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4.2 2 Reviews 289 Complaints
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Fido Complaints 289

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11:43 am EDT
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Fido Over-payment cheque

I have had an internet account with Fido since 2017 and I cancelled for Oct 31 2021. I did my due diligence to contact Fido in a timely manner to inform them of my move date, cancellation, update address, and returned all modems within a week of that date. In November I realized I overpaid the account by $60. I have been calling Fido since December until now (April 8) and I have yet to receive my cheque. I have been calling at least ONCE a month to get NO answers. NO help. They sent the wrong cheque to my OLD address and then had to cancel the cheque and re-issue a new one. Every time I call Fido - I get a new person - a new excuse. Today of all day, the CSR named Jay had the audacity to tell me that Fido issued it twice and it was my fault that I did not update them with my new address! AND to top that off it's another 6-8 weeks to get the cheque! When I overpaid $17 at The Bay - the cheque arrived in one week. This is hitting the 6 month mark since I canceled my account Oct 31 2021. Tell me how this is acceptable?!

When Fido wants their money - they send multiple reminders to send payment and soon after the 30 day they send you to collections.

As a customer - how do I get MY money that is owed to me? I was an excellent customer that NEVER missed a payment, and this is how I'm treated.

There is NO escalation process whatsoever. No one knows anything and the excuse is thrown onto the back office process. Absolutely ridiculous.

My case # is [protected] - My Fido Account was [protected]

Desired outcome: I would like my cheque send my courier directly to my house in 5 business days OR LESS.

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12:38 am EDT
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Fido Payment not received

I cancelled my fido account on March 10 and immediately called fido to inform them so that they donot overcharge me. Still they took the money out from my bank for whole month even after informing them. I called again on March 14 asking why? Fido customer service said your bill will generate on March 28 and you will receive refund on March 29. Nothing. I called again March 29, then the customer service said, no bill generates on March 31 and I will get money on April 1. I called again April 1, now they are saying due to system error, bill can take 2-3 days more, they don’t whey? When they have to take the money out, bill is generated at right time, exactly same date, now they to refund money, bill is not generated. Untrained staff provide different answers every time you call, no efforts to resolve this issue. If you ask them to put through to supervisor, they will put you on hold for one hour and then the phone disconnects. Worst customer service ever!

Desired outcome: I would like my payment back and money for inconvenience

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11:29 am EDT
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I went to Fido store at Pacific Mall around 5:30 on March 29 to pick up my Sim card, active it and transfer my current phone number back to Fido. When I was there, a guy named Joanathan typed my verified ID information on the computer once and told me the system had some problem, so he was not able to give me the Sim card. And I was told I needed to call...

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Fido Overcharge collection account

I was with fido till they cut me off I had to go to another Company for a cell service I was told I made a long distans call to United kingdom for over $100.00.

I don't even know any one in United kingdom . now the bills has gone to collections and harm my credit rating.

I am patrially disable retired person I tried to reason with Fido agents I was told phone call was made through my seem card i wonder how could had happened . Khosrow Afshar

[protected]

telephone number with Vigin mobile

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Fido malfunctioning phone

My email is [protected]@hotmail.com. Fido phone number: [protected]

On November 17, 2020 I purchased an LG Velvet Phone through a plan with FIDO. Since this time, my experience with this LG phone has been an absolute nightmare. Added to my grief has been LG and FIDOs outright negligence with providing the proper customer service one would expect from such names in the industry

Only 5 months after owning this phone, it stopped taking a charge. I took it back to the FIDO store where it was purchased and It was sent to LG for repair. GIven that I pay extra for the phone protection plan I assumed a replacement phone from FIDO would be there at the store. It was not. It took them 4 days to get me one. Then when I got this replacement phone, it didn't work when I got home. When I returned it , the sales agent at the FIDO store rudely suggested that I did something to it, claiming it was working fine when it was given to me, when this simply was not the case.

Another 5 months after this, once again the phone malfunctioned for the same reason. It would not take a charge. At this time the phone was just over 10 months old and still under the 12 mths MFG warranty. Common sense would dictate that at this point the phone should have been replaced. When a phone is less than a year old, and it malfunctions a 2nd time for the same defect it was already once repaired for, clearly it is a defective phone. When I took this up with FIDO, they informed me my issue was with LG. It was these sort of answers I have become used to now. FIDO deflecting blame on LG, and LG deflecting blame on FIDO. Although unprofessional, a very strategic way I suppose for FIDO to avoid taking responsibility for the the products they sell. I find it perplexing that FIDO does not have the business sense to realize that although they didn’t manufacture the phone, they sold it to me, and in doing so they represent LG and it is just plain wrong for them to abandon customers like myself who have been loyal to them for many years.

