last two weeks. You can call Gaetano Di Falco, office of executive on following address.

[protected] ext. 4504 (toll free).

Gaetano Di Falco
Attaché, Bureau de la Direction
Advisor, Office of the Executive
Fido Solutions Inc.

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Fido misrepresently services

I have been lied to and given the wrong information by my service provider. They are only willing to help you before you sign the contract. Afterwards they go out of their way to make sure they get as much money from you as they can. I was overcharged for text messaging even after I requested my package be changed to included unlimited texting. It was only when I checked my bill that I realized that I was charged for extra texting even after the change. I was given no time to raise a concern with the clerk at the kiosk and told that there was nothing I could do except pay or my credit rating would be negatively affected.

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Reader
, CA
Feb 27, 2009 11:41 am EST

I got same type of charges for some shiittty messaging, which I do not even know for what I am getting. I got two bills of 24 $ and 33 $..

This is pure SCAM by FIDO.

I have wrote to their executive office and they have not responded in last two weeks. You can call Gaetano Di Falco, office of executive on following address.

[protected] ext. 4504 (toll free).

Gaetano Di Falco
Attaché, Bureau de la Direction
Advisor, Office of the Executive
Fido Solutions Inc.

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2:32 pm EST
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Fido nonsence internet changes

Stupid fido... I have never used any internet from the cell phone before nor I know how to use it. And then one day! boom! almost $1000 bucks charged on my mobile internet service. I phoned them and asked what happened and the CSR kept on insisting Fido doesnt make mistakes so it must be me trying to avoid paying the service after using it and that I should learn to be more responsible for my cell phone from now on. I cant believe this is what a CSR should say?!?!?!?! Anyone will similar experience?

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tlmoetl
Toronto, CA
Dec 16, 2010 7:57 pm EST

Fido constantly over charges for all sorts of things and when they are caught they claim it is a 'mistake in the system'.
I have been with them for over 6 years and have caught over 50 mistakes totally tens of thousands of dollars. If these were honest mistakes, some of the charges would have been in my favor (meaning under charging me) while others not. But ALL THEIR MISTAKES ARE OVER CHARGING! Clearly these are not honest or innocent mistakes!

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tcvancouver
Surrey, CA
Jun 11, 2009 6:24 pm EDT

FIDO IS SHAMELESS! when I saw this website, I know I'm not alone, they overcharged me everymonth, and never revealed any details to me. I've been dealing with them for 3 months now. My plan is $25 with unlimited incoming and weekends etc, they charge me $80 for access fee. I'm going to make creazy long distance phone calls, and f*ck them off!

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admin
vancouver, CA
May 10, 2009 8:00 pm EDT

HI,
I just found this company That will help you reduce your bill If Fido refuses. IF you did it and didn't realize it would be that expenssive.(long distance roaming, INTERNET DATA over minutes. etc etc
THey bassically negociate for you, know the laws in canada (Including Quebec) and will help you reduce your bill even though Fido, Rogers, Telus, or BELL refuses.

send an email

fido.charges@gmail.com

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Zombiwoof
, US
Mar 18, 2009 5:46 pm EDT

You catch a lot more bees with honey than with vinegar.

Once upon a time, I was a csr for Verizon.
First - the post from Venus is rubbish.
There simply isn't any way to rack up 825 in intenet charges while packing a suitcase.
Or 50 suitcases.
Having said that - yes - sometimes grossly excessive charges occur.
That's the nature of the beast - no billing system is perfect, and relies on human data input. Misconfigure services on an account and the bill gets screwed up.
Step 1 to resolve this type of issue is to be reasonable but firm. Also be prepared for the call. Know your plan. Thoroughly and correctly.
Step 2 is to gather information. Ask what activity generated the billing. Please keep in mind that most csr's have little technical background, so they aren't given the tools to access the information to tell you what was accessed and when.
What you will need to do is demand full records of internet access. Tell them you need to do this to understand what the billing is for.
You will be told they don't have this information.
This isn't a lie.
The csr doesn't have the info, and likely isn't aware of who does.
Calmly insist that you either be connected to, or receive a call back, from someone who does have this information.
This will require escalation of your issue, and it's quite possible that while they are looking at your account more carefully, they find an error in how it's set up.
An example would a smart phone that is normally set up with a data package. Without it, some smart phones would rack up data charges by pinging the data network periodically. If the account is configured without a data package, and someone forgets the network access block, or puts on the wrong one, this can cause extreme data charges.
Step 3. Go to a different website. The userbase here is ill qualified to understand, much less diagnose an abnormal billing for internet charges.
Instead, go to phonescoop.com, or howardforums.com
If you ultimately determine that the problem was a telco error, insist that all charges be waived and the situation corrected.
If the error was yours (this includes ignorance of your plan or phone operation) be prepared to negotiate. The strength of your position depends partly on how far up you go before you start negotiating, and partly on your perceived value as a customer.
Your value is not just a factor of your average bill, it also includes perceptions of you based on payment history and customer service logs.
There are those customers who call in every month to try to dispute valid charges. It's clear who they are. And it's easy to document their behavior in such a way that future csr's will cut them zero slack.
Don't be a Dick or a Patsy and you'll find the whole process faster and easier,

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[[YY]]2
Richmond, CA
Mar 18, 2009 5:13 pm EDT

It happened to me and I know it happened to other people. $600 in my case, 40$ for my sisters case. 50$ for parents of a friend of mine who would not know how to use the internet.
3 from personal accounts.

