CB Shipping and Logistics FedEx Undelivered luggage

FedEx review: Undelivered luggage

ChidyUwa of CA

Oct 05, 2025 6:05 pm EDT

Verified customer

Featured review

Dear FedEx Customer Service,

I am writing to formally request a refund for an international shipment I sent on September 13, 2025, from Canada to the United States, which was returned to me on October 2, 2025 without being delivered.
Tracking Number: 415701536460 Sender Name: Chidinma Anumudu Recipient Name/Address: Chigozie Uwadoka
1511 Battisti Richmond Texas 77406
According to your staff, the package was refused entry by U.S. Customs. While I understand that customs clearance is not entirely within FedEx's control, the fact remains that:
1. The service I paid for — international delivery — was not fulfilled.
2. No proper guidance or warning was provided at the time of shipment about possible customs issues.
3. I have now received the luggage back, yet I have been charged the full shipping cost, despite zero delivery being completed.
I believe I am entitled to a full or partial refund, as the delivery service was not successfully provided. I respectfully request the following:
* A written explanation or proof of the customs refusal
* A review of this case for a refund or account credit
* Clarification on your refund policy when a shipment is returned due to customs issues
Please consider this a formal billing dispute if necessary. If unresolved, I will be pursuing this through the Better Business Bureau, the Office of Consumer Affairs, and may consider a chargeback through my credit card provider.
I hope we can resolve this matter quickly and amicably.
Thank you for your attention to this issue. I look forward to your prompt response.
Sincerely, Chidinma Anumudu [protected]@yahoo.com
+[protected]

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