I emailed LG informing them of the issue citing it was the 2nd time for the same issue when the phone was less that a year old. I got an insulting email saying I could fix the problem by either trying a new charger cord, or different wall outlet to plug it into. As if I didn't try that already! I phoned LG also but my arguments fell on deaf ears with an LG agent over the phone. Instead of responding to my questions, she kept repeating the same things over and over like she was reading from an LG SOP. Despite warning LG that this would probably happen all over again if they didn't replace the phone, I was ignored and the phone was sent for repair once again.

Now, just the like the first time my phone malfunctioned, once again the FIDO store did not have a replacement phone for me. This time I went through an even greater fiasco then the first time. After failing to have a replacement phone for me, I requested they find the closest FIDO store I could travel to that did have one, They sent me to the Whitby store where I was promised a replacement phone would be waiting for me. When I got there, they had the replacement phone, but after waiting close to an hour while 2 agents stood at the computer trying to complete the transaction, they eventually told me I couldn't have the phone due to issues with the FIDO computer app not working correctly. At this time my eyes pretty much popped out of my head with utter disbelief. I insisted they give me the phone anyways explaining to them then that they could manually record any information now and update the system later when they figure it out. They wouldn't do this. The only way they would let me leave the store with a phone was by having me purchase a brand new phone and letting me to return it a couple of days later for a refund when they could then give me the replacement phone.

Now, just like I predicted could happen, my phone has malfunctioned yet again for the same reasons as before, it has stopped taking a charge for the 3rd time! This time however it has happened 2 months after the 1 yr MFG warranty expired! How convenient for both FIDO and LG! Is this the strategy? Keep putting off fixing the problem the right way, waiting until the customers warranty expires, and they say "Sorry pal, your out of luck!"

I am the only caregiver to 2 parents who are both almost 90 years old! I need to check on them every day! Having an operational phone is their LIFELINE! You people need to know that I experience so much more grief than the average person when a problem like this happens. And make no mistake, I would not be going through this nightmare if this problem with my phone was resolved the right way by replacing what has clearly been a defective phone since it was brand new out of the box.

There are no words to describe how angry and fed up I am right now with FIDO and LG. I cannot even phone you because of this defective phone. I have no phone. I expect some answers! Because I am telling you people right now, as the certified and documented caregiver to 2 very old parents with many health issues, if anything should happen to them whereby me not having a phone prevents me from assisting them with the care they need, I am holding both FIDO and LG completely responsible! I have everything documented with respect to all the pathetic nonsense I have gone through with this device since I purchased it, and the details clearly reveal nothing but poor customer service, incompetence, and clear negligence from both LG and FIDO.

As of today, I have paid $383 towards this phone that is a proven piece of trash! I fully expect to be either refunded this money, OR have this money amount put against the purchase of a new phone. In fact, I firmly believe that if LG and FIDO stood by their claims of customer service, they would recognize what they have put me through and simply give me a new phone paid for! That would be the proper show of good faith to compensate for the mistakes you have made that have made my life a living hell with this phone over the last year.

Right now it is Tuesday Feb 8. I need an answer to all of this ASAP because time is of the essence based on my responsibilities as a caregiver to my very old parents. This is NOT something that can wait.

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7:03 pm EST
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Fido Over billing and no texting control

I have two issues:

1. I signed up for the BF plan for 12G for $50 plus a $15 credit making the plan $35 per month. Two new lines. I just received my first bill and it has broken up the $15 credit, treating the first 1 month and 24 days as one month. It should treat this as two separate months and prorate the credit for the first 24 days.

2. I also have a data only line my kids used before they had a phone. I added a text addon as they wanted to use it for friends. Since I got them a new mobile line, I cancelled the addon. I assumed they would not be able to text. Nope. I was charged for additional texts and when I asked to remove the ability to text, I was told it wasn't possible.

Desired outcome: Apply the credit properly, remove the texting feature from my data plan and compension for the time wasted. Over 4 hrs now.

