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Customer Service

611 (Mobile Services (From Fido Phone)
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800 De La Gauchetière Street West, Suite 4000
Montréal, Quebec
Canada - H5A1K3
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Complaints & Reviews

stolen iphone

If you own an iPhone be careful not to lose it or in my case have it stolen. Fido will not replace that phone...

sweepstakes took money no prize

I was sent a check for $4, 293.78 US dollars and I was asked to send $2, 800 back for taxes. Ultimately I would receive a check for $180, 000 dollars. I opened up a checking account so I would not link this check to my personal account. I was told to call first. I did and spoke with a Peters Jacob [protected]. I told him I would send the money when the check cleared. He advised me that the contest entry date was upcoming and I had to reply immediately to recieve the money. I reluctantly sent have of the $2, 800 via Western Union to a Patricia Newtons, whom I was told was with the Federal Govt and this money was for taxes.in the end, the check that was sent to me was fraudulent. I was in contact with Jacob and he told me that this was because their banking accounts were illegally accessed. He said he put in a claim to refund my money. I called him every week and he had a different story as to why my money was not returned. He did say it was approved and pending. Now I call the number and I get a recording stating the customer I am calling is unavailable. This all started mid October. I am at a loss of what to do.in hindsight I see how stupid it was to get involved. I am now out.$1, 400.00. If anyone can help me, please let me know.

  • Th
    the great kazoo Aug 14, 2009

    Really? You bought that scam? Sorry, that has nothing to do with FIDO, and your money is gone. If you send money via Western Union you should remember two things. The firs tis that it's probably a scam, no legitimate company uses WU to process funds. The second is that, once the money has been picked up at WU, it is GONE. You cannot find it, trace it, or retrieve it.

    0 Votes

fraudulent services

I am very upset at Fido.
I've just been through a series of endless telephone calls and I am totally disgusted.
I feel I have been made a fool and trapped into charges I specifically tried to avoid.

Like many other Canadians, I was lusting after the iphone but found it too expensive and the internet package over priced.

A Fido agent called me asking about my customer's satifaction and I told him about how I felt about the new iphone packages.

He offered me a great deal on the phone by using my Fido dollars, getting me to agree to a 3 year contract, and signing up to a monthly plan.
Ok, great so far I said but what are monthly fees going to be? I was not interested in being caught paying higher charges and absolutely did not want the internet roaming package from Fido. I just wanted to be able to connect to a WIFI network. The Fido representative said this would be no problem. Just don't subscribe to the internet package and you won't be charged. Sounded like a great deal so I said yes and agreed to the 3 year contract.

But since having received my iphone, I have been battling and battling with the billing department at Fido.

1st, I could not understand why I was charged approximately 80$ more than promised for the purchase of the phone. After calling and complaining I was than given a credit of 17$ plus an additional 56$.

The second bill came through but the 56$ was not yet credited and there was an astronomical roaming internet charge on top of it...
I was then again promised the 56$ credit for the following month but the internet charges were not removed! ... Apparently I was supposed to know that my phone was connecting automatically to Fido's internet service and not to my home WIFI when at home. I was also supposed to know that I had to call Fido and make sure my phone was disconnected from their internet network, although I specifically requested NOT to have that connection.
Apparently, Once the phone was delivered and I had phone in hand. I was supposed to contact Fido and tell them again to block my internet service. I was never informed of this when I first ordered the phone and there wasn't any notice when I receive th phone either.

In my last conversation, one of the customer service agent actually informed me that Apple asks Fido not to inform its clients from the blocking possibility and conditions of the internet service. Why? This apparently disadventage Apple.

So what about disadventaging your customers Fido???? We are the ones who end up paying and stupidly have registered for 3 dawn years of dishonest services!!!
Fido does not want to credit me the internet connection done without my knowledge, dispite te fact I refused them from the moment I registered and ordered my iphone.
I am outraged by the whole sour deal here and feel taken for an idiot.