I think I heard from one of the radio stations that it has been happening frequently.
I am curious to what phones you guys have?
BTW Their way to handle this is:
they will say its your fault blablabla, ignore them
first they will be willing to take off 50% of the charges on your bill.
DO NOT GIVE IN.
Keep your temper, complain. Take your time to complain. be reasonable but keep in mind that what THEY are charging is unreasonable.
if you complain long enough, they will say "we can add data plan to your bill (25$) a month to cover for the ridiculous amount that they are charging you." Tell them to BLOCK the internet access of your card (if you don't need data) EVER.
If you want to be extra safe, record this conversation that you have with fido for future references.
Here, if you have sometime in your hands, keep complaining. They should wave off all the charges for internet. If you are really busy. or maybe ull give in for the $25 for 1 month to wave off that charge and to block the internet.
If they ever charge you EVER again for data, take this recording, so you have proof that you already have data blocked off. Worst comes to worst, you have the ability to take them to small claims court for the amounts they say they owe you.
KEEP insisting that you DID NOT use the data, your phone CANNOT get access to the internet while on the streets.
I think there are A LOT more people with those charges.
I am looking into this further and I am thinking of filling complain with regulation agencies or media. A Meanwhile can you guys ask around for other people who have similar experiences? (mobile internet usage overcharge).

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Venus
Toronto, CA
Mar 01, 2009 8:34 am EST
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I have also received a bill charging for internet access amounting to 825 when I didn't use it! And the ridiculous thing was, the so called internet access was done when I and my husband were busy packing for his things because he has a flight to catch.
And for all these complaints that we have, who will help us? There should be a bill that would punish providers for overcharging their customers!

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totrumpet
Toronto, CA
Feb 23, 2009 4:38 pm EST

Yes--I just got off the phone with a CSR who also insists that I purchased two Musictones on my phone. I have had my phone for 5 years, and I have used the same ringtone since the very beginning, one that came with the phone. They insist the transactions are legitimate and that if I didn't purchase them, somebody must have used my phone to do it. Well, they used my phone to purchase musictones and then deleted them?!? The musictones aren't even on my phone--only the charges on my invoice. There are no text message records of the transactions either. Grr...

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Juranny
Montreal, CA
Feb 19, 2009 1:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi there, it is happening to me right now. They charged me 300 bucks for internet, I never used it. What are you going to do? I wont pay for something I did not use. Some help please.

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Fido liars

I have a rogers phone which I had hoped to put on a Fido plan. I called Fido and asked if this was possible, the operator readily agreed and stated that in order to do this I would need a Fido SIM card at a cost of $40, he then provided a number of false prepaid plans. I ordered the card and did what I was told to activate the phone. The operator put a dollar on the account to keep it in operation, but when I put the card in the phone there was a subsidy password required. After inquiring of this from Fido they say that the card is useless in that phone and there is no way that it would ever have worked. They will not provide a refund for the card or provide any apology. Big Waste of Time and Money!

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admin
vancouver, CA
May 10, 2009 8:01 pm EDT

HI,
I just found this company That will help you reduce your bill If Fido refuses. IF you did it and didn't realize it would be that expenssive.(long distance roaming, INTERNET DATA over minutes. etc etc
THey bassically negociate for you, know the laws in canada (Including Quebec) and will help you reduce your bill even though Fido, Rogers, Telus, or BELL refuses.

send an email

fido.charges@gmail.com

Z
Z
Zombiwoof
, US
Mar 18, 2009 5:50 pm EDT

If you had competed your contractual obligation rogers, they would remove the subsidy lock.

If it was a prepaid phone through rogers, then the phone stays locked.
That's the way it's supposed to be.

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Fido unsatisfied by cellphone sets

My wife and myself bought two cellphone from fido solutions inc from their store at erinmills town centre, mississauga ontario canada in november of 2008. Since the first week itself the phones do not work properly (all my calls straight away go to missed calls and my wifes phone doesnot display the name of the caller). Initially when we bought these phone, we also renewed our 3 yr contract but in the store that day the person who was helping us told us that if wanted iphones we would have to take internet plan also but on the contary one can buy iphones without internet too. He didnot tell us other options we had and kind of pushed us into buying these crappy phones. I am really dissatisfied by the service of these phone sets and also the service of the store. I have been a loyal fido customer and I have the same plan from nov 2005 that is when this company was introduced. I was really let down by this attitude of the company people.