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Fido Unprofessional customer services representative

Good afternoon,

I would like to submit a complaint regarding the appalling level of customer service provided by one of your representatives, Harmandeep @ PEI, on Dec 28.

He held me online for nearly two hours, mocked my request by pretending that he didn't understand what I was asking and made me so angry that I cancelled my Fido mobile plan the next day and moved to another provider.

With the employees like that, you might as well as close your company now, because they'll destroy it from inside and drive all the customers away.

Here is the transcript of our conversation. Warning - it's a long read.

General Info
Chat Start Time: 12/28/2021 06:10:43 PM
Chat End Time: 12/28/2021 08:16:03 PM

06:10:43 PM... Transferred from Virtual Assistant chat...
06:10:44 PM https://chat.fido.ca/#/f/history?vaid=2822987e-98a0-4484-bdef-7f3de5186bf8
06:31:34 PM [Harmandeep ] Hello, This is Harman from PEI, Fido customer service Rep, How are you doing today?
06:32:00 PM Hi Harman, I'm very well thank you. I hope you're well too
06:32:37 PM I was talking to one of your colleagues, Davinder, yesterday but I got disconnected
06:32:59 PM so I need to start from scratch again
06:33:09 PM [Harmandeep ] Nice to meet you,. Glad to hear that you are doing good. I am good as well, Thank you for asking :)
May I please know how can I help you today?
06:33:27 PM basically at the moment I pay $40 per month for my plan, and I was wondering if it would be possible at all to continue keeping the same price
06:33:42 PM I can drop some of the data allowance that I have because I don't use that much anyway
06:41:31 PM Are you still there?
06:42:21 PM [Harmandeep ] Oh I see! No worries at all, I can for sure take a look into your account here and we will see what the scenario here is and we will take it from there accordingly once I get the full access to your account.
06:42:48 PM Great :)
06:43:23 PM I've already logged into my Fido online account, so you should be able to see all details
06:48:29 PM [Harmandeep ] Thanks for confirming let me pull your account on my side.
06:48:29 PM [Harmandeep ] Thanks for confirming let me pull your account on my side.
06:51:52 PM [Harmandeep ] May I confirm if you are looking for the new phone as well so that I can check the best plan for you?
06:52:03 PM no, just the plan
06:52:13 PM my phone is nearly new, so I don't need another one
07:01:59 PM [Harmandeep ] While having a look into the account I can see that plan on which you are enrolled is with $50+taxes on which you are getting the 10 GB of bonus data, which is making your plan to 21 gb with $40, however the current market plan which I can see you would eb able to get the $45+taxes with 1 Gb of data only.
07:05:00 PM yes, but if I left Fido and came back as a new customer I would be getting $50 credit as a welcome bonus, which if spread evenly throughout the year would bring my monthly bill to $40.83
07:05:39 PM so is there any way I can avoid this hassle and save admin effort for Fido and get this discount as an existing customer please?
07:05:58 PM I've a loyal fan of Fido for nearly 4 years, surely that counts for something :)
07:13:05 PM [Harmandeep ] While having a look on your account I can see that discount has been applied on your account I can see that currently we do not have the monthly off on your account.
07:13:26 PM sorry what does it mean?
07:15:05 PM [Harmandeep ] If I got you correct you are looking to get the montly off on your account?
07:16:00 PMYes please, either monthly discount or an one-off discount of $50 that is currently offered to the new customers
07:20:37 PM [Harmandeep ] I have checked on the account I can see that plan on which you are currently enrolled is the best plan in which you are getting the bonus data on the account.
07:21:31 PM [Harmandeep ] I have checked on the account I can see that $10 off has been applied on your account already.
07:21:39 PM Yes, but: 1. I don't need this much data, as I have previously told you 2. $40 price expires on Jan 8, 2022
07:21:56 PM That's why I've contacted you to ask if I keep this price of $40 going forward
07:26:52 PM [Harmandeep ] I have checked on your plan I can see that lowest plan which I can see on my end is $45+taxes with 1 GB of data.
07:27:18 PM Ok, I think we're reached the deadend here
07:27:43 PM Could you please produce the code for me that would allow me to move my phone number to another provider?
07:28:49 PM [Harmandeep ] It is sadness to hear that you are looking to cancel your services and May I know the reason of it so that we can work accordingly?
