FedEx — clearance delay
I mailed some very important documents on a friday. These documents contained very sensitive material pertaining to income tax returns. I mailed these at a Fedex Kinko's who asked me as to when I would need them to be delivered. We asked that it arrive at its destination, Cebu, Philippines on Monday. There was no problem upon mailing them. It's only upon arrival in cebu, philippines wherein which these documents had a clearance delay. TWICE. It was clearly stated on the shipping slip that it contained only documents. Even at the time it was mailed, I put those documents into the envelope right in front of a fedex personnel. Now, when we called the destination office in Cebu, they informed us that the reason for the delay was because the package was declared as amounting to above 50 dollars. It's not like this is the first time that we have used fedex. Heck, we've sent some items in the past which we did declare to be more than 50, even more than a hundred dollars! Which is why, we knew that this reason was just simple b.s..The guy we spoke to had the gall to even tell us that it was still being held by customs and would take 1 or 2 days more before the package could be delivered. It's either that we wait or we could personally go over to their office to pick it up! Isn't it their job to deliver?? And not just deliver, but deliver it on time?? If that person had been able to provide us with some other clear explaination for the delay and why it was being held at their office, I wouldn't be as pissed off as I am right now. If ever those documents which I have by the way labelled for embassy officials only to open, have been tampered in any way, I am going to find a way to sue that office and never ever, EVER use fedex again.
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