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Fido boycott fido!

http://nofido.wordpress.com/

Consumers Beware: Boycott Fido!~ Please welcome to comment, vent your anger on that page on your poor and nasty treatment by Fido, Spread the word around throughout Canada and the world
in the internet so that it will go bankrupt, its reputation tarnished and learns its lessons of cheating poor customers and their loyalty. Sometimes it take a bit of courage
to push those companies to change their nasty habits and thinking as well as their systems and marketing philosophies... Good Luck!

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DeeJay Alex
Toronto, CA
Jul 20, 2016 6:55 am EDT
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my conversation with FIDO

Back a few months I went to renew my contract, and purchase a new phone. While going through this process, I was being upsold a new tablet. LG tablet. The sales person was quite aggressive as I did not really need the tablet. I had an Ipad at home. Being persistent she said its only $10 per month. To move on I asked, can I tether my data to this tablet, and she said its ok... saying you have so much on your data plan you wouldnt need to add data. I said that as long as its only $10 bucks a month then to go ahead and sell me the tablet. Its a terrible tablet.
Alex
9:19am
Alex
Everything was fine, until 2 months ago, I started seeing an additional charge of charge of $10 for data. Something I did not ask for. Right away I called your CSR and was told that in order to maintain my easy payment, I had to have the data plan. I said this was not what I was told and asked to remove the $10. Sorry, they said, I cannot do that. I was then transferred to a customer care specialist and after a 1 hour conversation, was told that this charge will be removed. I told her that if this charge goes back on my account next month, I will cancel my service.
Alex
9:20am
Alex
She proceeded to tell me that this $10 is so unnecessary and a waste of money. Its not worth having. This coming from a customer care specialist. I agreed. I use the table maybe once a month for a game, because it is slow, and useless.
She said she would keep an eye on my account in the event that this charge would return... sure enough it did.
I contacted your CSR department again, and after explaining my issue, I asked, is this how a 20 year customer should be treated... and the response was, "well, I guess so"
That was the last straw...there was no attempt to make it right, now alternative solution, just "would you like to cancel now?"
Read your contract, was the final quote. I dont reacall signing anything that states data...
it was time for me to go... this issue has been riddled with lies, disrespect, and manipulating. Something I would have never expected with FIDO... but then i realized, hey, this is Rogers... of course I should expect it.
Fido
9:34am
Fido
I'm really sorry about the experience you had Alex.
Have you been able to review your agreement yet though? You will see the details of your data plan as well as the details of the easy pay.
I can completely understand how frustrating this can be but unfortunately we can't have an active Easy Pay without an active monthly Plan.
Our cheapest data plan is the $10 one but we also have a $15 option. By having the data plan active, you were able to get the tablet on a monthly payment basis.
The tablet can be kept to be used only with tethering or WIFI as long as it is purshased outright.
I'll make sure to follow up with the person you spoke to in June about removing the plan to make sure they have the right information and this doesn't happen again.
Sorry again about what happened. I'll be available if you need me.
-Alyson
Alex
9:38am
Alex
I don't give a damn about the contract... that is not what I was told or sold... What was done was being tricked into this damn contract... I was assure when I signed up for the tablet, that this would not happen. This is lies, manipulation and in my opinion illegal. Its B.S. like this that infuriates me. A crappy tablet, with overpriced data and pathetic service on all levels. Even this conversation is wasting my time. I will be taking this up with CRTC or whomever will listen. You folks keep plugging this contract, when I was told verbally by two different people that this is wrong. Such a pathetic company.
Alex
9:40am
Alex
Had I know all of this ###, I would not have purchased this tablet. I was dupped and ripped off.
This is how your company works, like a cheap used car dealership...then I want nothing to do with it.
With all the lies and misleading information, you think that at least I could either return the tablet, or your company would have done something to make it right. But all i get is this blah blah blah - no wonder so much hate for FIDO.
Fido
9:51am
Fido
I'm really sorry to read you feel this way and it's unfortunate if there was any misunderstanding in how the agreement, plan and easy pay work. The details you were given above are all accurate and also as stated on the agreement. If you have any other question, we're making ourselves avaialble.
Thanks,
-Alyson

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speakout22
Vancouver, CA
Dec 10, 2008 1:08 am EST

http://boycottfido.blogspot.com/

I experienced the same poor treatment Fido dishes out at their customers. If you too have decided to boycott Fido then please go on that page and comment on your negative treatment. Let's make sure that they KNOW they can't treat people like this without reprecussions.

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Erika Kalou
montreal, CA
Dec 12, 2010 1:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Fido was one of the best network in Canada untill Rogers got their stinking hands on. They came in with their greed and rip off. Rip off? No, actually that is stealing from millions of poor Canadians with high prices, hidden costs and inexplicable charges. I am changing today.
BOYCOTT FIDO!