07:29:22 PM Are you kidding me?
07:29:45 PM We've been talking about it for the last hour!
07:30:28 PM [Harmandeep ] The lowest plan which I can see on my is $41+txaes with 4 GB of data.
07:30:42 PM [Harmandeep ] I hope it will be ok for you?
07:34:21 PM Can I please have 6gb and unlimited calls/texts? This is the plan that is currently offered to the new customers, as I have mentioned earlier. $45 (+taxes of course) x 12 months less $50 credit and no activation fees (the deal that I'm seeing online right now on Fido website) = $40.83 (+taxes) per month, rounded up to $41 (+taxes)
07:35:26 PM [Harmandeep ] The another plan which I can see on my end is $45 with 6 GB of data.
07:36:22 PM That's the plan I'm talking about
07:36:49 PM it comes with $50 credit
07:39:04 PM if it's not possible then could you please talk me through how much notice do I need to give Fido to leave and how I can transfer my phone number to Freedom Mobile. Back in the UK I needed to give the new provider the PAC code from the old provider
07:39:13 PM does it work the same way here in Canada?
07:40:31 PM I can get the same plan (that you're not willing to give for $41) for $35 at Freedom Mobile
07:40:34 PM https://www.freedommobile.ca/en-CA/bring-your-own-phone
07:41:25 PM so it's no brainer - $120 saving per year
07:41:59 PM [Harmandeep ] I can completely understand your concern in order on transfer our number you will not required make any changes, once you will do the port in from another provider your number will be automatically transferred.
07:42:43 PM what is the 'port in'?
07:44:22 PM [Harmandeep ] This a process with which your number get transferred from one provider to another provider.
07:44:51 PM how do I request it?
07:47:22 PM [Harmandeep ] This can be done by another provider from their system.
07:48:46 PM Right. And how much advance notice do I need to give Fido?
07:49:03 PM Can I leave tomorrow, for example?
07:49:36 PM [Harmandeep ] There will be no need to give any notification in order to transfer the number.
07:50:13 PM No, what I meant is how much advance notice do I need to close my contract with Fido?
07:50:53 PM I have another plan (data only) with Fido, so it will have to be cancelled as well.
07:52:43 PM [Harmandeep ] you will not required to give any notification once your number will be port out it will automatically canceled, for the data only plan if your are not porting out the number you will required to make a cancellation.
07:55:22 PM Alright, no notice needed then. Just to recap what we've been talking about for the last 1.5hours: I asked if I could downgrade my plan to 6gb and unlimited calls/texts for $41+taxes per month, and you said that the best offer you can give me for $41+ taxes is 4gb and unlimited calls/texts. So that's nearly $500 annual revenue lost for Fido once I leave just because you can't add 2gb to the plan. Sounds like great business solution.
08:00:05 PM [Harmandeep ] If I got you correct you are looking to proceed with $45+taxes with 6GB of data or $, instead of cancellation, correct?
08:01:24 PM $41+taxes with 6GB of data
08:01:45 PM I don't know how many more times will I have to repeat it
08:06:36 PM [Harmandeep ] Your new plan will take effect on Jan 27 2022 from your next billing cycle.
08:07:50 PM how much is it for?
08:09:43 PM [Harmandeep ] The plan will be $41+taxes with with 4 GB of data.
08:10:20 PM No, that's not what I asked for
08:10:30 PM please DO NOT proceed with this change
08:11:14 PM [Harmandeep ] The another plan with 6 GB of data $45+taxes.
08:11:53 PMSorry this conversation is not going anywhere.
08:12:05 PM please confirm that you cancelled the change
08:13:00 PM [Harmandeep ] we did not make any updation on the plan yet. You are currently enrolled on the same plan.
08:13:13 PM ok.
08:13:25 PM Good night
08:14:37 PM [Harmandeep ] Have an awesome day!

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Fido iPhone return

My name is Larry I am or was a Fido customer. I say am and was because I am totally blocked from reaching them. I have no clue what the issue is and they have repeatedly told me I'd have a label to return a phone that I purchased as an open box. This phone has the original owners Apple ID email so it's a paperweight as of this text. I'm shocked that i'm locked out of absolutely all avenues to reach anyone. I am giving them the benefit of the doubt as potentially a system is malfunctioning. As of january 4 2022 I will be releasing negative messages to facebook, instagram, twitter, reddit. Tictok, youtube, my followers 11, 487 of them.