  • No
    notsostupid Jan 11, 2009

    Im sorry to say this but, yu got what you deserved.
    If you were more careful when buying stuff or registering for a product or service you might understand better that is our fault (I mean US as cutomers)...we dont read the fine prints, we dont really know how technology works and we just want to get the latest, coolest gadgets. Why you want to buy an IPHONE and stupidly ask for no INTERNET plan...who does that?, is like buying a car and not purchasing an insurance.
    You see people out there buying routers or bluetooths, but wrongly protecting the access and... what happens?? charges appear!... someone else could use that connection (How many of us have been able to connect WI-FI without the owners knowledge on the streets, coffee places, even at home...?)
    I agree that we are not the only ones learning by making mistakes, but I feel sorry for those people working at Customer Service and trying to resolve the situation for a stupid Customer that thought he was smarter and benefited from a service due to his ignorance!. Be honest, do research, get information and pay for what you use, that is the only thing fair to do!
    We must complain when something is wrong (unfair) and try to corrected or resolve it, How can you say is a SCAM?We are all humans (employees, customers) and we all make mistakes... but IGNORANCE is not an excuse and there is much to learn.

    0 Votes
  • Ke
    KeptUnknown Mar 12, 2009

    I stand neutral for both posts from above. both are correct in their own way.

    My friend also got nailed by getting billed a total of 400$ with rogers due to his iphone roaming charges. But that didn't stop me from getting an iPhone.

    What i did was once i got a new plan finalized, i asked them to block the internet connection for rogers network and block for the iphone usage. When i got the iphone, i called back once again to confirm that i have both blocked. So far its been almost 1 month and i'll wait to see if my bill is charged but i think i won't be because from the iphone, you can turn off; 3G, EDGE, data roaming and also WiFi networks. As long as u have DATA ROAMING turned off, it shouldn't be a problem.

    I been through quite some time to get my new plan today without the stupid data plan that would lead to 60$ a month after tax. All i have right now is a total of 39.01 Tax-included and i paid 200$ for the iphone.

    The next time if anything happens, billing or anything, just mention that you'll refer to or consult ""CRTC"" (search it up if need to) about the problem your having. It's basically the parent of all the wireless phone service providers out there. Once you mention this they should automatically listen to all your concerns and will fix anything if possible. Thats what my friend did and he got his 400$ back and gave him a bonus of free network calling.

    0 Votes
  • Ke
    Kev Mar 12, 2009

    It is a SCAM.. I already distrust Fido. They have already lost credibility and consumer confidence..
    As a matter of fact, I have already unlocked my Fido cellphones by myself (Yay!!) and I shall do more. (Tip: Your Fido phones are, sadly locked so can only use with this or Rogers carriers, which means if you attempt to use another carrier SIM card from another country when you're outside Canada. it will prompt you to "insert SIM" I heard from AT&T user in the States if you ask their customer support nicely by making some excuses like you are going on a trip to Europe...
    they will give you the unlock code to the unlock your branded cellphone
    so you can use it in any country. Wow Fido wouldn’t even have been so courteous.
    My next goal is flashing the original firmware (without Fido logo or its internet options on it of course)
    This is already one form of protest.. I know that this can be a breach of contract or illegal.. BUT I don't care about Fido anymore nor I am going to use their services as they cheat, swindle us poor customers for their pleasure and advantage, its their fault.
    Why should I honour the contract when they failed to deliver what the customer wanted, and always
    cheat, nickel and dime poor customers even in times of economic difficulty?
    Why the Canadian government support the cruel and bullish behaviours of the monopoly companies like the Big three Rogers, Telus and Fido?
    Also, I find it very interesting that only Canada and the UK sells locked phones such as the Blackberry, iPhone instead of unlocked ones? is this kind of manipulation on the customer and insult on the customers intelligence?
    Do you know in the Far East, you can buy the original unlocked cellphones like the Blackberry and Sony Ericssons for a relative cheaper price..
    compare to the rip off deals by those phone carriers in Canada. . Whats more, you don't have to worry about getting stuck to one carrier because you are given the choice of Locked or Unlocked phone by the retailers (talking about customer protection) (now beat that Fido!)
    One day Fido shall learn its tough lessons of cheating poor customers and their loyalty. They shall be bankrupt.
    If you have a Fido/Rogers phone, you have two choices, either immediately cancel it (without paying any crazy ECF), or just unlock it. (or get a experience tech to unlock it for you for a small fee)
    Do NOT, I repeat do not ever deal with this unethical company..unless you wanted to get a high blood pressure. Canadians (expecially those who had been victims by Fido), We must speak up for the sake of a better tommorow for everybody.