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RICHARD HOOVER
Toronto, CA
Jun 02, 2010 11:42 am EDT
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Fido serviced my cell phone and deleted five years of business and personal contact numbers, half are private and cant be found in Europe especially with ethnic names I cant remember, , but I coded them in first names and places marked, , , my cell I do it my way. They deleted 153 numbers because the sales person pushed the buttons on my pad like it were some toy and made a gross negligent error or did it for fun, Hoew do I know ?
They offered me a hudred bucks credit, , , wow five years of my work and contacts i made flying 16 times to Europe and back to Toronto, , , thousands and thousands spent, , , im worth only a faction on a credit.

I SAY, , FIDO THROW YOUR IMAGE OF THE NICE DOGGY A CHEAP BONE, , , iM A PITBULL AND I WANT THE STEAK ! i WORKED FOR IT! i WILL BITE YOUR [censor] TILL HELL FREEZES OVER IN COURT, , , YOUR LIABILITY IS NOT WRITTEN TO OVER RIDE THE LAW, , , AND IF THE LAW ALLOWS IT THEN YOUR SLEEPING IN THE SAME BED, , , , AND THAT CALLS FOR RE EVALUATION OF OUR LEGISLATION IN ONTARIO AND FEDERAL LAWS !

A DAVID AND GOLIATH STORY DUDES, , , , JUMP ON BOARD TO THE FREEDOM TRAIN AND LETS KICKTHEIR [censor] AND CALL FOR RESPECT AND DIGNITIES MET WITH RESPECT, , , NOT ABUSE LIKE SHEEP PUT OUT TO SLAUGHTER! WERE NUMBERS THATS IT! WE LIVE IN THEIR REALM AND FANCY OURSELVES AS PRIVELEDGED CELL PHONE YUPPIES AND COOL INDIVIDUALS WHATEVER YOUR POSE MAY BE, , , , , WAKE UP AND BE A SOMEBODY MY MA ALWAYS SAID ! tHATS WHY THEY EAT AT THEIR CAFES AND RESTURANTS AND HANG OUT AT THE ELITE CLUBS, , , THEY THINK THEY ARE ABOVE US THE AVERAGE GOE, , , , BULL WE ARE EQUAL CANADIANS, , , GOT THAT FIDO, , , ROGERS, , , CANADA, , , , YEAH CANADA YOUR SLIPPING DOWN WITH THE SLEEZE SLUMMING CAPITALIST PIGS THAT DONT RESPECT TRUE ETHICAL CAPITALISM. tHEY ARE AS BAD AS ANY COMMUNIST, AT LEAST COMMIES GAVE IT TO YOU STRAIGHT, , , FIDO PLAYS WORD GAMES AND HIDES BEHIND THEIR UNDERWRITERS WORDS OF SCREENING OUT ALL LIABILITIES THAT FIDO IS NEGLIGENT OF, , , WHO PAYS WHO OFF TO GET AWAY WITH THIS SLIME WE ARE SUPPOSE TO EAT ?

IM NOT EATING IT, , , , BECAUSE EVERYONE ELSE DOES, , , ? THATS HOW PEOPLE WERE DECIEVED BY HITLER AND STALIN ETC. WINDOW DRESSING IS THEIR GAME TO LURE YOU IN, , , SAME OLD TRICKS WITH A CREAMY COATING ON THEIR ADVERTISMENTS, , , , MAN WE LIKE THE CREAM I SEE ! MAKES YOU FAT AND LATHARGIC AND DUMB LIKE A COW, , , WAKE UP BITE THEIR [censor] NOT THE GRASS! PIT BULL, , , AGAINST PITBULL, , BUT ONE IS GLORIOUS AND GOOD, , , , US!

X CUSTOMER RICHARD !

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admin
vancouver, CA
May 10, 2009 8:02 pm EDT

HI,
I just found this company That will help you reduce your bill If Fido refuses. IF you did it and didn't realize it would be that expenssive.(long distance roaming, INTERNET DATA over minutes. etc etc
THey bassically negociate for you, know the laws in canada (Including Quebec) and will help you reduce your bill even though Fido, Rogers, Telus, or BELL refuses.

send an email

fido.charges@gmail.com

K
K
Kev
, HK
Mar 12, 2009 10:55 am EDT

As a matter of fact, I have already unlocked my Fido cellphones by myself (Yay!) and I shall do more. (Tip: Your Fido phones are, sadly locked can use with this or Rogers carrier only, I heard in AT&T from the States if you ask their customer support nicely by making some excuses like you are going on a trip to Europe...
they will give you the unlock code to the unlock your branded cellphone
so you can use it in any country. Wow Fido is not this
My next goal is flashing the original firmware (without Fido logo or its internet options on it of course)
This is already one form of protest.. I know that this can be a breach of contract or illegal.. BUT I don't care about Fido anymore nor I am going to use their services as they cheat, swindle us poor customers for their pleasure and advantage, its their fault.
Why should I honour the contract when they failed to deliver what the customer wanted, and always
cheat, nickel and dime poor customers even in times of economic difficulty?
Why the Canadian government support the cruel behaviours of the monopoly companies like the Big three Rogers, Telus and Fido?
Also, I find it very interesting that only Canada and the UK sells locked phones such as the Blackberry instead of unlocked ones? is this kind of manipulation on the customer and insult on the customers intelligence?
Do you know in the Far East, you can buy the original unlocked cellphones like the Blackberry and Sony Ericssons for a relative cheaper price compare to the rip off deals by those phone carriers in Canada. One day Fido shall learn its tough lessons of cheating poor customers and their loyalty. They shall be bankrupt.
If you have a Fido/Rogers phone, you have two choices, either immediately cancel it (without paying any crazy ECF), or unlock it.
Do NOT, I repeat do not ever do business with this unethical company..unless you wanted to get a high blood pressure. Canadians (expecially those who had been victims by Fido), We must speak up for the sake of a better tommorow for everybody.