Desired outcome: I BELIEVE FIDO IS EXPERIENCING A PROBLEM AND THIS IS WHY IM DELAYING MY WORLDWIDE RELEASE OF THE ABOVE MENTIONED UNTIL JANUARY 4 2022

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Update by Larry Damphouse
Jan 01, 2022 4:49 pm EST

I have been a loyal customer and I’m to return an $800+ iPhone and I was forced into losing a few jobs as I really needed a iPhone SE 256.This is exactly what I am returning and want this event to be over.I’m disabled and my dr advised me to call and have transactions explained and no confusion. I have explained on no less than three times that I am disabled and I would really appreciate their help they did help they were excellent but it cost me $50 each time.As I’m not able to comprehend the Fido app to order a phone I’m left needing help.Shame on them for taking advantage of the disabled who try hard as they may yet are absolutely panic stricken at the inability to do on their own

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Fido Extremely poor customer service regarding new phone

December 7th- Contacted your office regarding a new phone as my current phone has stopped functioning properly. Voice calls and text messages are being missed as the sound no longer works, neither does "vibrate" if I don't see the phone light up when a call comes in I miss it. I have to constantly be starting at home. This was an urgent request due the fact I had been missing important work calls andI am starting to be reprimanded for it. I spoke with a manager and agreed to purchase a certified pre-owned phone as she assured me it was as good as new and comes with all the accessories as a new phone would.

December 9th- Fedex attempted delivery, while I was home. My buzzer was never called and a door tag was left on my elevator rather than the driver knocking on my door. Thankfully, a neighbor found the tag on the elevator and came to my unit to advise me of the same. I called Fedex and they advised they would deliver the following day.

December 10th- I called Fedex again as nothing had been delivered or attempted that I could see and I was concerned again they failed to knock on my door. I was told by the representative I could drive to Richmond and pick up the package as it was NOT to be re-delivered. I immediately drove to the depot in Richmond for pick-up, waited in line for 20 minutes just to be advised the package had left the depot and was being delivered to a location closer to my home. Drove back to Vancouver, located the package after checking at two different locations.

I proceeded home with the package, to go and set up the phone. Just to discover 1. It was dirty 2. Had no battery charge (all new phones I have received come with a charge to preserve battery life). It is unclear when this phone was last charged. 3. I charged the phone and turned it on to find personal applications, photos, and videos still on the phone from June of 2020 which leads me to believe that is the last time the battery was charged. Upon turning the phone, the "hello" standard greeting and set up options were not available and it was straight to someone else's data.

I contacted Fido the same day to advise I was extremely unhappy and would not be keeping the phone, which clearly did not match the promises of the manager that I was originally provided by the manager, along with the concerns of how long this phone would actually last with a proper functioning battery. It was also missing the headphones which I was told by the manager "should be in the box". Which again leads me to concerns about how much Fido really knows about these pre-owned phones. I requested this be escalated to the Office of President. I requested the manager note on the document to call on Tuesday at noon so I could be sure I wouldn't miss the call, due to the above noted issues.

December 13th- I was contacted by Anna at the Office of President (this was the monday not the Tuesday as I requested, thankfully I saw my screen light up and I was able to answer the call). Anna apologized for the inconvenience and thanked me for being truthful about the data that was on the phone and advising her of the same. During the call I agreed to return the original phone sent and she would send a new Iphone 11 pro and provide a one time credit of $120.00 for the issues I had faced. Despite that this still left me paying more than I would have. Nonetheless, we proceeded with the order. I was told I would receive confirmation of the changes via email, which I never did. I confirmed my correct address with Anna, and requested this be sent by Canada Post due to the previous issues with Fedex, and my building also has a Canada Post lock box in the event I wasn't home, delivery could still be made.

December 15th- Fedex attempted delivery at an address that is no longer valid, and has not been valid for quite some time. They attempted delivery which was unsuccessful and returned the phone back to Fedex in Burnaby this time. I contacted Fedex immediately and was told the address error is Fido's fault and they cant do anything about it. I was also told I would not be allowed to pick it up as my ID would not match the address I have. Thankfully, the old address was my grandmothers and I advised them they could re-attempt delivery. My grandmother agreed to stay home all day on December 16th to wait for the phone as she was already aware my phone was not working properly.