    0 Votes

took $1,400 from me for sweepstakes. will not return money despite numerous promises

I received a check in the mail for$4, 293.78. I was advised to deposit it and send $1, 200 dollars for taxes. Then the check could be cashed and subsequently I would receive another cashiers check for $180, 00. I opened a new account with the check. I was going to wait for it to clear to send the company the money, but I was told it had to be sent right away contest was ending. I have been speaking to a man named Peters Jacob at [protected] and he said he would return the money. He went on to say that someone accessed their back account and tampered with their funds. I need the money back desperately. I have been calling him every week. The last time I spoke with him on 11-4-08 he said the refund was approved and was in the "final Stage" and that he would call me with tracking number for Western Union. I have not been able to contact him this week. Is there any one who could assist me?

  • Jo
    jo Nov 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am sorry that I am not able to help you but I would like to thank you for your posting, I recieved the same letter that you received and I also called the same man Peters Jacob at 1-416-830-5684 and talked to him today. He told me exactly the same thing as he told you. But I was skeptical about it, therefore I went on the internet to find out about his buiness. But I found 2 posting that warned me against this. So, I really appreciate your writing.

    0 Votes

lied to about ipone delivery

Was repeatedly told the iPone I ordered would ship, in one week, then next in two weeks. It's now been 2 months since the order, and when I called to get an update I was told they never tried to track down the shipment, and now I have to wait another 14 days for them to track it down. I've called 5 times and spent 2 hours tryng to get this fixed and am now ready to examine my legal options.

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not willing to find grey area

Hello... my name is jen. Let me start by giving a little bit of history to you. My dad was a top sales rep in ontario, so indeed he relied 100% on his cell phone. Well, some bad luck hit and his health took a massive turn for the worst. He was approved for long term disability, however to keep him on the company cell phone plan was cut off, as he would no longer be in contact with his customers. As, normally in a situation like this another rep takes over the area. As anyone with a cell phone can understand is trying to live without one is not a thought many of us could bear to think of, let alone actually do it. I thought I would do a nice thing and buy my dad a Fido pre-paid cell phone. Well, then for the convenince of it my mom put down her credit card number and it was being loaded with 10$ per month. As you could imagine, the phone was not being used as his health continued to deterreoate, including lungs, kidneys, heart, bones, brain blood... basically everything inside has something wrong with it. We have spent so much time with doctors and specialists admitting him to hospital more than once, thought he was going to die a few times that we never thought of the cell phone. It was not a very important thing at the time (understandable?? right)
I called fido on October 10th, 2008 and spoke to a rep Danny and his supervisor Gabrielle. I really didn't get anywhere other than him telling me that he could add 6months onto my pre-paid plan so it would give time to use up the money~! I really don't see how this is a suitable resolution in my particualr situation, as a perfect indicator to the future is the past. Seeing as though the phone has not been used since it was activated is to me a strong indication that giving me 6 months to use up the money accumulated is really an insult. I have a contract phone and so does my mom. My dad does not leave the house and no one calls on the cell phone let alone the house phone. As we all know when times get rough people whom you thought were your friends often run for the hills. Well that's what happened. Now I understand that pre-paid cards are not refundable. And I also understand that this is not Fido's "problem" or "their fault" at all. However I was expecting them to help me out in this particular situation, as I feel it is a unique one. I have a $150.00 credit sitting on the phone, which is cancelled as we speak and I am really only looking to settle with maybe half. I really thought Fido was a large enough complany that cared about their clientelle and are looking to keep customers. I have been rudly awakened. Can you please look into this and see what can be done, as I know that there is black, white but there is ALWAYS GREY!!! I am expecting a resolution to this issue, promptly. Please email me at [protected]@rogers.com

boycott fido

Here is an email I have sent them on their fido website several times which explains exactly what they have...