R
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Reader
, CA
Feb 27, 2009 11:41 am EST

I got same type of charges for some shiittty messaging, which I do not even know for what I am getting. I got two bills of 24 $ and 33 $..

This is pure SCAM by FIDO.

I have wrote to their executive office and they have not responded in last two weeks. You can call Gaetano Di Falco, office of executive on following address.

[protected] ext. 4504 (toll free).

Gaetano Di Falco
Attaché, Bureau de la Direction
Advisor, Office of the Executive
Fido Solutions Inc.

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notsostupid
Etobicoke (Toronto), CA
Jan 11, 2009 1:24 am EST

The way to boycott is by stop using their service...every person is a different customer and have different issues... We all understand things differently.

ComplaintsBoard
K
6:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I once went to pay my invoice at the Fido store, I waited in line for so long, when it was my turn the clerk is really rude, instead of saying something like "sorry for the long wait" he just said to me "Next" "Because there are long lineups you should go pay the bill at the bank" As a loyal customer to Fido, I always pay my bills on time (except when they...

Read full review of Fido and 4 comments
ComplaintsBoard
K
5:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fido cheating and false promises

The truth is fido will grab every dollar.. Nickel and dime you with every opportunity they can get.. So don't give them any chance!

The lesson is clear: don't ever, I repeat do not sign any contract commitment (even if its verbal) with fido or rogers

As it is most likely, the renewal agreement is not a formal contract, (its a red flag and a good indication of scam) for example: a telemarketer or fido agent calls you up asking about you customer's satisfaction
And offers you a free sony ericsson w300i phone for $0 but the catch is you will have to agree to a 3 year agreement and the new number is already activated.. If you wanted to cancel after that, too late.. You will be punished with a hefty ecf fee. This is one their sneaky tricks.. Another one is the system access fees
(who ever said fido dropped those fees after november 4, 2008?)

Remember: without your signature on the contact, it won't hold up, if they do this without your consent or knowledge
You can use this as evidence to dispute this to the fido customer relations department.

Hope this helps, its time to declare war on fido.

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Melly1
, CA
Oct 07, 2009 1:53 pm EDT

Fido sucks! They have messed up my account so many times.. charged me over 1200 dollars incorrectly and still continue to screw up. I cleared up my bill and requested them to cancel... they said in a month they would do it... and now they say i owe 500 dollars more... i don't think so. Do not use Fido.. they have horrible customer service and are horrible with maintaining accounts.

A
A
angrykidatextrabilling
, CA
Dec 27, 2010 6:57 am EST

Recieved a third party charges just from recieving a text messange about a quiz. Got billed over $15 in just two months. Contract doesn't even cover it.

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greenguy1334
WOODBRIDGE, CA
May 10, 2015 9:53 am EDT

Before i had 500 MB i could watch every night 10 to 15 minutes YouTube now i have 2 GB and for 8 minutes that I watched YouTube I checked my usage it was about 200 MG. they are doing cheating .

MaryP
MaryP
Toronto, CA
Dec 09, 2009 1:46 pm EST

Hi Melly1. Sorry to hear your having trouble. If you need assistance, please let me know. You can either reach me via the PM on this site or your can reach out to us at http://www.twitter.com/fidomobile
Thanks,
Mary

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A
admin
vancouver, CA
May 10, 2009 8:02 pm EDT

HI,
I just found this company That will help you reduce your bill If Fido refuses. IF you did it and didn't realize it would be that expenssive.(long distance roaming, INTERNET DATA over minutes. etc etc
THey bassically negociate for you, know the laws in canada (Including Quebec) and will help you reduce your bill even though Fido, Rogers, Telus, or BELL refuses.