December 15th- contacted Fido to advise of the issues again, requested another escalation to the Office of the President, I requested I speak with Anna again as she already knew the history of my ongoing issues.

December 16th- I contacted Fedex again to inquire when approximately the phone would go out for re-delivery as my grandmother was staying home to wait for it. I was told this would not be out for re-delivery for another 3-5 days as they are busy, and I am still not allowed to pick it up despite the urgency.

December 16th- Contacted Fido to see if they can assist with the address change, in order for me to be able to pick up the phone from Fedex, was advised this could take an additional 24-48 hours.

December 16th- Contacted Fedex manager, explained the situation and was told they will make an exception and allow me to pick up the phone. Proceeded to their office after work, and waited outside in the cold for 10+ minutes to obtain the phone. Opened the box and discovered, accessories were missing, and yet again this was another pre-owned phone despite the fact I specifically requested a brand new phone as I clearly have no faith in Fido to ensure these pre-owned phones are functioning as they should.

I proceeded to drive home and contacted Fido again immediately. I spoke to Mina first who apologized and agreed that the call needed to be escalated. I then spoke with Michael the manager who also apologized and agreed that this needed to be escalated again to the Office of President. Michael and I discussed a few options that may be available, none of which are satisfactory as it simply involves me paying more. Michael also stated that as I was sent the Iphone 11 Max Pro the costs will also increase as it costs $45 per month despite it being used.

The Iphone 11 pro that I requested NEW costs $40/month. Even if I were to keep the phone this still results in me paying more. Michael also stated currently the changes have not been made from the original $30.month agreement on the used Iphone 11 pro and based on the extensive issues above, I do believe the cost should remain at that $30. Over 3 weeks I have spent countless hours on the phone with Fido and Fedex. I've easily spoken to more than 7 people at this time and this is beyond unacceptable. I have been a loyal customer with fido for approximately 17 years if not more. At this point after my history with Fido, I don't see why it would be worth staying with Fido as a customer when I was simply trying to order a new phone on an urgent basis and not to continuously miss calls to the point I am now getting in trouble for it. At this point from what I can see, Fido's new customers are treated better than their loyal customers.

To make matters worse, Michael advised me simply to take the old phone and the sticker provided in the new box to Canada Post and simply return it through them or place the sticker on the box itself and drop it in a Canada Post mailbox. I proceeded to Canada Post on December 17th after work, again waited 25 minutes in line, just to be told they could not assist as this had to be done via Purolator. Thankfully, I did not just drop the box in a Canada Post Mailbox as I was instructed to do so. I tracked down a Purolator and the original phone is on it's way back to Fido.

Desired outcome: cost for phone kept at $30/month + additional credit for hours spent trying to obtain the phone.

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Fido Roaming charges

Hi to all the users here

Fido charge 10$ for roaming charges, even if you receive text messages, once in USA I turned the WIFI OFF and Data OFF, they still charged me 10$ a day
Other charges and credits $
Fido Roam - U.S. Oct 29 10.00
Fido Roam - U.S. Oct 31 10.00
Total other charges and credits 20.00

See the utilization below
Fri Oct 29 21:53 GST USA Mobile Msg HIGH RIVER AB 1:00 0.00 -

I never texted and I even I don't know who is the sender, never opened the messages, so here you go, Fido charged 10 bucks for nothing, they make money out of thin air. I want my money back

Desired outcome: Credit back the US roaming charges

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Fidocustomerhere
Montreal, CA
Apr 04, 2022 10:07 am EDT
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Wow they did the same thing to me. This should be illegal, it makes no sense I feel like this is extortion. They generate a random roaming charge on my bill, then keep threatening to turn off my services if I don't pay it.

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Fido Mobile Roaming

Fido is 0/10 in Customer care. I recently travelled to USA. I disabled Data Roaming but two incoming calls were received by the phone anyhow. Both ignored. Total time about 2 mins combined. No other activity. Got back to Canada and received Fido bill. It had an extra $60 for Roaming charges. I was charged for 6 days of Data Roaming! So I called their Customer Solutions line got a Rep who heard my complaint... the call got disconnected at Fido end. No one bothered to call back or follow up. So a couple of days later I called again. Spoke to a Rep, repeated the reasons. Was told by Rep a Manager needed to resolve the $60 problem. Was promised Manager would call to speak with me. Still waiting for that call. Waited a few days and called for the third time. Writing this as I wait for someone to pick up. Wait so far 1 hr. 15 mins. Not expecting much on my third try. I've been with Fido and it's predecessors for 25 years. That's what I get in recognition. Been using the extended wait time on HOLD to contact competitors and arrange transfer of both Fido accounts. I guess actions speak louder than words. Will never recommend Fido to anyone!