loyalty dollars

I used fido dollars to purchase a headset fido sent me a confirmation letter debiting my fido money and advising me that the item would be sent between 5-10 days this took place on 28th june, the fido dollars are awarded to customers who use and keep there accounts up to date. After ordering the confirmed item
I changed my service to another company, I was told I would not get the item as it is only for loyal customers, I was loyal to fido for over 10 years. I was under the impression the fido dollars I received from them was for loyalty. So beware. Total value of the item at fidos retail listed as $100 mike

  • Ed
    Eduard Sep 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did practically the same thing. I ordered some headsets on August 22, 2008 using my FIDO rewards dollars and a credit card to pay the difference for what the reward dollars didn't cover. I was told that they should arrive in five business days, but at worst by September 12, 2008. I asked what would happen if I changed to another service provider in the next few days or weeks? I was told that my headsets would still come as I had ordered them as a customer.
    My cell number was ported over to another mobile cell company August 27, 2008. By September 15, 2008 I hadn't received the headsets. I called FIDO to ask where they were. I was told they were on order and they should be arriving any day, but that a trace would be sent to see where they were and if they had not gone out they would send them out within five days, but again at worst by September 29, 2008.
    Today September 30, 2008, I call and was told by the customer service rep and subsequently this person’s supervisor (Teresa) this "You are not a customer of FIDO therefore we do not reward people who are not customers so you are not entitled to the headsets". Wait a minute I was a customer for nearly 4 years and ordered the headsets and paid the difference with a credit card while I was a customer, the transaction was valid one. "You are not a customer; we do not reward people who leave FIDO".
    So, long story short. 1. Being a paying customer does not mean FIDO will honour your use of your reward dollars while a FIDO customer. 2. Apparently FIDO expects that whatever you use the rewards dollars on you must expect to have the product in hand before you change service providers (what if your item is back ordered, held up somehow, or anything else that might prevent the item actually reaching you and it is possible for this to happen and be longer than a month, well wait until you get it before changing otherwise "You are not a customer; we do not reward people who leave FIDO").
    I found the customer service condescending and their attitude quite maddening, very maddening. It would take a lot for me to consider ever going back to FIDO or mother company Rogers.

    0 Votes
  • Jo
    john Jan 01, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I have been with fido for over 10 years, almost left them in 2006 cause they wanted $100 for a new razor while i could
    get that same razor in the kiosk for $25 with a new plan.Anyway to make a long story short, their csr sucks and i must
    admit that after my contract is over, i will have to say ASTALA VISLA fido and by then telus will have their 4g ready.
    i'm a very pissed off customer, i will have to say fido is the suckiest customer service i ever
    dealt with. so if you don't mind waiting for a couple of hours before u can get thru their customer service and listen
    to their rudeness or you are on your own then you can go for it.
    Before the contract is signed, they can be the nicest customer service you are dealing with butAs soon as you sign the contract with them, you are a nobody my friend .
    The most ridiculous thing i saw on the net PRAISE about their service as outstanding.you have been warned.good luck

    0 Votes
  • Ad
    admin May 10, 2009

    I just found this company That will help you reduce your bill If Fido refuses. IF you did it and didn't realize it would be that expenssive.(long distance roaming, INTERNET DATA over minutes. etc etc
    THey bassically negociate for you, know the laws in canada (Including Quebec) and will help you reduce your bill even though Fido, Rogers, Telus, or BELL refuses.

    send an email

    [email protected]

    0 Votes

new subscription

This is a copy of the letter which I sent fido in regards to treatment of a new subscriber! Good day I am...

service and unautorized charges

Fido has been a disappointment from the start. Their fees have increased without notice, services are extremely difficult to access and only pre-authorized payments are allowed on a pay as you go program (unless you are prepare to pay every month on a fix date with the threat of being discontinued every time). There are no programs that allow you to apply credit to your account, which can be used over the course of several months. The worse came once I stop using the phone. Fido kept taking payments off my credit cards for months. The only way I could solve the problem is by canceling my credit card number. Of course I was given the run around (by design?!!) when I ask to make an official complain. I do not recommend Fido to my worst enemies.


billing fraud

Constant overbilling by Fido Solutions... when I call to get the billing 'oversights' rectified, am assured...

[Resolved] cheating and wrong promises.

I am using Fido mobile phone services since more than last 2 years. I have been screwed couple of times by...

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