send an email

fido.charges@gmail.com

K
K
Kev
, HK
Mar 12, 2009 11:23 am EDT

It is a SCAM.. I already distrust Fido. They have already lost credibility and consumer confidence.. They will get no respect from me.
As a matter of fact, I have already unlocked my Fido cellphones by myself (Yay!) and I shall do more. (Tip: Your Fido phones are, sadly locked so can only use with this or Rogers carriers, which means if you attempt to use another carrier SIM card from another country when you're outside Canada. it will prompt you to "insert SIM" I heard from a AT&T user website in the States if you ask their customer support nicely by making some excuses like you are going on a trip to Europe...they will give you the unlock code to the unlock your branded cellphone so you can use it in any country. Wow Fido wouldn’t even have been so courteous.
My next goal is flashing the original firmware (without Fido logo, screensaver or its internet options on it of course)
This is already one form of protest.. I know that this can be a breach of contract or illegal.. BUT I don't care about Fido nor I am going to use their services anymore as they cheat, swindle us poor customers for their benefit, pleasure and advantage, its their fault.
Why should I honour the contract when they failed to deliver what the customer wanted, and always
cheat, nickel and dime poor customers even in times of economic difficulty?
Why does the Canadian government support the cruel and bullish behaviours of these Big 3 monopoly companies like Rogers, Telus and Fido?
Also, I find it very interesting that only Western countries like Canada sell only locked phones such as the Blackberry, iPhone instead of unlocked ones? is this kind of manipulation on the customer and direct insult on the customers intelligence?
Do you know in the Far East, you can buy the original unlocked cellphones like the Blackberry and Sony Ericssons for a relative cheaper price..
compare to the rip off deals by those phone carriers in Canada. . Whats more, you don't have to worry about getting stuck to one carrier because you are given the choice of locked or unlocked phone of your favourite mobile brands by the retailers (talking about customer protection.. now beat that Fido!)
One day Fido shall learn its tough lessons of cheating poor customers and their loyalty. They shall be bankrupt like what happened to the GM.
If you have a Fido/Rogers phone, you have two choices, either immediately cancel it (without paying any crazy ECF), or just unlock it. (or get an experience tech to unlock it for you for a small fee)
Do NOT, I repeat do not ever deal with this unethical company..unless you wanted to get a high blood pressure. Canadians (expecially those who had been victims by Fido), We must speak up for the sake of a better tommorow for everybody.

N
N
notsostupid
Etobicoke (Toronto), CA
Jan 11, 2009 12:55 am EST

You accept an offer from a telemarketer and then you want to declare them war?
An agreement is legal, even there is no signature...now if you read FIDO's term and conditions it states that you have 15 days satisfaction to cancel all and avoid being stucked with a 2 or 3 years term.
Please people, be smart and stop being stupid...who will send you a FREE phone? WHY would you get it...NOTHING IS FREE.
The reason why SCAMS exist is because you are so gullible!
Dont accept offers over the phone, ask them to send you writen information, if doesnt exist, then DO NOT TAKE IT...better skip it than being sorry!.
As per the System Access Fee...who said they dropped it? Their advertising states they have new plans without SAF...and what I understand is that If I dont want to pay SAF I need to call them and get one of the new plans...but before I do that...I better ask, what will be the conditions on them...maybe is not worth it if it will have an impact in my current service...watch out...be smart!

ComplaintsBoard
H
1:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fido stolen iphone

If you own an iPhone be careful not to lose it or in my case have it stolen. Fido will not replace that phone for anything less than $675. They are rude, ands seemed to care less when I told them they would lose me as a customer as I would rather pay $400 dollars to buyout the contract as the cheapest option of continuing with a contract, buying a new phone, or opting out. They demanded a $200 deposit when I bought it and told me it wasn't their fault it was lost. Do not, I repeat, do not do any business with this gouging, predatory, money grubbing corporation who do not deserve a penny of your business or trade.

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the great kazoo
West Vancouver, CA
Aug 14, 2009 4:16 pm EDT

I'm confused. Why would anyone expect the phone company to replace their phone for anything less than full price? THEY didn't lose the phone, nor did they steal it.

Really, this complaint make no sense at all.

ComplaintsBoard
P
12:58 pm EST

Fido sweepstakes took money no prize

I was sent a check for $4, 293.78 US dollars and I was asked to send $2, 800 back for taxes. Ultimately I would receive a check for $180, 000 dollars. I opened up a checking account so I would not link this check to my personal account. I was told to call first. I did and spoke with a Peters Jacob [protected]. I told him I would send the money when the check cleared. He advised me that the contest entry date was upcoming and I had to reply immediately to recieve the money. I reluctantly sent have of the $2, 800 via Western Union to a Patricia Newtons, whom I was told was with the Federal Govt and this money was for taxes.in the end, the check that was sent to me was fraudulent. I was in contact with Jacob and he told me that this was because their banking accounts were illegally accessed. He said he put in a claim to refund my money. I called him every week and he had a different story as to why my money was not returned. He did say it was approved and pending. Now I call the number and I get a recording stating the customer I am calling is unavailable. This all started mid October. I am at a loss of what to do.in hindsight I see how stupid it was to get involved. I am now out.$1, 400.00. If anyone can help me, please let me know.

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the great kazoo
West Vancouver, CA
Aug 14, 2009 4:22 pm EDT

Really? You bought that scam? Sorry, that has nothing to do with FIDO, and your money is gone. If you send money via Western Union you should remember two things. The firs tis that it's probably a scam, no legitimate company uses WU to process funds. The second is that, once the money has been picked up at WU, it is GONE. You cannot find it, trace it, or retrieve it.