Desired outcome: I just want the $60 of unwarranted roaming charges reversed.

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4:19 am EST
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Fido I'm being accused of fraud

I am a new customer with rogers...

My complaint is that my account was canceled, and my order was canceled as well due to a fraud investigation?
I tried to call the Fido number like rogers wireless instructed me to but no response...
I want to know what is going on?
Furthermore, I want my account reactivated with a different account #, with my name cleared, and the item that was ordered
I did nothing wrong
I wasn't even notified by email about this ...
Nancy

Desired outcome: I want my account reactivated with a different account #, with my name cleared, and the item that was ordered

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Update by winterz
Dec 09, 2021 9:47 am EST

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9:36 pm EST
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Fido 17 years relationship with Fido and gets nothing

I've been using Fido for 17 years, recently I tried to get Fido to match their own black Friday deal at $35/ month for 10 GB, the customer service wasted over an hour of my time and finally concluded that I don't deserve this deal! Only new client can have this deal, and tell me feel free to leave Fido.
17 years royalty gets nothing!
im going to Kodoo

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12:55 pm EST
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Fido Fido is terrible!!!, cheating, unprofessional and disrespectful!!!

I called Fido yesterday re a black Friday deal, but was told I will received the phone in two to three weeks. I was unclear about one item on the plan deal and called again today to clarify, only to be told that I'll never recieve my phone even in two or three weeks the phone in stock, and there's no order placed because the phone is currently out of order. I was shocked to hear this and ask them to transfer me to their supervisor, which too more than 30 mintues and still i'm online waiting to some supervisor to take my phone. What kind of company is this?! what kind of customer service they provide?! Totally unbelieveable. They are treating their customer like trash, totally unrespectful! TERRIBLE TERRBILE TERRIBLE COMPANY! SICK, DISCUSSTING. I WASTED 3+ HOURS WITH NOTHING! HOW CAN A COMPANY LIKE THIS STILL SURVIVE?!

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Update by Linda_Toronto
Nov 23, 2021 1:25 pm EST

And now 1 hour passed, still, I was told to keep waiting for a manager to talk to me? Don't they think customer is a human?! I'm angry and furious! I've never see any company treat their customer like this!

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Fido Victim of fraud!!

I have been a victim of fraud and have not received any support from fido!
Last week I realized that someone hacked into my account and ordered and received two iPhone 11 phones with a total value of $3500. I immediately called fido and informed them about the issue. The customer service opened a case for me on Tuesday, Nov, 9th and notified the fraud department. They told me that they will complete their investigation within 5 days and will get back to me. They also said I should not be worried and if it is a fraud case, they will cancel the charges on my account. It has been more than 9 days since they opened my case and I still have not received any update from fido. I called them multiple times and talked to different customer service representatives, but no one gave me a proper answer that why my case has not been investigated yet.
I have been a fido customer for the last 12 years and encouraged my family to also join fido. I made all my payments on time and never had a problem like this. Once a problem like this happens it is very unfair to treat a customer like this! I am very disappointed and thinking of switching to another phone company.
I already filed a police report and have been following up on the issue with the police fraud department as well.

Desired outcome: cancel unfair charges

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Fido Not offer good for phone plan to existing old customer

Fido has treat the existing customers badly. They only offer the good plan for new customer to attract them. The black friday deal for this year is $35 for 10GB. My friend got a plan for $40 for 10GB (no bonus data), and I was asking for the same plan through online chat. However, they didn't offer me any good plan at the end. I am really disappointed to the way that Fido treat to the existing customer. If still so, I would like to say "Bye Bye, Fido".

Btw, I have using fido for more than six years, and they made me so disappointed.

Desired outcome: $35/40 for 10 GB

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Fido Poor service and discrimination

I went to 2 Fido canada stores and had the worst service ever. The first one was at Rockwood mall in Mississauga. Rahul ignored customers even though i had an appointment. After wasting time he ended up telling me he doesn't have the phones in stock and to return the next day. I returned the next day and he still didn't have them in stock. I told him i would take my business elsewhere he said ok bye.

Second incident at Cloverdale mall Fido in Etobicoke. I wanted to buy 3 phones for my family and switch my services from Rogers to Fido. They treated me like a criminal asking me for more proof, i agreed to show them 5 pieces of ID, one of the managers wanted to inspect my phone to check my id which i stupidly agreed i'm sure that's against the law. In the end they said i'm not approved (not credit wise) just they didn't trust me. I was totally discriminated. Don't give your business to Fido ever.

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8:06 am EDT
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Fido Long Distance Minutes

I have taken 55$ plan in August 2020 and it includes 10 gb data and 1000 long distance minutes. I have used 700 minutes out of 1000 and got a bill of 900 which is after taxes around 1000$. I have the email on August 22, 2020 and there is nothing mentioned that minutes will expired in future. I tried to solve the issue and talked with fido customer service and told them everything, but they refused to listen anything and also misbehaved with me and disconnected my call. I have the email when i haven taken the plan of 55$ in August 2020. Also, if they want to change anything like in september they should send email or text to notify the customer that this will be changing from next month. They did not send any email.

Desired outcome: Please remove the long distance charges of 1000$ included taxes from my bill.

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Fido customer service

I received a text Msg from fido that I am using fido roaming too much and to call them. I go to my cottage which is 60 miles from my home on the weekends in the summer this uses fido ext. I am at home for the remainder of the week no roaming. I phoned customer service and they told me to switch to Bell Canada and also said that bell Canada would not be able to provide this service to me either at the cottage. I have been using fido for 20 yrs Approx. WHAT?

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Update by andrecyr@rogers.com
Sep 30, 2021 4:43 pm EDT

I do not use facebook or twitter

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Fido Unlocking a phone.

We had three lines with Fido until about 2 years ago. We acquiered, as part of our plan one LG phone with Fido. We stopped using Fido when we switched to Virgin and acquired new phones. We stopped using the phone we acquired with Fido. Now we need to use the Fido again. I called Fido and was told that because the phone was last used with Fido more than one year ago, Fido will not unlock the phone. Fido told me I have to take it to one of those shops that unlock phones.

I did that, unfortunately, the shop, a reputable shop, has been able to unloc the phone for calls, but not for data. The shop told me to ask Fido about the problem.

I went to a Fido stand in a shopping mall; the lady there told me that some phones require "second level of unlocking". I took phone back to shop, they are trying but say it does not look like they will be able to.

It does not seem right Fido's policy. If not for free, Fido should unlock this phone for a reasonable fee, or provide precise information on what shops can do this "second level unlocking".

We just finished our contract with Virgin. I have no idea if we will stay with virgin or switch, but I hope you can understand if Fido's policy is not a good motivator to consider Fido, now or in the future.

This is not a threat but certainly I will have to communicate the authorities and various media sites about this Fido policy.

Does not seem a policy that will encourage former curtomers to come back to Fido, or Rogers.

Thank you

Victor Lopez

Desired outcome: Unlock the phone or provide info to enable it.

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About Fido

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Fido offers mobile phone services in Canada, including a variety of plans for talk, text, and data. They also sell smartphones and accessories. Additionally, Fido provides home internet services with different speed options. Customers can manage their accounts online or through the Fido app.
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Overview of Fido complaint handling

Fido reviews first appeared on Complaints Board on Oct 19, 2007. The latest review No customer loyalty was posted on Jun 7, 2024. The latest complaint Cell phone bill for mobile service never used was resolved on Jan 14, 2024. Fido has an average consumer rating of 4 stars from 291 reviews. Fido has resolved 230 complaints.
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  1. Fido Contacts

  2. Fido phone numbers
    611
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    Mobile Services
    +1 (888) 236-3436
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    Internet Services
    +1 (514) 933-3436
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    United States
    +1 (514) 925-4590
    +1 (514) 925-4590
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    International
    +1 (866) 888-3436
    +1 (866) 888-3436
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  3. Fido emails
  4. Fido address
    800 De La Gauchetière Street West, Suite 4000, Montréal, Quebec, H5A1K3, Canada
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    Jun 13, 2024
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