ComplaintsBoard
S
7:14 am EST

Fido fraudulent services

I am very upset at Fido.
I've just been through a series of endless telephone calls and I am totally disgusted.
I feel I have been made a fool and trapped into charges I specifically tried to avoid.

Like many other Canadians, I was lusting after the iphone but found it too expensive and the internet package over priced.

A Fido agent called me asking about my customer's satifaction and I told him about how I felt about the new iphone packages.

He offered me a great deal on the phone by using my Fido dollars, getting me to agree to a 3 year contract, and signing up to a monthly plan.
Ok, great so far I said but what are monthly fees going to be? I was not interested in being caught paying higher charges and absolutely did not want the internet roaming package from Fido. I just wanted to be able to connect to a WIFI network. The Fido representative said this would be no problem. Just don't subscribe to the internet package and you won't be charged. Sounded like a great deal so I said yes and agreed to the 3 year contract.

But since having received my iphone, I have been battling and battling with the billing department at Fido.

1st, I could not understand why I was charged approximately 80$ more than promised for the purchase of the phone. After calling and complaining I was than given a credit of 17$ plus an additional 56$.

The second bill came through but the 56$ was not yet credited and there was an astronomical roaming internet charge on top of it...
I was then again promised the 56$ credit for the following month but the internet charges were not removed! ... Apparently I was supposed to know that my phone was connecting automatically to Fido's internet service and not to my home WIFI when at home. I was also supposed to know that I had to call Fido and make sure my phone was disconnected from their internet network, although I specifically requested NOT to have that connection.
Apparently, Once the phone was delivered and I had phone in hand. I was supposed to contact Fido and tell them again to block my internet service. I was never informed of this when I first ordered the phone and there wasn't any notice when I receive th phone either.

In my last conversation, one of the customer service agent actually informed me that Apple asks Fido not to inform its clients from the blocking possibility and conditions of the internet service. Why? This apparently disadventage Apple.

So what about disadventaging your customers Fido? We are the ones who end up paying and stupidly have registered for 3 dawn years of dishonest services!
Fido does not want to credit me the internet connection done without my knowledge, dispite te fact I refused them from the moment I registered and ordered my iphone.
I am outraged by the whole sour deal here and feel taken for an idiot.
I can only tell you DO NOT REGISTER WITH FIDO IT IS A SCAM!

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K
Kev
, HK
Mar 12, 2009 11:15 am EDT

It is a SCAM.. I already distrust Fido. They have already lost credibility and consumer confidence..
As a matter of fact, I have already unlocked my Fido cellphones by myself (Yay!) and I shall do more. (Tip: Your Fido phones are, sadly locked so can only use with this or Rogers carriers, which means if you attempt to use another carrier SIM card from another country when you're outside Canada. it will prompt you to "insert SIM" I heard from AT&T user in the States if you ask their customer support nicely by making some excuses like you are going on a trip to Europe...
they will give you the unlock code to the unlock your branded cellphone
so you can use it in any country. Wow Fido wouldn’t even have been so courteous.
My next goal is flashing the original firmware (without Fido logo or its internet options on it of course)
This is already one form of protest.. I know that this can be a breach of contract or illegal.. BUT I don't care about Fido anymore nor I am going to use their services as they cheat, swindle us poor customers for their pleasure and advantage, its their fault.
Why should I honour the contract when they failed to deliver what the customer wanted, and always
cheat, nickel and dime poor customers even in times of economic difficulty?
Why the Canadian government support the cruel and bullish behaviours of the monopoly companies like the Big three Rogers, Telus and Fido?
Also, I find it very interesting that only Canada and the UK sells locked phones such as the Blackberry, iPhone instead of unlocked ones? is this kind of manipulation on the customer and insult on the customers intelligence?
Do you know in the Far East, you can buy the original unlocked cellphones like the Blackberry and Sony Ericssons for a relative cheaper price..
compare to the rip off deals by those phone carriers in Canada. . Whats more, you don't have to worry about getting stuck to one carrier because you are given the choice of Locked or Unlocked phone by the retailers (talking about customer protection) (now beat that Fido!)
One day Fido shall learn its tough lessons of cheating poor customers and their loyalty. They shall be bankrupt.
If you have a Fido/Rogers phone, you have two choices, either immediately cancel it (without paying any crazy ECF), or just unlock it. (or get a experience tech to unlock it for you for a small fee)
Do NOT, I repeat do not ever deal with this unethical company..unless you wanted to get a high blood pressure. Canadians (expecially those who had been victims by Fido), We must speak up for the sake of a better tommorow for everybody.

K
K
KeptUnknown
, CA
Mar 12, 2009 2:08 am EDT

I stand neutral for both posts from above. both are correct in their own way.

My friend also got nailed by getting billed a total of 400$ with rogers due to his iphone roaming charges. But that didn't stop me from getting an iPhone.

What i did was once i got a new plan finalized, i asked them to block the internet connection for rogers network and block for the iphone usage. When i got the iphone, i called back once again to confirm that i have both blocked. So far its been almost 1 month and i'll wait to see if my bill is charged but i think i won't be because from the iphone, you can turn off; 3G, EDGE, data roaming and also WiFi networks. As long as u have DATA ROAMING turned off, it shouldn't be a problem.

I been through quite some time to get my new plan today without the stupid data plan that would lead to 60$ a month after tax. All i have right now is a total of 39.01 Tax-included and i paid 200$ for the iphone.

The next time if anything happens, billing or anything, just mention that you'll refer to or consult ""CRTC"" (search it up if need to) about the problem your having. It's basically the parent of all the wireless phone service providers out there. Once you mention this they should automatically listen to all your concerns and will fix anything if possible. Thats what my friend did and he got his 400$ back and gave him a bonus of free network calling.

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notsostupid
Etobicoke (Toronto), CA
Jan 11, 2009 12:25 am EST

Im sorry to say this but, yu got what you deserved.
If you were more careful when buying stuff or registering for a product or service you might understand better that is our fault (I mean US as cutomers)...we dont read the fine prints, we dont really know how technology works and we just want to get the latest, coolest gadgets. Why you want to buy an IPHONE and stupidly ask for no INTERNET plan...who does that?, is like buying a car and not purchasing an insurance.
You see people out there buying routers or bluetooths, but wrongly protecting the access and... what happens? charges appear!... someone else could use that connection (How many of us have been able to connect WI-FI without the owners knowledge on the streets, coffee places, even at home...?)
I agree that we are not the only ones learning by making mistakes, but I feel sorry for those people working at Customer Service and trying to resolve the situation for a stupid Customer that thought he was smarter and benefited from a service due to his ignorance!. Be honest, do research, get information and pay for what you use, that is the only thing fair to do!
We must complain when something is wrong (unfair) and try to corrected or resolve it, How can you say is a SCAM?We are all humans (employees, customers) and we all make mistakes... but IGNORANCE is not an excuse and there is much to learn.

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About Fido

Screenshot Fido
Fido offers mobile phone services in Canada, including a variety of plans for talk, text, and data. They also sell smartphones and accessories. Additionally, Fido provides home internet services with different speed options. Customers can manage their accounts online or through the Fido app.
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Overview of Fido complaint handling

Fido reviews first appeared on Complaints Board on Oct 19, 2007. The latest review No customer loyalty was posted on Jun 7, 2024. The latest complaint Cell phone bill for mobile service never used was resolved on Jan 14, 2024. Fido has an average consumer rating of 4 stars from 291 reviews. Fido has resolved 230 complaints.
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  1. Fido Contacts

  2. Fido phone numbers
    611
    611
    Click up if you have successfully reached Fido by calling 611 phone number 6 6 users reported that they have successfully reached Fido by calling 611 phone number Click down if you have unsuccessfully reached Fido by calling 611 phone number 7 7 users reported that they have UNsuccessfully reached Fido by calling 611 phone number
    Mobile Services (From Fido Phone
    388
    388
    Click up if you have successfully reached Fido by calling 388 phone number 0 0 users reported that they have successfully reached Fido by calling 388 phone number Click down if you have unsuccessfully reached Fido by calling 388 phone number 5 5 users reported that they have UNsuccessfully reached Fido by calling 388 phone number
    Internet Services (From Fido Phone
    +1 (888) 481-3436
    +1 (888) 481-3436
    Click up if you have successfully reached Fido by calling +1 (888) 481-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (888) 481-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (888) 481-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (888) 481-3436 phone number
    Mobile Services
    +1 (888) 236-3436
    +1 (888) 236-3436
    Click up if you have successfully reached Fido by calling +1 (888) 236-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (888) 236-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (888) 236-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (888) 236-3436 phone number
    Internet Services
    +1 (514) 933-3436
    +1 (514) 933-3436
    Click up if you have successfully reached Fido by calling +1 (514) 933-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (514) 933-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (514) 933-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (514) 933-3436 phone number
    United States
    +1 (514) 925-4590
    +1 (514) 925-4590
    Click up if you have successfully reached Fido by calling +1 (514) 925-4590 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (514) 925-4590 phone number Click down if you have unsuccessfully reached Fido by calling +1 (514) 925-4590 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (514) 925-4590 phone number
    International
    +1 (866) 888-3436
    +1 (866) 888-3436
    Click up if you have successfully reached Fido by calling +1 (866) 888-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (866) 888-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (866) 888-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (866) 888-3436 phone number
    Mandarin and Cantonese
    More phone numbers
  3. Fido emails
  4. Fido address
    800 De La Gauchetière Street West, Suite 4000, Montréal, Quebec, H5A1K3, Canada
  5. Fido social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Fido Category
Fido is ranked 16 among 343 companies in the Telecommunications category

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